Reviewer Photos & Videos
Elliot L.Sydney, NSW
Screen suddenly turned white
I bought a Samsung Galaxy S10+ in June in Hong Kong. Just used it for 3 months and the bottom half of the screen suddenly turn white. When I press the power key, the white section flickers. The system is still functional but inoperational due to the bright white light covering everything on the bottom half of the screen. Tried switch on/off the device doesn't fix the issue. Went to Samsung Store@George St Sydney, I got the most awful customer services from the staff. They just simply looked at my mobile and said I should go back to HK and have ...Read more
it fixed there. Even I said don't worry about the warranty, can I just have a technician to check if it can be fixed here and I'm willing to pay for the fee instead of going to HK. The staff simply turned me off straightaway. Checked Samsung online and a number of users have complained of similar problems and some got fixed as it is identified as panel defect and has the motherboard changed. This is a totally frustrating experience buying Samsung mobile, terrible product quality and terrible customer service. Absolutely disappointed.
Purchased in June 2021.
1 comment
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BecGreater Melbourne (Outer), VIC
- 5 reviews
Beautiful phone
I am very happy with my purchase. The camera is amazing, clean shots in all conditions. Night photos also come out clean and crisp. I use my phone for gaming and internet its fast reliable and has fantastic graphics and good sound.
No problem with apps and Android Auto is a breeze connecting with my car effortlessly. Well done Samsung.
Purchased in June 2021 at Harvey Norman Retail Stores - Electronics for $1,499.00.
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Lisa dSouth East Queensland, QLD
- 5 reviews
Loving this phone
After having an iPhone for 8 years I finally decided to give Samsung a try and am so happy I did I love the size of the phone edge to edge screen also love how clear the picture quality is also the battery lasts a very long time I love being able to put things onto the computer a lot easier than having to go through iTunes
Purchased in August 2021 at Vodafone for $1,399.00.
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Find out how Samsung Galaxy S10+ compares to other Mobile Phones
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Brody J.Greater Melbourne (Outer), VIC
- 11 reviews
- 2 likes
Love the color, very lightweight and waterproof is good, amazing camera.
Extremely reliable phone, the ability to transfer battery life to other phones is great and the battery lasts quite a long time. The colors are by far the best samsung have brought out.. the issue is that this product is too lite weight, far to easy to drop and I'm positive the glass is not as strong as the note... size is good, software is quick! Great brightness options. Security key is too tight too mock location, very epic device.
Purchased in June 2021 at Vodafone for $2,100.00.
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AnnaFar North Queensland, QLD
- 13 reviews
- 2 likes
This is good if you want a bigger phone
Everything is almost exactly the same as S10. Aside of course for its front camera and battery size. This is a really good phone. Performance wise, very smooth. I just cant handle the size and weight. After a few hours of using it, my wrists gets really tired. It will suit someone a little bit bigger I think.
Purchased in May 2021.
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J0h
- 3 reviews
Simply... AMAZING!!!
I purchased the galaxy s10+ after using iPhone exclusively for more than 5yrs. The phone itself impressed me immediately!! The ease of use, ability to customise and most of all I really appreciate the fact apps can sit on top of other apps you're currently using.. Makes life so much easier not needing to constantly switch. It charges super fast... Hasn't had a single issue yet in the month I've had it.
I am impressed!! I can honestly say I don't see myself going back to iPhone at this point.
Absolutely recommended to anyone wanting a phone that's built for LIFE. no restrictions on how you use it.. Reliable, yet flexible enough to adapt to the purpose at hand.
You will not regret it :-)
Purchased in July 2021 for $1,100.00.
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KarlaGreater Melbourne (Outer), VIC
- 17 reviews
- 3 likes
- Galaxy S10+ 128GB
- Verified purchase
Awesome phone.
I previously owned a Samsung S6 Edge, which I unfortunately was not happy with. The battery would die far too quickly which was very frustrating. I decided to replace the Samsung S6 Edge with an OPPO R11 because I heard the battery life was fantastic - the reviews were not wrong. It was amazing. Would last me all day with heavy use. Due to upgrade, I read some reviews on the Samsung S10+ having a brilliant battery life and an amazing camera. I was reluctant to purchase the phone, however I am glad I did.
The Samsung S10+ is by far the best phone I have ever purchased.
The only downfall would be that the headphones that come with the device are terrible. I would highly recommend sourcing other headphones.
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TraceyGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 1 like
Love this
I grew tired of my iPhone so decided to change to an android and the S10 was the obvious choice. Took a bit of getting used to but i absolutely love it now. Faster than my iPhone and the pictures are of a much higher quality. Highly recommend this!
1 comment
AdaSamsung
Hi Tracey,we're happy to hear that you are enjoying your new S10+. Your review is much appreciated. If you require any further assistance with setting up your device, you are always welcome to reach out to us.
Jo
Samsung AU
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KamalSydney, NSW
- 4 reviews
- Galaxy S10+
- Verified purchase
Good one.
Switched from Apple to Samsung. Not disappointed so far. Daylight camera is good but the night camera is not so great. When is the battery is low, apps are slow as well.
Purchased in May 2021.
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MarkSouth-Eastern Region, NSW
- 6 reviews
- 1 like
Brick -update
Got the mobile, went through standard first time startup setup, finally finished after at max 45min, and the mobile goes to black screen of death. So a brand new mobile has to be sent back for repairs!! So i have to wait 3 days for them to send a bag for me to send the mobile back, and that will take a further 3 days for them to get it, then however long it takes to fix the mobile and send it back to me. I read and watched around 50 reviews for this mobile and not one of them mentioned this fault, yet a quick google of “samsung s10 black screen...Read more
” i think shows that this is a big problem for these mobiles. Got the mobile back about 2 weeks after i first sent it away, the mobile has been working ever since without issue. Its been i little trickier to get used to with finding settings that aren’t where they would be on iphone, sometimes i have to search for the setting i want. But other than that the mobile does everything a mobile should do and as it was a lot cheaper than the iphone at the time it was the better choice.Purchased in July 2021 at Optus online.
3 comments
Lisa K.Samsung
Hi Mark, we're sorry to hear this has happened with your device. We can definitely understand your frustration here. Can you please send us a PM via the link below? Please include your contact details... Read more
and reference number, so we can pull up your account. LisaIm sorry, what contact details would you like? And also what reference number for what account? Also i cant post those details if this is public post..
AdaSamsung
Sorry, Mark. If you would like for us to look into this, would you be able to provide your contact number instead to the link below?
Please ensure to copy and paste your product review in a private message to us. ... Read more
> m.me/SamsungAustralia Jo Samsung AUSimilar opinion? Write a review on ieatwords.com.au!
Andy GGreater Melbourne (Inner), VIC
- 3 reviews
- 1 like
Awesome phone
Excellent phone all around. Plenty of power, good cameras and the best screen on any phone. Battery often gives me 7 hours of screen on time, which is more then enough to make it through the day on a single charge.
Purchased in March 2021.
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PeterGreater Melbourne (Outer), VIC
- 16 reviews
- 6 likes
Why did i wait that long
Why did i wait 10 years to switch from Apple to Samsung ?
So 2 weeks ago i had still a iPhone XS, but i changed to the Samsung galaxy S10 Plus .The best change i ever made !
The Samsung galaxy s10 Plus is the best phone out there, the Camera is out of this world .The whole user experience is so much better the iPhone .There you go i did it after been the biggest apple supporter ever, it took e a couple of days to figure stuff out but after 2 weeks i would not go back to Apple .Apps run smooth, and the screen is just years ahead of apple .If you in the market for a new phone have a look a the galaxy s10 or s10 plus find a mate who got one and have a play with it before you get a iPhone again ! i don't regret the change at all !
Purchased in July 2021 at Samsung Physical store.
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Andrew NguyenPerth, WA
- 39 reviews
- 2 likes
- Galaxy S10+ 512GB
- Verified purchase
Amazing camera and video quality
Upgrade the Mrs from IPhone X to S10+ with 512G. Bought it at JB for $1849, the price was steep, however under monthly contract with Telstra it does not seem that bad with 80G of data.
Now for the phone, quite a large phone with very nice edge to edge screen. The touch screen is as good as those of the iPhone. The battery life so far last longer than the update old iPhone.
What we like about the device was the video playback quality. Even the YouTube clip looked amazing. One annoying feature is the small notch located upper right. Not as b...Read more
ig as those of the iPhone X but it is there. The finger scan is good as those of the old iPhone. The photos taken by S10+ is wow,so far we tested under low light, through a car windscreen while raining, through a fish tank. Hand down better then iPhone X.Purchased in June 2021 at JB Hi-Fi Retail Stores for $1,849.00.
1 comment
AdaSamsung
Your feedback has not gone unnoticed, Andrew. We appreciate the time you've spent to provide your perspective on this. Just to let you know we have sent you a private message to further assist you wit... Read more
h the difficulties you are experiencing with your earphones. We recommend for you to keep an eye out on your inbox. Jo Samsung AUSimilar opinion? Write a review on ieatwords.com.au!
Le A.Sydney, NSW
- 3 reviews
Sensational Samsung
I went from a s8 to the s10+ and this phone has blown me away.
Camera features and quality are of professional grade.
The phone is easy to use, apps are quick.
Purchased in May 2021 for $1,300.00.
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Tyson C.Sydney Surrounds, NSW
- 2 reviews
Bigger and better
This Phone is everything Samsung say it is and you will never be disappointed with a Galaxy 10 phone.
I use my Samsung Galaxy S10+ for work and private use. I love the screen quality and brightness for watching videos and it's dual sound speakers send excellent sound out for a phone.
It runs smooth and fast with every application and the battery just seems to last forever. I am always surprised when I look up and see plenty of battery life left.
In my work I use the camera on a daily basis. I still have not figured out all of the fantasti...Read more
c settings this camera has to offer as I am not the best photographer haha but it does exactly what I need it to do in all lighting conditions and makes a breathtaking panorama. Overall I expect to own this phone for many years without and issues like all Samsung Galaxy phones that I have owned.Purchased in April 2021 for $1,850.00.
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retireland
- 37 reviews
Poor outcome when a problem arises
My Galaxy S10+ exhibited a problem in answering more than half of my phone calls. More than half my calls went to voicemail. With Samsung Customer Service advice I tested my sim in another phone, it proved that the phone had a problem. They advised me that I could take the phone back to JB hifi for warranty repair. JB hifi said that the phone may be away for up to six weeks. A while later I got a call that I must pay for a screen glass replacement before it would be fixed.
Although Samsung charge Apple equivalent prices their Customer Service ...Read more
Purchased in April 2021 at JB Hi-Fi for $1,699.00.
2 comments
AdaSamsung
We are always looking for ways to better our service, and your feedback is an invaluable part of that process. If you would like for us to look into this, would you be able to send us a message via th... Read more
e link below? Please ensure to copy and paste your product review in a private message to us.Hi Jo,
We have chatted on another forum where you said that you couldn't help but to chase up JB hifi. This I've done.
Again if you want to charge Apple prices Samsung needs to lift it's service levels from the gutter.
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El T
- 4 reviews
Fantastic camera quality!
This phone is by far the best one I have owned. The camera quality is next level and there are so many different camera modes for all different types of shots. The camera and the large screen were the main reasons I purchased this phone. I am always using my phone to take photos of my children so this was extremely important to me. Would recommend the phone to all my friends!
Purchased in May 2021.
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Karen LPerth, WA
- 14 reviews
- 4 likes
- Galaxy S10+ 512GB
- Verified purchase
Love my phone
Beautiful phone, works well and super fast. However I do note that the camera effect is a bit 'fish-bowled' even on the 1:1 ratio and is not clear on 3rd party apps (Whatsapp,Facebook) but it might just need me to re-jig my settings. Battery life is great and screen colours are fantastic.
Purchased in April 2021 at Mobileciti for $1,549.00.
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Simon KolarikLatham 2615, ACT
- 2 reviews
- Galaxy S10+ 128GB
- Verified purchase
Best present ever
Great phone and it arrived heaps earlier than expected. Great job guys. The camera is better than my photo camera. No glitches or phone freezers which I love. Happy birthday!
Purchased in May 2021 at BecexTech Australia for $1,219.00.
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The reviewer stated that an incentive was offered for this review
S.GAdelaide
- 12 reviews
- Galaxy S10+ 128GB
- Verified purchase
Absolutely in love with this phone!!!!!
Now I'm not a Samsung person but I thought I'd give the galaxy s10+ a try. I got the 128gb model in that pearl white. I have not had one issue with it so far. I'm still in the first week of owning it but i love it. The only issue I do have personally though is while typing I accidentally couch the edge of the screen and end up messing up what I'd write. But that is my own personal issue not the phone. I'm used to other brand phone ..... highly recommended. Also the phone charges very quick. Holds charge for so long!! I'm yet to try out the wi...Read more
reless charge off of another phone but that will be something to try later on. The new in depth camera is AMAZING I've never ever seen a camera do what this phone can. You click on the 3 trees and it can no joke show a room from one wall to the other where a normal phone camera would show not even a quarter of that! Cannot wait to try this out for actual photography.Purchased in May 2021 at Telstra.
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Questions & Answers
Jacinta J.asked
my new galaxy s10+ had a software download which I did, and when prompted to add pin to re-open phone it said incorrect pin. now I cannot even turn off the phone without using a pin. I was told to go to my nearest Samsung store which was 2 hours away, so not an option. poor technical service. my provider was more help, in the end it was deemed a fault in the software so a new phone is on its way. is this a common problem??
1 answer
MickSamsung
I’m sorry to hear about your experience Jacinta, it’s certainly not the customer experience we strive for.
We would requiem the phone to be brought into one of our Samsung Studio in order to look further into this for you and I’m sorry that we don’t have one in your area.
I’m glad to hear that you were able to get this resolved but please don’t hesitate to reach out to us if there are any issues in the future.
Our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.
Mick
Samsung AU
Elizabeth S.asked
Is the screen protector that the phone has on it when you purchase it, a good one? Would I be better putting a tempered glass one on it instead?
1 answer
AdaSamsung
Hi Elizabeth, we recommend for you to use a genuine screen protector on your S10+.
Ada
Samsung AU
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MickSamsung
Hey Eliot, thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. International devices differ from the local Australian models through parts and software, as t... Read more
hey are fitted, programmed and optimised for the country of purchase. Our service centres here in Australia are not equipped with the necessary parts and/or software to cater for international models. If you were to have any issues with the device, it would best to get in contact with the country of purchase to receive a remedy.