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Reviews

(38)
(21)
(10)
(15)
(32)
  • Build Quality
    1.9 (11)
  • Value for Money
    2.1 (12)
  • Ease of Use
    2.6 (11)
  • Cleaning & Maintenance
    2.3 (11)
  • Noise Level
    2.7 (10)
  • Internal Layout
    3.1 (7)


Glen B.

Glen B.Sydney, NSW

  • 2 reviews

Leaks like the titanic

published

Would never buy a Samsung fridge again.. Constantly fills the vegetables container with water. Wish I had of done more research before buying .. finally had enough of pulling apart to defrost.. every 6 - 9 months . Off to the tip with this nightmare. Middle seal hinge also broken a couple of times and water dispenser lever..



Purchased in January 2021.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Household Size 4 person(s)
See all answers
2 comments
Samsung
KathSamsung
Glen B.
Glen B.

We have purchased a new fridge and they will be taking the Samsung away.


Samsung is junk, excuse me not a good product.

published

Have had 2 refrigerators in less than 2 yrs and this second one they will do not his about??? Said I was out of luck because the warranty started on the first on even though the second one is 12 days old. No kidding blew my mind really if anyone buys a samsung I am here to tell you scouts honor please do yourself a favor and check with the guys that service them they will not even work on these refrigerators. Very sincerely a stupid customer that bought 2,(2700)samsung’s with the hub on them.

Ps Hope every on takes heed by the way big box stores have no service bad idea go to some who sells and service their own products

Purchased in December 2021.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Household Size 4 person(s)
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11 comments
Samsung
KathSamsung
Samsung
Samsung

Can’t get no satisfaction! After 2 refrigerators still don’t have that works

Samsung
Samsung

Obviously samsung pays people to write these good reviews.

yperil

yperilSydney, NSW

  • 3 reviews

Operated well for years. We are now getting cold water in the crispers just like other reviews here.

published

The fridge worked will for years. the freezer still works well.

Recently had a serviceman from Master Appliances call to check the fridge as it:
> leaked water into the vegetable crisper(s)
> would not cool below 16-20*C

Technician inspected and said that this was a known issue and that the resolution is to turn fridge off for a day. We did that and now have lost all visual display on the temperature settings panel.

Fridge is only a few years old. We certainly expected a longer trouble free experience.

Purchased in March 2021 at The Good Guys for $2,000.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Household Size 3 person(s)
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1 comment
Samsung
KathSamsung
Felicity

FelicityPerth, WA

Never buy a samsung fridge again. Constantly leaks water

published

Purchased the Samsung fridge in June 2016. Over the past 5 months have constantly had water leaking into crispers and base of the fridge. Tried turning the fridge off for the day to see if that would fix the problem but no it didn't. Seals have become mouldy after only 6 months. Wish i had done more research before buying the fridge as i would never purchase one again. Now have to put up with vegetables going off after being soaked in water adding further expense to my budget. SAMSUNG any resolution to the problem free of charge?

Purchased in June 2021 at JB Hi-Fi Retail Stores for $1,800.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Household Size 2 person(s)
See all answers
1 comment
Samsung
KathSamsung

Nick M.

Nick M.Sydney, NSW

Keeps leaking into fruit and vegetables draw an absolute nightmare

published

I’ve had this fridge for about 3.5 years. After about 2 years the fruit and vegetable draws would fill up with water and freeze and make the food go off. Had an authorised Samsung technician come out and “fix it” only for the same thing to occur a few months later.

Would never buy a Samsung fridge ever again

Purchased in May 2021 at Bing Lee for $1,799.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Household Size 4 person(s)
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6 comments
Samsung
KathSamsung
Samsung
KathSamsung
Nick M.
Nick M.

I dont have Facebook messenger? I can send you the invoice from the repairs what is there best email? And please tell me what reference number you are referring to


qualityshopper

qualityshopperFar North Queensland, QLD

  • 5 reviews
  • 4 likes

Sick of water leaking into crispers

published

I have had this fridge for nearly 7 years. It started leaking after about 18 months which seems to be the timeline for this problem to keep occuring. This will be the 4th time I have had it repaired at a cost of around $280 each repair.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Household Size 2 person(s)
See all answers
1 comment
Samsung
MickSamsung

Linda M.

Linda M.

  • 4 reviews

I love this product

published

This fridge/freezer is fantastic. I have had this product for around 18 months, it's big enough for a family of 4-6 people. I love the convenience of having ice cold water available whenever I need it and also the ice cubes and crushed ice. We have also noticed that our food definitely stays fresher longer than any other fridge we have had in the past.

Purchased in June 2021 at Harvey Norman Appliances Physical Store for $1,200.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Household Size 4 person(s)
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2 comments
Samsung
Lisa K.Samsung

We love hearing this. Thanks for sharing, Linda!

Lisa
Samsung AU

Linda M.
Linda M.

:) no problem Lisa only saying it as it is.


Tia

TiaUmina Beach

  • 2 reviews
  • 1 like

Mould and leaking water.

published

Purchased this fridge in 2016, 18 months later the seals around the door started getting mouldy. Solution was to not turn the E saver on. (Q. don't put the button on there then??) Now we have water leaking into the crispers. Apparently this is a "known" problem and it needs a new element (an element that has been upgraded) Lucky we had product care or there goes $2000 on a fridge.

Purchased in July 2021 at Domayne NSW.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Household Size 4 person(s)
See all answers
2 comments
Samsung
AdaSamsung
Tia
Tia

Hi,
A Samsung technician was here today and has replaced the element. Fingers crossed it does the trick.

Ruchi

RuchiGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Water leaking in the fruit and vegetable freezer

published

Bought this Samsung fridge only about one and half year ago And it leaks water into vegetable and fruit crispers freezers up every 3 days or so. will NEVER EVER buy Samsung again. The Samsung just says we won’t cover the repair even though this seems to be a product default. I also have only 3 people in my house and looked after well which obviously hasn’t helped.

Purchased in November 2021 at Harvey Norman for $2,000.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Household Size 3 person(s)
See all answers
1 comment
Samsung
Lisa K.Samsung

Definitely not worth the money

published

We bought this fridge in January 2017 and not long after it started leaking water into the vegetables drawers. We had a technician come in at the end of October last year, and just when we thought it's all fixed, we started having the same problem with it. On top of that, food was going off very quickly, as it wouldn't cool down properly. Now, the warranty has expired, and I'm afraid that this is going to cost me a fortune to get it fixed again and again. It is an ongoing problem, so what can I do?

Purchased in January 2021 at Bing Lee Physical store for $1,530.00.

Value for Money
Household Size 4 person(s)
1 comment
Samsung
Lisa K.Samsung

Kathy Harris

Kathy HarrisSouth West, WA

Worse fridge I have ever bought

published

Bought this Samsung fridge a few years ago for $2000 leaks water into vegetable and fruit crispers freezers up every 4 weeks or so will NEVER EVER buy Samsung again

Purchased in February 2021 at JB Hifi Home for $2,000.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Household Size 4 person(s)
See all answers
1 comment
Samsung
MickSamsung

WARNING - Deplorable,incompetent customer service & equally defective product.

published

Purchased in June 2021 at Harvey Norman.

2 comments
Samsung
Samsung AUSamsung
Not happy jan
Not happy jan

Lisa from Samsung has provided a link that doesnt work.


Sema aksoy

Sema aksoySydney, NSW

  • Verified purchase

Terrible

published

Purchased in March 2021 at Powerland for $1,619.00.

Household Size 4 person(s)
1 comment
Samsung
Samsung AUSamsung

Don’t waste your money!

published

This fridge is honestly the worst appliance I have ever paid money for. It has been nothing but trouble since the moment we bought it and constantly having issues in regards to cooling.

Purchased in October 2021 at Harvey Norman.

1 comment
Samsung
Samsung AUSamsung
Gladys

GladysMetropolitan Adelaide, SA

  • 2 reviews

dissapointed

published

The technician has replaced the parts to stop water appearing in the crisper twice and now 12 months later the fridge has stopped working altogether. I guess mine is not as bad as some of the others after reading the reviews. So dissapointed. When I contacted Samsung they were unable to help as the fridge now 6 years old and it's well out of warranty. Definitely won't be purchasing Samsung again!

Purchased in September 2021.

1 comment
Samsung
Samsung AUSamsung

Hi Gladys, we are very sorry to hear about your experience with us. We've sent you a PM requesting for more information, when its most convenient for you can you please send that through?

Anna
Samsung Australia

Megan Curtis

Megan CurtisSouth East Queensland, QLD

Samsung fridge worst fridge l have ever owned big mistake

published

Worst fridge the fridge fills up with water in the crispers and in the bottom of the fridge .The seals went mouldy first month .The bottom freezer door gets jammed and the handles fell off .The worst thing is l bought 2 of these fridges biggest mistake l should have read reviews. I'm now looking at buying another fridge but l wont touch samsung again .

Purchased in January 2021 for $1,399.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Internal Layout
Household Size 3 person(s)
See all answers
1 comment
Samsung
Samsung AUSamsung

We are very sorry to hear about your experience with us. We've sent you a PM requesting for more information. When its most convenient for you can you please send that through?

Jo
Samsung AU


Bushido

Bushido

  • 11 reviews
  • Verified purchase

Too many problems!

published
Date PurchasedMay 2015
1 comment
Samsung
AdaSamsung

We are very sorry to hear about your experience with us, Bushido. We've sent you a PM requesting for more information. When it's most convenient for you can you please send that through?

Jo
Samsung AU


Katie

KatieEmerald

Leaks water in fridge & freezer

published

Daily we have to empty water from the bottom draws. Every couple of weeks break the ice out of the freezer. I called the Samsung support line who said it was not under warranty as it was built in 2015, even tho I’d only purchased it from Harvey Norman less than 2yrs ago. We live in a rural area and they said a technician would be at our expense. Thank Sansumg! So disappointed. Wish we could afford to buy a new one.

Date PurchasedApr 2016
1 comment
Samsung
AdaSamsung

We are very sorry to hear about your experience with us, Katie. We've sent you a PM requesting for more information. When it's most convenient for you can you please send that through?

Jo
Samsung AU


Pugs

PugsAUSTRALIND

Why the loud noise

published

like to know why it makes such a loud noise don"t know what it is motor or fan but it goes on all the time and my place is very small so can here it over the tv it is so loud it make me jump if you are standing near it i was so glad to get a new fridge but just might sell it and put my old one back its a nice fridge but the noise

Date PurchasedDec 2018

Patrick

PatrickCameron Park

Disappointing to say the least

published

Leaks water, ice build up in the freezer compartment, leaks water into the crisper draws. Fridge not cooling properly now even if the temperature is set to 2 degrees. Motor/fan seems to be making loud noises. Dissatisfied thinking of going to fair trading. would like contact from Samsung. real lemon unfortunately, have Samsung TV's which have been great but this one has really let me down.

Date PurchasedFeb 2015

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Questions & Answers

Renee

Reneeasked

Considering Just about every single review on here Is negative I’m now reconsidering purchasing this fridge!! There seems to be two main issues. First issue is that almost everyone reports water leaking into the bottom of the fridge and that the seals go moldy and second issue seems to be the poor customer service following the fault being reported! So, before I even consider buying this fridge what changes has Samsung done With newer models to fix this very common issue??? If your answer is nothing and/or trying to direct me to Facebook private messages so no one else can response then I believe I will have to continue hunting for a better fridge! I don’t have enough money just to be throwing it away like so many people on here unfortunately have. Again, if it’s a very common problem shouldn’t changes be made?!?!?

Cheers

1 answer
Samsung
AdaSamsung

We're sorry to hear of your experience with us, Renee. We would like to further look into this. Would you be able to send us a message to the link below so we can gather further details?

https://messenger.com/t/samsungaustralia

Ada
Samsung AU


Joanne H.

Joanne H.asked

Is it possible to use 583l French door fridge without plumbing ??? Just want to use water dispenser and not the ice maker.

1 answer
Samsung
AdaSamsung

Hi Joanne, if the water/ice dispenser is not used, plumbing would not be needed for the SRF583DLS refrigerator to function.

Jo
Samsung AU


Mitchell T.

Mitchell T.asked

I have hooked up the ice maker turned tap on and everything but the water is not coming out in the tray to make ice is there something I’m missing.

1 answer
Samsung
Samsung AUSamsung

Hi Mitchell, this sounds like something our Support Team can assist you with. If you contact them on 1300 362 603, they will be able to look into this for you.

Jo
Samsung AU


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