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Samsung Series 6 MU6100 Questions & Answers
UA55MU6100 (55"), UA65MU6100 (65"), UA43MU6100 (43"), etc...37 questions from our users
anteneh z.asked
how I download applications on this TV?
it doesn't have it
1 answer
AdaSamsung
Hi Anteneh, we've provided a link below to help you with installing apps on your Samsung TV.
https://www.samsung.com/au/support/tv-audio-video/install-apps-on-a-samsung-tv/
Ada
Samsung AU
John L.asked
1 answer
AdaSamsung
Hi John, the UA43MU6100WXXY is 43 inches.
For more info:
https://www.samsung.com/au/tvs/uhdtv-mu6100/UA43MU6100WXXY/
Ada
Samsung AU
Lyn R.asked
Can I download Apple TV to this model?
1 answer
AdaSamsung
Hi Lyn, the MU6100 series is currently not on the compatibility list for the Apple TV app.
For more info >
https://www.samsung.com/au/support/tv-audio-video/setup-apple-tv-app-on-samsung-smart-tv/
Ada
Samsung AU
Ganios N.asked
Good afternoon I bought the Samsung MU6100 65-Inch SMART Ultra HD TV in July 2018 I am absolutely delighted by its image applications sound and incredible sharpness !!! What I would like to ask is what year came 2016 or 2017 ???
3 answers
MickSamsung
Hey Ganios, I’m happy to hear you’re enjoying your Series 6 TV! Based on the model number provided, this is a 2017 model :)
Mick
Samsung AU
Thank you very much for your reply!!!
The menu system is awful and Samsung don't bother to answer comments about it - Just another corporation who only really support the latest top of the range models. There is no explanation for using the coloured remote buttons and the menu navigation is unnecessarily cumbersome. for instance if you exit a source, e.g. a USB drive, you have to first confirm the exit and then by first moving from "cancel" to "exit" (3 clicks rather than 1) - at worst this should be optional) and then it does not return to "sources" but opens the last used of live or cable TV- again at worst this should be optional) You would think they would employ usability experts to review such things before going to market.
ron f.asked
iws this model dolby atmos ready ?
1 answer
AdaSamsung
Hi Ron, the UA65MU6100 does not support Dolby Atmos.
Ada
Samsung AU
gajurelskrasked
Is it wifi inbuilt? Why it has wifi connectivity problems??
2 answers
No. You need a Samsung USB dongle.
AdaSamsung
The UA43MU6100 is able to connect to a Wi-Fi network. If you are experiencing troubles with Wi-Fi connectivity, we recommend for you to follow the steps in the link below to see if this helps.
https://www.samsung.com/au/support/tv-audio-video/connect-tv-to-internet/
For any further assistance, please feel free to reach out to our Customer Care team on 1300 362 603.
Ada
Samsung AU
Brisdazasked
I have a similar Samsung model UA55MU6103WXXY. With a brand Asus model Zen UX430UNR laptop miracast keeps on disconnecting every 5 to 10 minutes on Windows 10. On another LG tv Asus laptop connects fine. My LG Android mobile connects fine to the Samsung TV.
Anyone come across this before?
4 answers
KathSamsung
Thanks for coming through, Brisdaz. From what you have described, it may be best to contact tech support for your laptop, as it seems other devices have no issues utilising Miracast to your Samsung TV.
Alternatively you are welcome to contact us via the number below and a team member may be able to assist you in troubleshooting this for you.
1300 362 603
Kath
Samsung AU
The Asus laptop works on other LG TVs means it may be some strange incompatibility.
See https://superuser.com/questions/1511965/asus-zenbook-samsung-mu6103-miracast-keeps-on-disconnecting-after-5-minutes where I've asked more technical users.
I'm hoping to find other Samsung TV customers who can confirm or deny Miracast is working properly.
For those reading it later on:
Temporary Workaround
I connected the laptop to WiFi router via 5GHZ; then connected Miracast; then switched laptop to Wifi router via 2.4GHZ. This works fine for longer then 30 minutes so far.
However this is not a long term fix as 2.4GHZ is slower then 5GHZ. I am still not sure what the root cause issue is.
Brenda C.asked
when turning on TV voice control lets me know how long will be and title. How do you stop this sound function.
1 answer
AdaSamsung
Hi Brenda, would you be referring to the Voice Recognition feature? If you would like to turn this feature off, you can do so via the steps in the link below.
> https://www.samsung.com/au/support/tv-audio-video/smart-tv-voice-recognition-faq/
Jo
Samsung AU
Reginald Caspallasked
Is the MU6100 a 4K TV
1 answer
AdaSamsung
Hi Reginald, the Series 6 MU6100 is an UHD (4K) LED TV. Please note that 4K UHD TV is available in 43", 50", 55", 65" and 75".
For more info > https://www.samsung.com/au/tvs/uhdtv-mu6100/UA75MU6100WXXY/
Jo
Samsung AU
angelaasked
Hi I have had my 75 inch TV for little over a year and now a red line down what causes this and fix it please
1 answer
Samsung AUSamsung
Hi Angela, we'd be more than happy to look into this for you. Are you able to send us a photo of your unit's display via PM to our Facebook so we can further look into this?
Jo
Samsung AU
Angela H.asked
Hi I have had my 75 inch TV for little over a year and now a red line down what causes this and fix it please
1 answer
Samsung AUSamsung
Hi Angela, we'd be more than happy to look into this for you. Are you able to send us a photo of your unit's display via PM to our Facebook so we can further look into this?
Jo
Samsung AU
Jyoti Youwa C.asked
Is it 4k UHD?
2 answers
I would havr to look it up, I was looking at the newest model for around $1000 and it's amazing, this model I quoted is about 3 years old now
Samsung AUSamsung
Hi Jyoti, the Samsung Series 6 MU6100 is a UHD TV certified with 4K RGB.
A Samsung RGB 4K TV delivers full colour performance from each one of its 8.3 million pixels, so you can enjoy a genuine Ultra HD experience.
For more info > https://www.samsung.com/au/tvs/uhdtv-mu6100/UA43MU6100WXXY/
Jo
Samsung AU
E. S.asked
I just purchased a 65in 6 series and it keeps deprograming the set-up. Please advise?
No answers
Hydeasked
I bought the SAMSUNG Smart TV in July 2017. It no longer connects to the internet. Just suddenly stopped, so we thought it may need an extender/repeater, bought a top of the range for $170+ and still no luck. What should we do, It's only 16 months old. I have spent loads of $'s with IT experts to try and get it connected to no avail. What is recommended?
1 answer
PhilSamsung
Hi Hyde, I'm sorry to hear about your TV issue. What we can do for you is, get our L2 techs to assist you with troubleshooting. To access this service we provide for free - Please reach out to us via Social Media either Facebook https://www.facebook.com/SamsungAustralia/ or Twitter https://twitter.com/samsungau?lang=en Alternatively, you can contact out customer care line on 1300 362 603 or Speak to our Live Chat team
Philip
Samsung Australia
Bobasked
Has anyone had vertices lines going down your tv hard to see but when you see them you can’t in-see them?
1 answer
PhilSamsung
Hi there Bob, if you notice anymore lines or screen cracks, it's best to get it checked out by a technician as it may be a case of the LED being cracked or a technical issue. You can either give us a call on 1300 362 603 or reach out to our social channels, like Facebook or Twitter.
suzyqasked
Can use my headphones with this TV?
1 answer
Samsung AUSamsung
Hi there! You can check out all the specs here > https://www.samsung.com/au/tvs/uhdtv-mu6100/UA55MU6100WXXY/ :)
If you have any further questions, please don't hesitate to send us a message on Facebook or contact us on >1300 362 603
Sara
Samsung Australia
japieasked
they replaced my mother board now i cant connect to WiFi, Card needs to be update.
I need help to download from internet
No answers
Sathish Kasked
Hi guys I bought this yesterday, should we use stabilizer or not? Dies it have in-built one ?
No answers
Christine Masked
We have a 65 Inch Smart tv Samsung what wireless keyboard would best suite?
No answers
Armandoasked
The tv is only 5 months old, yesterday for the first time I saw a distorted 2 inch section at the bottom of the TV and a few blocks in the middle. I shut the tv off and checked my cables, I turned it back on it was fine for about 15 minuets the problem returned, then seconds after that a screen at the top said update OK I clicked OK. It has been two days now and the problem has not returned. My question is, Is this normal for an update or is my tv slowly starting to die?
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