Scoopon Questions & Answers

I've tried to contact Scoopon about a refund (for a dinner voucher that we cannot redeem as the restaurant is now temporarily closed). The restaurant referred me to Scoopon. Unfortunately, I've had no response to a form submitted on the Scoopon website two weeks ago, plus a follow up email to [email protected]. Yesterday I sent another email, but still no response. Is it possible to get a response on here, please?

I purchased a Scoopon Travel Deal on 10 August 2022 and it is valid for travel to Bali until 20 December 2020 and cost $799. Given the COVID-19 restrictions I have been looking to obtain answers in relation to a refund.
I have tried to call 1300 726676 on many occassions over the last 2 weeks. The phone rings once or twice then gets disconnected. I have email numerous scoopon addresses including customer service and help but no response. Has Scoopon gone out of business and how do I get my money back?

Good morning Scoopon, please could someone contact me regarding my hotel stay at novotel bali benoa. Due to our flights being cancelled by airasia. the restrictions on travel from Australia, level 4. This trip did not happen. The hotel and I have been trying to get a response from you for 3 weeks now, an email a day and several phone calls with no joy. Could some contact me to shed some light. I feel I have been very patient so far but will escalate the problem to the proper authorities without a timely response, cheers Dave.
(all emails and enquiries have been screen shot and dated for my reference)

I was given a Scoopon voucher for Christmas and have not been able to use it due to COVID-19. I have emailed you and not received any response and have rung on many occasions, however, cannot get anyone to answer. Can you please advise what I need to do? Thanks.

I’ve tried to call Scoopon on number 1300 726 676. It’s disconnected. The live chat service is never available. I’ve emailed an enquiry numerous times with no reply for the last week. Can someone please advise how to contact them?

Hi I have emailed 5 or 6 times.. and waited on hold for many hours.. just looking for a refund on our holiday.. I booked and cancelled within the 7 day cooling off period.. what do I do?

Has anyone used there defer because of corona virus. Our flight was cancelled.
Two vouchers I'm worried

I have two vouchers. Scoopon say you can defer. I want to do this as l'm not sure how it works

I have tried to contact scoopon through phone and email about a refund on Hoyts movie tickets due to Covid 19 and to date no response. My voucher expires on the 18th March and I would like this sorted out please!

What does it take to get an actual response regarding our purchased holiday? Emailed three times and when I call I’m on hold for over an hour and no answer. We need to reschedule but hard to do when no one responds!

I emailed Scoopon for a refund on my Scoopon voucher purchase with Body Sculpting Sydney
Fat Cavitation + RF Skin Tightening
Eight Sessions. I’ve made multiple attempts to make a booking with the vendor but she keeps telling me she’s booked out. We have spoken over the phone but she tells me to message her back in a few days and send her a reminder to book me. She messaged me that she’d call me to book me in for an appointment one day but she failed to do so. I called her again the next day and she told me AGAIN to txt her a reminder in a few days to book me in. I sent her a txt 10 mins ago and she txtd me back saying that she’s booked out for the next 2 weeks! I want a refund.

I have payed Scoopon for a photo book, I tried to redeem my coupon and creat a photo book but I was left with no options to check out. So now I have no photo book and you have taken money form my bank account. Can i please speak with one one about this !

Is there any way to utilise the payment plan option for a location holiday if your total is over the $1000 by paying whatever is above that amount and payment planning the rest?

Can you use the Hoyt's tickets in the evening

I was thinking of booking one of the scoopon deals to Thailand? has anyone encountered any problems with these holiday deals? such as not honouring the inclusions for the price payed? ect?

Many Thanks.

I'm sorry this is old .I have a scoopon payment through paypal for $6790 the transaction dated 01/12/2012.The paypal transaction no being 83A38358CF8338143. Is there anyway you can tell me vwhat this purchase was for.?Cheers Neale

I am looking at purchasing a 14 day China tour for myself, my partner and our 13yo girl. I gather I need to purchase 3 tickets, but how does the accommodation work? Does she get a roll out bed in our room or do we need to purchase a single supp for a solo room?

Has anyone booked the 19 day south African safari tour through Scoopon? What company do they use..none advertised on their site. Thanks

Hi there are 4 couples who all want to go on the same China tour, how do we go about making sure we all get the same date?
What happens if scoopon cancels the tour 24hours before we go

I purchased yesterday 2 scoopons for accommodation in Bali. I had purchased separately as 1 was for myself and one for my son. I have already booked flights for my dates and immediately after paying for the vouchers have gone to book my dates. The first booking went through, however the second one did not. I now have 1 hotel room booked in a resort and a Scoopon left with no room available. We were travelling together as a family. I did check availability dates immediately before paying and there were rooms available. Scoopons only suggestion is work it out yourself by contacting the resort directly and asking for the extra room. I have had no reply from the resort after emailing 3 times. What are the options to resolve this apart from staying in 2 separate resorts?
Mary