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5 questions from our users
Mik Hasked
The vegetable bin handle has broken. Is this under warranty? Purchased October 2018
1 answer
AdaSamsung
Hi Mik, if you believe this may be a manufacturer's fault, you can reach out to us via the link below so we can gather further details on your unit.
messenger.com/t/samsungaustralia
Alternatively, if you are seeking to purchase a spare part, you are able to contact your nearest authorised service centre for further assistance with this.
You can find yours via the link below:
https://www.samsung.com/au/support/service-centre/
Ada
Samsung AU
Mattasked
I’ve had for about 3 years and the freezer rear panel and floor are building up with ice and becoming damaged. The rear panel has buldged out about an inch so the ice maker doesn’t fit any more. In fact it pushed the ice maker forward opening the door while I was at work. Then all of my frozen food was spoiled as the door was open. Absolute joke of a fridge.
2 answers
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d like to investigate further into this.
Would you be able to send PM through Facebook messenger with a copy of this question along with photos of the issue, a copy of your proof of purchase and a photos of you compliance plate?
You can follow the link below to be forwarded to our Facebook inbox.
Mick
Samsung AU
Mick. I have exact same issue with mine! Bulging back panel in freezer. I've defrosted and nothing changed. It means a little on floor sometimes.
Otherwise fridge and freezer are ok.
I WON'T EVER BUY ANOTHER SAMSUNG !!!
Fionaasked
Our freezer keeps getting ice build up, behind the back panel and under the freezer floor. Then leaks water into the fridge area and on the floor. We defrosted thoroughly about 6 months ago and checked the drains were clear, but it has happened again. This appears to be an issue with Samsung fridges, and of course the first time it happened it was just out of warranty. Any help?
https://www.youtube.com/watch?v=0lbnrpF4S_M
1 answer
AdaSamsung
Hi Fiona, would you be able to send us a private message to the link below so we can gather some details on the troubles you are experiencing with your fridge?
https://www.messenger.com/t/SamsungAustralia
Ada
Samsung AU
Mickasked
What temperature should through fridge run at on this unit
1 answer
AdaSamsung
You can change the temperature between 1 - 7 degrees C.
In winter, do not set the temperature control to 1 C. This may cause problems with the cooling performance.
In summer, do not set the temperature control to 5-7 C. This may also cause problems with the cooling performance.
For more info (page 35) > http://downloadcenter.samsung.com/content/UM/201909/20190913201332431/DA68-03377Z_04.pdf
Jo
Samsung AU
Enocent M.asked
The lower shelf of my fridge is not cold, the freezer is working well. Someone said something about the small fan not working, where can i get this small fan?
1 answer
Samsung AUSamsung
Hi Enocent, we'd be more than happy to look into this for you. Would you be able to provide me with your contact details, proof of purchase and any reference numbers to our Facebook via the link below?
Please ensure to copy and paste your enquiry in a private message to us.
Jo
Samsung AU
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