Sauber Intelligence SI-200 Questions & Answers (page 2 of 4)

Ok thanks. Sorry, I do realise that. I should have asked how do i get the button apart? My Vacuum is out of warranty. I have had repeated bad experiences with this vacuum and Godfreys, hence why I refuse to take the vacuum cleaner back. They don't check & fix things properly. While under warranty they just used "bandaid" fixes every time it broke down when they should have replaced the machine...As soon as it expired they happily swap perfectly good parts and charge for new. When questioned what was wrong with the old part they basically say "we dont know, you said there was a problem so we didn't test it, we just swapped the entire part...and a few others for good measure...that will be $700 please"....!! (I exaggerate but you get the point). As such, please advise how to get the button apart. Godfreys are not trustworthy imho.

I withdraw my question. When I press the on bar at the end away from the on/off switch, the machine starts! Apologies for the unnecessary question.

Another problem I have with the unit is the scarce parts. I would love to help. Sorry hopefully someone could helps us both.

Thank you for your reply, however my query was about the cost of replacing the siding and wheel. I'm sure you can replace the wheel but the cost is the issue. I look forward to your reply.

Hi Angie,
Best to take the vacuum into the store you purchased it from OR an authorised repairer.
Unfortunately this may be the first of MANY repairs you’ll need.
The plastic on these models is very brittle.

We were not offered ANY free servicing. In fact we were not offered any service at all.
Sorry I can not help

We had the same problem. There's sort of a knack to it, but I wish I knew what it was.

Mine had the same problem originally. Godfreys just swapped the pole over.

Hi I rang Godfrey’s kawana where I purchased it from they said to bring it it could be a blockage but if there is something simpler I could do I would like your advice .
Regards
Nancy Stewart

Because it's an expensive piece of rubbish!

the hose may be blocked, bag may be full, and yes its an expensive piece of crap overall

I agree - it's an expensive piece of rubbish. My machine blocked up regularly. It just gave out after five years - shortly after the warranty expired. It never did work any better than a cheap machine.

look on the panel and see the overheated emblem being displayed, take the hose of and place on other end of vacuum and blow hose out with reverse air flow

Scott, I am just a customer with no technical information. Sorry, can’t help.

mine is doing the same did you find out the issue

My machine is doing the same and now has stopped completely, it dosnt even switch on

We use Godfrey’s in SA

NO WATER!! Not sure of the problem, but SOUNDS like it may be a clogged filter or a full bag. I would keep away from adding WATER as mixing electricity and WATER seldom ends well ;-)

Most likely installed wrong or an issue with the filter. Godfrey’s are great to deal with so just take it to them and they will sort it out :) I had a similar issue and there was something wrong with the filter I had even though it was installed which is why it stil had the symbol, Godfrey’s put another filter in it and it was fine.