Samsung Galaxy A20 Questions & Answers

Hi Adam, my A20 device is up to date with latest software, but I remember downloading an update two or so days ago from who I supposed was SAMSUNG. Could I have received a virus, but if so then how come nothing else has stopped working.

How do I clear the cache and am I to do so through the SETTINGS app or the internal SAMSUNG NOTES? Thanks

Sorry, Ada

Ok, thank you for answering my question.

Sorry Trevor I don't have an answer for you, Try Samsung Direct, or Vodafone I have found they are the most helpful plus their staff are well trained!

tried Vodafone and Telstra and both told me I would have to buy and load the app. to try it.

ok will try

is it a common problem that others have had?

Do you live anywhere where there is moisture in the air Sandy? Maybe that is causing the moisture as opposed to water? If not then it could be a faulty A20 - maybe take it and the charger back to the store you originally bought it and see if they can help. Good luck.

I have a similar issue with my 5 month old A20. Samsung says moisture damage not covered by warranty. I have never been near water with the phone. I asked for the damaged part back to inspect for moisture, but the CS refused to send it back Why? is this a way to avoid the warranty repair? Seems like I am not the only one .Can't they coat this part with some moisture protection materials? My 6 year old Galexy 3 is still going strong never had MOISTURE Problem?

I use the A20 for Facebook messenger and its perfect, in fact its better than a mobile reception! Maybe coverage is sketchy in your area or your particular provider doesn't work well in that area?

Ok thanks

I've got no idea

Just the Google thing, i never use it.

Sure. BT, WIFI, DIRECT-WIFI

Never had such a problem. Everything is working great. If it's your first use I would call the network provider. Is it locked ?? Are you using the sim that came with it if locked ?

Buy a new a20/30 it has all the lastest features and its a new phone, which obviously better than second hand

In all honesty I can't recommend a Samsung. I bought an A20 on 22/10/19 & on 3/11/19 it stopped working, the screen was covered with hundreds of coloured lines which shimmered, apps kept appearing with more coming on top of them, the torch turned itself on & wouldn't turn off. The "power foo" refused to work so I left it, next morning the screen was black so tried turning the phone on, had a green glow for a second or so, then black again. I contacted the seller & was promised a return call which hasn't eventuated. I may have just been unlucky as people I know swear by Samsung. I don't know if they're not suited to the tropics, I've had 3 & had to give them to relatives in the south of W.A. where they work perfectly. While it was working the phone was great, took really nice photos. I can't return the phone as the store is 1,000km from here. Don't let me put you off as I probably got the only lemon! I'll have to chase up the seller.

Thanks for the insight guys.

I think it would be okay for seniors although the letters on the keyboard aren't too big so that may be a downfall but other than that I would say yes.

Thanks Stephanie. The letters are probably bigger than on my 'stupid phone' that has just died. Let's hope they are big enough.

Clearly faulty- take it back for a refund or exchange/repair.

Yes clearly faulty.

Yes I will take it back and get it sussed out

It's ok to play those games Julie.
And you'll have zero issues with the rest of ur activities listed. It's a great little phone. I googled comparison with S10 and it is very similar except for the game issue and camera.
Hope that helps
Brad

Mine did the same for the first charge. After that it;s held all day despite spotify use and emails texts etc all day.
It's the second day, but the charging thing should vanish after first charge as mentioned. If not- perhaps faulty charger or phone.

I would say 2 hours from flat to %100 is quite normal. I found it even quite fast with the fast charge tuned off.