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29 questions from our users

Joey

Joeyasked

SRL457MW / SRL458ELS

I’ve just purchased the Fridge today and the noise sounds rather loud for a fridge ? Is this normal as it’s is very annoying.

1 answer
Samsung
AdaSamsung

Hi Joey, we've provided a link below with further information on normal operating sounds of Samsung fridges.

https://www.samsung.com/au/support/home-appliances/normal-fridge-sounds/

If you believe there may be a fault with your unit, please send us a message to this link:
messenger.com/t/samsungaustralia

Ada
Samsung AU

Sarah

Sarahasked

SRL457MW / SRL458ELS

I'm getting this fridge/freezer but looking at the star rating and reviews has got me worried... How reliable is this?

4 answers
Grand bg
Grand bg

Looks wise it’s a beautiful fridge! Mine happened to be a lemon and based on my experience with Samsung I would say stay away from Samsung!
They were not willing to help at all.

Sarah
Sarah

Damn I know I love the look of it but I can't get out of it now ..... It's getting brought for me, so even with the warranty they didn't help, now I am scared ... don't like the sound of it at all, hopefully mines good :/

Grand bg
Grand bg

Hey how’s your fridge? Is it very quiet?

Sandra

Sandraasked

SRL457MW / SRL458ELS

can you buy replacement drawers for the freezer? like wire ones? the current one's dont open more than a few inches.

1 answer
Samsung
AdaSamsung

Hi Sandra, if you are seeking to purchase replacement drawers, it would be best to reach out to your nearest authorised service centre.

You can locate your nearest centre via the link below:
https://www.samsung.com/au/support/service-centre/

Ada
Samsung AU

NIL

NILasked

SRL458ELS (Silver)

my samsung bottom mount srl 458els the freezer is perfect but top of fridge not cold at freezer has always been -21 top 9 celsius

2 answers
Carolyn Steele
Carolyn Steele

The fridge section of mine works well but the fruit/vegetable crisper does not keep things fresh. They become wrinkly and soft within days. Sorry but I would not recommend this fridge.

Samsung
AdaSamsung

Hi Nil, we understand you are having cooling difficulties with the fridge section of your unit. Would you be able to send us a message to the link below so we can further look into this?

https://www.messenger.com/t/SamsungAustralia

Alternatively, you can reach out to us on 1300 362 603 for further assistance.

Ada
Samsung AU

Allen A.

Allen A.asked

SRL458ELS (Silver)

How to adjust level as my 458L fridge tilts to the left and I can only adjust the right side wheel but not the left wheel which won’t budge (unless it’s actually not an adjusting wheel).

3 answers
Carolyn Steele
Carolyn Steele

Sorry I can't help there. The delivery man set mine up.

Samsung
AdaSamsung

Hi Allen, both the front right and left legs are able to be adjusted. We have provided a link below to help guide you.

User Manual (page 15) > http://downloadcenter.samsung.com/content/UM/201908/20190806184133584/Drawing_DA68-02676A_1.5.pdf

Jo
Samsung AU

Allen A.
Allen A.

Hi Jo,
Thanks for your reply. I have the manual already. Your friendly delivery guy, Gary, came back and fixed what I thought was a stuck wheel adjuster and freed it. The fridge is now levelled. If there were more delivery guys like Gary, this world would be a better place.
Cheers,
Allen A.

4kdmpy1997

4kdmpy1997asked

SRL458ELS (Silver)

How do I set the temperature for the fridge it wont let me set it

2 answers
Samsung
AdaSamsung

Hi, we have provided a link below to help guide you on using your fridge's control panel. If you continue to experience difficulties with this, we recommend for you to reach out to us on 1300 362 603.

User Manual (page 18) > http://downloadcenter.samsung.com/content/UM/201908/20190806184133584/Drawing_DA68-02676A_1.5.pdf

Jo
Samsung AU

Maz
Maz

I am having the same problem

dino9937

dino9937asked

SRL457MW / SRL458ELS

Hi, ive just bought one of these. ive noticed when i open the door theres almost like a fan type noise that runs for a bit, abut 10 seconds or so, then the noise goes away. when i close the door it comes back on for same amount of time then goes away. is anyone else experience this issue/sound?

5 answers
Aywa
Aywa

I haven't encountered any such noticeable fan sound in my fridge, but occasionally overnight sounds like ice cubes falling into something, even though I'm not using the ice cube tray.

Bellakelpie
Bellakelpie

The thermostat on modern fridges will activate the fan and compressor as soon as the fridge's electronics detect that the door has been opened.

dino9937
dino9937

I don’t think that’s the case. As the problem is intermittent.

Chris J.

Chris J.asked

SRL457MW / SRL458ELS

what size allen key tighten handle on SRL 457MW please

1 answer
Bellakelpie
Bellakelpie

2MM Hex key with ball end profile fits the Grub Screws on my fridge door handles.

Marek Jasieniak

Marek Jasieniakasked

SRL458ELS (Silver)

Can the doors opening angle be limited to 90 degrees?

4 answers
Samsung
AdaSamsung

Hey Marek, are you enquiring of whether you are able to limit the fridge door's opening to a maximum of 90 degrees? Any further information will help clarify our understanding.

Jo
Samsung AU

Marek Jasieniak
Marek Jasieniak

Hi Jo,
Yes, that's correct. The fridge is in an enclosure and a wall on the opening side is long and interferes with the fridge/freezer door. Therefore I need to limit the fridge opening to a maximum of 90 degrees.
Looking forward to hearing from you
Cheers,
Marek
PS
I have a photo that describes clearly the problem but I could not paste it here

Samsung
AdaSamsung

Thanks for letting us know, Marek. We recommend for you to use for example, padding if you would like to avoid the doors from hitting the wall in the enclosure as the refrigerator's doors are unable to be adjusted to a limit of 90 degrees.

Jo
Samsung AU

Brandon

Brandonasked

SRL458ELS (Silver)

I've noticed that our Samsung fridge makes a lot of noises such as a kind of banging sound near the left side of the fridge, and a rising and falling vibrating noise almost other sounds. Is anyone else getting this and is this normal?

3 answers
phoenixd
phoenixd

Hi Brandon, mine is pretty quiet. No funny sounds.

Briancq
Briancq

I got rid of the heap of this fridge an I swear I will never buy another Samsung product

Samsung
Samsung AUSamsung

Hi Brandon, we'd be more than happy to look into this for you. Would you be able to provide me with your contact details and any reference number to our Facebook via the link below?

Please ensure to copy and paste your enquiry in a private message to us.

> m.me/SamsungAustralia

Jo
Samsung AU

Kathleen Gorman

Kathleen Gormanasked

SRL457MW / SRL458ELS

Hi
I have the samsung srl458els frige and finding it hard to open.Is there something that i can do to adjust

Kathy Gorman

2 answers
Briancq
Briancq

Sorry I can’t help you

Samsung
AdaSamsung

Hi Kathleen, if you are still finding it difficult to open your fridge doors, you can contact our Customer Care team on 1300 362 603 for further assistance.

Jo
Samsung AU

Tracie

Tracieasked

SRL458ELS (Silver)

Does it meant to get condensation in fridge part meaning slighty damp with wster

3 answers
phoenixd
phoenixd

Hi Tracie, mine doesn’t. Although on very hot days, the clear plastic vegetable drawer may get a little cloudy if I have the fridge door open for a little too long. But I never get condensation to the extent that it feels wet in the fridge or vegetable drawer. If yours is doing that I’d suggest you call Samsung service. Hope this helps.

Briancq
Briancq

No water settles in the bottom of the freezer department

Samsung
Samsung AUSamsung

Hi Tracie, if you believe there is unexpectedly unusual amounts of condensation, we'd be more than happy to look into this for you. We recommend for you to contact our Support Team on 1300 362 603.

Jo
Samsung AU

Harley

Harleyasked

SRL458ELS (Silver)

Need to take doors off to fit the doors of the house how do I do that

No answers
charlie

charlieasked

SRL458ELS (Silver)

how to clean the stainless steel doors without marking them i wiped them down with a new and rinsed damp cotton cloth and it marked the fridge is 3 weeks old

No answers
Rick B

Rick Basked

SRL458ELS (Silver)

Is it frost free in the freezer part?

3 answers
porcelina25
porcelina25

Yes. :)

Martin C
Martin C

Yes all clear

Rick B
Rick B

Thank you

andy

andyasked

SRL457MW (White)

Samsung SRL457MW 458L Bottom Mount Fridge freezer and fridge not cooling and the fridge and freezer numbers keep flashing only about 1 year old any ideas?

1 answer
porcelina25
porcelina25

Is it still under warranty? I'd contact the place you bought it from for repair.

Laxman

Laxmanasked

SRL458ELS (Silver)

I dont know why my fridge just stop working and just stuck in 80 and Showing E on another side. Both are blinking.. Any ideas?

1 answer
Samsung
PhilSamsung

Hi there, there may be a fault with your fridge. Please contact our customer care line on 1300 362 603 for assistance, alternatively you can reach out to our social team via Facebook or Twitter for assistance.

Philip
Samsung Australia

Jocelyn

Jocelynasked

SRL458ELS (Silver)

If you on the unit does the bottom fridge has light also or don't have?

1 answer
martind57
martind57

The bottom is freezer, it has 3 drawers with no light.

Glamber

Glamberasked

SRL457MW (White)

Does anyone else hear excessive fan noise from this model? It almost sounds like the dishwasher is in when its cycling. I'm trying to decide if this is normal or if I'm being sensitive to noise.

1 answer
Samsung
Vicky C.Samsung

Hey there!
We’d happy to help with your concerns about your dishwasher. Would it be possible to send us a video via our Facebook page?

Facebook > m.me/SamsungAustralia

Edie

Edieasked

SRL457MW / SRL458ELS

What is the size in inches & cu.ft.?

No answers
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