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Reviews

1.7

95 reviews
5
(13)
4
(1)
3
(2)
2
(6)
1
(73)
  • Product Quality
    2.0 (71)
  • Return Claim MadeYes (26) · No (46)
  • Customer Service
    1.9 (60)
  • Warranty Claim MadeYes (36) · No (37)
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Dan

DanAU

  • 6 reviews

Samsung you've been most helpful for the warranty process.

published

We have a faulty microwave oven that's 6 months out of warranty and Samsung took care of it without hesitation. Thank you very much, really appreciated.
I've had my fair share dealing with Samsung from computer disk drives, mobile phones to home appliances, they always looked after us. Based on past experience I will continue buying their products.



1 comment
Samsung
KathSamsung
Jai

JaiGreater Melbourne (Metropolitan), VIC

Galaxy buds

published

Samsung had a promotion free galaxy buds with note 10+
I bought it but they rejected my claim for free galaxy buds because I bought it 2 days before the promotion date

1 comment
Samsung
KathSamsung
Jacrisp

JacrispIllawarra, NSW

  • 20 reviews

Samsung Kiosk Miranda

published

Staff at the Samsung kiosk at Miranda were very friendly and approachable. Helped me out with my service and repair needs and keeping up to date through the whole process.
I feel much more at ease with the Samsung kiosk than I have at the private repair shops.
Pleasure doing business.

1 comment
Samsung
KathSamsung

We greatly appreciate your positive feedback, Jacrisp. I will pass this on to the relevant department!



Kath
Samsung AU

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Majic

MajicSydney, NSW

Horrible battery life and terrible customer service

published

I bought my S9+ around 11month ago. two months ago I realized that my phone gets off when it still has 20% battery charge. I took it to the SAMSUNG and I told them the issue. their technical staff (James) checked it and said "my test shows no problem"!!! . I then wait there until my battery percentage reaches to its 20% and showed him that the battery has a problem. he then said that he will send it for repair and I need to leave my phone for 2days there to be repaired. three days after I got my phone and they did not change the battery and the phone still gets off when its battery reaches 20%.
Samsung is terrible. its customer service is terrible. Do not recommend it at all.

1 comment
Samsung
KathSamsung
Faeeza J.

Faeeza J.Greater Melbourne (Metropolitan), VIC

Samsung S10 screen fragile and head office service terrible

published

Hey guys, if any of you purchase Samsung S10 cell make sure you get your own screen protectors. DO NOT TRUST the screen protector that it comes with. Never in my life have I cracked the screen and in 4 months with the Samsung S10 phone that comes with a screen protector, my screen cracked. And Samsung will not fix it for you without a charge. So disappointed with Samsung S10 quality.

1 comment
Samsung
KathSamsung
kathy

kathySydney Surrounds, NSW

Customer service disgusting

published

Your customer service is non existent, atrocious!!!!! Spent 2.5k on a washing machine that no one knows anything about. No one can tell me why my towels are coming out like sandpaper. Maybe educate your staff on your products before allowing them to take calls on products they know nothing about. Lets not mention that i was told numerous time that i would be called back only to be waiting three days later and still no call. Samsung are not interested in follow up customer service only on taking your money and then its no longer their problem. Sick of being told to refer back to my manual that we have read numerous times with no answers. Will never buy another samsung product again ever !!!!!

1 comment
Samsung
KathSamsung
anne

anne

  • 3 reviews

Dont buy

published

Bought a new 75 inch TV in February Internet keeps dropping out however another brand TV works fine in the same house
Numerous calls to the call center to speak to EXTREMELY RUDE workers
Tech sent around Reboot done and repairer left
TV still didn't work and there was no way to contact tech.
Samsung do not care once they have your money
Find another brand Its not worth the stress

2 comments
Samsung
MickSamsung
anne
anne

tried this

Sam M.

Sam M.South East Queensland, QLD

  • 2 reviews

Nil Customer Satisfaction

published

Not interested in customer, prefer to talk and joke amongst themselves
Told me to come back in 40 minutes as they have appointment
Have stood here for 15 minutes and still they talk with themselves

1 comment
Samsung
MickSamsung
Andokerst

AndokerstGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Amazing product

published

We purchased a few Samsung smart TVs. Great technology and seamless viewing through different apps. Had to phone for assistance and their customer service was second to none. Would not hesitate to purchase Samsung products again!

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Prakash Parmar

Prakash ParmarGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Samsung you did it again !!!!!

published

Can you guys believe that for a tab I bought in $299, they asking me repairs cost of $260 to fix inner display????? And being very generous they offered a huge discount and finally said we can get it done in $194 for you??? Is it worth spending or buy new ones ??? And even most funny thing that there wasn’t any physical damage on tab from me.

2 comments
Samsung
AdaSamsung
Samsung
AdaSamsung
Joelene M.

Joelene M.Sydney, NSW

Product quality

published

As a loyal Samsung customer, I have been extremely disappointed with my most recent fridge upgrade. part issues. very poorly designed fridge. Is fridge is also impossible to clean properly due to the design . digital inverter technology fridge is actually rubbish. Wish I had stuck to my original NEC. Do not bother with this fridge

4 comments
Samsung
AdaSamsung
Joelene M.
Joelene M.

Reference number 4283953654

Samsung
MickSamsung
Mork

MorkMetropolitan Adelaide, SA

  • 7 reviews
  • 2 likes

exceptional service

published

Thanks Samsung we bought a top loader washing machine 5 years ago and we received a recall notice even though we didn't experience any problems with it on the contrary it worked beautifully.

We called Samsung regarding the recall and they gave us options, replace the old unit for a brand new washer or we could have refund. We opted for a new replacement at no cost to us delivered and we live 1hr30mins from Adelaide.

Samsung has done what we expect but hardly ever receive After Sales Service
thanks to Samsung team who helped us.

Ian

IanAU

  • 4 reviews

Time for a change

published
2 comments
Samsung
AdaSamsung

Hi Ian, we're sorry to hear that your Note9 did not meet your expectations. Your feedback however, has not gone unnoticed and will be passed on internally. We greatly appreciate the perspective of your experience with this.

Jo
Samsung AU

Ian
Ian

Your cut and paste reply has also not gone unnoticed.

Iain B

Iain B

  • 2 reviews

Samsung Fridge Model No. SRF677CDBLS with Awful Customer Care

published
4 comments
Iain B
Iain B
Samsung
AdaSamsung
Iain B
Iain B
Nick H.

Nick H.Sydney, NSW

Disgusting service and terrible product very un user friendly

published

Product are pretty bad I’d go an I phone over Samsung any day where as before I’d go Samsung

They have become so complicated it’s frustrating and try to get a refund on something that you cannot use for legitimate reason wow god forbid you go in and ask for a return and refund

Good luck if you buy this product be ready for disappointment and be out of pocket for 2k$+ not to mention the attitude of trying to explain yourself to them it’s like a Spanish Inquisition

Never buying another Samsung product purely for that fact

1 comment
Samsung
AdaSamsung
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Samsung is too mean to its customers and staff

published
2 comments
Samsung
AdaSamsung

Hi SST, we appreciate the feedback that you provided. We understand that you have brought in your S9 to our Samsung Experience Store recently. If you have any questions in relation to this, please don't hesitate to reach out to us.

Jo
Samsung AU

SST
SST
RR-QLD

RR-QLDSouth East Queensland, QLD

  • 2 reviews

Not buy this brand product anymore

published
Hari S.

Hari S.

  • 2 reviews

Absolutely horrendous service to say the least

published
1 comment
Samsung
AdaSamsung

We are very sorry to hear about your experience with us, Hari. We've sent you a PM requesting for more information. When it's most convenient for you can you please send that through?

Jo
Samsung AU

Ex Customer

Ex Customer

  • 3 reviews

DO NOT SUPPORT SAMSUNG, I REPEAT DO NOT SUPPORT SAMSUNG!

published
1 comment
Samsung
MickSamsung
Umer

UmerAU

  • 8 reviews

Worst Warranty and Customer Service

published
1 comment
Samsung
Lisa K.Samsung

Hi Umer, we are so sorry to hear that you did not have a pleasant experience with Samsung, so far. We have sent you a PM regarding this. At your earliest convenience, please get back to us.

Lisa
Samsung AU

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Questions & Answers

JDS

JDSasked

Physical store

Are people having issues with the One Connect cable that connects the Samsung TV and the One Connect box ?? Being proprietary it means that if there is a problem with the cable then the TV cannot work. Samsung have been unresponsive to numerous requests for information regards a replacement cable arriving - now waited 10 business days (and no contact from Samsung)

2 answers
Samsung
Samsung AUSamsung

Hi JDS, we're sorry to hear that you have been experiencing difficulties with connecting your One Connect box to your TV. We'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference number to our Facebook via the link below?

Please ensure to copy and paste your enquiry in a private message to us.

> m.me/SamsungAustralia

Jo

JDS
JDS

3 months ago I raised this issue.
Customer service ??
Response time ??
Don't worry thanks

789

789asked

Physical store

Why does Samsung Australia dishonour Australian warranties in contrast to much smaller competitors who have excellent warranty, return, refund practices, Samsung seems to be a nightmare to claim any warranty issues with? (going by reviews here/elsewhere, personal experience).

No answers

Get an answer from our members and Samsung representatives

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