Sanden Eco Heat Pump Questions & Answers (page 2 of 2)

Normally the temperature is set by the installer in accordance with your local govt regulation. The temperature of the hot water is measured at the nearest outlet (tap) from the hot water tank. But if you think the water is too hot you can ask the installer to re-check the set temperature. I taught the same about ours after it was installed but it is more about how much efficient the Sanden is compared to the Rheem heat pump we had before.

As mentioned the installer can adjust that for you, how ever i would happily swap yours for mine as mine is never hot enough and keeps faulting ??

Make sure you have your tempering valve wound out to 50C. Or if it's too hot you can mix it down to 40C. The AGV standard tempering valve supplied has a manual available on the AVG website. If you don't have a tempering valve and it's 60C where you are then you do not have safe Australian Standard hot water and it's questionable whether your installation was legal.

Connie,

The origination of the unit is not worth considering, the air temp is the same weather you are in the sun or not. Also worth noting is the amount of time it will run, for a 200 liter daily hot water usage it will run for two-three hours max.

Need a electrician to adjust the block out time, refer above as I don''t think it will be required and no you cannot adjust the temp, however you could adjust the temper valve for this, refer this to your plumber.

Email me if you require more info. [email removed]

Michael

Thank you! I put the compressor in the carport anyway as it is out of the weather and they have adjsuted the timer so it only heats during the day. I may change that at some later date as I notice it comes on around 0830 and the sun is not as strong in winter at this time. It is working really well. am happy with the installation tradies, they were excellent, and its working efficiently. will be interesting to see the next elec bill for comparison with last year. Thanks again.

Under cover is the best option especially in cold areas subject to frosts. I would also look at going a location that has the shortest pipe run between the compressor and the tank and the shortest pipe run from the tank location to your services (ie bathroom kitchen and laundry) though for economic reasons where your existing tank is currently located is often the best location if you're on a tight budget.

Hi Mike - I don't have details at hand just now. Total cost was about $3,100 installed, including rebates. This is for Victoria. After we did the sums on power saved and the cost of off peak electricity for our old HWS, the heat pump made good sense. I hope this assists.

G'day Mike, Basically, one just needs a water supply, and Power Outlet - Amp should be @ 15, for the supply, and continuous supply. Combine with Solar Power panels, cost to run is minimal.
Therefore - cost to install : if new building, minimal. If existing, depends what's already in the location.
There's a Federal 'STC' rebate for Heat Pump Hot Water, and in Vic - only if you're replacing an existing Electric Storage, another rebate applies - 'VEET'. Cheers

Hi, my installation costs were included in the price of the unit.

Sorry I don't have the figure for installation as they gave me a figure which included supply of units, ( 315ltr stainless tank and heat pump which is separate and similar in size to a in wall air con unit.) Disconnection and removal of the old unit. Installation by plumbers and an electrician with certificates supplied and making allowance for the energy rebate came to $4350. Hope this helps. PS it has been very effective so far supplying good supplies of hot water to our 3 person household.

We had our unit fully installed for $3950.00 after rebates in Qld

HI Nancy...I have a 315 litres and loving the Sanden...The best business I dealt with was Ureco and check out there website. They had great information on their site and when I had spoken to Alex who knew anything and everything about hot water I was able to make a decision...He was very efficient and knowledgeable so I was confident that he knew his stuff and was prepared to help me. The only business I'd go back to for hot water and I always refer Ureco to friends, family and colleagues and they've continued to be the best from what I'm hearing...

Thanks, I am not in your area but just wondering if the 250 litre tank will be adequate for 4 person household.

You could find Sanden`s recommended installers on their website.
Based on my experience it looks like that you will get the same heating unit no matter what tank size you get. And the heating unit does generate hot water fairly fast 4Hr for 315L. So I guess if you are willing to keep the unit on all the time that shouldn't be a problem.

Yes
I'd highly recommend Ureco.
Chekout there website.

Ureco was too expensive. Heatpumps perth was much cheaper.

We are the Perth dealer Pure Electric. Ureco no longer deal in Sanden You can call us on 1300 86 78 73

I went to the Sanden website and put in my postcode. They directed me to the nearest dealer

According to Sanden's website there is. See: https://www.sanden-hot-water.com.au/locate-installer?r=925711&postcode=2541

for postcode 2541 from the sanden website =
Name:SOUTHCOAST SOLAR SOLUTIONS
Address:11 Tartarian Crescent,
BOMADERRY NSW 2541
Phone:(02)44224155
Fax:(02)44224155
Email:[email protected]

here is a link to find your local dealer on the right side of the page ... enter your postcode ... https://www.sanden-hot-water.com.au/

Your nearest according to the map is at Seven Hills, Phone 132113. Two other possibilities but a little further away is at: Kenthurst, Ph. 02 96540707 and Penrith, Ph. 1800 689919. If it works as well as mine has you'll have to change your name! Cheers.

Avoid getting a Sanden heat pump at all costs. The back up support is not there from Sanden Australia. I had to contact Japan to get a response then the email games began. Not worth the stress!

Avoid Sanden heat pump. No company back up.

I beg to differ as a Sanden dealer Fantastic service from Sanden. They always pay us the labour costs and supply parts for legitimate warranty issues. Sanden Now has a 6 year warranty on the heat pump (10 year on the tank with 5 year pro rata extension 15 year total) which includes the controller unlike some competing units and they've been known to frequently help customers just out of warranty with free spare parts or even parts and labour.

Time will tell but sanden has been around a long time. I only know that the gas storage hot water I had was costing $100 a month to run. So it will come close to paying for itself in the 3 year warranty on out door unit should something go wrong.

Had mine since January/February 2014 and it's still going strong. My parents saw it running and they put one in as well. We are both very close to the waters edge and a harsh environment for any hot water system to date I'm extremely happy.

We've had ours for nearly four years. Still impressed with it!

Tania,

We plan to do a yearly maintenance with some of our customers, mainly commercial thou. All you need to do is make sure the filter / strainer is cleaned, and this is explained in the user manual.

Thanks.

Michael Sackett

Hi the compressor doesn't have much maintenance, I believe it there's something wrong it needs to be replaced??

Hi Tania I am Energy Solar solutions .com .au a Sanden installer Here in Brisbane Queensland A blocked filter mesh can cause an error message or a worn circulation pump impeller can also cause an error message both easy fixes saying that in five years i have not had to change a pump or check the mesh on any of my units i have installed as i use the recommended installation kits with the pre strainers built in and believe in

Hi there Marita, your question needs a lot more information before you could make an engineered decision.

Three Sanden 315 litres will supply 950 litres of stored hot water and will recover water about 240 litres per hour based on a 12 degree ambient temperature. The hot water profile needs to be looked at as well as the shower heads, occupancy, reticulation design and many other factors.

The warranty and insurance would not be a problem if they are being installed as per the manufacture installation instruction.

Please email me of [email protected] if you require more info.

Thanks.

Michael

Occupancy is a problem as it varies we don't have maximum capacity at the moment, any apartments with heat pumps in Victoria that you're aware of??

we have connected a sanden to a 900 litre tank bank... does it no problems ( commercial kitchen)

going great,heats water to 65degree without backup element.we had snow this year and plenty of frost

Good no problems so far.

We installed a Sanden 315 litre in April 2014.
It is fantastic
It replaced both a gas instantaneous AND an Off peak hot water heater, and currently supplies 3 separate units and typically 6 people
all this and cut our hot water heating costs by 60-80%

Also, we have the timer set for operation during the day when the solar panels are producing excess which would otherwise go back to the grid.

It is the cheapest form of energy storage- yes cheaper than batteries.

So quiet too.