Ive been using samsung product for years and years, but i never know that the customer service is kike garbage. They are always giving false promise and information. What i mean is always no action taken, they always told me to wait the email.

Called 6th times and still not fixed yet. What a terrible customer service. (Online purchase) planning to move to another company brand. Not recomended.

I wish Samsung can provide their responsibilty, which i think is not possible for s**t company like this. (Australia)

I have been loyal to Samsung tablets for many years, now Samsung are so in-bed with google it's impossible to go more than 10 seconds before I am bombarded with google ads. We I've had enough. I'll throw my two Samsung tablets in the bin and buy an APPLE IPAD. Samsung your orchestrating your own demise, have fun in the future without my cash. Samsung take a good look at the websites "how do I stop google ads" too many people have the same problem. You have a good product ruined by google ads, do something about it before it's too late for ALL of your customers, well you've lost me.

I ordered Samsung Galaxy Note 10 Plus 5G. In my Samsung online account, the order history says that the product has been delivered.

What a blatant lie.

I haven't received the product at all.

When I contacted them via online chat, they said the product was still in transit.

I cancelled a online order and Refund process is very difficult. This process needs to be improved. I contacted Samsung customer care but didn't resolve my refund issue. After 10 days still waiting forcrefund.

This $3500 fridge has no bottle dept, no door opening restriction (allowing door to swing and hit the cabinets)
You also need a Harvard Degree and an hour to apply for the cash back (then a wait for 45 days for payment)
Think hard, and check YOUR requirements.

Bought a Samsung S10+ About a week ago now giving me some time to trial it properly. What an amazing upgrade from my iPhone. The amount of extra control provided on this phone vs iOS is night and day. Battery life amazing. Super happy with this purchase. Should have made the switch ages ago.

My fridge blew up after 2 months from brand new.
Deemed faulty by their independent contractor, due to gas leak.
Samsung rang and offered me a refund.
To get this refund, you must jump through hoops and if you don’t, you get no refund.
Department of fair trade couldn’t help.
Only way to get a warranty claim is to take them to tribunal.
Over a $800 fridge.
Will never buy Samsung again.

Always on time with deliveries and always sharp pricing. very satisfied and will be back. much better experience than going in the stores. Customer service online is great too. thanks

I have bought a samsung s10 it it first launch online. And we returned it for because of work circumstances. Until now from 2 months ago refund haven't been processed. An excuse from 4 days, 2 weeks and 21 working days and now another 1 or 2 weeks, because of an error been made.
Im talking about over $2000 worth of money.
Been waiting and hung up by this hopeless team called e commerce. Waiting on manager to call back never did.
How can a company hold money for this long. You should be penalized.
Do not ever buy things online with samsung.
There will be no support or real person can be dealt with.

Parcel said to be delivered but wasnt. I contacted sender Samsung who advised me that it was delivered 6 days prior to ETA on invoice, on the 24th by Startrack. I was given a consignment number and contacted Startrack and I was sent a signed POD. POD was questionable so I decided to watch security cameras and found item was never delivered. Requested for an investigation Both Samsung and Startrack take no responsibility for the missing parcel. It's been 20 days and still no resolution. Both Samsung and Startrack have well rehearsed lines when it comes to customer issues. No empathy or care for customers items once payment is received. No resolution and felt like a ping pong ball being bounced from to another.

Terrible customer service, don't care and listen to customer, bought S10 phone which is stuck at Star Track and noone helped me to get it delivered, to add to the misery, Samsung support (sitting somewhere in Manila) put your phone on hold and never return back

i had recently ordered a samsung s10+ with these guys and i need to change the address of where it is getting sent to... so i called up literally an hour after ordering and they said they cant change it just call star track and they will sort it for you. so i called startrack and they said they cannot do anything and that samsung must change the address.... so i called samsung back and they havnt / wont don anything and they are delivering a phone to the wrong person?!?! have no idea what to do