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bad service from scanpan
bought the whole knife set went to cut my dog,s treat up with the large knife and a big piece of the blade chipped out and they won,t replace it will never buy scanpan again
Purchased in January 2021 at GD Hervey bay for A$60.00.
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WartsandallMelbourne
- 8 reviews
- 6 likes
- Verified purchase
Waste of money!
Purchased the Classic Cleaver 16cm and what a huge disappointment that was.
Looks great, however the performance is a huge letdown.
It's advertised as being able to "chop through beef, lamb, pork or poultry like a professional".
What it doesn't say is the blade will chip when chopping up a whole chicken.
Extremely disappointed.
Purchased in September 2021 at The Nile for A$43.00.
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Bicanoo
- 8 reviews
- 1 like
Beautiful craftsmanship and a pleasure to use.
Firstly, I'd like to say my whole kitchen is Scanpan as this is a great product and I've had them for about six years now with only one issue ever.
However, I'd like to address some of the negative comments. These are made from carbon steel. All good knives are made of carbon steel, but they need to be looked after and used properly. Every butcher uses carbon steel knives. Why? Because they stay sharper for longer and they can be sharpened to a much higher standard.
Firstly: NEVER EVER drop them or use them to lever something open. My son did ...Read more
this on one of our new knives and broke the tip off. I ground the tip back and re-sharpened it. It's perfect again. This has been the only issue with them. Never did that again. Secondly: Carbon steel can chip. It's not stainless steel. Never ever put them in the dishwasher, they will chip or go dull very quickly, at the least. They are meant to be hand washed and dried immediately afterwards. If you follow the above instructions you will only need to sharpen them once a year to keep a razor sharp edge on them. As for the bread knife. Six years on and it's as sharp and as good as the day we bought it. Those with the negative comments should stick to their plastic knives. It's safer for the rest of us.
Purchased in June 2021 at eBay.
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Meredith IngoldbyGreater Melbourne (Metropolitan), VIC
- 2 reviews
Very disappointing
Last year, I dropped my bread knife and the blade broke in half. The knife was replaced under warranty, no problems. Today the vege knife snapped off at the top!
Purchased in December 2021 at DFO Moorabbin.
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Melissa B.
- 2 reviews
Don't buy them. Not worth a cent!
Paid good money for these Scanpan knives as I thought I could trust a well-known brand. Wrong! Within a couple of months the blades started rusting, chipping and wearing away. Even the serrated knife that I've barely used is now missing whole sections of serration. I have now gone back to my trusty old Mundials that I was using before I "upgraded" to the pretty Scanpan knives. A complete waste of money. I will NEVER buy from the Scanpan brand again. In fact I'm considering making my first ever consumer affairs complaint. These knives should not be allowed on the market.
Purchased in September 2021.
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Steve
- 3 reviews
Extremely disappointing
Bought Scanpan knife set due to supposed quality. As knives, they are acceptable, but believe it or not, they are rusting! We are on normal (if there is such a thing) town water, so I cannot see that water quality would be a problem. I would expect much more from a brand name such as this.
Purchased in June 2021.
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Cranky collings
- 4 reviews
- 9 likes
Best frypan ever
For Christmas I got 28cm frypan. It is hands down the best to cook with and clean. I hand wash with a bamboo sponge and only use non stick utensils for that longer life and no scratches. Will purchase another larger one and have thrown out all my old pans as scanpan is worth the cost
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LesDaisy Hill
Disappointment
The blade of the paring knife bent more and more under normal use. My wife tried to straighten it up by hand, and the blade broke in half. Oh, what a quality. Any replacement option?
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PeeJayRozelle
Poor quality steel
I bought a set of Scanpan knives based on their supposed quality, however I've found the quality of the steel to be very poor.
The steel is quite brittle, as evidenced by one knife snapping at the handle when dropped on the floor, and another snapping at the handle when crushing garlic!
Looking at the steel, it's quite granular which I guess makes it susceptible to such breakage.
I'll be looking into the quality and manufacture of my next set of knives before my next purchase, as I'd expect my knives to stand up better to being dropped on the floor!
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DaveMelbourne
- 3 reviews
- 4 likes
Professional after sales service
My original knife set (black) was a bit of a disappointment when bits of paint were being left on items like cheese etc.
I commend their customer service, I submitted my concern via their website and today I received a replacement set - no bother and no trouble.
Thank you. Fantastic after sales service
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Phil. B.Shepparton
Edge quality
The edge of the knives has chips all the way along. Visible to the eye and felt on finger nail.
Im thinking porous metal but I could be wrong.
Not that old either. Not abused.
Sincerely
Phil
Shepparton
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JONAS
- 4 reviews
- 5 likes
short live span
Returning my second roaster now. After getting a the replacement only 1 year ago. the coating gets bobbles, has a manufacturing fault . I must admit they have not made any problems so far returning it and sending me a new one.
Buts for the high price its not worth it
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Dave WalshSouth East Queensland, QLD
- 12 reviews
Not the best Knife set ive owned
These knives are very hard to sharpen and keep sharp. I have owned a cheaper set for the last 30 years and havent had any troublke sharping them or keeping them sharp. This set is not worth the money. I also purchased a set of expensive ran knives which out perform the scanpan by far. Looks like ill be using them more often.
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Wouldn't buy again
Have had these knives for about 7 years. The only knife that hasn't had the end break off is the bread knife. All of the knives have rust marks on them. They also require sharpening every second use.
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Bong CheBrisbane Region
- 9 reviews
- Verified purchase
Brittle and dangerous
Bought a complete Block of Scan Pan Classic knives. Within 1 year two had broken at the handle one cutting my hand on the way down. Just waiting for the rest to go. Warranty replaced them but they keep on snapping at the handle. Have thrown them in the bin as our fingers are too valuable. Got some Global today. Hopefully better.
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Exceptional value for money
These are by far the best value for money. I own global,wusthof,hencke and shun.Of course the scanpan are not ad good as those. Sharp,and durable. Excellent value for money. Of course they aren't as good as my other knives, but they are a third of the price.
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BushbabyMelbourne Victoria
- 6 reviews
- 11 likes
Very disappointing
Bought these as I have scanpan pots and pans. The knives did not remain sharp for long and three knives sharpeners later - they are still not as good as my set of Zwilling knives. I wanted scanoan knives to match my pots but they have disappointed. Not sure of the exact date of purchase.
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Helen H
- 2 reviews
- 2 likes
Disappointed
Rust spots on the knives, and the block now looks terrible. The grey coating on the sides of the block is peeling away making it look very shabby. Not happy with my purchase although I do love the scissors that come apart for easy cleaning.
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SnazzieSouth East Queensland, QLD
- 18 reviews
SCAN PAN CLASSIC KNIFE BLOCK
Worse knives ever. They have rust marks on and the scissors have now just broken after the set had already been replaced by Scanpan. I thought Scanpan were of high quality but I was mistaken.
These are total crap buy a better quality brand, Very disappointed. Even the silver bit on the front of the knife block now has rust on it.
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Heard they were great but....no!
I heard good things about Scanpan. Bought an expensive knife set and within a year 2 knives have broken from handles. I have a much cheaper set and they have lasted over 10 years and are still going strong. Definetly not worth the money!
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