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79 questions from our users

Rhiannon L

Rhiannon Lasked

Hi,
Recently the buttons on the handle have stopped working and therefore I am unable to control the level of suction and use the Power Control. Why could this be?
Are you able to buy a new handle separately?
Thanks

1 answer
Sauber
Godfrey G.Sauber

Hi Rhiannon,
This could be an connection issue or an issue with the PBC in the handle or machine.
Due to the electrical components of the hose the handles are not sold separately, you would need a whole replacement hose, they can be purchased from Godfreys for $199.
Alternatively, the hose can be booked in for inspection as is may be able to be repaired instead of needing replacement.
Regards,
The Godfreys Team

Tui M.

Tui M.asked

Just changed the bag on my Sauber Intelligence and now won't turn on. Sign says HEPA1. What does this mean. I've checked the filters and still nothing

1 answer
Sauber
Godfrey G.Sauber

Hi Tui,
This is usually indicating that the filter in not in the machine correctly or that they are due for replacement.
Regards,
The Sauber Team

Elesha N Paul C.

Elesha N Paul C.asked

Hi how do I get to the case apart to fix a lose power connection? Out of warranty Also can I get a bag that I can clean sick of buying throw away bag's?

1 answer
Sauber
Godfrey G.Sauber

Hi Elesha,
We would recommend taking the machine into your nearest Godfreys store to be booked in and repaired by one of our technicians.
Unfortunately we do not sell reusable bags for this machine as they are unhygienic and not good for the machine, however, you can purchase an attachment to capture majority of the dust so one bags lasts longer.
https://www.godfreys.com.au/sauber-visualiser-sv-500-bag-saver
Regards,
The Sauber Team

imm r.

imm r.asked

Hi. Recently the remote control on our vacuum has stopped working therefore unable to engage the motor/power head attachment. What can I do to remedy this ? Thank you

1 answer
Sauber
Godfrey G.Sauber

Hi,
We are sorry to hear of the issues you are having with the machine.
We would recommend taking it into your nearest Godfreys store, when they re-open, to be booked in and inspected further for repair or replacement parts.
Regards,
The Sauber Team

Sally O

Sally Oasked

Hello I am having trouble finding how to open vacuum to replace the dust bag . I can’t find in the manual. Would much appreciate if anyone can help please .

3 answers
Sauber
Godfrey G.Sauber

Hi Sally,
The locking button for the lid is located on the top of the machine, where the hose connects, right next to the handle.
It is easiest to have the machine in the upright position when changing the bag.
Regards,
The Sauber Team

Sally O
Sally O

Thanks but no obvious button/ latch . Should I take in to a Godfreys for their help to you think . Or can you send a photo .perhaps ? I bought it second hand and not had to empty until now .

Sauber
Godfrey G.Sauber

Hi Sally,
There are some images on the Godfreys website that show this.
https://www.godfreys.com.au/sauber-intelligence
Regards,
The Sauber Team

Selina Hendey

Selina Hendeyasked

The rotating front wheel on the under carriage has snapped off from the plastic post that it's attached to. So can no longer pull the vacuum along when in use. Is there anyway that I can replace this part. I can't see anything online to purchase as a spare part. And not sure how to access the bottom housing to replace the part if possible.

3 answers
Sauber
Godfrey G.Sauber

Hi Selina,
The machine will need to be booked in through your nearest Godfreys store, once they re-open, for the front castor wheel to be replaced.
Regards,
The Sauber Team

Selina Hendey
Selina Hendey

Can I buy this online and I therefore I would repair it myself

Sauber
Godfrey G.Sauber

Hi Selina,
This part is not available online, however, if you contact our customer service team on 1800 728 237 they will be happy to assist you further.
Regards,
The Sauber Team

Trich

Trichasked

My sauber when turned on lights up showing the temp gauge but is silent.
What does this mean?

2 answers
Housewife
Housewife

We’re you running it before this happened? It has a mechanism to stop it over heating. It will not come back on till it is ready. If you weren’t running it before this, you have a fault.

Sauber
Godfrey G.Sauber

Hi Trich,
We would recommend checking the machine for blockages, they can occur in the floor tool, rod, hose and filters.
If all is clean and the machine is still not turning on when it has cooled down it will need to be taken into your nearest Godfreys store for further inspection.
Regards,
The Sauber Team

SAMANTHA M.

SAMANTHA M.asked

HI my SAUBER sucked up a rag so obviously blocked what is the best way to get it out - all shops closed.

4 answers
Sauber
Godfrey G.Sauber

Hi Samantha,
Do you know where the rag is stuck?
Regards,
The Sauber Team

Housewife
Housewife

Do you have a wire cost hanger you can undo and stretch out and form a hook on the end? I can’t remember if the Sauber has a reverse blow part, possibly not.

SAMANTHA M.
SAMANTHA M.

Hi its stuck in the hose as its not seen in the bag or head so assume its in the long hose.

Trish

Trishasked

Hi, my sauber won’t close where the hose and bag go. The bag appears to be in correctly. I just can’t figure it out.

5 answers
Housewife
Housewife

Is there a bag inside the machine. It is designed not to shut if a bag is not inside.

Housewife
Housewife

Sorry just read there is a bag inside. Have a look at the latch inside the head near the hose hole on the inside, does it appear damaged?

Trish
Trish

Yes I think so

A.Walker

A.Walkerasked

we have an INTELLIGENCE SI-200, which is an amazing vacuum, it has of late just stops after a short while and is overheating, is this something that can be fixed at home or does it need to go into the shop.

2 answers
Sauber
Godfrey G.Sauber

Hi A.Walker,
The machines usually over heat to to a blockage, these can occur in the head, rod, hose and filters.
We would recommend to check these areas for blockages, the filters may also be due to be replaced.
If you are still experiencing issues or not able to find any blockages, we would recommend taking the machine into your nearest Godfreys store for further inspection.
Regards,
The Sauber Team

A.Walker
A.Walker

appreciate this, will check it out. Thankyou.

Nalina N.

Nalina N.asked

How to fix the trouble shooting sign in sauber. There's power but no suction. Please help

1 answer
Sauber
Godfrey G.Sauber

Hello Nalina,
We can suggest to check your filters in the machine or to see if you have a blockage, if all that fails to work you will need to take your machine to a Godfreys sore to be inspected.
Kind Regards,
The Sauber Team

Taura-Jay O.

Taura-Jay O.asked

Everytime I put turbo head on it’s cuts in and out

1 answer
Sauber
Godfrey G.Sauber

Taura-Jay O,
There may be an issue with the connection or motor in the head.
We would recommend taking the machine, hose, rod and head into your nearest store for further inspection and repair.
Regards,
The Sauber Team

Graham C.

Graham C.asked

There is a temperature sign. How to fix it

1 answer
Sauber
Godfrey G.Sauber

Hi Graham,
This is showing that there is a blockage in the machine somewhere, this could be in the head, rod or hose.
I would also recommend to check the filters.
Regards,
The Sauber Team

Graham C.

Graham C.asked

There is no power.

1 answer
Sauber
Godfrey G.Sauber

Hi Graham,
Is there anything showing on the LCD screen on the machine?
Regards,
The Sauber Team

T.C.B2003

T.C.B2003asked

My mums Sauber won't turn on light up anything any ideas?

1 answer
Sauber
Godfrey G.Sauber

Hi,
Unfortunately this is not an issues we are able to troubleshoot.
My best recommendation is to take this machine into your nearest Godfreys Store with your proof of purchase to be inspected further and repaired.
Regards,
The Sauber Team

Paul M.

Paul M.asked

I can not turn on my sauber vacuum cleaner using the wand hand controls, nothing is working on the handle, even the power button on main body needs pushing alot of times before it turns on

1 answer
Sauber
Godfrey G.Sauber

Hi Paul,
My best recommendation is to take this machine into your nearest Godfreys Store with your proof of purchase to be inspected further and repaired.
Regards,
The Sauber Team

Tonia F.

Tonia F.asked

What does the temperature gauge on my screen mean? I just changed the bag over and went to turn it on but it wont power up and just keeps showing the thermometer on the screen?

3 answers
Sauber
Godfrey G.Sauber

Hi Tonia,
This is showing that there is a blockage in the machine somewhere, this could be in the head, rod or hose.
I would also recommend to check the filters.
Regards,
The Sauber Team

Bianca P.
Bianca P.

I’ve done this and no blockage at all it’s posing me off

Sauber
Godfrey G.Sauber

Hi Bianca,
If you have checked the machine and still experiencing issues we would recommend to take the machine into your nearest Godfreys store for further inspection.
Regards,
The Sauber Team

Mick

Mickasked

Hi my sauber power head stopped working . When I push the button green light does not come on only orange light flashes ? Thanks

1 answer
Sauber
Customer S.Sauber

Hi Mick,
There may be a blockage in the head.
We would recommend removing the brush and giving the brush and head a good clean.
If you are still experiencing issues the best this we can recommend to do is to take the machine into your nearest Godfreys store for further inspection.
Regards,
The Sauber Team

Ray Andersson

Ray Anderssonasked

We purchased the Sauber SI-200 and have found it to be an great product for our household, however it is quite fragile in the tropics where plastics, rubber and leather deteriorate quickly. That said, the locking mechanism for the microfilter sensor on our unit broke, making the unit inoperable and local servicing agents have indicated that it is not cost effective to repair and they recommended purchasing another machine from their stock. For retirees, this was not an option.

The switch is a pressure type and I could see that a simple solution would be to develop a spring style pressure frame that could be inserted into the dustbag housing with the dustbag, putting pressure on the sensor to allow continued use of the machine without major repair work.

Before going to local fabricators, is this something that Sauber already has in stock?
My aim is to ensure that the unit can remain in use as long as possible given both my wife and I place great faith in its ability to do its job effectively and efficiently.

5 answers
Sauber
Customer S.Sauber

Hi Ray,
Sorry to hear of the issues you are experiencing with the machine.
Unfortunately this is not something that has been made or that is available for our machines, all our repairs are done through Godfreys.
Regards,
The Sauber Team

Ray Andersson
Ray Andersson

Unfortunately Godfreys no longer operates in Northern Territory, removing that option. We may have to jerry rig it then. Cheers :-)

Sauber
Customer S.Sauber

Hi Ray,
The Vac Shack in Palmerston is now looking after all the Godfreys repairs and spare parts in the NT.
Regards,
The Sauber Team

Wendy H.

Wendy H.asked

Having trouble removing the hepa2 filter removing old filter out of my machine

1 answer
Sauber
Customer S.Sauber

Hi Wendy H.
The can sometimes get stuck.
If you are having issues you can take it into your nearest Godfreys Store and they will be happy to assist in getting it out for you.
Regards,
The Sauber Team

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