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Reviews

1.6

75 reviews
5
(9)
4
(2)
3
(0)
2
(4)
1
(60)
  • Product Quality
    2.0 (41)
  • Return Claim MadeYes (25) · No (32)
  • Shipping
    2.0 (22)
  • Customer Service
    3.0 (1)
  • Warranty Claim MadeYes (21) · No (31)
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Frank

Frank

  • 8 reviews
  • 5 likes

Samsung s10, other bad phone from samsung

published

This phone not holding charge and heat up and because of heating camera not focusing and more and went to samsung they saying you bought the phone from samsung online so we can’t do any things you should send it to them ( Its samsung store and they saying its online order!!! ) i did preorder about 10 days from samsung only to get it faster, things before you step and buy samsung phone i have bad experience with samsung s6 edge and i moved to apple back again to samsung faceing same dream.



2 comments
Samsung
Samsung AUSamsung
Frank
Frank

I been content you and other from samsung more the 8 days and nothing getting back im useing iphone 6 now butter then samsung s10

Sceptical

ScepticalGreater Melbourne (Outer), VIC

  • 8 reviews
  • 10 likes

Lied to by staff and Supervisor and Not Received Delivery due to Samsung's Mistake

published
1 comment
Samsung
Samsung AUSamsung
Chengyuan QIAN

Chengyuan QIANSydney, NSW

S10+ ridiculous and awful experience

published
1 comment
Samsung
Samsung AUSamsung

Hi Chengyuan, I can understand how disappointing this experience must be for you and I apologise for the inconvenience caused. I have sent through a PM requesting further details so I can look into this for you.

Lisa
Samsung AU

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Nhan

NhanGreater Melbourne (Inner), VIC

dont buy Samsung products... Save yourself $ and headache... this company is careless

published

I bought a samsung Fridge about 1.5 years. recently it cause a problems that black out the whole house. cost me $285 for the Electrician to find out it the fridge faults, the fridge is still under warranty. samsung sent their tech to fix the problems, but they refuse to refund the bills that i paid for electrician. they refuse to refund the food that i have to thrown out. they explained that i should have call Samsung. i mean how the hell would i known it the damn Samsung Fridge cause the problems.

1 comment
Samsung
Samsung AUSamsung
Ken

KenSydney, NSW

  • 6 reviews

A full house of Samsung

published
K Pilkington

K PilkingtonSydney, NSW

  • 3 reviews

SAMSUNG PRODUCTS DREADFUL AND NO SUPPORT

published
2 comments
Samsung
AdaSamsung

We are very sorry to hear about your experience with us. We've sent you a PM requesting for more information. When it's most convenient for you can you please send that through?

Jo
Samsung AU

K Pilkington
K Pilkington

This situation was reported 4 months ago.
I am actually surprised to hear from Samsung after so long
Please communicate via [email protected]

colc

colcAU

  • 8 reviews
  • 10 likes

Samsung; if there was a zero option I would mark it as such

published
3 comments
colc
colc

UPDATE; about a week after this review, I received a request from Support to provide contact details, and did so immediately on the 13th February, surprise! no contact since then.

Samsung
Samsung AUSamsung

Hi there, I organised for our A/C team to give you a call. Could you please confirm if they contacted you?

Anna
Samsung Australia

colc
colc
Samantha

SamanthaLabrador

  • 6 reviews

Don't bother with warranty

published

Got the new samsung note 9 and I've only had it for a few months. Some how the pen will no longer stay in it's area and seems I've gotta pay for pen replacement because it doesn't cover under warranty. Pathetic, if it was Apple it would 100% be cover under warranty.
After this I'm going back with Apple.

1 comment
Samsung
Samsung AUSamsung
Serge

SergeSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

Non existent support

published

Dear Mr Samsung
1) For the first time we had to contact you Mr Samsung
2) We got a case number and 24 hours later we got a text with another reference number to call them with.
3) So we called again with our new Ref number and running through everything again
4) The person on the line was already armed with a script that said we cannot help you, it was so obvious
5) We just got palmed off to a local appliance repairer
6) We tried very hard to know why, especially being a fridge with food in it but all we got at the end is zero tech help, bugger all, nothing which is exactly what we will do when choosing our new fridge: Zero bugger all nothing Samsung - EVER.

1 comment
Samsung
AdaSamsung

We are very sorry to hear about your experience with us, Serge. We've sent you a PM requesting for more information. When it's most convenient for you can you please send that through?

Jo
Samsung AU

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Lyn Pearce

Lyn PearceRichmond-Tweed, NSW

  • 9 reviews

Works well

published

I purchased a Samsung 55" Smart TV a few years back and loved it so much I purchased another recently. The only disappointment was they changed the stand. The new model isn't as aesthetically pleasing and looks quite cheap. Otherwise happy.

Ripped Off. Never buy Samsung products

published

Bought a Samsung galaxy s9. Offered headphones as an incentive. Followed complicated redemption process, told not eligible cause insufficient proof of purchase. Bought phone on Optus contract. Optus said just quote order number and redemption process would be ok. Samsung and Optus cheated me out of $350 headphones. I am never buying a product from Samsung again and will post on social media my experience in dealing with them. They are corporate theives.

1 comment
Samsung
Samsung AUSamsung

Hi Natalie, we are very sorry to hear about your experience with us. We've sent you a PM requesting for more information, when its most convenient for you can you please send that through?

Anna
Samsung Australia

Found flip phone on hard rubbish!!

published

I found the perfect flip phone on hard rubbish, I think it’s brilliant. No one can contact me because it’s broken and I’m enjoying the peace and quiet!!

samsung washing machine recall

published
1 comment
Samsung
Samsung AUSamsung

Be careful buyers Samsung will find excuses to do repairs under Warranty.

published
SJG

SJGFar North Queensland, QLD

  • 4 reviews
  • 2 likes

Samsung S8 is for repair the 4th (FOURTH) time in 13 Months within the 2 Year Warranty

published
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Page 4 of 4
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Questions & Answers

Lewis S.

Lewis S.asked

Online store

I had purchased a Note 10 from a Samsung store on the 7th November during the time the earbud redemption program was active. I was in two minds of buying the phone but the free ear buds were an enticing proposition. I filled the appropriate online form with all the info required. I hadn't received any feedback as to whether my claim was verified A week later so I decided to call Samsung ear buds call centre. Finally a half hour later I got through and was told they forgot to inform me that my claim was verified. On the 13th of November my claim was verified. It has been stuck like that ever since to this day. Made many attempts to call but all calls were in excess of 20 minutes+ before the phone cuts out. As if this is a deliberate act to reflect the problem; keep them in the dark. The 30 day limit is soon encroaching and I highly doubt Samsung will honour their promise. This ear buds redemption promotion has Simply been a form of bait IMO to lure honest customers to their product and put these customers aside while Samsung continue doing business. No communication and no care for the customer's interests. My redemption number is, RDP0000136904. Lewis.

2 answers
Samsung
AdaSamsung

Hi Lewis, there is currently a delay in the shipment of your promotional gift. However, you will receive an SMS from Australia Post to your registered mobile number with delivery tracking details once your promotional gift is dispatched.

Jo
Samsung AU

Lewis S.
Lewis S.

I appreciate your reply but why put this delay onto Australia Post. Samsung haven't even posted it yet to register. What a lousy excuse on your part. You and Samsung ought to be ashamed. I really expected better from Samsung.

hciyang

hciyangasked

Online store

When can I get a feedback about my lost product?

I ordered water filter for my fridge through Samsung online as I thought it would be less to worried about. But it proved much more problematic.
I ordered the product online on Dec 28, 2018 and received a message saying it’s going to be delivered on 3rd Jan and I would be contacted before delivered. On Jan 4th and 5, I checked my mail box and front yard and there was no card or any package about the product but my order was marked as Delivered online. I reported this issue to Samsung via 1300 call last week twice and they promised me response within 48 hrs. However, I haven’t heard anything after 4 days passed. No update, emails or any feedback. This is the worst online purchase experience I’ve ever had in my life.

No answers

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