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Samsung SRF653CDLS
Edison NGreater Melbourne (Inner), VIC
- 16 reviews
- Verified purchase
Problems with the dispenser
Besides the cooling issues - it takes a long time to freeze things though on super freeze mode, the dispenser takes a very long time to dispense ice cubes up to 5 mins.
Purchased in April 2021 at India At Home.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
doris.houseQueensland, Australia
- 3 reviews
- Verified purchase
Stay away - do not buy!!!!!
Bought it 2 years ago and was very happy with it. Then a couple of months before the warranty was up the icemaker started having issues. It was dispensing water and half melted ice all the time. After a few weeks phoned Samsung and they arranged for the tech to come and repair it. We live in regional NSW so the only tech available could not come for a couple of weeks. Not happy but it was only the ice maker after all. The rest of the fridge was ok at that point. Tech came and replaced the ice maker and all ok for nearly 1 week when it started t...Read more
o do the same thing - water and half melted ice. Called Samsung and the tech came again in a couple of weeks. Replaced the icemaker and a computer mother board. Worked fine for a few days and then the same thing happened again. Then the fridge started making a terrible grinding noise and it stopped working except for the freezer. Water all over our timber floor. Fridge got to 14 degrees before we noticed it. Called Samsung again and said now it was urgent to get it fixed. Moved food to drinks fridge. Said they would organise the tech. The tech arrived a week later and said he was only authorised to do a report and not fix the fridge! In the meantime the fridge seemed to be working again (but not the ice maker) so put food back into it after a couple of days working ok. But next day the fridge stopped and it was at 17 degrees. Only noticed when i took out a leg of lamb and felt it was not very cold. Lucky we are not dead from food poisoning. Called Samsung and said this was not acceptable - they offered a new fridge but we had had enough by then and wanted our money back. They agreed and after filling in forms and giving bank details they said they would organise to pick up the fridge. Heard nothing from Samsung for about a week so called them and emailed them and finally they sent me a text with the couriers contact details (even though I had advised them that we don't have mobile coverage and therefore do not get texts until we get into range). Rang the courier but Samsung gave me an incorrect reference number so unable to help. Emailed Samsung and got another number however also incorrect. The courier contacted Samsung and called me to advise the correct reference number and that Samsung had not yet accepted their quote to collect the fridge!!! Emailed Samsung to advise them to collect our fridge or refund the money to us by last Friday. Heard nothing. So the fridge is sitting in the shed awaiting collection and we have crammed our food into a very small fridge. We need a decent sized fridge as we live 30km away from town plus we are in drought and hand feeding our animals and looking at having to truck water in soon and there is an out of control bush fire 12km away from us with nothing but national parks between it and our little valley. So i think we have enough stress without not having a decent fridge and the lack of service from Samsung to boot. Its now 19 days since we returned the forms to Samsung. We will never ever buy another Samsung product ever again. We warn anyone reading this review to do the same.
Purchased in July 2021 at Appliances Online for $2,174.00.
4 comments
KathSamsung
I apologise for the experience you've had with us so far and I would like to look further into this for you to see what I can do. If you would like me to do so, please send us a private message with your Samsung reference number?
Kath
Samsung AU
Hi Kath I have just sent you a message so will look forward to a speedy response.
Well its now 2/12 - 28 days without a decent sized fridge. Samsung called last Thursday and advised that the quote for the freight to collect the fridge had been approved finally and I would get a cal... Read more
l from the courier company that day or Friday at the latest. That did not happen. Courier called this morning and advised that they can't pick up the fridge as Mt Lindsay Highway is closed due to bushfires and the alternate route via the Lions Rd is not suitable for trucks. Well that is true Mt Lindsay Hwy has been closed for weeks now and we have no idea when it will be opened. Also true that the Lions Rd is not suitable for trucks. So I replied what about the Pacific Motorway down the coast and then via Murwillumbah? It is open and suitable for trucks but it takes a bit longer? Obviously that would increase the cost. They had no idea about that route as they are using a contractor. So II called Samsung and advised what the courier said. Told Samsung we are getting desperate as they way its going we will not have a decent fridge for Christmas. In pure desperation I said that we would consider exchanging the faulty fridge for a new one from Samsung if that means we would be able to have a fridge for Christmas. So the lady I spoke to said she could not envisage that it would be collected or replaced or refunded in the next couple of weeks and she needed to escalate it to some higher authority and call back in about an hour. 4 hours later no call. ARGHHHHHHH!!! What does one have to do to get this sorted!!!!!Similar opinion? Write a review on ieatwords.com.au!
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MickSamsung
I’m really sorry to hear of the experience you've had so far and that we didn't meet your expectations. We’ll be passing your feedback on internally but if you wish to discuss this further, you can co... Read more
ntact us via Product reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information. > m.me/SamsungAustralia