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Glen B.Sydney, NSW
- 2 reviews
Leaks like the titanic
Would never buy a Samsung fridge again.. Constantly fills the vegetables container with water. Wish I had of done more research before buying .. finally had enough of pulling apart to defrost.. every 6 - 9 months . Off to the tip with this nightmare. Middle seal hinge also broken a couple of times and water dispenser lever..
Purchased in January 2021.
2 comments
We have purchased a new fridge and they will be taking the Samsung away.
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Samsung is junk, excuse me not a good product.
Have had 2 refrigerators in less than 2 yrs and this second one they will do not his about??? Said I was out of luck because the warranty started on the first on even though the second one is 12 days old. No kidding blew my mind really if anyone buys a samsung I am here to tell you scouts honor please do yourself a favor and check with the guys that service them they will not even work on these refrigerators. Very sincerely a stupid customer that bought 2,(2700)samsung’s with the hub on them.
Ps Hope every on takes heed by the way big box stores have no service bad idea go to some who sells and service their own products
Purchased in December 2021.
11 comments
KathSamsung
Very sorry to hear of the issues you are experiencing with your Samsung refrigerator and I would like to look further into this to see what we can do. Would you be able to forward your concern through... Read more
PM via the link below so a member of our team can help further assist? https://www.messenger.com/t/SamsungAustralia
Can’t get no satisfaction! After 2 refrigerators still don’t have that works
Obviously samsung pays people to write these good reviews.
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yperilSydney, NSW
- 3 reviews
Operated well for years. We are now getting cold water in the crispers just like other reviews here.
The fridge worked will for years. the freezer still works well.
Recently had a serviceman from Master Appliances call to check the fridge as it:
> leaked water into the vegetable crisper(s)
> would not cool below 16-20*C
Technician inspected and said that this was a known issue and that the resolution is to turn fridge off for a day. We did that and now have lost all visual display on the temperature settings panel.
Fridge is only a few years old. We certainly expected a longer trouble free experience.
Purchased in March 2021 at The Good Guys for $2,000.00.
1 comment
KathSamsung
Hi, I apologise for the issues you have been experiencing, this does not sound right and I would like to further assist you with your refrigerator. Would you be able to send us a message via the link ... Read more
below so I can look into this further for you? m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
FelicityPerth, WA
Never buy a samsung fridge again. Constantly leaks water
Purchased the Samsung fridge in June 2016. Over the past 5 months have constantly had water leaking into crispers and base of the fridge. Tried turning the fridge off for the day to see if that would fix the problem but no it didn't. Seals have become mouldy after only 6 months. Wish i had done more research before buying the fridge as i would never purchase one again. Now have to put up with vegetables going off after being soaked in water adding further expense to my budget. SAMSUNG any resolution to the problem free of charge?
Purchased in June 2021 at JB Hi-Fi Retail Stores for $1,800.00.
1 comment
KathSamsung
Hi Felicity, we're sorry to hear that you have been experiencing difficulties with your refrigerator. Would you be able to send us a message to the link below so we can further look into this?
m.me/SamsungAustralia... Read more
Please ensure to copy and paste your product review in a private message to us. Kath Samsung AUSimilar opinion? Write a review on ieatwords.com.au!
Nick M.Sydney, NSW
Keeps leaking into fruit and vegetables draw an absolute nightmare
I’ve had this fridge for about 3.5 years. After about 2 years the fruit and vegetable draws would fill up with water and freeze and make the food go off. Had an authorised Samsung technician come out and “fix it” only for the same thing to occur a few months later.
Would never buy a Samsung fridge ever again
Purchased in May 2021 at Bing Lee for $1,799.00.
6 comments
KathSamsung
Hi Nick, we're sorry to hear that you have been experiencing difficulties with your refrigerator. Would you be able to send us a message with your contact number and reference number to the link below... Read more
so we can further look into this? m.me/SamsungAustraliaKathSamsung
Hey Nick, if you wish to discuss this further, our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.
m.me/SamsungAustralia... Read more
When you organised a authorised Samsung technician for a home visit, you would have received a reference number. If not, contact number should be okay. Kath Samsung AUI dont have Facebook messenger? I can send you the invoice from the repairs what is there best email? And please tell me what reference number you are referring to
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qualityshopperFar North Queensland, QLD
- 5 reviews
- 4 likes
Sick of water leaking into crispers
I have had this fridge for nearly 7 years. It started leaking after about 18 months which seems to be the timeline for this problem to keep occuring. This will be the 4th time I have had it repaired at a cost of around $280 each repair.
1 comment
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this – Our best point of contact is to send us a PM o... Read more
n Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
Linda M.
- 4 reviews
I love this product
This fridge/freezer is fantastic. I have had this product for around 18 months, it's big enough for a family of 4-6 people. I love the convenience of having ice cold water available whenever I need it and also the ice cubes and crushed ice. We have also noticed that our food definitely stays fresher longer than any other fridge we have had in the past.
Purchased in June 2021 at Harvey Norman Appliances Physical Store for $1,200.00.
2 comments
Lisa K.Samsung
We love hearing this. Thanks for sharing, Linda!
Lisa
Samsung AU
:) no problem Lisa only saying it as it is.
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TiaUmina Beach
- 2 reviews
- 1 like
Mould and leaking water.
Purchased this fridge in 2016, 18 months later the seals around the door started getting mouldy. Solution was to not turn the E saver on. (Q. don't put the button on there then??) Now we have water leaking into the crispers. Apparently this is a "known" problem and it needs a new element (an element that has been upgraded) Lucky we had product care or there goes $2000 on a fridge.
Purchased in July 2021 at Domayne NSW.
2 comments
AdaSamsung
Hi Tia, we appreciate your review of your 583L French Door fridge. We're sorry to hear that you have been experiencing difficulties with your unit. Would you be able to provide me with your contact de... Read more
tails and any reference number numbers to the link below so we can further look into this? Please ensure to copy and paste your product review in a private message to us.Hi,
A Samsung technician was here today and has replaced the element. Fingers crossed it does the trick.
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RuchiGreater Melbourne (Metropolitan), VIC
- 2 reviews
Water leaking in the fruit and vegetable freezer
Bought this Samsung fridge only about one and half year ago And it leaks water into vegetable and fruit crispers freezers up every 3 days or so. will NEVER EVER buy Samsung again. The Samsung just says we won’t cover the repair even though this seems to be a product default. I also have only 3 people in my house and looked after well which obviously hasn’t helped.
Purchased in November 2021 at Harvey Norman for $2,000.00.
1 comment
Lisa K.Samsung
Hi Ruchi, We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Please send us a PM with your reference number and contact details, so we can l... Read more
ook into this for you. > Facebook > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
Definitely not worth the money
We bought this fridge in January 2017 and not long after it started leaking water into the vegetables drawers. We had a technician come in at the end of October last year, and just when we thought it's all fixed, we started having the same problem with it. On top of that, food was going off very quickly, as it wouldn't cool down properly. Now, the warranty has expired, and I'm afraid that this is going to cost me a fortune to get it fixed again and again. It is an ongoing problem, so what can I do?
Purchased in January 2021 at Bing Lee Physical store for $1,530.00.
1 comment
Lisa K.Samsung
Hi Cristina, this is definitely not the experience we want you to have with our products. Would you be able to send through a PM via the link below, so we can follow up.
Please ensure to include a copy of your review!... Read more
> http://spr.ly/6188Ega88 LisaSimilar opinion? Write a review on ieatwords.com.au!
Kathy HarrisSouth West, WA
Worse fridge I have ever bought
Bought this Samsung fridge a few years ago for $2000 leaks water into vegetable and fruit crispers freezers up every 4 weeks or so will NEVER EVER buy Samsung again
Purchased in February 2021 at JB Hifi Home for $2,000.00.
1 comment
MickSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this – Our best point of contact is to send us a PM o... Read more
n Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
WARNING - Deplorable,incompetent customer service & equally defective product.
Purchased 16/6/18 fridge started making a loud intermittent banging noise within 8 months, to this day this noise continues despite having samsung technicians out 3 times, replaced numerous parts, even just moved the fridge away from the wall as one attempt at resolving the loud banging noise & assessed twice, with 'No fault found' as the outcome of the assessments, due to the fact the technicians won't stay around long enough to hear the noise. Samsung want me to record the noise as their proof from me that this loud intermittent noise is occ...Read more
uring, have explained over & over again that the noise is intermittent & that its not possible to record my private life over a period of 24hrs or longer.Samsung have continued to deny me a refund or replacement fridge despite the fridge being under warranty. Latest reference call out has resulted in Samsung doing 2nd assessment, no fault found, technicians have collected the fridge yesterday & purportedly are taking my fridge back to their service centre to listen for the intermittent banging noise themselves, When I requested a replacement fridge in the interim Samsung's policy is 'they don't do that', I than had to contact Harvey Norman & arrange a fridge after pointing out the obvious!,this has occurred but I'm blown away by the absolute lack of common sense & below poor customer service from Samsung. What does one do with their food when ones fridge has to be taken to a service centre for who knows how long? I'll take this issue to vcat if required. To anyone who has taken the time to read my review please take heed, this product is a piece of garbage & don't hand your hard earned money over to this greedy corporation.. I only wish I had of checked Google first.Once bitten, guaranteed,it will never happen again. Samsung your service is deplorable, Sydney head office staff are quite frankly lobotomized plebs who churn out the same rhetoric each & every time a customer makes contact especially when the problems start with your products. Will NOT BE RECOMMENDING SAMSUNG PRODUCTS EVER.Purchased in June 2021 at Harvey Norman.
2 comments
Samsung AUSamsung
I’m really sorry to hear about the experience you’ve had so far with us. Unfortunately, we did not meet your—or our own—expectations. If you wish to discuss this further, please contact us on the link... Read more
provided below. don't forget to include your reference number so we can pull up your account. Facebook > m.me/SamsungAustralia\Lisa from Samsung has provided a link that doesnt work.
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Sema aksoySydney, NSW
- Verified purchase
Terrible
I only had the fridge for 3 years had it serviced four times because water leaks in and under the vegetable and fruit compartment. Tomorrow they are coming again cause its leaking water again . When this problem occurs it doesn't cool properly. I also had a problem with the door of the refrigerator it wouldn't shut. Very disappointed. Not happy with samsung at all . My first fridge broke down after 15 years. This one had a problem in the first year. Also had washing machine from samsung just 7 months broke down already. Now that i checked t...Read more
he reviews lot of other people have the same problem. They should recall it . Obviously there is a problem with the making. Mould on the doors. So what's going to happen when the warranty runs out. I need this changed asapPurchased in March 2021 at Powerland for $1,619.00.
1 comment
Samsung AUSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this – Our best point of contact is to send us a PM o... Read more
n Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
Don’t waste your money!
This fridge is honestly the worst appliance I have ever paid money for. It has been nothing but trouble since the moment we bought it and constantly having issues in regards to cooling.
Purchased in October 2021 at Harvey Norman.
1 comment
Samsung AUSamsung
Thanks for reaching out to us, we’re really sorry to hear of the experience you've had so far. We’d be more than happy to investigate further into this – Our best point of contact is to send us a PM o... Read more
n Facebook with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
GladysMetropolitan Adelaide, SA
- 2 reviews
dissapointed
The technician has replaced the parts to stop water appearing in the crisper twice and now 12 months later the fridge has stopped working altogether. I guess mine is not as bad as some of the others after reading the reviews. So dissapointed. When I contacted Samsung they were unable to help as the fridge now 6 years old and it's well out of warranty. Definitely won't be purchasing Samsung again!
Purchased in September 2021.
1 comment
Samsung AUSamsung
Hi Gladys, we are very sorry to hear about your experience with us. We've sent you a PM requesting for more information, when its most convenient for you can you please send that through?
Anna
Samsung Australia
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Megan CurtisSouth East Queensland, QLD
Samsung fridge worst fridge l have ever owned big mistake
Worst fridge the fridge fills up with water in the crispers and in the bottom of the fridge .The seals went mouldy first month .The bottom freezer door gets jammed and the handles fell off .The worst thing is l bought 2 of these fridges biggest mistake l should have read reviews. I'm now looking at buying another fridge but l wont touch samsung again .
Purchased in January 2021 for $1,399.00.
1 comment
Samsung AUSamsung
We are very sorry to hear about your experience with us. We've sent you a PM requesting for more information. When its most convenient for you can you please send that through?
Jo
Samsung AU
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Bushido
- 11 reviews
- Verified purchase
Too many problems!
This fridge has been a bit of a let down. Enough for us to stay from the brand, for all products, in the future. The fridge started showing signs of problems to come when we noticed some water in the crispers. Later on, this turned into a full-blown leakage. Some basic googling showed that this is a common problems with Samsung fridges, a design flaw. How could a billion dollar company get it wrong at that basic level is beyond me. As soon as you realise there are heaps of trouble-shooting videos on youtube for your appliance, you know you've ...Read more
been had. The problem went from bad to worse, to a point where we'd have to either blow-dry the ice that sets on the inside of the fridge to just having to shut it down for a full day. Both techniques have pros and cons. It got to a point where it started making really loud noises when the vents were blocked due to the ice formation - the fan goes crazy at that point and cooling inside the fridge takes a hit. To add to all of this, the quality of the material used for the drawers is quite bad. The drawers have cracked in about two years. A bad product overall, would not recommend it to anyone. There are plenty of better brands, with solid products out there. After all, these are the guys that put out phones that exploded. I'll leave you with that thought.1 comment
AdaSamsung
We are very sorry to hear about your experience with us, Bushido. We've sent you a PM requesting for more information. When it's most convenient for you can you please send that through?
Jo
Samsung AU
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KatieEmerald
Leaks water in fridge & freezer
Daily we have to empty water from the bottom draws. Every couple of weeks break the ice out of the freezer. I called the Samsung support line who said it was not under warranty as it was built in 2015, even tho I’d only purchased it from Harvey Norman less than 2yrs ago. We live in a rural area and they said a technician would be at our expense. Thank Sansumg! So disappointed. Wish we could afford to buy a new one.
1 comment
AdaSamsung
We are very sorry to hear about your experience with us, Katie. We've sent you a PM requesting for more information. When it's most convenient for you can you please send that through?
Jo
Samsung AU
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PugsAUSTRALIND
Why the loud noise
like to know why it makes such a loud noise don"t know what it is motor or fan but it goes on all the time and my place is very small so can here it over the tv it is so loud it make me jump if you are standing near it i was so glad to get a new fridge but just might sell it and put my old one back its a nice fridge but the noise
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PatrickCameron Park
Disappointing to say the least
Leaks water, ice build up in the freezer compartment, leaks water into the crisper draws. Fridge not cooling properly now even if the temperature is set to 2 degrees. Motor/fan seems to be making loud noises. Dissatisfied thinking of going to fair trading. would like contact from Samsung. real lemon unfortunately, have Samsung TV's which have been great but this one has really let me down.
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Questions & Answers
Reneeasked
Considering Just about every single review on here Is negative I’m now reconsidering purchasing this fridge!! There seems to be two main issues. First issue is that almost everyone reports water leaking into the bottom of the fridge and that the seals go moldy and second issue seems to be the poor customer service following the fault being reported! So, before I even consider buying this fridge what changes has Samsung done With newer models to fix this very common issue??? If your answer is nothing and/or trying to direct me to Facebook private messages so no one else can response then I believe I will have to continue hunting for a better fridge! I don’t have enough money just to be throwing it away like so many people on here unfortunately have. Again, if it’s a very common problem shouldn’t changes be made?!?!?
Cheers
1 answer
AdaSamsung
We're sorry to hear of your experience with us, Renee. We would like to further look into this. Would you be able to send us a message to the link below so we can gather further details?
https://messenger.com/t/samsungaustralia
Ada
Samsung AU
Joanne H.asked
Is it possible to use 583l French door fridge without plumbing ??? Just want to use water dispenser and not the ice maker.
1 answer
AdaSamsung
Hi Joanne, if the water/ice dispenser is not used, plumbing would not be needed for the SRF583DLS refrigerator to function.
Jo
Samsung AU
Mitchell T.asked
I have hooked up the ice maker turned tap on and everything but the water is not coming out in the tray to make ice is there something I’m missing.
1 answer
Samsung AUSamsung
Hi Mitchell, this sounds like something our Support Team can assist you with. If you contact them on 1300 362 603, they will be able to look into this for you.
Jo
Samsung AU
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KathSamsung
It's perfectly understandable that you're frustrated about what's happened with your Samsung refrigerator, Glen. This is something I would like to investigate further. If you would like me to do so, p... Read more
lease forward your enquiry to us through private message via the link below: https://www.messenger.com/t/SamsungAustralia