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Reviews

1.7

95 reviews
5
(13)
4
(1)
3
(2)
2
(6)
1
(73)
  • Product Quality
    2.0 (71)
  • Return Claim MadeYes (26) · No (46)
  • Customer Service
    1.9 (60)
  • Warranty Claim MadeYes (36) · No (37)
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HANK

HANKSydney, NSW

Samsung Battery Issue

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPenrith
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S9+
See all answers
1 comment
Samsung
MickSamsung
Sarah.R

Sarah.RPerth, WA

  • 2 reviews

Ear Pod Scam S10E

published

Bought the s10e and redeemed my ear pods it was a deal they had on . Got a comfirmation email then 4 wks later they said sorry u havent redeemes properly so u wont b getting earpods big scamm dont go with samsung ! Also had rang them multiple times only to have idiots that dont speak english and people who just keep putting u on hold and transferring you . Worst company and worst customer service . Big scammers ! Wont ever be buyimg a samsung again next time ill b going with an iphone . Samsung should be ashamed not even worth 1 star rating .

Customer Service
Product Quality
Return Claim MadeNo
Store Locationjoondalup optylus
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S10e
See all answers
3 comments
Samsung
MickSamsung
Sarah.R
Sarah.R

yeah i dont have facebook .
easy just post my ear pods and do the right thing as a company . It seems as though this isnt the first time you people are hopeless



Samsung
KathSamsung

Hi Sarah. Alternatively, you are able to send us a private message through Product Review!

Kath
Samsung AU

Tv switches on and off

published

I have a 2013 Samsung Tv that switches off and on while I’m trying to watch a dvd. As you can imagine it is not only frustrating but ruins the movie. So I am left with watching it on my computer. Also I notice using the volume on the remote can also switch it off

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Samsung
KathSamsung

Hi Laurence. I have replied to your PM and have organised a call-back for this issue. I hope you have resolved this and please don't hesitate to reach out again if you need any further assistance!

Kath
Samsung AU

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hotdog

hotdogSydney, NSW

  • 3 reviews

No one can help me

published

Ive had a faulty tv remote for 2.5 years. Every time i get onto technical support they ask me to do the same bluetooth tests which show issue with remote.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBalgowlah
Warranty Claim MadeNo
See all answers
4 comments
Samsung
KathSamsung
Samsung
KathSamsung
hotdog
hotdog

How can i send a private message?
Once again i have provided reference and a phone number to you connected to the issue and nothing has been done to rectify

Brand new Samsung active2 watch, Overheating and 2 hours battery life in Standalone mode

published

I recently bought an active 2 watch LTE. The first day I bought the watch, I experienced a problem overheating and battery draining 1% every minute. I contacted the customer care, VOC (the pinnacle of escalations according to Samsung), none of them solved my problems, rather they escape from the problem by giving invalid solutions. The customer care people only claim that the product is according to Samsung standard. I wrote a review on their website, but they never posted it. I can see there are other people with a similar problem. I provided them time stamp camera photos of the date and time of 100% full and low battery, but they do not care about the customer complaint.

2 comments
Samsung
KathSamsung
Shiva P.
Shiva P.

Hi Kath,
I remember contacting you before by messenger chat, but the problem is still unsolved.
Thank you

KingBrew

KingBrew

  • 2 reviews

Smart tv’s 2 years old can’t get disney plus

published

So as the title says even tv’s 2 years old do not support Disney plus. It’s pathetic and it needs to change. They blame Disney but they are in full control of this

Customer Service
Product Quality
Return Claim MadeNo
Store LocationIrrelevant
Warranty Claim MadeNo
See all answers
1 comment
Samsung
KathSamsung

Buy a 4k TV to watch 4k movies on - But don't count on the USB working!

published

A Samsung UHD 6 series 40" UHD TV was a nice gift. Until the TV was unplugged for ONE WHOLE NIGHT and COMPLETELY crippled it's ability to read ANY USB without FREEZING. Samsung advice: "use a different usb/replace the motherboard/download our trash app" TO NO AVAIL! Never go Samsung, ever.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Samsung
KathSamsung

Rip-off

published

Sound bar is not loud enough. Complete rip-off. Also, why is my smart tv showing me adds for a streaming service? Did I not buy my tv? I did not agreed to adds on my fully paid tv.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationHarvey Norman Townsville
Warranty Claim MadeNo
See all answers
1 comment
Samsung
KathSamsung
Klynch

KlynchSydney, NSW

  • 6 reviews

How is this company still operating? ZERO customer care.

published
Product Quality
Return Claim MadeYes
Product PurchasedSamsung Galaxy S9+
3 comments
Samsung
KathSamsung
Klynch
Klynch
Samsung
KathSamsung
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Wilson L

Wilson LSouth East Queensland, QLD

  • 2 reviews

Same issue with everyone

published

Purchased a samsung s10 earbuds from JB HiFi Oxley hoping to get the wireless earbuds promotion, similar to everyone else. Did not end up getting anything. Re-uploaded the receipts, serial/IMIE numbers after saying it had an issue. This is done within 30 days of purchase and yet no reply. Sent 2 emails and made 4 calls. Each call automatically hung up around 20-30mins of ringing, saying its busy.

Product Quality
Return Claim MadeYes
Store LocationOxley JB Hi-Fi
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S10 512GB
See all answers
1 comment
Samsung
KathSamsung
Robert B.

Robert B.Hobart, TAS

Samsung bud redemption a joke!

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Tab S6
See all answers
5 comments
Samsung
KathSamsung
Robert B.
Robert B.
Samsung
KathSamsung

S10 galaxy buds giveaway scam.

published

I purchased an S10 over a pixel3 because of the Samsung galaxy buds giveaway. I submitted my claim for the buds and now nearly 3 months later I have been told my claim has been denied.

I am not the only one experiencing this issue leading me to believe that the giveaway was a scam.

Wasted many hours trying to speak to someone to resolve the issue and so far two weeks later I haven't had any sign that they're going to co-operate.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOptus retailer Knox (no issues with store)
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S10
See all answers
1 comment
Samsung
KathSamsung
Eren E.

Eren E.Sydney, NSW

  • 3 reviews

Bad customer service!

published

I have been using Samsung phones last 5 years, Im happy with phone but whenever I have issues with phones, Samsung service made me upset. And they argue with customers, but Apple services never ever argue and try to solve the problem, Samsung service don't mind. Samsung head office must train Australiain Samsung services staffs.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
3 comments
Samsung
KathSamsung
Eren E.
Eren E.
Samsung
KathSamsung

Sorry to hear, Eren. I would like to look further into this for you. Would you be able to send us a private message with your Samsung reference number?

Kath
Samsung AU

The reviewer stated that an incentive was offered for this review

Peter

PeterGreater Melbourne (Outer), VIC

Screen failed after 13 months!

published

I bought my girlfriend a brand new Samsung Galaxy Note 9
We purchased the phone in Thailand as that's where she lives most of the year.
After 13 months, the screen failed (all the colors went green) and they refused to cover it under warranty.
The phone was never dropped, was in a case and had a tempered glass screen protector.
For some reason, Samsung has a 2 year warranty here in Australia but in Thailand, it's only 12 months!
1 month out of warranty and we have to spend almost 1/3 of the total price again, just to repair it.
Outrageous!

Customer Service
Product Quality
Store LocationCentral Festival Shopping Center
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Note 9 128GB
See all answers
2 comments
Samsung
KathSamsung
Peter
Peter
Hopefully Origin Free

Hopefully Origin FreeMetropolitan Adelaide, SA

  • 3 reviews

Warranty Repair - Fantastic Work, Customer Contact - Not So Good...

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy S9+
See all answers
1 comment
Samsung
KathSamsung
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Aman bagga

Aman baggaSouth East Queensland, QLD

Samsung tablet fail to fix under warranty

published

Bought a Samsung tablet 2 months ago from officeworks, used it in night and didnt start in morning. Samsung charging $66 to restart it even it is a software issue.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationOfficeworks Oxley
Warranty Claim MadeYes
Product PurchasedSamsung Galaxy Tab 10.1
See all answers
1 comment
Samsung
MickSamsung

Samsung Buds with Phone purchase

published

Was about to buy A70 @ JB HiFi
Hey, spent another $ 200 more and go for S10e, It comes with Free Galaxy Earbuds.

So I did.
Afterwards told, you have to claim online
So I did
Been two weeks..............All it says is 'claim submitted'

Hey Samsung I want my money back

Customer Service
Product Quality
Return Claim MadeNo
Store LocationJB Hi Fi
Warranty Claim MadeNo
See all answers
4 comments
Samsung
KathSamsung
Faheem M.
Faheem M.

Redemption History
11 May 2022 Request Submitted

Samsung
KathSamsung

Hi Faheem. I have sent you a private message regarding the above.

Kath
Samsung AU

Ruby

RubyMetropolitan Adelaide, SA

  • 3 reviews

Awful service of samsung and samsung TTP Marbury staff

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationSamsung TTP Marbury
Product PurchasedSamsung Galaxy Note 10+
See all answers
6 comments
Samsung
KathSamsung
Ruby
Ruby

Hi.feel free to message me. Not sure where should I send a private message. Let me know how to do.. and I will reply to that

Samsung
KathSamsung

Hey Ruby. I have left you a private message regarding your review.

Kath
Samsung AU

Stu

StuSouth East Queensland, QLD

From a Samsung Lover to a hater!! Redemption CON!!

published
Return Claim MadeNo
Warranty Claim MadeNo
6 comments
Samsung
KathSamsung
Stu
Stu

Kath,
Thank you for your comment. However, I'm not on massager. Is there another way to contact you?

Samsung
KathSamsung
Peter B.

Peter B.

  • 2 reviews

Mickey Mouse operation

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationSydbey, George St CBD
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8+
See all answers
1 comment
Samsung
KathSamsung
See all Samsung reviews

Questions & Answers

JDS

JDSasked

Physical store

Are people having issues with the One Connect cable that connects the Samsung TV and the One Connect box ?? Being proprietary it means that if there is a problem with the cable then the TV cannot work. Samsung have been unresponsive to numerous requests for information regards a replacement cable arriving - now waited 10 business days (and no contact from Samsung)

2 answers
Samsung
Samsung AUSamsung

Hi JDS, we're sorry to hear that you have been experiencing difficulties with connecting your One Connect box to your TV. We'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference number to our Facebook via the link below?

Please ensure to copy and paste your enquiry in a private message to us.

> m.me/SamsungAustralia

Jo

JDS
JDS

3 months ago I raised this issue.
Customer service ??
Response time ??
Don't worry thanks

789

789asked

Physical store

Why does Samsung Australia dishonour Australian warranties in contrast to much smaller competitors who have excellent warranty, return, refund practices, Samsung seems to be a nightmare to claim any warranty issues with? (going by reviews here/elsewhere, personal experience).

No answers

Get an answer from our members and Samsung representatives

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