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DanAU
- 6 reviews
Samsung you've been most helpful for the warranty process.
We have a faulty microwave oven that's 6 months out of warranty and Samsung took care of it without hesitation. Thank you very much, really appreciated.
I've had my fair share dealing with Samsung from computer disk drives, mobile phones to home appliances, they always looked after us. Based on past experience I will continue buying their products.
1 comment
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JaiGreater Melbourne (Metropolitan), VIC
Galaxy buds
Samsung had a promotion free galaxy buds with note 10+
I bought it but they rejected my claim for free galaxy buds because I bought it 2 days before the promotion date
1 comment
KathSamsung
Hi Jai, I would like to look further into this for you. If you would like me to do so, would you be able to send us a PM via the link below as it is our best point of contact?
m.me/SamsungAustralia... Read more
Kath Samsung AUSimilar opinion? Write a review on ieatwords.com.au!
JacrispIllawarra, NSW
- 20 reviews
Samsung Kiosk Miranda
Staff at the Samsung kiosk at Miranda were very friendly and approachable. Helped me out with my service and repair needs and keeping up to date through the whole process.
I feel much more at ease with the Samsung kiosk than I have at the private repair shops.
Pleasure doing business.
1 comment
KathSamsung
We greatly appreciate your positive feedback, Jacrisp. I will pass this on to the relevant department!
Kath
Samsung AU
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MajicSydney, NSW
Horrible battery life and terrible customer service
I bought my S9+ around 11month ago. two months ago I realized that my phone gets off when it still has 20% battery charge. I took it to the SAMSUNG and I told them the issue. their technical staff (James) checked it and said "my test shows no problem"!!! . I then wait there until my battery percentage reaches to its 20% and showed him that the battery has a problem. he then said that he will send it for repair and I need to leave my phone for 2days there to be repaired. three days after I got my phone and they did not change the battery and the phone still gets off when its battery reaches 20%.
Samsung is terrible. its customer service is terrible. Do not recommend it at all.
1 comment
KathSamsung
Hi Majic, we're sorry to hear that you have been experiencing difficulties with your Samsung S9+. Would you be able to send us a message to the link below so we can further look into this?
m.me/SamsungAustralia... Read more
Please ensure to copy and paste your product review in a private message to us. Kath Samsung AUSimilar opinion? Write a review on ieatwords.com.au!
Faeeza J.Greater Melbourne (Metropolitan), VIC
Samsung S10 screen fragile and head office service terrible
Hey guys, if any of you purchase Samsung S10 cell make sure you get your own screen protectors. DO NOT TRUST the screen protector that it comes with. Never in my life have I cracked the screen and in 4 months with the Samsung S10 phone that comes with a screen protector, my screen cracked. And Samsung will not fix it for you without a charge. So disappointed with Samsung S10 quality.
1 comment
KathSamsung
Hi Faeeza. We cant guarantee that the device would be undamaged when exposed to impact or being dropped. I can also see that you have been in contact with our Voice of Customer team and sorry to hear ... Read more
that it was not the outcome you sought. If you do have any other concerns do reach out to us by sending a message to the link below: m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
kathySydney Surrounds, NSW
Customer service disgusting
Your customer service is non existent, atrocious!!!!! Spent 2.5k on a washing machine that no one knows anything about. No one can tell me why my towels are coming out like sandpaper. Maybe educate your staff on your products before allowing them to take calls on products they know nothing about. Lets not mention that i was told numerous time that i would be called back only to be waiting three days later and still no call. Samsung are not interested in follow up customer service only on taking your money and then its no longer their problem. Sick of being told to refer back to my manual that we have read numerous times with no answers. Will never buy another samsung product again ever !!!!!
1 comment
KathSamsung
Hi Kathy, we're sorry to hear that you have been experiencing difficulties with your washing machine. Would you be able to send us a message with your contact number and reference number to the link b... Read more
elow so we can further look into this? m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
anne
- 3 reviews
Dont buy
Bought a new 75 inch TV in February Internet keeps dropping out however another brand TV works fine in the same house
Numerous calls to the call center to speak to EXTREMELY RUDE workers
Tech sent around Reboot done and repairer left
TV still didn't work and there was no way to contact tech.
Samsung do not care once they have your money
Find another brand Its not worth the stress
2 comments
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this – Our best point of contact is to send us a PM o... Read more
n Facebook with a copy of this review and some more information. > m.me/SamsungAustraliatried this
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Sam M.South East Queensland, QLD
- 2 reviews
Nil Customer Satisfaction
Not interested in customer, prefer to talk and joke amongst themselves
Told me to come back in 40 minutes as they have appointment
Have stood here for 15 minutes and still they talk with themselves
1 comment
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this – Our best point of contact is to send us a PM o... Read more
n Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
AndokerstGreater Melbourne (Metropolitan), VIC
- 6 reviews
Amazing product
We purchased a few Samsung smart TVs. Great technology and seamless viewing through different apps. Had to phone for assistance and their customer service was second to none. Would not hesitate to purchase Samsung products again!
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Prakash ParmarGreater Melbourne (Metropolitan), VIC
- 2 reviews
Samsung you did it again !!!!!
Can you guys believe that for a tab I bought in $299, they asking me repairs cost of $260 to fix inner display????? And being very generous they offered a huge discount and finally said we can get it done in $194 for you??? Is it worth spending or buy new ones ??? And even most funny thing that there wasn’t any physical damage on tab from me.
2 comments
AdaSamsung
Hi Prakash, we're sorry to hear of your experience with us so far. We'd like to look into this for you. Would you be able to provide me with your contact details and reference number to the link above... Read more
? Please ensure to copy and paste your product review in a private message to us.AdaSamsung
Hi Prakash, we discourage for you to provide your personal details on public posts and recommend for you to remove the recent comment. If you would like us to look into this, please send us a message to the link below.
m.me/SamsungAustralia... Read more
Jo Samsung AUSimilar opinion? Write a review on ieatwords.com.au!
Joelene M.Sydney, NSW
Product quality
As a loyal Samsung customer, I have been extremely disappointed with my most recent fridge upgrade. part issues. very poorly designed fridge. Is fridge is also impossible to clean properly due to the design . digital inverter technology fridge is actually rubbish. Wish I had stuck to my original NEC. Do not bother with this fridge
4 comments
AdaSamsung
Hi Joelene, we're sorry to hear of the troubles you are facing with your refrigerator. Would you be able to provide me with your contact details and reference number to the link below so we can furthe... Read more
r look into this? Please ensure to copy and paste your product review in a private message to us.Reference number 4283953654
MickSamsung
Hey Jolene, we'd advise against providing your personal information on public posts. We’d be more than happy to investigate further into this – Our best point of contact is to send us a PM on Facebook... Read more
with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
MorkMetropolitan Adelaide, SA
- 7 reviews
- 2 likes
exceptional service
Thanks Samsung we bought a top loader washing machine 5 years ago and we received a recall notice even though we didn't experience any problems with it on the contrary it worked beautifully.
We called Samsung regarding the recall and they gave us options, replace the old unit for a brand new washer or we could have refund. We opted for a new replacement at no cost to us delivered and we live 1hr30mins from Adelaide.
Samsung has done what we expect but hardly ever receive After Sales Service
thanks to Samsung team who helped us.
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IanAU
- 4 reviews
Time for a change
Been a loyal Samsung phone user since the Note 3 but I'm done. The Note 7 battery debacle wasn't great but the fact they then fobbed me off with a phone I didn't want (S7 Edge) AND reset the contract to two years without the carrier (Telstra) making THAT clear tested my patience.
But I still got the Note 9 and it was... well... terrible. Bloated with uninstallable pre-loaded software was bad. The random Bluetooth issues was worse. The way it seemed to just annihilate earbuds (4 of the Samsung brand white ones failed... after market $20 ones st...Read more
ill going strong) made me regret the purchase. But the crowning failure was that they added a dedicated, unreassignable button to... Bixby. Possibly the worst digital assistant program going and they gave it a button all of it's own. And now, when I'm ready to be done with this atrocious phone, they release the Note 10... and it has no headphone jack. After all your posturing when Apple did that, you copy them. I'm done.2 comments
AdaSamsung
Hi Ian, we're sorry to hear that your Note9 did not meet your expectations. Your feedback however, has not gone unnoticed and will be passed on internally. We greatly appreciate the perspective of your experience with this.
Jo
Samsung AU
Your cut and paste reply has also not gone unnoticed.
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Iain B
- 2 reviews
Samsung Fridge Model No. SRF677CDBLS with Awful Customer Care
Purchased Samsung French door fridge approx $3k some 12 months ago from Good Guys. Ice machine has never worked and fridge constantly cracks loudly. Samsung admitted they were aware of this fault with this particular machine some months before we purchased it but did they advise consumers etc....NO !! Upon contacting the supplier, i.e. Good Guys, they asked us to contact Samsung...we did and after three repair attempts the last of which was late June they now classify the fridge has a major defect...but we still await our replacement new fridg...Read more
e or refund. Samsung won't replace as we have to provide floor protection at our cost to protect our wooden floors and Good Guys have refused any action unless Samsung first pay Good Guys for the replacement fridge !! In the absence of floor protection for their metal wheeled delivery trolleys, Samsung will not accept liability for damage to our floors if this were to occur which will given they are lacquered timber all as explained to them. Both Samsung and Good Guys clearly refusing to comply with Consumer Laws and when we request they state their position and reasons in writing via an email...they state they shall but no no email is received....we wonder why !? They can't provide reasons as to why the customer has to pay for floor protection to their house when the fault lies squarely with the product and thus with Good Guys and Samsung. You get passed to people who continually state their line manager is unavailable and clearly have no knowledge of Consumer Laws. Next step is Trading Standards and/or a court action via QCAT in Brisbane. Lots of calls and emails aren't replied to by Samsung and on the occasion where they are its different person each time which obviously means you have to explain over and over again. Time wasted and most certainly a product not worth the money with the worst customer service experience ever not to mention the fact that both Samsung and Goods Guys are thus far refusing to comply wight their obligations under Consumer Law. Awful.......4 comments
Here's the latest...both Good Guys and Samsung unable to resolve....Samsung continue to refuse the provision of floor protection for removing the faulty fridge and replacing with a new fridge even tho... Read more
ugh when the original fridge was delivered and installed the floor protection was provided. They continue to respond to questions around responsibility for floor protection or damage to our floors. You do not want to deal with Samsung customer service....they are a law unto themselves. Trading Standards is now my next course course of action. See emails to and from Samsung as follows,AdaSamsung
Hi Iain, we're really sorry to hear of the experience you’ve had so far with us. If you would like us to look into your case, can you send us your contact details and reference number to the link belo... Read more
w? Please ensure to copy and paste your product review in a private message to us.Hi Joanne from Samsung.....can I suggest you contact your own Case Manager (details on my post above). I've lost count of the number of times I've made contact with Samsung to re-explain matters. It's... Read more
your people who are refusing to remedy matters and provide floor protection stating that the courier you use is unable to protect our floors for the removal of the faulty appliance and replacement with a new one. Explain to all here why Samsung think I am responsible for protection of the floor at my cost and why Samsung deem it ok to damage a floor without liability when this is all due to a major fault with your appliance? I've asked Samsung for a response as shown above....so please be transparent and honest by responding via this platform so that all can see for themselves how your company deals with members of the public who buy faulty goods from Samsung.Similar opinion? Write a review on ieatwords.com.au!
Nick H.Sydney, NSW
Disgusting service and terrible product very un user friendly
Product are pretty bad I’d go an I phone over Samsung any day where as before I’d go Samsung
They have become so complicated it’s frustrating and try to get a refund on something that you cannot use for legitimate reason wow god forbid you go in and ask for a return and refund
Good luck if you buy this product be ready for disappointment and be out of pocket for 2k$+ not to mention the attitude of trying to explain yourself to them it’s like a Spanish Inquisition
Never buying another Samsung product purely for that fact
1 comment
AdaSamsung
Hi Nick, we're sorry to hear that you have been experiencing difficulties with your S10+. We would like to look into this for you. Would you be able to provide us with your contact details and any ref... Read more
erence numbers to the link below? Please ensure to copy and paste your product review in a private message to us.Similar opinion? Write a review on ieatwords.com.au!
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Samsung is too mean to its customers and staff
This is my second Samsung phone (a s9, only 8 months old), it got hot really quick and draining battery in no time. I took it for repair. The service centre was in Robina, it's not a proper shop, just a Kiosk in the middle of the walkway (later I found another one in Garden City). As an international brand and has got so many products to sell. Samsung couldn't be bother to set up a proper shop to serve its customers. The open Kiosk in Robina is situated in the intersection of two walkways. It's next to an outdoor elevator with strong breezing c...Read more
old wind blowing up all the time (the elevator has got a cover so it's just like a tunnel). It's not good for both customers and Samsung staff alike (in fact, it has clearly breached workplace health and safety act), so unprofessional and disappointing! Must say the staff were wonderful. Would I buy another Samsung product? Probably not!2 comments
AdaSamsung
Hi SST, we appreciate the feedback that you provided. We understand that you have brought in your S9 to our Samsung Experience Store recently. If you have any questions in relation to this, please don't hesitate to reach out to us.
Jo
Samsung AU
Hi Jo
I have expressed my disappointment about Samsung as per post. I think Samsung should take note that Samsung is not a cheap product and its customers expect a decent shop front to go to and the ... Read more
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RR-QLDSouth East Queensland, QLD
- 2 reviews
Not buy this brand product anymore
I bought a washing machine, $1500. A function not working within a year time. Samsung was sending techs 4 times to repair it, but issue still there. Let me tell you their procedure of deal with customers’ complaint about quality issue. Firstly, send a tech to assess the issue of your product. Secondly, send a tech to do repair. Thirdly, tech reports to Samsung job completed (it doesn’t matter problem fixed or not). Fourthly, Samsung closes your case. If you ring them complaint the problem not fixed. Then you have to go through those fours steps...Read more
again. You are right and there is no end. The endless repair will definitely make you don’t want to argue with them and give up. If you think they can replace, you wish!! As a customer, we pay full amount to buy a product and expecting good quality and good service. What Samsung is doing now is ruining our trust. Think carefully before you buy.Similar opinion? Write a review on ieatwords.com.au!
Hari S.
- 2 reviews
Absolutely horrendous service to say the least
I had been a loyal customer of Samsung, until I went to their service centre after 8 years of using their first product. As a big brand Samsung is, I was expecting an awesome experience with its service too, but alas, to my dismay, I was in to an utter shock of my life and I started questioning myself, was it worth it all this while, being loyal to a brand called "Samsung". So here goes my story, once I saw lil smoke coming out of my samsung tablet charging port and it scared the hell out of me. I immediately turned off the charging and put t...Read more
he tablet aside. I called up support after few days and they said nearest available date was next week. I booked the date at the doncaster shopping centre, melbourne, what I saw was another shocker, it was not a service center, it was a small kiosk just for the sake of receiving and delivering the products. The man at the counter said it would take 2 weeks for the outcome as it needs to be send to Sydney. Wow, such a big enterprise can't even afford two service centers in whole of Australia. Another shocker came in, when they said you'll have to pay the inspection fee, if the issue is not covered under warranty.How ridiculous this is, product despite under warranty, they are asking for INSPECTION FEE. Now comes the climax of the story, after 2 weeks of intense scrutinisation, they come back to me stating that your charging port is water damaged and I need to shell out $110 for the charging port. I was like, what, how on earth can only the charging port is water damaged and other parts intact, if at all it is water damage. Absolutely horrendous to say the least, I refuted all their charges. Worst part is that table cost be $190 dollars and for that tiny charging port, they are aksing for $110. In short, Samsung is a global brand, which offers worst service one can imagine and it's an absolute nightmare. This is final good bye to Samsung, never again I'm gonna buy anything from Samsung.1 comment
AdaSamsung
We are very sorry to hear about your experience with us, Hari. We've sent you a PM requesting for more information. When it's most convenient for you can you please send that through?
Jo
Samsung AU
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Ex Customer
- 3 reviews
DO NOT SUPPORT SAMSUNG, I REPEAT DO NOT SUPPORT SAMSUNG!
DO NOT BUY OR SUPPORT SAMSUNG, I REPEAT DO NOT BUY OR SUPPORT SAMSUNG! I witnessed first hand Samsung lying to an elderly man about psychical damage when there was no damage and nothing wrong with the phone! They don't want to do warranty claims for repairs and replacement so they can save money! I have called multiple times to sort out my replacement dodgy phone and was promised on 3 occasions a Manager/Supervisor will call me back within 24-48hours, it's been 2 weeks and not one phone call has come through! Do not support or buy from this com...Read more
pany. I will go into most electronic stores and tell everyone to stay away from this company! They take your money and then there's no such thing as after sales service! I had the most disgusting, most awful customer service experience of my life! Samsung have wasted so much time, effort and energy of mine. You guys have lied about everything and are not willing to help. I have contacted your phone support and gone in store many times and you guys are fraudsters! I need your highest support person to contact me wether it's Australia wide or a State Manager in Victoria, or Head Office in Melbourne or Sydney, otherwise I am taking this to ACCC, Fair Trading, VCAT, A Current Affair, Product Reviews, telling all family and friends about my experiences and will take on all other alternative avenues such as high courts and social media exposure. I'm fed up with being treated with no respect! I will give all names, case numbers, details of phones etc once someone contacts me. This is urgent and should be handled with priority as I'm going overseas and need a working phone.1 comment
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this – Our best point of contact is to send us a PM o... Read more
n Facebook with a copy of this review and some more information on the interaction you witnessed at one of our Studios. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
UmerAU
- 8 reviews
- Physical store
- Verified customer
Worst Warranty and Customer Service
It was my first time dealing with Samsung support/ Warranty Claim in Australia, it had been worst experience ever dealt with any company. Even dealing with a small store for warranty is better than dealing with these unprofessional people.
First when I took appointment, the lady refused to take my product for warranty as I didn't have my invoice on that day. They could Check it from system as product was purchased/released 5 months ago.
Secondly I sent my Watch 5 times for the same fault, and every time what they do is do factory reset and ret...Read more
1 comment
Lisa K.Samsung
Hi Umer, we are so sorry to hear that you did not have a pleasant experience with Samsung, so far. We have sent you a PM regarding this. At your earliest convenience, please get back to us.
Lisa
Samsung AU
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Questions & Answers
JDSasked
Are people having issues with the One Connect cable that connects the Samsung TV and the One Connect box ?? Being proprietary it means that if there is a problem with the cable then the TV cannot work. Samsung have been unresponsive to numerous requests for information regards a replacement cable arriving - now waited 10 business days (and no contact from Samsung)
2 answers
Samsung AUSamsung
Hi JDS, we're sorry to hear that you have been experiencing difficulties with connecting your One Connect box to your TV. We'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference number to our Facebook via the link below?
Please ensure to copy and paste your enquiry in a private message to us.
Jo
3 months ago I raised this issue.
Customer service ??
Response time ??
Don't worry thanks
789asked
Why does Samsung Australia dishonour Australian warranties in contrast to much smaller competitors who have excellent warranty, return, refund practices, Samsung seems to be a nightmare to claim any warranty issues with? (going by reviews here/elsewhere, personal experience).
No answers
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KathSamsung
That is fantastic to hear, Dan. Your feedback is greatly appreciated and I will pass this on the team internally. Should you have any further enquiries, please feel free to send us a PM via the link b... Read more
elow, as it is our best point of contact: m.me/SamsungAustralia