Samsung Questions & Answers

How long does it take for Samsung to pay a redemption into a bank account once it has been verified. It been 6 weeks since I have competed the redemption?

I had purchased a Note 10 from a Samsung store on the 7th November during the time the earbud redemption program was active. I was in two minds of buying the phone but the free ear buds were an enticing proposition. I filled the appropriate online form with all the info required. I hadn't received any feedback as to whether my claim was verified A week later so I decided to call Samsung ear buds call centre. Finally a half hour later I got through and was told they forgot to inform me that my claim was verified. On the 13th of November my claim was verified. It has been stuck like that ever since to this day. Made many attempts to call but all calls were in excess of 20 minutes+ before the phone cuts out. As if this is a deliberate act to reflect the problem; keep them in the dark. The 30 day limit is soon encroaching and I highly doubt Samsung will honour their promise. This ear buds redemption promotion has Simply been a form of bait IMO to lure honest customers to their product and put these customers aside while Samsung continue doing business. No communication and no care for the customer's interests. My redemption number is, RDP0000136904. Lewis.

I have a Samsung 65in HD Smart TV. It no longer picks up my wifi. Once you click wireless on the Netwok section in checks then just goes back to the selection. TV is 3.5 years old so still new

Hi there
I bought note 10+ on 1st October 2022
Will I get galaxy buds ?

Why do you continue to lie about the compatibility of the T5 SSD??? The website is wring. The manual is wrong. I told you about this 3 months ago and still you continue to mislead consumers. And dont refer me to Facebook. Only morons use Facebook!!!

My 4 month old s10plus is making my phones covers turn a funny colour within only just 3 days. It almost looks like some sort of substance is seeping out of the back section of the camera. I'm starting to get a little worried as I have never experienced anything like this before. Could it be dangerous for me to keep it on?

Is there a phone cover that has a section to keep the sin/sd card pin key in it, so you can carry the pin key everywhere you go with you and get to your cards any time?
If not would you guys ever consider making a phone cover with a clip in section for the pin key?

I'm always looking around for a safey pin or a bit of wire or a earring or something to open my card slots at the worse time and can never find one but if there was always a pin key in the cover I wouldn't have that problem.

samsung are a mob of crooks.
never buy another samsung product again
they tell you lies and never follow up your calls.
unless you contact them they just ignore you

Why does my phone (sg7) say 100% charged but red light has not turned green to prompt unplug?
This occurred this evening, first time.

Why have ALL my bookmarks been deleted (sg7)???
Where are they???
I've NOT deleted them and no-one has access to my phone.

Another reason the samsung galaxy 7 is not a great phone!

i just sent my S8 to roadhound at Samsung request as ny phone is still under warranty
But i get a quote from this place for around $400 saying I damaged the mother board where the sim pins are

don't get it
i never put a screw driver in my sim slot but they can blame m, i am disgusted a 1k phone and i am getting screwed

so disappointed in life :(

Are people having issues with the One Connect cable that connects the Samsung TV and the One Connect box ?? Being proprietary it means that if there is a problem with the cable then the TV cannot work. Samsung have been unresponsive to numerous requests for information regards a replacement cable arriving - now waited 10 business days (and no contact from Samsung)

When can I get a feedback about my lost product?

I ordered water filter for my fridge through Samsung online as I thought it would be less to worried about. But it proved much more problematic.
I ordered the product online on Dec 28, 2018 and received a message saying it’s going to be delivered on 3rd Jan and I would be contacted before delivered. On Jan 4th and 5, I checked my mail box and front yard and there was no card or any package about the product but my order was marked as Delivered online. I reported this issue to Samsung via 1300 call last week twice and they promised me response within 48 hrs. However, I haven’t heard anything after 4 days passed. No update, emails or any feedback. This is the worst online purchase experience I’ve ever had in my life.

Why does Samsung Australia dishonour Australian warranties in contrast to much smaller competitors who have excellent warranty, return, refund practices, Samsung seems to be a nightmare to claim any warranty issues with? (going by reviews here/elsewhere, personal experience).

Hi I have a samsung s7. In the past 3 weeks when i send a text a web page automatically attaches.example my text ended with end.im or mum.xxx this particular web page turned in pornography. i found this so annoying cause that text turns into irrelevant web pages some inappropriate!! Its frustrating that i have no control of stopping these dumb web pages being attached. I went to my phone provider n he laughed then suggested i go to samsung shop they couldnt help either.i want this to stop ive been texting for over 20 years and have never been so embarrest with these attachments that my family or friends are recieving when sent. This also may affect young innocent kids that invest into a samsung phone whos text are abbreviated. Why cant there b a option to turn this off on my phone or is there???? can you tell me how to turn it off. PLEASE?

When will samsung improves customer service??

I have Samsung Galaxy S3 smart watch (Frontier model) and its charging dock and cable were both burnt overnight. Fortunately no one hurts because I woke up from the terrible burning smell in the kitchen where the charging dock & cable were normally used and I unplugged from the power outlet quickly. I sent them to Samsung Australia (Sydney Olympic Park, NSW, Australia) and they refused to either exchange or refund.They said I had purchased from other country(USA) which is not covered in Australia, and also foreign substance (non- manufacture fault). I spoke to the seller and they said they(one of the biggest sellers) are only selling Samsung genuine products. Also Samsung recognized the serial number etc. This kind of burning devices(by Samsung) is already a terrible & dangerous global issue however I cannot get any support from Samsung. What should I do?

I'm from Melbourne, Australia.
I bought my Samsung Galaxy S7 Edge on 08/07/16.
I had this issue, "Line of death pink line running through edge of the screen" just after I bought this phone and Samsung warranty fixed this issue on 14/02/2017. I still have the receipt.

To my suprise same issue came back last week and I took it to Samsung. But this time they CLAIM that the phone is liquid damaged and they cant fix it by the warranty and they want me to pay AUD$336 to get this fixed.

This phone has never touched any water or any liquid. Also the phone is working fine other than the line of death pink line running through edge.

Are they just trying to avoid the warranty claim? What can I do about this?