I bought a Samsung Add Wash 11kgs front loader washing machine from Good Guys in WA, December 2017. The machine is ONLY 1.5yrs old. Two days ago, during a 59min wash cycle, at the last 4 min final spin, I hear a massive noise. Sounds like helicopter rotors taking off. Cycle completes, open the door to find the a massive crack on the inside of the door. Lodge a claim. Send in 1 photo as requested, get a call back saying it’s deemed as “customer fault”. They won’t repair it. They won’t honour the warranty. “Something” has gotten stuck in the rubb...Read more

I'm facing issues with my Samsung A5. It is restarting itself anytime and not charging. I have been to Samsung service centre twice and my handset is still doing the same. First visit they changed the motherboard and told me that It's all fixed. But problem starts again after 2 weeks. I went to service centre again and they sent it off for repair. According to them they did all checks and they couldn't not find any issues with the phone. Phone started doing the same Just after 3 hours of collecting. Now they want me to go back to service centre...Read more

Latest Samsung 4K TV faulty screen after 9 months. Total disregard for customers - multiple phone calls on a warranty that is not honoured. It’s the TOTAL DISREGARD for customer that is something to be ashamed of. I can handle the incompetence in service process as experienced - it’s the selling of a product purchased in good faith that is faulty and not honoured that consumers are to be aware - DO NOT PURCHASE SAMSUNG - they do not warrant their products. The following is the three ring circus runaround - promises and commitments not fulfille...Read more

Bought Samsung QLED 7 Series in Feb 2022 and I got myself a Pandora box!

-The BRAND NEW TV starts flickering after 40-50 mins and blackout every 10 secs after that.
-Lodged complaint with Samsung Customer care - Technician was sent 3 times ;
-The first time, the Technicians can't figure out the issue and sent a job report saying this was because of external device am connecting to 'One connect' -I removed the External device and still had the same issue
-Called Customer service again and second Time, Technician's figured!! out that 'One conne...Read more

I bought Samsung s10+ in march this year while it released, after a month i got problem in my phone and i talked to customer service via phone and they tried to resolve it over the phone, but couldn’t resolved then he suggested me to go service centre and i went there for further checkups and they tried to reset the phone and but still problem was arise, then he asked me to give them a phone for further checks and after a week i went there and problem still not resolved but the management pushes me to keep the phone without resolving a problem ...Read more

Bought Samsung washing machine $1150 8 months ago. During a load the laundry was flooded and when l opened door the metal ring that holds the rubber seal on was in the washing machine with the clothes and rubber seal damaged. Door would no longer register as closed as metal ring was no longer on. Rang Samsung service centre and was told that seals are not covered. I explained that the metal ring came off during wash and damaged seal, they said seal not covered. They then came out for repair and I was charged $270. I contacted Samsung and they s...Read more

I went to Parramatta service center as my samsung J7Pro phone screen was damaged and need urgent repair as it was total useless. The staff looked at it and asked if I have booked an appointment. When I said no, the staff asked me to book an appointment and come back on your appointment time and day. I asked why you cant take my phone and send for repair, the staff answered said they all are busy and can't accept any phone for service without appointment. I went on Monday and the next available appointment was on Thursday. You can imagine the fr...Read more

S8 started overheating while charging the charging port melted with a horrible burning plastic smell.
I took the phone to the carousel service centre in Perth and was told that repairs would take approx 48 hours. I explained I get called for work through that phone and I was told I will have it by Monday.
I received no call and 3 days later returned to the carousel to inquire only to be told they haven’t heard anything either and the guy called whoever and the person said they will contact me that day. The following day someone called and said...Read more

I bought a brand new nu8000 82inch tv, does not even turn on, just get a flash of black lines and then nothing, called Samsung and they said it is physical damage and won’t replace, we have not even used the tv for more than a minute and they are blaming us, there is not a scratch on the tv anywhere, we were really careful unpacking the tv. But because they say it is physical damage they won’t replace, well we didn’t cause the damage and more importantly what damage, there is no visabal damage anywhere on the TV, how do Samsung know that someth...Read more

I bought a galaxy s10 plus form official samsung store after a research. It was convenient because i can add Samsung care + which suppose to give me a replacement in case my phone breaks. Last phone was s7 and brake the screen within two month after buy it and learn from the experience.
In the store they told me that they cant process Samsung care+ form there, i should do it online and i have 30 days to do it. OK sounds good to me and take the pre sale.
Then they told me that they were going to tell em when to pick my phone... never received ...Read more

I bought a Samsung Qled TV (QA55Q7FAMWXXY 55"(140cm) QLED UHD Smart TV) from The Good Guys in May 2018. We have been reasonably happy with it but for the price it still has a couple of issues - we constantly have to reinstall a couple of the apps and the TV guide doesn't update nearly as quickly as our old 8 year old Samsung TV. The real issue began when we purchased a Samsung sound bar (HW-K950/XY) in August 2018 to match our Samsung TV so we could enjoy the best experience possible. Wrong. The retail price of these 2 pieces of equipment is...Read more

I have bought samsung washing machine in 2015. I have Paid For extra Care. The door rubber seal was broken. When I called them they said I have to Email Proof of purchase. (Fair enough). I emailed Invoice and Photographs. After 15 mins, I have called them Back to make sure they have received it, the customer service girl started asking me funny questions. HOw did you pay for your machine ? when did you buy it? (someone was laughing behind). Disgusting customer service.
Again, they call me next day and said, Its not there manufacturing fault, ...Read more