Samsung Powerbot 9000 Series

After using this unit for roughly a year, and being completely happy, the battery started not charging. I tried to use the forums to fix as per Samsung instructions, then I took the unit into the authorized repairer. They said the battery would need replacing for around $300. I tried to get Samsung to help, but after hearing nothing for 2 weeks, they simply said the battery is only under warranty for 6 months. We paid $2k for this unit, and it is now worthless?! I do not recommend this unit at all!

This is my dream come true. And worth every dollar. We use it upstairs and downstairs on carpet and tile and the mats we have scattered around the home. It saves me hours of vacuuming time that I can spend with my daughters. Great on pet hair too. Excellent and throughout clean. Easy to set up and easy to use. Very easy to clean and empty. Transitions well from tile to carpet and moves around objects easily as it has a sensor. Powerful suction, I love that I can control it from my phone even if Im not home. Love it.

I do like the unit but had to have warranty work done, then just outside of warranty the barrier device stopped working, and now the battery needs replacing and will cost $250 to replace. For the price paid I don’t feel like it was money we spent. I am contemplating if perhaps buying a cheaper branded unit annually is a better financial decision that fixing this unit.

This is the second robot vac we have had & far better than the earlier model. It has exceptional suction & (unlike the other) hasn’t missed a beat. Highly recommend this unit

This thing has needed constant repairs and replacements and visits from technicians since the day be bought it. Still has connection issues, and the "smart" mapping feature needs a lot of work; I haven't even been able to use this feature at all since purchasing the unit over a year ago because it's rubbish. If this product stops working again once our warranty is finished, we will be chucking it in the trash. The biggest waste of time and money.

My power bot has been in repairers since April 2020.now in retailers waiting for response from samsung have communicated with Jo today it seems they don't have access to my complaint,haha .It seems like they don't want to deal with the problem. Not happy next step is current affairs

Definitely saves time and effort from hoovering, great to leave on when you need to do other chores / leave the house however doesn't perform the best clean (occaisonally missing areas of the house) and is definitely over priced. Would suggest to wait until tech improved / cost reduced.

I bought this Vacuum on 17/12/2017 it is now 26/04/2019 and it has been in for repair on 5 separate occasions, I have just been told that the battery needs replacing and it only has a 6 month warranty so I have to pay $240 for a new battery, I would not recommend this to anyone.

Have had it for just over two years and in that time has broken down four times and required new batteries, new chargers, etc. This is the most unreliable piece of consumer electronics we have ever purchased. The unit does actually work fairly well but I reckon we've spent more than 8 hours driving to and from service centres and trying to fix the thing.

It has a Powerful vac / Strong suction. Suited to / good on hard surfaces and large open areas
Relatively good at navigating / mapping our home
Average on Carpet (but better than some other brands, just dont leave any iPhone cords or loose string items on the floor as they get caught up in the wheel).

Performance and customer service is unacceptable!! Purchase a Roomba... they at least work as promised and half the the price!! I bought one on Craigslist for $250 that lasted me 12 years!!! And... I bought a second one for my friend to try!! She's loving her Roomba... and I'm hating my Samsung Powerbot!!!

I’m a new mum with lots of new things to do at home, I have no time for vacuum cleaning but this little gorgeous helps me every single day, it’s an expensive model in the Market but it’s a good value for money when you get the fantastic result, highly recommended

The good: terrific suction. As good as my conventional vaccum.
The bad: the software is horrible. If it gets stuck, there is no resume option. It can only go to auto clean mode and cannot continue on area clean mode. It also fails to find its way back to the charger if it gets stuck somewhere. The app is also horrible. Very frequently it shows the vacuum as being disconnected and just won't connect again.

This vaccine is a great to do area with no furniture as it gets stuck on everything and seems to not sense hitting walls mine has been repaired twice now in two years I dont think they are worth spending that much money on, I wouldnt buy this product again