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This works by its self Fantastic note the sarcasm
As most quite great for our requirements Fantastic I am so surprised that it turns its self on when it wants to, GREAT you might add but fails to turn its self off. No body told me it worked through wifi lol lol, Replace board etc the serviceman didn't even reach our street corner when away it went again. Told don't worry if it gets to hot the circuit breaker will kick in. I know what I would like too kick!!!! This is only max 18 months old bought Harvey Normans expensive best you can buy lol lol,
Purchased at Harvey Norman.
1 comment
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ServiceDrGreater Melbourne (Outer), VIC
- 2 reviews
Schweigan 900 undermount is silent because it doesnt work...Now it doesn't turn off.
Installed 2016, bought late 2015. 2017-ish Paid $200 for Schweigan's outsourced repairer to come out and fix no suction unit, claiming all was well, probably holes in flue (he didn't not look). Did nothing to it. Had flue fixed by my very experienced and long time electrician who noted that exhaust was still underfunctioning. Staff support at Schweigan give excuses as to what is the problem, including blaming the installer, a well known and long-operating kitchen company- induction stove- causes digital issues- oh gas stove- causes condensation...Read more
. I have had two cooks check the exhaust and both agreed that is was not extracting. 2018-2019, still had issues. Now- 2022 for some reason, the exhaust and lights do not turn off. I have to pay money for call out. The service from Schweigan, while everyone is lovely, have not been able to manage this. Contact MD and he claimed that he would look at the 10 emails that I have had to send, via my agent. Called him again, oh but I'm not in the office! So why say that you would do something, if you don't? So two things, a faulty product not acknowledged and a service centre that chases its tail-all the way from the head. They were not happy with repairer and now have internal one, and I have to pay because exhaust is now out of warranty. I have been told, buy a German product they are always good. Well that may be, but the service in Melbourne is not.Purchased in August 2021.
2 comments
I'm happy to update my review when all the problems are fixed. However, service is key to a good product. Admittedly a good product should not need service, but it helps if guidelines for sales, insta... Read more
llation, etc are put in place first. If I had loads of followers on social media, my initial comments would drive away potential buyers. Its time to catch up Schweigan and know that soon, #millennials will be buying your products- they don't just walk with their feet, they tell their experiences in nanoseconds.
Haley K.Schweigen
Hi ServiceDr
Thank you for your feedback and sorry to hear that your rangehood isn't performing to expectations. We certainly expect it to be silent, powerful and functional for you. We are disappoin... Read more
ted you have had ongoing issues with your product. Please can you give our service line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5:30PM AEST?Similar opinion? Write a review on ieatwords.com.au!
Worst range hood ever had or purchased and I am a builder
Drips oil continuously on hot plate while cooking, was recommended but I won’t be doing the same. Purchased from our usual supplier to whom we have given a lot of business
Purchased at Harvey Norman for $900.00.
1 comment
Haley K.Schweigen
Hi Alex
Thanks for your feedback and sorry to hear you're not entirely happy with your purchase. Please can you let us know which unit you're having trouble with? That certainly isn't how it should be functioning.... Read more
Did you use one of our recommended installers to install the unit? The unit could possibly be installed too low or the filters are not being cleaned frequently enough, particularly if you are doing a lot of oily cooking. If you give us a call directly on 1300 881 693 (option 1 for Service) from 9am - 5:30pm Monday to Friday we'll be able to help. We'll also look into the install for you. Please call us, so we can sort this out for you. Your enjoyment of our products and satisfaction with our service are our top priorities! Thanks! Haley, Marketing Coordinator @ Schweigen Home AppliancesSimilar opinion? Write a review on ieatwords.com.au!
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AyaPerth, WA
NAUM9 is my worst nightmare
Bought NAUM9 for my new kitchen as Retravision promised that it’s the best value for money brand and performance wise. Upon installation, the LED lights are flickering almost dying and the motor is extremely loud, which is almost similar to lawn mower. I have kids and I cant even here them in the living area which is adjacent to my kitchen. My dream kitchen turned into nightmare all because of this rangehood. Called customer service and still no response. Very bad product.
Purchased in February 2021 at RetraVision for $450.00.
1 comment
Haley K.Schweigen
Hi Aya! So sorry to hear you're having this problem with your hood LED's. That certainly isn't how they should be functioning, and we will be more than happy to replace them for you.
We'll also look... Read more
into the install for you. Was it one of our recommended installers that you used? If you give us a call directly on our Service line on 1300 829 066 from 9am - 5:30pm Monday to Friday we'll be able to help. For Perth, that's 7am - 3:30pm AWST.Similar opinion? Write a review on ieatwords.com.au!
JulieBatemans Bay
- 7 reviews
Very noisy
Pad almost $1000 for this when we upgraded our kitchen. We bought it because we were told it was ‘whisper quiet’, it isn’t. It only had one fan setting as well and we think it’s no better than the no name brand one we replaced. The lights are dim as well and the suction is poor. Wouldn’t buy again, that’s for sure.
3 comments
Haley K.Schweigen
Hi Julie,
Thanks for your feedback and sorry to hear you're not entirely happy with your purchase. Please can you let us know which unit you're having trouble with? It sounds like it hasn't been ins... Read more
talled correctly, so hopefully we can get to the bottom of the problem and help you rectify it.Hi, it was installed by our electrician when we renovated our kitchen... not only is it loud, but it doesn’t have much power in the fan. I bought this one because it advertised as whisper quiet with a... Read more
strong fan and since our kitchen is open plan with dining and living room, I wanted an appliance that would take away frying smells .... this doesn’t. It only has one fan setting and even the lights are quite dim. The salesperson said it lights up like an operating theatre, it doesn’t.Haley K.Schweigen
Hi Julie,
Thanks for coming back to me. As per our installation instructions, there is a minimum distance for the motor to be installed from the hood canopy for optimal and silent performance. If th... Read more
ese instructions have not been followed, it could be why you're experiencing problems.Similar opinion? Write a review on ieatwords.com.au!
I am picky but I am reasAU
- 7 reviews
- 9 likes
Works well, not as quite as I thought and broke down within 1 year.
I had high expectation on this range hood and paid top dollar but maybe there is where I was wrong. We like the looks as it's undermount, the motor is powerful with more than enough suction, the filter mesh works well (more on this later). In terms of noise, it's definitely not what we've been told by the sales. For some reason it felt quite at showroom (I guess home is much quite than showroom). It's definitely a lot quite than the traditional range hood but no where near advertised (unless you don't use the maximum power, level 5, up to level...Read more
3 the noise is minimum). We have one minor issue with the range hood, the filter as I said earlier works well, however there's still a small amount of leakages somewhere that 1 year later, there's quite a bit of oil residual built up inside the range hood (canopy). And this is we chuck the filter mesh into dish washer almost every night after cooking. The led light works well, but it's too bright, especially when I try to remove the mesh, I look up, then I get blue dots in my eyes. I don't mind the brightness when cooking, but I think it needs to go inside the canopy a bit more to avoid hurting my eyes when changing the mesh. Now the biggest issue is switch buttons / circuitry quality. It's been just one year since purchase, and we've not even used it for a full year (due to renovation), the range hood is no longer working. It looks like over heating or switch board issue, I sometimes can turn on the motor by pressing the buttons, but the motor will stop by itself after 1-2 minutes. Then I am no longer to press the button (buttons become inactive) for several minutes, and now it's completely dead. Now it's a test for their customer service, if they handle this well I might change my mind and maybe I just got unlucky. Time will tell. I personally have renovated 3 kitchens so far, never had one range hood failing like this. It's pretty simple tech. One last thing, when I purchased this range hood, I was told it's "German made", but turned out instead of "German made" it's actually "German technology". So beware of the wordings.1 comment
Haley K.Schweigen
Hello :)
Sorry to hear that your rangehood isn't performing to expectations. We certainly expect it to be silent, powerful and functional for you. Please can you give our service line a call directl... Read more
y, on 1300 829 066 weekdays between 9AM and 5:30PM AEST?Similar opinion? Write a review on ieatwords.com.au!
Dino AMelbourne
900cm under mount UM/9S
Purchased the undermount range hood paid a premium for what we thought was a good product. I have two external motors but with the filters in the steam builds up in the filters and then drips back on to the cooktop, dripping onto the food which is being cooked.
Put in a complaint within the first year, service guy came out and had to replace the controll board as it is directly in the middle of the rangehood so the steam produced builds directly in the control panel, lights start too turn on and off fans don't turn off.
The range hood now wil...Read more
1 comment
Haley K.Schweigen
Hi Dino,
Sorry to hear this problem is persisting! The UM-9S comes with various IsoDrive motors - depending on your power and cooking needs - but all of the motors come with a 10 year peace-of-mind ... Read more
warranty. So there should be no problem organising a fix or replacement for you if it is a persistent fault with the motor itself.Similar opinion? Write a review on ieatwords.com.au!
Olga LPerth WA
- 9 reviews
- 2 likes
super suction super noisy
For the price it is an excellent range hood it’s super noisy but for the amount of times you put it on full speed it’s bearable the suction is awesome you can see all the fat deposited on the vents which go straight into the dishwasher and presto it’s shiny clean. The only issue was just before it was a year old one of the fan switches didn’t work and the light globe blew out. Luckily all covered by warranty. If you are looking for a superb rangehood on a budget this one is a definite.
1 comment
Haley K.Schweigen
Thanks for your great feedback Olga!
On the noise factor, is it possible that the rangehood wasn't installed far enough from the motor? If our recommended installation process is followed, you shoul... Read more
d get both a silent and powerful operation. Otherwise, I suspect you might be hearing some airflow as the motors are quite powerful :)Similar opinion? Write a review on ieatwords.com.au!
jefft104Melbourne
- 8 reviews
- 5 likes
- Verified purchase
Schweigen KLS 900 UM
The unit was intermittent from day one but it did work so we let it go. Sometimes we had to switch it on and off two or three times to get it to stay on. The lights starting blinking on and off with a life of their own and sometimes the motor would not run at its appropriate speed until we switched it off and on again. We lived with this until finally the lights stopped working. I called Schweigen for a new switch as we were by now off warranty. After the call I realised there was an electronic circuit board as well so I called back. Spok...Read more
e to a tech who was really very helpful and placed the circuit board and wiring harness in with the switch for no extra cost. It turned out that the switch was ok but the control board was defective. It now works beautifully. We can hear it inside but with moving air there has to be some noise. It is comparatively quiet and we have had no complaints from the neighbours. Ok so the circuit board was defective from day one but I found the company very responsive and really appreciated their assistance. I replaced the board and switch myself.1 comment
Haley K.Schweigen
Thanks for your feedback Jeff!
Sorry that you weren't completely satisfied from day one, but we're very glad you reached out when you suspected something wasn't quite right. We care about our produc... Read more
t quality and most importantly, having satisfied customers like you.Similar opinion? Write a review on ieatwords.com.au!
Find out how Schweigen 900 Undermount compares to other Range Hoods
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Excellent extraction and very quiet
We have the under mount version with 1600 external motor. Excellent extraction even on medium speed and very quiet. It's not silent, but the sound is barely noticeable. As others have commented, on the low speeds you'll forget it's even running as you can't hear it. The outside unit is quite loud on the highest speed, so make sure you position that somewhere that won't disturb your neighbours.
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Katie SMelbourne
Silent Rangehood
The advertising they use is completely misleading. They claim there rangehood's are silent. The only one that is silent is their 650 motor and it barely works. To actually get something that extracts you need to purchase the 1600 motor and it categorically makes noises. I had an undermount installed with a 650 motor and didn't work. I then paid for the upgrade up to the 1600 motor and works a lot better but definitely not silent. I can't determine how they can claim to be silent when clearly they are not. When I rang the Schweigen office, the only thing that was silent was their after sales service. I would never purchase this product again, I should have purchased something else that was presented to me.
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Terrible service, damaged loose poor packaging
The company made me drive across to other side of city after a faulty motor straight from box. Scratches on stainless steel with poir packaging. Had to drop off item first and wait for replacement a number of days. Poorly packaged and loose items. Will not deal with this company again. Youve been warned.
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SuePort Kennedy, Perth W.A
- 4 reviews
- 7 likes
- Verified purchase
Undermount Buyer's Beware 900mm -5 Burner
New kitchen fitted after 26 years May 2016, thought I was doing the right thing by spending top dollars on UM1170-9SI (Cost nearly $2,000 Installed) actually loved it till 4 weeks later and noticed bottom of my new cupboards had suffered from steam, had these replaced and made sure rangehood was on highest setting and checking all the time whilst cooking and 4 weeks later cupboards are bubbled again noticed steam actually sits inside of cupboard doors against rangehood innner cupboard fitting and runs down resting on inners of bottom cupboard d...Read more
oors, had contacted Schweigan first time this happened, had their installer back to check it was working correctly, he said it is a problem with all undermount rangehoods, they do not cover all 5 burners only the rear 2 burners so therefore steam still from front 2 and middle wok burner will not be drawn up through rangehood he even went as far to say I could spend another Thousand dollars on upgrading my motor but even that wouldn't fix the issue, if only I had been made aware at the time of purchasing I would have bought another canopy rangehood and they charged me $110.00 for him to check, not Happy at All will have to call Cabinet makers in and see what can be done to change this option out another huge cost to get it right. DO NOT buy undermount rangehood for 5 burner's unless you prefer cooking with your above cupboard doors open. Spent $32,000 on new kitchen to have this happen very dissappointed.2 comments
Update: after many discussions with Schweigen they are helping me out with the above issue, hopefully Cabinet maker will be able to do what Schweigen have suggested and replacement Range Hood will fit without to much fuss and expense.
POWERFUL EXTERNAL MOTOR (ISODRIVE 1600)
sorry late posting this but as I'm still getting many queries on this subject - Schweigen did come to party within about 2 months and installed a much bigger m... Read more
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Yoko
- 2 reviews
- 6 likes
Poor no label to denote what brand it is on rangehood we have the island 1600 stainless steel nothin
Poor disappointing rangehood we have the island 1600 stainless Schweigen rangehood. I would not recommend it. When approached the company about my issues it fell on deaf ears they did not want to no.
Our kitchen is all high end European appliances and all items are clearly label brands with the exception of this Schweigen rangehood has no label on it what so ever, could have come from China for all we no. It is also noisy, not as noisy as a cheap $400 model but not a massive difference either. Most certainly is not silent. I would not buy again would do my homework and research more thoroughly next time a real shame cost us an arm and a leg to have this installed also.
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SM4051Brisbane
- 15 reviews
- 7 likes
Excellent!
We installed a Schweigen UM1170-9SP rangehood in our new kitchen and we love it. It is so quiet compared to other rangehoods we've had in the past thanks to the roof mounted motor. Sometimes we forget it's on, especially on the low setting. Even on the high setting, we can hear the TV at normal volume levels. In terms of extraction, it does a great job. We did the tissue test (hold a tissue a few cm under the vent and see how well the suction works) and it's very effective. Cooking odours are extracted well in our open plan home. The LED lights...Read more
are very bright, controls are simple to use and overall design is nice and easy to clean. One thing to take into account is the installation cost for the motor (an additional $400 in our case). Love this rangehood and would purchase again.1 comment
UPDATE: After about 2 years of regular use and no issues, the rangehood started turning on by itself and cycling through the speeds. Called Schweigen who were very helpful and said it sounded like the... Read more
PCB and buttons needed replacing. The parts cost about $120 + electrician $120. Running fine again after the fix.Similar opinion? Write a review on ieatwords.com.au!
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MariaMelbourne
- 4 reviews
- 5 likes
Excellent quiet fan
We purchased this fan for above our 5 burner stove. It was easy to install. It is very quiet when running on high. Has good strong lights. Easy to clean (I've just put the thingys in the dishwasher and they came out very clean). The only downside is that the front of it gets a bit yuk as it doesn't pull out to cover the front burners.
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Matt P
- 2 reviews
- 3 likes
The Schweigen sucks - but in a good way!
We Installed a new kitchen as part of a major renovation and selected the Schweigen 900 on recommendation from the staffer at Harvey Norman. And what a good call that was! Like one of the previous reviewers we cook lots of curries and stir fries and all of the smells and noise end up outside the house. At top speed there's a little noise but compared to the cheaper alternatives it's more like a breeze than a hurricane. I removed the filters yesterday for their first clean and noticed that the inside of the hood unit was totally grease-free whi...Read more
ch shows how good the filters are. Just popped them in the dishwasher and was ready for the dinner prep in no time. And the LED down lights are brilliant in every sense of the word. Definitely worth paying the top dollars for!!Similar opinion? Write a review on ieatwords.com.au!
hillswalkerPerth, WA
- 10 reviews
- 12 likes
Impressive, lives up to its advertising
This rangehood is so quiet on its highest setting that I keep having to check that its working. Got a friend to check for me. Very efficient. LED lights light up the cooktop like an operating theatre. Very happy with this purchase.
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Quiet, powerful & easy to clean
We love to cook in our house and make a large variety of cuisines - including those which mean frying off a lot of spices (curry, anyone?), garlic and onion.
When we built our kitchen in 2010 the criteria for a rangehood was something that was both powerful and quiet. Quiet was very important as our previous rangehoods (in three different houses) were so noisy that I often thought the house was about to take off!
The Schweigen is very quiet, so quiet that I don't even realise it is on when it is on the #2 setting. The only time it starts to g...Read more
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grahmhwAU
disappointed with noise
After reading reviews saying that this range hood was so quiet we were very diappointed as the noise is about the same level as other recirculating models
looks very neat
noisey
4 comments
You obviously don't have the external motor model. There is no way you can hear the motors when they are roof mounted.
Not true - we do have the external motor model and the MOTOR noise comes straight down the shaft through the convoluted pipe. Plus the major noise is from the air suction so having the motor external ... Read more
is not going to fix that noise anyway. The motor noise is very obvious when on low speed. The installation was carried out by recommended installers through a gyprock ceiling and tiled roof.Sorry Graham but my experience is nothing like yours. My motor is mounted about 3 meters from the unit and the noise is very low. Yet to install my alfresco unit but will be keen to see the result.
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Questions & Answers
RobZasked
I have had a Schweigen GG-901 rangehood in our kitchen for 14 months and notice that we still get get quite a lot of cooking smells lingering, even when I have the extraction fan on high. I've checked the ducting to make sure there are no kinks etc (which there aren't, but we do have 1 right angled bend in it to get around roof trusses) and can't work out why it isn't sucking the fumes out better. I washed the filters in our dishwasher this week, so they are clean. When I hold my hand next to the filters when the fan is on high, I can't even feel it drawing any air. When I remove the filters and place my hand next to the fan, I can feel minimal air movement, but not a lot - is this normal?? I was expecting a lot more air movement, given the rating of 1080m3/hr.
2 answers
We have the same problem, for the price, I find this product pretty useless.
Haley K.Schweigen
Hi RobZ,
Thanks for your feedback and sorry to hear you're not entirely happy with your purchase.
However, this definitely doesn't sound normal, sounds like there could be an installation fault at hand, or even the right angle bend contributing to the lack of suction. Did you use one of our recommended installers to install the unit?
Please call us on 1300 881 693 (option 1 for Service) from 9am - 5:30pm Monday to Friday we'll be able to help. We'll also look into the install for you. Please call us, so we can sort this out for you. Your enjoyment of our products and satisfaction with our service are our top priorities!
I hope we can get this issue resolved ASAP for you.
Haley, Marketing Coordinator @ Schweigen
Wayneasked
Super quiet
Ridiculous amount of condensation.
Was installed by a professional to the roof, outside
Dont really think the suction is that great.
So far i am dissapointed as we have an induction and was sold this product to now learn its not recommended for induction due to them heating up so quickly and creating more steam than a gas or electric stove...
Will try to 'warm' the rangehood up which has been suggested to us in the guide book.
Hope this helps the condensation otherwise will be contacting you directly
Regards
1 answer
Haley K.Schweigen
Hi Wayne,
Induction cooktops are designed to provide rapid heating and greater heat consistency. Unfortunately, for some customers, condensation can form on the rangehood filters. The immediate and contained heat source produces vapours rapidly. This prevents the filters from gradually warming up and increases the chance of condensation forming. There are many variables that can contribute to the condensation problem associated with induction cooktops and rangehoods. Some of these variables include, but are not limited to:
The Country or State you live in (example, WA versus VIC, and the variables in daily temperatures)
The position of your home and kitchen (morning/afternoon sun)
The quality of pots and cookware you are using
Installation height of rangehood
Rapid heating
Ducting angle
Filter size
It is important to understand that neither the rangehood nor the induction cooktop are faulty. In some circumstances, the combination of the rangehood, the induction cooktop, and the many variables within your home can lead to condensation forming on your rangehood filters.
If you do continue to have issues with condensation, please give our friendly customer service team a call on 1300 829 066 (M-F 9am to 5.30pm AEST) and we can organise for a technician to come out and inspect your rangehood and installation.
Thank you,
Haley, Marketing Co-ordinator @ Schweigen
Merv Fairasked
I am considering installing a Schweigen 90cm External Motor Undermount Rangehood. Is the external motor unit suitable for a coastal enviroment?
2 answers
We live on the coast and it works ok ... but it’s weak and no different to one that’s not ducted. Waste of almost $1000 in our opinion.
Haley K.Schweigen
Hi Merv,
Yes, our Isodrive motors are suitable for a coastal environment, I would suggest the Isodrive 1600 as the best option as it is IPX4 weather rated. Being made from galvanised steel it is more durable.
If you would like any further information, please give our friendly customer service team a call on 1300 881 693.
Thank you
Haley, Marketing Co-ordinator @ Schweigen
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Haley K.Schweigen
Hi Barry
Thank you for your feedback and sorry to hear that your rangehood isn't performing to expectations. We certainly expect it to be silent, powerful and functional for you. We are disappointed ... Read more
you have had ongoing issues with your product. Please can you give our service line a call directly, on 1300 829 066 (option 1 for Service) weekdays between 9AM and 5:30PM AEST?