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Myrtle
- 4 reviews
Still working well adrer 4 years
Bought this washing machine 2015 and not have any problem since been working perfectly clothes no runs or tears highly recommended for family and friends and smart energy too to have to have it
Purchased in August 2021.
1 comment
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The reviewer stated that an incentive was offered for this review
Bris ShopperSouth East Queensland, QLD
Terrible Product
This machine IS A WASTE OF MONEY! Do not purchase one. I bought this model a year ago and it has been replaced twice. I am absolutely astounded that anyone is giving this machine a 4 or 5 star rating! It has had faulty electronics, display failure, cycles fail & now the second replacement has just completely stopped. I would never buy a Samsung product again.
Purchased in August 2021 at The Good Guys.
1 comment
KathSamsung
Sorry to hear of the issues you've had with your Samsung washing machine so far and I would like to investigate this further for you. If you would like me to do so, please don't hesitate to send us a private message.
Kath
Samsung AU
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Moh A.Sydney, NSW
- 12 reviews
- Verified purchase
Good washing machine
My old Machine stopped, checked online found JB hifi had the best price at the time ordered, pick up and been very pleased with it so far. Good wash, shorter time than my old unit.
Purchased in June 2021 at JB Hi-Fi for $560.00.
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Linda M.
- 4 reviews
I have had this product for about 6 months and love it.
I wash all my clothes in this washing machine, from doonas to delicates and it's amazing. the controls are easy to use and the cycle times are great, as you can have it on for a quick wash for 30 minutes or a deep clean for 1 hour and a half. It's a lot quieter than any other washing machine that I have had and I love the little music playing to let you know the cycle has finished.
Purchased in March 2021 at Harvey Norman Online for $499.00.
2 comments
Lisa K.Samsung
Thanks for letting us know about your experience with your washing machine, Linda.
Lisa
Samsung AU
No worries, as I said I love it!
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Richard
- 2 reviews
Very Happy
I’ve had this machine for only a week. Have thrown everything at it from shirts, minimum iron to Quilt covers using steam. Just Brilliant
So very very quiet.
Thank You.
Purchased in August 2021 at Harvey Norman.
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lolaOMAGH
- 3 reviews
- Verified purchase
Best washing machine I ever had
Does remember your favorite program so you don't have to press a lots of buttons to start your program, 15min wash - everyone love it, clean laundry, quick and easy to use. Highly recommend for busy family.
Purchased in June 2021 at Currys.
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NoNameSydney, NSW
- 6 reviews
Not washing and rinsing properly
The machine is not working properly. Not washing and not rinsing properly. Have to put another rinse cycle every time. Waste of water and electricity. Not worth the money I paid for it.
1 comment
AdaSamsung
Hi, this sounds like something our Support Team can assist you with. We recommend for you to contact 1300 362 603 so that we can look into this for you.
Jo
Samsung AU
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Rich HSydney, NSW
- 7 reviews
- 2 likes
- Verified purchase
A great all round washing machine
This is a great machine for a small household. Six months of use so far. Compared to a previous F&P machine, I have found this to be flawless. It cleans efficiently and faultlessly every time. There are no marks on clothes and the spin cycle works well (and clothes that were left unclean by previous machine are now restored). I only have to do 2-3 loads of washing a week. It does struggle with bulky items like a pillow (the spin cycle wouldn't finish despite multiple attempts), but copes with multiple towels and sheets in the same load.
Purchased in December 2021 at Bing Lee Physical store for $685.00.
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Sayed M
- 4 reviews
Compact and easy to use
just purchase this washing machine WW75J54E0IW. it is very easy to use and i love the quick 15 min wash cycle. it is very quite and gets job done perfectly
Purchased in May 2021 at Bing Lee for $595.00.
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The reviewer stated that an incentive was offered for this review
karen55Greater Melbourne (Outer), VIC
- 31 reviews
- 3 likes
Love this machine
Went from top loader to this, wish I had done it sooner. It has plenty of washing times and types to choose from. I have not used a stain remover since I purchased it. Low noise and beeps when finished. Reasonable cost to buy, I am very happy.
Purchased in September 2021 at The Good Guys for $699.00.
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plumbossPerth, WA
- 14 reviews
Cleans clothes
Purchased this machine because our last Samsung lasted 12 years, trouble free.
This machine came with Bubble Soak and Steam features which seam to work well as the clothes are clean.
At this stage I can recommend this washing machine.
Purchased through Appliances Online, 5 STAR rating.
Purchased in February 2021 at Appliances Online for $685.00.
1 comment
Samsung AUSamsung
Thanks for you review! We’re glad to hear you’re enjoying your Samsung Washing Machine!
If you have any questions or need us to look into anything feel free to send us a message. Our best point of co... Read more
ntact is through our Facebook page so feel free to send us a PM.Similar opinion? Write a review on ieatwords.com.au!
Don't waste your money on a Samsung washing machine
My Samsung Ecobubble washing machine cost £500 and has broken down after 3.5 years. As it is out of warranty Samsung are completely disinterested.
It stops mid cycle after filling with water. This seems to be a common problem as other reviews say the same thing.
The machine really didn't work any better than other, cheaper washing machines I've had in the past. I had expected more from the £500 price tag and certainly better service from Samsung. Don't waste your money on a Samsung product, they don't live up to the hype.
1 comment
PhilSamsung
Hi Marie, we're sorry to hear that your machine has run into these issues. General maintenance is required from time to time to ensure the longevity of the product, even if it is not an Australian mod... Read more
el. We apologise about your experience and we hope to improve our products and services in the future.Similar opinion? Write a review on ieatwords.com.au!
JamesPerth
Just purchased, would not turn on after less than two weeks
Purchased this machine (actually the 8.5kg version) new on 8-12-18 and tried to use on Monday 17-12-18 (less than nine days later) and the machine would not turn on. The repairer came out and said he had two failures like this within a week and ours was the third he was aware of. The machine also has a strange, unpleasant rubbery smell that still lingers. Hopefully the replacement part lasts more than nine days.
1 comment
Samsung AUSamsung
Hi James, we are very sorry to hear that you are facing some issues with your washing machine. We have sent you a PM requesting for more info, when you get a chance can you please send those details?
Jazz
Samsung Australia
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BeaBrisbane
- 3 reviews
- 1 like
This is perfect
Even in a short circle it is perform very well. My kids clothes come out nice and clean without soaking or any preparations. Easy to use, everyone can find their "favourite" programs on it what is suits for their life style! I really can just suggest it to every mum.
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BonbeeMelbourne
Was gd machine only used for 4 years now stopped working
Bought this 10kg washer in 2014 so only 4 years old suddenly stopped working, machine could not even turn on!!! What can I do now? Can't believe only works for few years!! My old cheaper machine wash daily last for 10 year! This machine only used 2-3times a week!! Wasted my money on the expensive machine!!
2 comments
Samsung AUSamsung
We are very sorry to her this Bonbee, this sounds like something our Support Team can assist you with. We recommend contacting them on 1300 362 603 to further discuss.
Jazz
Samsung Australia
Called, all your team asked for receipt of day of purchase. Machine itself is 2014model. Not under warranty no free fixing machine, how much if ask Samsung send someone to check and fix... Support rea... Read more
rm : I don't know... The computer of the machine is dead. That's is!Similar opinion? Write a review on ieatwords.com.au!
PearlBrisbane
Samsung washing machine drum failure
We purchased our Samsung Front loader just over 5 years ago and have had no problems with it until recently.
The machine was purchased in 2013, so is less than 6 years old.
We started to notice the washbags we use were getting damaged, then saw threads being pulled on the towels.
I checked the drum thinking that part of a zip may have broken off and became stuck in drain hole in the drum but I couldn't find anything.
Then my wife noticed that the back solid part of the drum was fractured and has Sharp edges that were catching the clothes.
...Read more
1 comment
Samsung AUSamsung
Hi Pearl, we are very sorry to hear that you are having some issues with your washing machine. We've sent you a PM requesting for more information, when you do get the chance, can you please send those details through?
Jazz
Samsung Australia
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Gemma
- 8 reviews
- 10 likes
No issues
I’ve had this washing machine for a couple of years now and it’s beef pretty solid! I did have 1 issue with it last year but Samsung send out one of their technicians and fixed the problem for free. The only problem I have is that the wash options are quite long, like the shortest cycle is 1.5 hours. I do wish it has a quick wash option.
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Rosie
- 5 reviews
- 6 likes
A reliable and quality machine
Bought this machine a couple of years ago now and it's been so reliable and high quality. No complaints at all. It's easy to use, has a number of excellent options and fits a lot of clothes.
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Questions & Answers
Sallyasked
Only bought the machine1 month ago and does not finish cycle. 5c message for filter blocked and nothing in it. Very disappointed, continually draining by hose. Won't even spin
1 answer
AdaSamsung
Hi Sally, if the pump filter is clogged, an information code of “5C” appears on the screen. We recommend for you to clean the pump filter via the steps in the link below.
User Manual (page 43) > http://downloadcenter.samsung.com/content/UM/201803/20180303111357091/WW5000J_SEHC_DC68-03887A-00_EN_TH.pdf
Please also:
- Make sure the drain hose is not frozen or clogged.
- Make sure the drain hose is positioned correctly, depending
on the connection type.
- Clean the debris filter as it may be clogged.
- Make sure the drain hose is straightened all the way to the
drain system
If you continue to experience troubles with this, please feel free to send us a private message through the link below.
https://messenger.com/t/samsungaustralia
Jo
Samsung AU
Download manual
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KathSamsung
Glad to hear you're currently enjoying your Samsung washing machine after 4 years, Myrtle! Your feedback is greatly valued and will be forwarded on to the team so we can continue to further improve on... Read more
our products and services. If you have any other enquiries, please don't hesitate to send us a private message, so we can further assist!