Sauber Intelligence SI-200 Questions & Answers (page 3 of 4)

If the filters have been changed and you haven’t vacuumed up something you shouldn’t then it should be fine. I use mine on dog hair every day and it never smells, and the blue aroma capsules smell lovely. However if something damp or wet gets vacuumed up it will stick to the inside of the hose and other parts of the vacuum so maybe give it all a good clean.

Hi, It is the same problem as mine, just for about a year, my machine started losing a great deal of suction, had it serviced by Godfreys (Sauber), came back much worse in suction, and within 2 months, the overheating light came up many times with completely power off. repaired by Sauber, replaced a pipe or something in the first time, replaced the motor in the second repair, (came back very loud and soon overheated), did nothing in the third repair (both shop keepers witness the overheating), in all occasions we took it home and the overheating light camp up straight away and power off. Now both Godfreys and Sauber indicated that, they are not going to make a refund. Department of Fair Trading is the only channel to file a complain.
my machine came with 5 years warranty, and I think, should take it to the retailer and had it repaired, and so on.
the problem is, for a vacuum, there is no standard measurement for suction, the shop may just see us as trouble makers.

What a terrible service,
I have been doing the same things, needed to keep on going for a repair, as same problems has been continued; was so frustrated as my son has asthma, and they were like, we can definitely listen to you and take care of me as a priority, but nobody contacted me until I called them, and they just like, fixed the machine and now it's working fine so take it, but its not fair after multiples times of repairs, but they just kept on saying the same thing, when I mentioned Australian cumsumar law, they are supposed not to obey it,
what a horrible service for such an expensive vaccum, never recommend this, there are so many vacuums with better quality and service out there I guess,

Generally yes but first check to make sure the hepa is still secure .

Do this by removing it and putting it back in .

If when you pull it out tho you can see its dirty then replace it anyway .

Did you solve the problem?

I have no idea im sorry! Perhaps call where you purchased from and see if they can help?

Hi John, from memory Godfreys said when something like that happens to take the unit in so they can send it off for repair. There are handy people that buy the third party and genuine parts and do it themselves but might void the 10 year guarantee? I'd call the shop you purchased it from first though because I might be wrong.

Thanks Roro.

Im having the same issue. Did you find out what the problem was?

I sort of did Cathy, the device that was blocking the lid from shutting was removed. This device ensures the cleaner doesn't run without a bag. The Godfreys people couldn't replace the device. Hope this helps.

No it isn’t designed for liquid spills Suggest you look at a wet/dry cleaner. If the spill is large and has soaked the underlay you should get a professional in as you will get mold in the unerlay

The cleaner has 2 heap filters it means one or both of them need cleaning or replacing. I would try cleaning them myself using a soft brush if the code still shows you need to either purchase new ones or take to Godfreys they can do it for you

Some times it gets dust in the end of hose that clips into vacuum cleaner, run vacuum cleaner with hose off and put hand over opening to allow the air to clean the dust out. Also if you turn off the vacuum cleaner from the cleaner and not the handle it disengages the handle button. So start it up from cleaner and turn off from handle. Hope that helps

Maybe it’s overheating? Check your filters and bag. Quick google search says let it cool
For 5 mins. If it happens again contact your nearest sauber service centre

The thermometer and warning triangle mean that the motor is over heating. The book says cool down for 30-45 mins. This happened to mine recently which I think was because I had a full dust bag and hadn't noticed. After replacing the dust bag, it didn't reoccur. If the problem doesn't resolve and you've checked everything, such as making sure there is nothing stuck in the hose, the manual suggests if the symbol appears again, to contact the Sauber service centre.

I also had to buy the filters in the past but never paid as much as $70. I would ask them what exactly they did on the service if they could not even change the filters. No stock is not an excuse. They could get and fit them before calling you to tell you the machine is ready for collection. Imagine taking your car for service and then getting it back with no filters changed. What would be the point of taking it in for a service?

I'd suggest writing or phoning the Australian Consumers Industry Ombudsman or Personel. Australian Consumers Law protects people (like your Mum) from being 'Disregarded' (in relation to faulty products).

Mine was doing the same thing but when I pressed the plus button a few times at the top of the handle it maintained really good suction. But you have to do it each time you turn it on. Good luck with it.

Hi to all those who answered my question. An update - I took the iPad to mum's and got video evidence of the fault as it was doing it and we took it straight back to Godfrey's. When confronted with this video they re-booked the machine in for warranty service and asked for my details and if I could email this video to their service department. I guess this will happen over the next few days when they ring me with their email address. I also told them I was a sparky and sprouted my licence No. and told them the power point was A-OK so that is now a given. Watch this space for an update, as and when............................
Peter.

HI Debi, if you have a warranty on your machine I wouldn't try fixing anything on it yourself, it will void your warranty, I would just take in to the shop. Otherwise I have no idea sorry! Banks

Machine also know as Lux intelligence

http://www.luxinternational.com/products/bright-home-line/lux-intelligence/