Sanden Eco Heat Pump (page 2 of 3)

We've had problems with our Sanden heat pump since we got it back at the end of 2015. It started with corrosion of the external covering of the tank and around the water inlets/outlets meaning constant leakage. We've had to replace the thermostat within the first year as we were getting no hot water. And for the last few months for some reason it has been switching off so every time we want a hot shower we have to remember to go out and turn the power off for a minute then restart it to crank it up again an hour before we shower! I'm not happy and living 2.5 hours from Perth, no-one seems to want to come out and help us sort it out. Great when it works, but too many issues.

Not at all happy with my Sanden heat pump. $5000 and three years later it has died and I now learn that it only had 3 years warranty. How can this possibly be described as an economic and efficient system?
No word on whether it can even be repaired. If I have to replace it, I certainly won't be investing in another Sanden.

We have just had a Sanden 315L heat pump installed by Pathfinder Plumbing in Brisbane. It's early days, but so far so good, the system is very quiet, and we certainly have plenty of hot water :) Phil Gilliland of Pathfinder did a great job of the install, very tidy and professional work, he obviously takes pride in what he does! Turned up on time, got the job done, cleaned up afterwards, I would thoroughly recommend him if you are after one of these systems. Phil had the system installed before some places I had asked for a quote had even come back to me!!!

We had a Sanden Heat Pump installed two and a half years ago by Pathfinder Plumbing, Kenmore in Brisbane. We have been thrilled with its efficiency, and quietness. Phil Gilliland came when he said he would, and performed the installation to the highest standard. Recently a small part caused a leak at the top of the storage tank. Phil came immediately, and fixed the problem at no charge. I cannot speak more highly of the Sanden pump and Phil's professionalism.

I had a Sanden system installed 5 years ago and have had problems with it the whole time, we keep getting error EO40 on the heat pump which trips the system out All the time, have tried cleaning filters, putting new in line filter on, have had no help from the initial sales person, very disappointed with the after sales service, even from Sanden head office, no one seems to want to fix our problem, looking at replacing it, a total waste of $10,000.00

I purchased the Sanden Hot water heat pump after hearing great things about the performance of the system which uses carbon dioxide refrigerant. We have found this is a great product that uses a natural refrigerant that works with minimal capacity loss right through Tassie winters, and is so cheap to run. I was sceptical at first but the system is definitely worth the investment over a conventional electric HWS. My power bill for just hot water dropped easily by 75% after installing one.

After over 5 years of problems with a Rheem Heat pump water heater we decided to replace it with this Sanden Eco Heat pump. Peter Hungerford, who installed it is a real deal, the Sanden has been working well, and very quiet and no more complaints from my neighbours. This water heater is the best.

Does everything I was told it would do. Quiet and efficient. I especially like being able to utilise my solar panels power production during the day to power the system. Sanden allow you to simply program when the systems mandatory daily heat cycle occurs. Innovative solar water heating that's located under the house out of sight.

We enquired about a Water Heat Pump & looked @ lots of reviews on all brands of units. After serious consideration we decided to settle on a Sandon Eco water heat pump. When we first heard the price of the unit we were abit put off but realised if you want the best on the market that's what you have to pay. Thank you Peter Hungerford from Energy Solar Solutions for all your advice & professional workmanship & installation on the unit. We are very pleased. We would not hesitate in recommending Peter in doing your job.
Ps.A big thank you again Peter for a perfect job well done.

After reviewing builders choice for the heat pump on our new house and researching what was available I am glad I decided on this unit. It is efficient in power use, quiet in operation and I haven't had an issue during 4 months of use so far.I live in SW Western Australia and was worried about low ambient temp affecting performance during winter,even at temperatures near zero this unit continues to produce consistent hot water to my house, I would recommend this unit

After our 6 year old Quantum heat pump imploded due to electrolysis we checked the reviews on most efficient and cost effective hot water alternatives and settled on the Sanden Eco 315 heat pump which best took advantage of our solar array.Ben Cole from Newgen Solar in Melbourne visited us to outline the attributes of the system which included very quiet fan operation, stainless Australian made 316 tank with a 15 year guarantee, ( no annode needed ), quality installation and removal of our defunct unit. He took care of the govt. rebate and true to his word had the whole thing organised to be installed the next day. Cost with the rebate was $4500. I will give you all an update when the unit has been in operation for 6 months.

Have had our Sanden Eco Heat Pump 315L for just over two months now. Runs on overnight tariff for a household of 5 and have had hot water 24/7 with no issues. The unit is so quiet when running it is unbelievable (yes I got up in the middle of the night to listen to how quiet it was) The Sanden replaced a 15 year old Rheem 250L electric storage unit which was using 11.5kWh a day on average. In comparison the Sanden uses 2.6kWh a day on average since install to heat a 25% larger tank of water . On the Sanden website they state a saving of 78% over a conventional storage hot water service. My figures absolutely support this claim. Loving this amazing product

Sanden are a good company in our experience. However do not purchase this System if you plan to use it for Hydronic heating your home. Enter Store in Eltham advertised and sold it for this purpose and it doesn't work efficiently nor does it heat as it should. I expect it would be OK for hot water alone. There is lots of info from Sanden as to its effectiveness. but under no circumstances buy this thinking it will work, as Enter Store have advertise, as a solar heat pump for hydronic heating, it was Not designed to do so and don't let them tell you otherwise.
Pls note I'm rating this for hydronics not hot water

Quieter than my aircon and only cost 1/4 electricity to run.

Yes the up front cost is pretty high but it will pay it self back in about 3-4 years.

Would never live without one if we ever moved.

And the unit is pretty smart as its a separate system so you only need to replace one unit if the tank or heat pump broke