Reviewer Photos & Videos
HowItReallyIsSydney, NSW
- 22 reviews
- 1 like
- Verified purchase
RFRD719L BLK Fridge is great but not the service (that's a joke!!!)
We're happy with the fridge performance and it gets lots of positive comments about it's looks but the door has since purchase made a horrible noise (like a weird bird squeaking is how I'd best describe it). Purchased from Winnings who graciously offered to call for a service on our behalf, missed a call from Samsung on my mobile around a week later then when I rang them back I spent around 30 minutes on the phone to try to book a service call in without my serial number (which I didn't take to work with me). It was almost impossible but after...Read more
so much time I didn't want to have to call back again so insisted on speaking to a supervisor and finally they booked a service call. Samsung management must be hard to work for, the poor guys in the service department tried very hard to get me to almost analyse what I could do to the fridge doors to fix the problem myself without a service call. Questions like "Do the doors align at the top?" "Have you tried to find out if the seal is properly installed" were asked. I told them that I work (which surprised them that I couldn't dedicate a whole day to the fridge repair), it's important I work to help pay for the fridge and the food in it I suggested. Anyway, I hope the repair will go smoothly, there's even a printed piece of paper I have to sign to give them before they will touch the fridge (so they get paid for their repair I suppose). All this took ages to organise and I was left wondering is this nice looking fridge all worthwhile? P.S. When I use the icemaker I have to be careful it doesn't spit ice shavings all over the floor by covering the front of the container the ice goes into but apart from that we have been using it for around 9 months and are happy with the performance of the fridge and the internal configeration suits us too.
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RobSydney
I was warned but didn't listen and now I paid the ultimate price and lesson learned. Waste of money
The fridge never preformed in the way it was intended to. I read a few reviews about this fridge, but thought that they may not be true. I went and bought the fridge regardless. The freezer is the worst I've seen in my life. Ice-cream will NOT freeze always runny, water in a 600ml bottle will take 3 days to freeze and not 100% frozen. Have set to lowest temp, mid temp, did the quick freeze but didn't work.
I've been a big Samsung fan and that is why I bought the fridge, but this experience changes everything.
The motor of fridge is noisy ...Read more
and runs for long extended times even if the doors are opened at minimal times. We tested both freezer doors below by placing the same bottle of 600ml water in the same location of each door at the same time. We did this a few times and never are they consistent or freeze fully... If your after looks ONLY and don't care about runny ice cream and food not freezing then yeah make the mistake I did. I will be returning the fridge and not accepting repairs. I don't pay over $3000 on an item to have it repaied. So disappointed with Samsung and all the negative reviews relating to this product and costumer service that I'm really considering boycotting Samsung. Ill swap both my note 9 to an apple, all the family tabs to ipads and my Samsung tv to an LG... very disappointed.Similar opinion? Write a review on ieatwords.com.au!
jix michelsKurnell
- 3 reviews
- 3 likes
Dont deal with Samsung
Bought a $3900 dollar fridge from Samsung
The worst mistake
Ice maker crap
Fridge guarantee crap
Dealing with Samsung,you get better reaction talking to a wall
Don't buy a Samsung fridge
Samsung was told about fridge in November
Now january still waiting
My Advice don't deal with them
My Name is Jix Michels I live in Kurnell my email is [email protected]
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Nice fridge but don't expect cold water from the dispenser- had 2 service calls within 2 weeks of pu
I will start my review by saying we are very happy with the fridge size, capacity, variable options and look, so far this is a great fridge with a flaw.
We can also say we can not fault the servicing we have received from Samsung. I do say service as the day of delivery on the 17 December 2018 a few hours after installation we noticed a water leak from under the fridge over the kitchen floor. We turned off the water tap and checked all the fixtures were correct. Plugged in again and few hours later yet again still leaking. A service call was...Read more
placed and a Samsung contractor was very quick to respond and attend. This must be a regular fault as the service man walked straight in and dismantled the ice dispenser and replaced with the a new one he had specifically brought with him. The leak was now fixed but still not able to get cold water. The manual said to allow a little time for this. After 2 days we still had tepid water from the dispenser. When Samsung rang to check the leak was fixed and we advised the water issue and they said someone would be in contact soon. We did not hear from anyone so raised another service call to which they did respond very quickly but also assured us on the phone that the water should be cold. A repair man was here the next day. He knew exactly what we had a problem with and said he has to attend to this nearly every day. This fridge does not dispense cold water at all and never will. This is apparently the problem of having an ice dispenser. We specifically went to purchase a fridge that dispensed cold water, we did not require and did not want an ice maker in any capacity. We went above budget to purchase this fridge for the cold water dispenser but also due to the option the freezer could be used as a fridge instead. Apparently the only fridges that dispense cold water are the side by side. We were not told this at the time of purchase as this would have made a change to our purchase. Not happy at all that we paid over $3000 for a water filter. I will finish my review on the fridge itself in saying the space in the fridge is great as we have now gone from 2 regular sized fridges to just one. The option to have one space as a fridge or freezer is also a bonus as we do require more fridge than freezer space with our lifestyle and now that I still have to keep water bottles in the fridge.
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Mua F
- 7 reviews
- 1 like
Fridge
There’s a door for the fridge that does not close easily and we always have to go back to close it. The water filter and ice is really cool and convenient. The inside is a bit small which is weird considering the size of it. The colour is great very fitting and not noticeable when it’s dirty on the outside
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Great Fridge
ve our new Samsung Fridge. Love the space, and the ability to covert freezer space to additional fridge space.
Clean design and lines, easy to open and close doors, and good water and ice dispenser. Enough space for our large family, and for entertaining. Look likes like a nice high-end fridge.
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L.J. IngPerth
- 2 reviews
- 1 like
- Verified purchase
Excellent fridge, even better Customer Care from Samsung
We bought our fridge about 18 months ago. Love, love, love the fridge. Its amazing how much you can fit into it considering it doesn't look as large as it truly is. Use the facility of converting the fridge to freezer. However, not long after having it, we did have issues with the ice maker which we use all the time. It continually faltered. From dripping, to then freezing and then to not working at all (even after doing all the proper checks and home maintenance). The first two times the faulty component was replaced. After the third f...Read more
ault with the same part, a report was written to Samsung by the technician. He felt it would always be an issue, I think we were just unlucky. Not once did Samsung accuse us of it being User Error, nor did the technicians. Samsung within no time offered us either our money back or total replacement. As we love our fridge so much, we decided on the replacement. We were originally given 7-21 days before delivery. Didn't even wait a week, and it arrived on Christmas Eve (today). Amazing. Having had experiences of faulty appliances in the past (not Samsung) they are usually quick to blame the user. Not in this case at all. We usually end up continually replacing parts, often at our cost. Their customer care is second to none and I will not hesitate at all in purchasing more Samsung products in the future.2 comments
My pleasure. Well deserved.
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Robert UGold Coast
- 2 reviews
- Verified purchase
Great Fridge
Love our new Samsung Fridge. Love the space, and the abilty to covert freezer space to additional fridge space.
Clean design and lines, easy to open and close doors, and good water and ice dispenser. Enough space for our large family, and for entertaining. Look likes like a nice high end fridge.
1 comment
Samsung AUSamsung
Hi Sandra, this is such sweet words. Thank you for sharing. Wishing you a fantastic Christmas break and a Happy New Year
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Sandra BAU
- 2 reviews
Samsung refrigerator
This refrigerator is the best. Love how it has a bunch of space and easy to clean. Easy to make ice and doesn't take alot of power to run. Bright light for the night when wanting a quick snack. Very convenient to slide on floor. Not a bad price. High quality. Yes. Recommend to friends.
2 comments
Samsung AUSamsung
Hi Sandra, thank you for sharing your thoughts on our fridge. Nothing beats having a little snack to satisfy those cravings! Wishing you a fantastic Christmas break and a Happy New Year.
Thank you. Happy New Year
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KNDMAU
- 6 reviews
- 3 likes
Perfect fridge!
We love our fridge! The space is adaptable so we can change things around when we’re entertaining so That all the different platters etc. fit! The ice maker is great! Saves room in the freezer and holds a good amount of ice. It can be a bit noisy when refilling but you can turn it off if you need to.
1 comment
Samsung AUSamsung
Hey there, thanks so much for your awesome review. Being able to customise the space within your fridge is one of our favourite features too! Especially leading up to the festive season.
... Read more
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Unsatisfied
My samsung refrigerator is 5 years old and it is already ready to be thrown into trash. About 16 months after we bough it the ice maker stopped working. We went around that by turning off the ice maker completely and turning the entire refrigerator off for two weeks until it melted. After that we never used the ice maker. It just turned 5 years and off course warranty expired. Just one month after the warranty expired the fridge part stopped working. Called Samsung they sent a technician who said it is the compressor and due to the special gas ...Read more
in it we cannot fix it. It simply cannot be fixed due to that special gas since no one is licensed/certified to handle that gas. Please don't buy any samsung refrigerators you would regret it greatly. I had read this kind of reviews prior to buying this refrigerator but I didn't take it seriously. I regret that very much now. As one reviewer said "this was the most beautiful piece of crap I have every owned". I learned the hard way beauty is not enough it needs to work as well.1 comment
PhilSamsung
Hi Hasan, we're so sorry to hear about your experience. This will be duly noted and we hope to improve from this and continue to create the latest innovative products. We sincerely apologise for the inconvenience.
... Read more
Philip Samsung AustraliaSimilar opinion? Write a review on ieatwords.com.au!
San MPrth
- 2 reviews
Fridge and refrigeration services
We have been using this Samsung refrigerator for 8 years now it has given excellent service recently a first damage we had was a door spring the technician visited our place and replaced it for $25/- great service and very timely service, the technician was very helpfull and also provided some valuable tips love the refrigerator
1 comment
Samsung AUSamsung
Hi San, it's great to hear such positive feedback. We're glad to hear that the service you received was quick and easy!
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Mimi MMSydney
- 3 reviews
- 1 like
Great !!!
Very impressed with this Fridge, would buy again!! Highly recommend this Fridge to anyone who is happy to spend on a Fridge that will last a long time, I have other friends who have purchased this Fridge and have not had any issues with it at all. Great purchase !
1 comment
Samsung AUSamsung
We can’t thank you enough for your kind review of the Samsung SRF719DLS fridge. You’re awesome!
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CazzyCazGreater Melbourne (Outer), VIC
- 5 reviews
- 3 likes
Very Disappointing !
Well it was going fine until about a month ago when we noticed that foods in the refrigerator section were not overly cold and going off very quickly ! Freezer seemed to be OK.
Temperature had been set at 3 degrees from day dot.
Called up the ( overseas ) call centre and organised a repair man to come out and have a look.
Was advised to turn the fridge off to see if that would reset the computer, it didn't ! Well, it did, it reset the bottom right hand " Freezer " section back to a fridge, so all the frozen items in that side were defros...Read more
1 comment
Samsung AUSamsung
Hi CazzyCaz, we are very sorry to hear about your experience with us, we've sent you a PM requesting for your reference number and contact details. When you do get the chance, can you please send thos... Read more
e details through, so we can assist you? Jazz Samsung AustraliaSimilar opinion? Write a review on ieatwords.com.au!
YocalkeyToowoomba
Disappointing...
I loved this fridge until it started to riday under the finish at the bottom of the doors. Of course nothing cant be done because it was just out of warranty. Considering the investment cost of this product.. I'm very disappointed and will continue to be until I make my final payment on the credit line taken to purchase it and I can replace it.
3 comments
Samsung AUSamsung
Hi Yocalkey, thank you for your review, we are very sorry to hear that you are facing some issues with your fridge. We've sent you a PM requesting for more details, when it is most convenient for you,... Read more
can you please send those details through? Jazz Samsung AustraliaHi Jazz. So 4 weeks on and I can say that customer service is ridiculous. Ref. 4272146611. Still without a fridge that works... even after samsung asked us if we'd like a new replacement or repairs..... Read more
. and we responded with... yes we want a replacement. Now we just keep sitting on the phone... trying to get a response. Not the customer service anyone wants or deserves.Still unresolved. Customer service appalling. I would not recommend Samsung appliances to anyone!
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PeterSouth East Queensland, QLD
- 55 reviews
What I want in a fridge
Purchased the Samsung for not only its size but also its ability to dispense cold water and ice. After over two months ownership, my wife and I have not been disappointed with our choice as there is very little to complain about.
The Good.
The fridge has a large capacity which is assisted by there being no central vertical bar to impede access when you open the two french doors. To get around the issue of sealing, a “flip out” bar is attached to the left door which swings into position when that door is closed. There is a warning in the Man...Read more
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JuliaSouthwest, VIC
- 4 reviews
- 1 like
Classy
The French door option creates a classy look in my kitchen with the other stainless (generic branded) appliances. The temperature is consistent however I notice it’s more efficient when we do not open both doors at the same time. Very easy to open and close because there’s no large items in the door shelves.
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Jroc
- 5 reviews
Great and reliable fridge
I bought this fridge many months ago, and I have been thoroughly impressed by how consistent and reliable it is. I've had no freezing of any foods in the fridge, or thawing of foods in the freezer. I would totally recommend it to someone who's ready to spend a bit of money and get a fridge thats extremely reliable
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TylerPerth
- 5 reviews
Amazing
I bought this fridge a few months ago, and it is amazing. I find the price quite high, but the quality is amazing so that's a plus. The doors are hard to open sometimes compared to my older fridge. The ice maker works, overall it is a good fridge that I'd recommend buying!
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GavSwansea
- 2 reviews
Fridge
Great working fridge with a lot of room to store items in the fridge and freezer section the fridge is excellent on power consumption the fridge is east to open and close the fridge always holds good temperature for all off your food products I would recommend this fridge to anyone
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Questions & Answers
headasked
Why do most fridge manufactures only offer a lousy 2 years warrantty, my car has a 5 year and new ines have 7years?
There is a lot more to go wrong with a car.
A fridge is just a small compressor and a cabinet.
My Samsung died at 6 1/2
3 answers
KathSamsung
If you are currently experiencing issues with your Samsung refrigerator, would you be able to send us a message via the link below further detailing what issues you are experiencing so we can look into this for you?
https://www.messenger.com/t/SamsungAustralia
A member of our team will endeavour to reach out to you as soon as possible!
Kath
Samsung AU
MickSamsung
Hey there, you can follow the link below for general information on the warranty of your product but this questions is difficult to answer as we investigate and judge everything on a case by case basis.
https://www.samsung.com/au/support/warranty/
You can also follow the link below to find out more information about your rights under Australian Consumer Law.
https://www.samsung.com/au/australian-consumer-law/
We take all factors into consideration when looking into what remedies Samsung may be able to offer if a customer is having issues with their product and make judgements on a case by case basis.
If you are having issues, you can contact us via Product reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.
Mick
Samsung AU
Time for white goods being made in China and Korea to give more than 2 Years, it's just silly things are now engineered to last probably 4-5years also aust made fridges did15 +++ years not good enough prc.
And why should people have to spend more money on expensive extended warranties that only max out to 5-6
ricky p.asked
How do you unlock the wheels?
1 answer
AdaSamsung
Hi Ricky, would you be able to let us know whether you are trying to level your fridge?
Ada
Samsung AU
Lauraasked
I bought a fridge on Sunday 13th Oct. delivered and installed. After 2 days we noticed it wasn't very cold. ice creams also soft. We changed the fridge to 2deg and freezer to -20deg.
no difference. We spoke to the retailer, they said to turn it off and back on in 30mins. We tried this with no success. I opted to contact Samsung, they were initally good. turned up, Samsung car, Samsung shirt and polite, inspected the fridge. Within 30 minutes he say's the evaporator needs to be replaced and told us its only a week old, "Im going to replace the fridge" I received a text message within an hour of the tech visit, stating the issue has been escalated and a case manager will discuss the matter with me. no contact was made, I called the number and reference the following afternoon, all to be told they'll be in contact on Monday or Tuesday. 5 days after tech visit, no refrigerator for a household of 5. I ring Monday to be served by someone that had 2 woreful options, 'repair the fridge and have a voucher' or 'replace the fridge between 7 - 21 days' I can assure you I paid for the fridge and it was delivered and installed in 12 hours. I am in dismay now, and have no further directions from support, we want it resolved.
1 answer
AdaSamsung
We are very sorry to hear about your experience with us and would like to further look into this, Laura. Would you be able to send us a message to the link below with your contact details and reference number?
Jo
Samsung AU
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Samsung AUSamsung
Wow! We’re so blown away by your review. It made our day here at Samsung. Thank you for sharing this with us.