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MsKiwiGreater Melbourne (Inner), VIC
Dissatisfied
Absolutely hate Samsung. I changed from an IPhone and regret the day i did. Have to pay $1000 to get out of my contract after enquiring the 2nd day i bought it. Loathe using it every day and as soon as my contract expires i will be only too pleased to get rid of this Samsung!!!!
2 comments
Absolutely not user friendly. If i had been given the correct info the 2nd day i had the phone i wdve returned it and cancelled my contract. Instead i was informed i would need to pay $1000 to break m... Read more
y contract. I now find that wasnt correct and i am stuck with a phone i loathe using!!!!Similar opinion? Write a review on ieatwords.com.au!
JenVictoria
Overpromise and underdeliver
After using Apple products for more than 10 years, my husband and I decided to try out Samsung's S20 ultra so we pre-ordered 2 from the Melbourne Central store. We were told during the "pre-order" phase that we could get the phones for 20% of student discount and free battery packs. The representative was extremely "encouraging" and said that all we needed to do was put down $300 deposit for each phone. We got a call during the last week of March to settle payment for the phones as they were worried the store was going to close because of Covi...Read more
d-19, but when we were about to make payment, we were told that the "battery pack" offer was no longer valid because we did not make payment of the full amount during the "pre-order" phase. BUT we were NOT told during the "pre-order" phase that we needed to pay the full amount to secure the offer - we would have been happy to buy the phones with just the 20% discount but if you said you were going to give us battery packs and don't, that's misrepresentation! We paid the deposit and there is consideration to seal the contract! We were also told that we will be getting our phones on 31 March but it has not arrived to date! seriously, don't overpromise and underdeliver, it's not cool! We now know why people stick with Apple, despite the steep prices!1 comment
KathSamsung
Very sorry to hear that this was your experience with us, Jen. Thank you for bringing this to our attention and I will be sure to forward your experience on to the team for this to be managed internally.
Kath
Samsung AU
Similar opinion? Write a review on ieatwords.com.au!
TLOR
- 22 reviews
- Physical store
- Verified customer
Premium price, defective product, non-existent warranty service
We purchased the 65" Samsung Frame TV 11 months ago, we were previously big Samsung fans as we also had the 55" frame TV and the premium internet fridge amongst many other things.
We don't mind paying the premium prices as long as the quality of product and service reflect the price, sadly I can now confirm it does not. Samsun falls short on both counts, by some distance.
A couple of days ago we reached out to Samsung as the 65" TV started to turn off sporadically before it finally stopped working completely and now will not power on.
The l...Read more
ady on the online chat wasn't that helpful but insisted we provide a copy of our receipt and all we would need to do was return to the chat, provide the receipt, and if under 1 year the technician service call would be booked in. After 2 days of looking, we found the receipt and returned to the chat as requested, this is when are suspicions were confirmed and [name removed] the chat agent started to deflect. There was no apology about the defective product, no urgency, no response for minutes at a time, a refusal to respond to basic questions (how can I send you this proof of purchase asked over 5 times), and a refusal to book in a technician despite multiple requests.1 comment
KathSamsung
We are very sorry to hear of the negative experience you've had with us, TLOR. This is not the kind of customer service that we pride on and I would certainly like to follow up on this and discuss fur... Read more
ther with you. Would you be able to forward your enquiry over to us via the link below as it is our main point of contact? https://www.messenger.com/t/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
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Simon A.South East Queensland, QLD
- 5 reviews
Samsung warranty
3 year old, 70inch Series 6 TV, that developed a fault with a fine blue vertical line in the center of the screen. Despite being 2 years out of warranty, Samsung replaced the entire screen within a week, at my home at no cost. Excellent customer service by Samsung.
1 comment
KathSamsung
Fantastic to hear you were satisfied with our customer service, Simon. We really appreciate sharing your feedback with us and I will be sure to forward this on to the team. If you have any enquiries, ... Read more
please don't hesitate to reach out to us via the link below: https://www.messenger.com/t/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
- Physical store
- Verified customer
AC unit - poor quality and terrible customer service
I purchased 3 Samsung AC units in 2015 because they had wifi connectivity and hence could be controlled remotely. I wish I hadnt.
The first one broke in 2017 and it took Samsung 3 months via their single service agent to actually repair it.
The second one stopped working in October 2022. We live in Townsville hence AC isnt just a nice to have its essential.
At first it seemed things would work out. The same repair agent as 2017 came out and tried to repair it. Despite the fact that the parts took ages to arrive and not all at once, they ins...Read more
talled them and stated that the unit was repaired. It failed again the next day. After yet more wasted time going through the agent and Samsung they stated this was a different fault! and would fix it. More parts and mucking around and the repair failed again. Eventually after a very protracted battle with the repair agent and Samsung and another attempt to fix I said enough was enough and under the ACL I wanted a replacement. Samsung then informed me that they do not have a wifi enabled unit anymore so I would have to accept a lower specced unit or take a refund (not including the installation costs!) I told them I needed a unit and wasnt prepared to wear the costs and they eventually agreed to do this. However, Ive had no follow up for nearly a month and given the current COVID19 situation I very much doubt Samsung are going to do anything. Aside from the AC not working which is now even more of a problem as we are working from home, Samsung as simply dishonest in the way they communicate. I have been assured multiple times that they would phone / email / follow up but they dont. They provide numbers and email addresses that dont work and live chat which is now the only service that is working is useless, they just state that the matter has been escalated. Extremely poor.1 comment
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this You can contact us via Product Reviews private ... Read more
message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
Samsung
- 2 reviews
- Physical store
- Verified customer
SAMSUNG does not keep their word
After 2 refrigerators samsung sent letter offering to refund money but has not. where is my refund? They have not kept their promise. 2 refrigerators and they were both not working?
2 comments
SAmsung is not a good product!!
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this You can contact us via Product Reviews private ... Read more
message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
PeterMetropolitan Adelaide, SA
- 4 reviews
- Physical store
- Verified customer
Customer Service at Samsung Marion
Store Marion SA Service Officer Erin
Customer service was great under the current circumstances with the Coronvirus and no stock available.
Faulty Samsung Active 2 watch charging cord. Erin worked around the obstacles put in front of her to help me as best she could. Hopefully I will be able to further report on a happy response.
3 comments
KathSamsung
We are very happy to hear that our team member was able to assist you, Peter. We really appreciate the feedback and I will be sure to forward this on to the team for you.
If you need any further assi... Read more
stance, you are also welcome to reach out to us via the private message feature on Product Review!Since this review I am extremely happy to report Richard from your customer service team VOC has been in contact & a replacement cord is on it’s way...
His correspondence & phone contact was also exem... Read more
KathSamsung
Thank you again for providing us with positive feedback regarding our service team, Peter! We really appreciate this and I will be sure to forward this on to the team for you :)
Kath
Samsung AU
Similar opinion? Write a review on ieatwords.com.au!
Shane A.
- 5 reviews
Not perfect
Purchased galaxy 46mm watch on 06/09/19 six weeks later the bezel got hard to rotate then came off, I have had no help what so ever from telstra and especially samsung, the note 10+ would not charge sent it to samsung for repairs came back with scratches in the screen and the corner of phone damaged not happy.
6 comments
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this You can contact us via Product Reviews private ... Read more
message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaI don't have Facebook.
KathSamsung
Alternatively, you are able to send a message via the private message feature on Product Reviews, so that we are able to further assist you with this, Shane!
Kath
Samsung AU
Similar opinion? Write a review on ieatwords.com.au!
gozonePerth, WA
- 2 reviews
Philippines call centre and Sydney Head Office - terrible terrible service
Purchased 3 split AC's-rarely used and the main 30HP broke down with main board problem only to break down some 18 months later-used a dozen times max. Called 11 times with wait times of between 23-51 minutes to complain and given a reference number that HO in Sydney had no idea about The PI staff were bordering on stupid and the whole experience will leave with me a firm idea never to purchase any Samsung products ever-we had a LCD TV go back 6 times too!
1 comment
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this You can contact us via Product Reviews private ... Read more
message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
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BrentSouth East Queensland, QLD
Poor Service Samsung
Have had a Microwave that is brand new overheated 4 times and I have taken it back to the service centre twice for them to replace the transformer etc. Second time there they can’t find any issue even though it has been repaired once already. Have no solution for me other than to pick it up and continue using it. This is not on as it’s a new product.
B
1 comment
KathSamsung
Very sorry to hear of your negative experience with us, Brent. If you would like us to investigate further into this, please forward your enquiry to us via the link below as it is our main point of co... Read more
ntact. https://www.messenger.com/t/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
Robyn W.Greater Melbourne (Metropolitan), VIC
Happy Samsung Customer
Visited Highpoint today and couldn't be happier with advice and service. The staff were personable and knowledgeable. I felt respected despite my lack of understanding and not dismissed for my lack. Must be this store having read other comments. My fourth visit and always the same customer concern. Well done Highpoint, you are amazing.
1 comment
KathSamsung
We are very happy to hear of the positive customer service you received at our Highpoint store, Robyn. I will be sure to forward your feedback to team :)
If you have any enquiries, please don't hesit... Read more
ate to reach out to us via the private message feature on Product Review!Similar opinion? Write a review on ieatwords.com.au!
Samsung is a disaster
purchased note 10 plus 6 month ago. The headphone did not work with the phone. So, we went to one on the branches to ask them to replace the phone. Because all my friend whose phone were IPHONE and had technical issue with their phone did the same and IPHONE gave them a new phone straight away. Samsung support team told us it is a manufacturing problem but we can not replace it with a new one and it should be repaired. I hate a phone which is repaired because I am kind of obsess about my belongings to be new and flawless. By the way, after a l...Read more
ong story of waiting and fixing the phone and calling the customer care, We requested for escalation in order to get a new phone or refund, because it was not my problem to by a faulty phone from Samsung Company. After two weeks I got a massage saying that they are not going to give me a new phone!!!! It is not fair. They even don't accept their fault and want to impose their idea. I would never get back to Samsung and would never let anyone I know buy any product from them.1 comment
KathSamsung
Sorry to hear that this was your experience with us. This is something we would like to look further into for you. Would you be able to forward your enquiry to us via the link below as it is our main ... Read more
point of contact? https://www.messenger.com/t/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
mateves10101Far North Queensland, QLD
I need this like a hole in the head .
Never buy a Samsung product. I bought a S9 2yrs ago and all I've had is problems ranging from overheating, to the phone losing 30% charge from a 10min phone call . Every time I get a replacement it's exactly the same. The staff will lie to you (scam artists) .
Even a $4,500 t.v. from Samsung crap itself after only 10 months of use .
I will take great pleasure in destroying this p.o.s ! But only when the time is right. I will never ever support anything Samsung again. Samsung is more interested in Quantity Not Quality !!!
The CEO's of Sam...Read more
sung Do NOT care about us they're only interested in lining their own pockets from our hard earned money. Well done Samsung, you've lost a valuable customer by lying your butt off for 2 whole years and thinking I'd believe it ! IPhone here I come .1 comment
KathSamsung
We are very sorry to hear that this was your experience with us and this is something I would like to investigate further into. Please forward your enquiry over to us via the link below, as it is our ... Read more
main point of contact. https://www.messenger.com/t/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
thehattsPerth, WA
- 2 reviews
How Competent are Samsung
Purchased Galaxy Watch 18 months ago.
Went to Carousel Store for repairs.
Showed proof of purchase.
5 days later Samsung email stating they require proof of purchase before repairs?
Isn't their business "Communications"
1 comment
KathSamsung
Sorry to hear that this was your experience with us. I will be sure to forward your feedback on to the team, so that this may not happen again!
If you have any further enquiries, please don't hesitate to reach out to us via private message :)... Read more
Kath Samsung AUSimilar opinion? Write a review on ieatwords.com.au!
Arjun S.Sydney, NSW
Pathetic service from the repair team
Purchased note 9 from Samsung Sydney store. Few months later phone screen turned out to be faulty as there is a big blurry spot on the screen which is very evident in the attached images. Approached Samsung and after multiple visits and requests they simply rejected my case and advised it is not a manufacturing fault. I have never seen this happening to any phone in my entire life. I asked Samsung if they could explain me what is this mark and they didn't have any answer to this. I would suggest everyone to not buy any phone from Samsung if you're expecting great service and customer satisfaction. They won't listen to your problem perhaps give you useless excuses.
Done using Samsung, not buying it again in the future!!!
1 comment
KathSamsung
Sorry to hear that this was your experience with us, Arjun. This is something I would like to investigate further into for you. Would you be able to send us a private message with your Samsung referen... Read more
ce number via the link below, as it is our main point of contact? https://www.messenger.com/t/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Samsung Physical store compares to other Physical Shops
Know better, choose better.
James D
- 2 reviews
The type of service where the the experience meets the promise
We purchased our Samsung fridge and loved all the options, however there were some issues.
The Samsung support team have been amazing and have addressed all our needs.
Based on this positive experience I will be buying Samsung products every time.
I understand things can go wrong, however Samsung have demonstrated they do care about their customers and back their product 100%.
Thank you Samsung, great job..
1 comment
KathSamsung
Fantastic to hear that you are very satisfied with our service, James. We really appreciate the time spent to share your experience with us and I will be sure to forward this feedback on to the team!
... Read more
Similar opinion? Write a review on ieatwords.com.au!
Jodie KewleyRed Hill 2603, ACT
Worst printer ever!
I bought the Xpress M2070FW printer 4 years ago. Only twice in all those years has it printed more than 5 pages without a problem. It jams constantly. It pulls more than one page at a time. It prints half a page and them not the rest. Getting the cartridge can be a problem as it is not widely available. Drives me nuts!
1 comment
KathSamsung
Very sorry to hear of the issues you are currently experiencing with your Samsung printer, Jodie. From what you have described, I would recommend getting in contact with our support team for further s... Read more
upport via the link below: https://www.samsung.com/au/support/category/computing/printer/Similar opinion? Write a review on ieatwords.com.au!
great TV great picture great connection to internet
brought TV from harvey normans and love it use it upstairs so no connection to sky etc so rely on internet connection, very easy to hook up and use and a fantastic amount of apps way better than my Panasonic
1 comment
KathSamsung
Fantastic to see that you are currently enjoying your Samsung TV, Rob. We really appreciate the time spent to share your experience with us and your feedback will be forwarded so we can continue to ma... Read more
ke products customers love :) If you have any enquiries, please don't hesitate to send us a private message!Similar opinion? Write a review on ieatwords.com.au!
coltanBrisbane
Absolute rubbish
We have a Samsung smart TV which is absolute rubbish. Picture is not as good they make out and the smart hub updates 2-3 times a day. We have a Sony for my father which is far superior. I will never touch Samsung again. Please don’t waste your money. Finally got away from their mobile phones. Nothing but trouble also.
3 comments
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this,You can contact us via Product Reviews private m... Read more
essage system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaNot an attack on you as you are only doing your job, but honestly I could not be bothered to go any further besides this last post. Scrolled through so many pages of reviews and Samsung scored so poor... Read more
ly, 1 1/2 stars, not just in Australia, but oversees as well. I had 4 Samsung phones, never again, and once the TV goes, we are going with Sony. Plus the Samsung 3d blu ray is rubbish as well. As I said, it is not you, so don’t take it personally, Samsung is just rubbish. Samsung so called smart TV and their updates is pathetic. Everyone is yelling at Samsung about it but they fail to listen. Consumers walk. RegardsMickSamsung
I understand Coltan, I’m sorry to hear that we were unable meet your expectations and I will be passing your feedback on internally to help improve our products and services.
We’re always here to as... Read more
sist if you wish to look further into this so please don’t hesitate to reach out in the future if you change your mind.Similar opinion? Write a review on ieatwords.com.au!
morroWheatbelt, WA
samsung or SAMSHONKI product loop!!!!!
today i reset A Samsung tablet sm-720 for a friend who didn't have the ability to bypass the FRP google security settings of his device due to the fact his google account was hacked. i could have just reflashed the stock firmware but given he paid 700$$$ we thought we would try the Samsung aftermarket service after three calls we were told that we couldn't rock up pay the 66$ and have it re flashed in store mind you we have all purchase receipts as well. in our conclusion we had to book and appointment to book an appointment when we could final...Read more
drop the product of for its required OEM re flash. I then asked if it could be dropped of to them and then posted back the first service person said NO!!! the second said YES!!! then they said i would need to book an appointment to drop it off when asked given it is a simple 5 minute job if it could be done in store whilst we wait given we live rural area #FARM AREA, and 2.5 hours drive from nearest vendor or store retailer. I was then told it would take 2-3/ days in which i understand that they have a service line up but given the location of us it would have been appreciated and more practical to do it on the day since we were happy to book an appointment isn't that what you book appointments for in the first place ???. I was then put through a customer support protocol of im sorry sir x3 then about 4 other answers leading us right back to our original question getting absolutely no where with I.T support using there 1300 Samsung Australia number on several occasions they asked for my mobile number to contact me back which i knew was there way of saying once again... IM SORRY HAVE A NICE DAY AND HOPE TO NEVER TALK AGAIN SIR!!! still i was happy to leave it with them. For me i was appalled by a fortune 500 company ability to provide a simple solution to our problem i even asked if they could be granted administrative privileges and remotely deal with the problem in which it clearly states on there website that they would and do have capability of providing. So as an unbiased person who has always used android being tech savvy myself im writing this review to all FOLKS who want hassle free service and are not so technically aware that if you are looking for aftermarket product service simply GO TO APPLE!!! they appear to actually have stores with the capability to deal with quick prompt customer solutions in AUSTRALIA not 3 day holds you still need to book a appointment. it is hard for me writing this given i have supported Samsung since my school years but this can not go disregarded against unsuspecting victims in Australia that happen to live remotely. I will now finish this review with a problem that goes back to the ROOT of this scenario it is now that Samsung have implemented FRP to there systems its another way of stopping phone theft and fraud but they have relied on googles security in which has many exploits and vulnerability so if you happen to be a person in a case where your phone has been HACKED the google account has all its recovery questions changed it has rendered your phone an absolute BRICK unless you go through poor customer service at Samsung or know how to illegally bypass FRP security i come to all people with clear honesty of the problems in the company we found via 6 phone calls i believe it comes to a poor establishment of technical vendors and your typical trained phone support to are not willing to think outside the when box to come to individual device issues that need skilled thinking to resolve these problems and to many people reading of a scripted training program at SAMSUNG AUSTRALIA.5 comments
KathSamsung
Sorry to hear that this was your experience with us, Morro. I would like to investigate this further for you. Would you be able to send us a private message on Facebook via the link below as it is our... Read more
best point of contact? https://www.messenger.com/t/SamsungAustraliaKath, i am contactable at [email protected]
given my review lets try 8th time lucky no sarcasm intended... Read more
p.s 2 times i gave my mobile number for contact on the issue and still to date i was right about the (IM SORRY HAVE A NICE DAY AND HOPE TO NEVER TALK AGAIN SIR) so my review is still credible to this date. Please do not take this as a vicious attack against your company i sit here light hearted still laughing my head off. thankyouKathSamsung
Hi Morro. As we are part of the Social Media team, our best point of contact is via our social channels.
If you are unable to send us a private message through Facebook, you also have the option to send us a private message via Product Reviews. ... Read more
Kath Samsung AUSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
JDSasked
Are people having issues with the One Connect cable that connects the Samsung TV and the One Connect box ?? Being proprietary it means that if there is a problem with the cable then the TV cannot work. Samsung have been unresponsive to numerous requests for information regards a replacement cable arriving - now waited 10 business days (and no contact from Samsung)
2 answers
Samsung AUSamsung
Hi JDS, we're sorry to hear that you have been experiencing difficulties with connecting your One Connect box to your TV. We'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference number to our Facebook via the link below?
Please ensure to copy and paste your enquiry in a private message to us.
Jo
3 months ago I raised this issue.
Customer service ??
Response time ??
Don't worry thanks
789asked
Why does Samsung Australia dishonour Australian warranties in contrast to much smaller competitors who have excellent warranty, return, refund practices, Samsung seems to be a nightmare to claim any warranty issues with? (going by reviews here/elsewhere, personal experience).
No answers
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AdaSamsung
Hi, if you are experiencing troubles with your Samsung mobile device, would you be able to send us a message to the link below so we can further look into this?
http://messenger.com/t/samsungaustralia... Read more
Ada Samsung AU