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Reviews

1.7

95 reviews
5
(13)
4
(1)
3
(2)
2
(6)
1
(73)
  • Product Quality
    2.0 (71)
  • Return Claim MadeYes (26) · No (46)
  • Customer Service
    1.9 (60)
  • Warranty Claim MadeYes (36) · No (37)
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Maria

MariaGreater Melbourne (Inner), VIC

**Do not buy ** no customer service. They do not care about there customers at all!!!! -5 star rating

published
1 comment
Samsung
Samsung AUSamsung
Ross

RossNorth Western Region, NSW

  • 3 reviews

Overpriced and garbage quality

published

Bought a Samsung S3 tablet last April. $850, has been slow since day 1. Developed a crack across the screen. Stopped working altogether in February. 9 months. Sent to Sydney to Samsung, phone calls, lame excuses, no remedy. Tried to con $600 out of me to repair case before will look at why this thing won't start. I asked for a replacement, refused. Sending it back to me. Samsung have slipped in quality, and consumer warranty is worthless. Scabs, never again Samsung. Will be pursuing consumer law remedy.



1 comment
Samsung
Samsung AUSamsung

We are very sorry to hear about your experience with us. We've sent you a PM requesting for more information. When its most convenient for you can you please send that through?

Jo
Samsung AU

Nicole P

Nicole P

  • 4 reviews

Samsung 16kg front loader - wonderful!

published

I’m really happy with our 16kg front loader Samsung washing machine. I can wash our entire household of 5 people’s sheets in one load. My only criticism is the annoying tune that plays when a cycle ends. This can be turned off though.



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Worst Customer service experience ever and worst product I ever bought.!

published
1 comment
Samsung
Samsung AUSamsung
BananaBender

BananaBenderSouth East Queensland, QLD

  • 15 reviews
  • 3 likes

No complaints, fully satisfied

published

Read before you buy !!!! Samsung Note 8 screen burn in (Samsung call it "User fault after 4 times s

published
1 comment
Samsung
Samsung AUSamsung

Hi there, we're really sorry to hear you've had this experience with us. The next time you face any issues, please reach out to us on our Facebook page >m.me/SamsungAustralia

Anna
Samsung Australia

memphis2010

memphis2010

  • 7 reviews
  • 12 likes

3rd Samsung device, 3rd failure! NO MORE!!

published
jix michels

jix michelsKurnell

  • 3 reviews
  • 3 likes

I would not recomend this compay for any product

published
2 comments
Samsung
Samsung AUSamsung

Hi Jix, we are very sorry to hear about your experience with us. We've sent you a PM requesting for more information, when its most convenient for you can you please send that through?

Anna
Samsung Australia

jix michels
jix michels

Hi
Please call me 0418238128

gg1

gg1

  • 12 reviews

Post Sales Customer Service (non-existant)

published

According to Australian consumer law a company must under the assumption that everything is above board and its their product (in layman's terms) assist a customer. Samsung get a big zero acting more like a unprofessional company when I approached them to assist with their product which was out of warranty. Samsung you are a joke and your post sales service is disgusting to be polite. Would give 1/2 a star if possible,1 is way flattering!

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jack

jack

  • 2 reviews

Samsung fails to honour warranty, excuse after excuse

published

Samsung Galaxy Tab A 6 - Repaired under warranty.

published

Handed my tablet in at Joondalup WA store on Sun. 20th. Jan. Bright, friendly service. Thanks Mark.On inspection, it was required be sent in for repairs.
Received, that is, delivered to my nominated address on Tues. 22nd. Jan. by Toll.
Everything perfect now. That's what I call service.
JGF

Dmitri

DmitriAdelaide

  • 3 reviews

Major pain in the head!

published

Extremely unhappy about the warranty and service for note phones!!!

published

No service whatsoever

published

After four phone calls and three emails I have not had the courtesy of a return call. They keep you on hold punching all the numbers only to tell you they are busy and call back. Do not buy samsung crap!

1 comment
Samsung
Samsung AUSamsung

Hi Wally, we are very sorry to hear about your experience with us. We've sent you a PM requesting for more information, when its most convenient for you can you please send that through?

Anna
Samsung Australia

Grant s

Grant sMetropolitan Adelaide, SA

  • 2 reviews

Never again

published

After getting a house built only 3 1/2 years ago and unfortunately getting a Samsung air conditioner installed it failed and it has just cost me over $800 to fix a problem that was a common fault in these units... Never again will I touch any Samsung product.

1 comment
Samsung
Samsung AUSamsung

Hi Grant, we are very sorry to hear about your experience with us. We've sent you a PM requesting for more information, when its most convenient for you can you please send that through?

Jazz
Samsung Australia

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Questions & Answers

JDS

JDSasked

Physical store

Are people having issues with the One Connect cable that connects the Samsung TV and the One Connect box ?? Being proprietary it means that if there is a problem with the cable then the TV cannot work. Samsung have been unresponsive to numerous requests for information regards a replacement cable arriving - now waited 10 business days (and no contact from Samsung)

2 answers
Samsung
Samsung AUSamsung

Hi JDS, we're sorry to hear that you have been experiencing difficulties with connecting your One Connect box to your TV. We'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference number to our Facebook via the link below?

Please ensure to copy and paste your enquiry in a private message to us.

> m.me/SamsungAustralia

Jo

JDS
JDS

3 months ago I raised this issue.
Customer service ??
Response time ??
Don't worry thanks

789

789asked

Physical store

Why does Samsung Australia dishonour Australian warranties in contrast to much smaller competitors who have excellent warranty, return, refund practices, Samsung seems to be a nightmare to claim any warranty issues with? (going by reviews here/elsewhere, personal experience).

No answers

Get an answer from our members and Samsung representatives

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