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Reviews

3.9

1,414 reviews
5
(889)
4
(137)
3
(31)
2
(35)
1
(322)
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Reviewer Photos & Videos

Helpful support service

published

Marvell and Scoopon team were very helpful in crediting me for restaurant bookings unable to be used due to shutdowns. Also polite and friendly communications. Scoopon always looks after me.

Matthew

MatthewGreater Melbourne (Outer), VIC

Nobody is returning emails or phone calls!

published

My partner and I have sent multiple emails to Scoopon regarding refunds of our upcoming vouchers. Due to the Covid-19 outbreak, we are unable to use any of them. We would like a refund as we have both lost our jobs and require the funds tied up in these vouchers. Could somebody please contact us!

1 comment
Scoopon
Bea A.Scoopon
Ella

EllaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Won’t refund travel voucher - $1k lost

published
2 comments
Scoopon
Bea A.Scoopon
Ella
Ella
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Jad

JadGreater Melbourne (Inner), VIC

  • Verified customer

No customer service

published

We have tried contacting Scoopon travel regarding a booking for 4 weeks with emails, calls & we still have not received a response. It would be greatly appreciated if someone could please respond.

4 comments
Scoopon
Bea A.Scoopon
Jad
Jad

Hi,
Just following up that I still have not received an email from the travel team. Could you please look into this for me? So that someone could respond to my emails from the travel team. Thanks again :-) Jad

Scoopon
Bea A.Scoopon

Very unhelpful

published
1 comment
Scoopon
Bea A.Scoopon
Polly Boeck

Polly BoeckGreater Melbourne (Outer), VIC

Scoopon review

published

Scoopon was initially great to deal with, very easy process. However now I’m having some issues contacting them.
We had a trip booked for May through Scoopon to go to Bali. I have been trying to call the number for weeks and weeks and can not get through! I have also sent multiple emails over the past few weeks with no reply!

1 comment
Scoopon
Bea A.Scoopon
Jodie J

Jodie JGreater Melbourne (Metropolitan), VIC

  • 16 reviews
  • Verified customer

Warning: appalling response to COVID 19 crisis

published
2 comments
Scoopon
Bea A.Scoopon
Jodie J
Jodie J

Still waiting for promised phone contact from this company.

Ken O'Bryan

Ken O'BryanSydney Surrounds, NSW

Prompt Efficient Service

published

I ordered a voucher for a Sydney restaurant. The voucher had a June/July expiry date. Due to the necessary action to combat covid-19 virus, government has closed all restaurants, hotels etc. These social contact regulations made it impossible to use the voucher, that maybe in place for 6 months or more. I contacted Scoopon and was immediately given options, which included refund. I accepted the refund, which occurred immediately. Great efficient service by Scoopon and their staff.

Gordon F

Gordon F

  • 8 reviews

Customer Service is reviewed

published
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Sarah

Sarah

  • 2 reviews

Eventually did respond to my request

published

I bought a coupon for a beauty skin treatment, and the clinic did not answer my calls to book my appointments, so I contacted Scoopon trying to cancel it before it had expired. Even though I was happy with a refund, credit or extension for the voucher until after the coronavirus outbreak, they took a long time to reply to my email and when they did, their reply was that they could resolve my issue in 2 business days. After 4 days with no response, they got around to responding after I left a review here. They resolved the issue by giving Scoopon credits as well as $10 dollars extra credit to my Scoopon account.

1 comment
Scoopon
Bea A.Scoopon

The reviewer stated that an incentive was offered for this review

GEB

GEBMetropolitan Adelaide, SA

Excellent customer service

published

With the Covid-19 concerns at the moment I emailed Scoopon to find out about a voucher for a winery we had purchased, the original date for use was 20/4/20. I was very happy to find that the date had been extended for another 6 months which was wonderful to hear. Thanks to Marvell for the immediate attention to my email and addressing my concerns

Helenaa

HelenaaSydney, NSW

Customer Service is amazing!

published

Big shoutout to Charlee.
Amazing customer service and extremely helpful.
Was able to provide me with exactly what I needed.

I would not be able to use my Scoopon in time due to the coronavirus and so I was offered a credit to use within one year.

Great service

published

I had an issue with my booking (had To cancel) and I can not fault the response I had from the customer service team. Very timely and helpful during difficult times with all of the closures due to covit19.
Well done Scoupon.

Excellent service

Excellent serviceMetropolitan Adelaide, SA

Put me back in touch with offers I have been missing considerably

published

I would like to say a massive and sincere thank you to Marvell. I have had an ongoing issue receiving scoopon offers and despite obvious problems renewing the service Marvell has kept me informed of ongoing progress and kept checking until the service has now been restored. A credit to your customer support tea. Thanks Marvell

Beryle Morgan

Beryle MorganPerth, WA

  • 6 reviews

Absolutely 10/10 customer service

published

I purchased a Scoopon deal, when I attempted to call the business to book appointment I was upset to learn the business had closed its doors. In desperation I emailed Scoopon for advice. To my amazement I received a very positive response advising I would get a full refund. The response was wonderful but what really stood out for me was how the response was worded. The tone of the letter was professional, friendly and I knew the writer was a person who would do all she could to help.I certainly did not feel I was any trouble.
Lorain 10/10 - you have amazing customer service skills - thank you

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Vera

VeraIllawarra, NSW

  • 4 reviews
  • 2 likes

COVID-19 - Success in getting expired voucher sorted out!!!

published

After many unsuccessfully answered phone calls and numerous emails I am now very happy to finally have my voucher reissued with an extended date - looking forward to our seafood platter, hopefully in the not too distant future.

Awaited response

published

Contacted the support team regarding temporary closure of cinema expected a response by the next business day or within 24 hours may be due to high volume of Cudtomers getting in touch with the team somebody got back to me after 4 days i believe That Was a long wait to get a response but at least response was received even though it took longer than expected & happy with outcome

Great

published

Don’t understand the questions as as I have dyslexia Yes I was happy with the service I would always use this service again Was just glad that they gave me my refund and not another voucher

Rosemary8877

Rosemary8877AU

  • 2 reviews

Great Customer Service

published

Had a couple of vouchers that could not be used due to business closures at this time. Prompt service from Carlo to resolve the issue in the form of credits. Very professional and helpful and I was happy with the outcome. Thank you again.

Customer Service

published

Very quick to reply and resolution was quick considering the issues all businesses are facing at the moment. Very impressed. Will definitely use Scoopon in the future as they care for their customers

Page 2 of 71
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Questions & Answers

Priya

Priyaasked

Hi there I’ve tried emailing calling etc multiple times regarding trip to Bali for $1400-$1500 at Ayoyda Been told I cannot get a refund but due to covid-19 and other issues relating to passport for minors will not be able to go, So was hoping for refund...

4 answers
Ella
Ella

The only way to get an answer is to post a negative review. They are no way giving you your money back. Just a crap credit you’ll never use.

Ella
Ella

It’s time to approach consumer affairs and bank

Scoopon
Bea A.Scoopon

Hi Priya,

We hope you are doing well. We'll be glad to assist you regarding your holiday booking in Bali. Kindly check your inbox for our private message asking for your booking details.

We look forward to hearing from you soon.

Kind regards,
Scoopon

Peter B.

Peter B.asked

I've tried to contact Scoopon about a refund (for a dinner voucher that we cannot redeem as the restaurant is now temporarily closed). The restaurant referred me to Scoopon. Unfortunately, I've had no response to a form submitted on the Scoopon website two weeks ago, plus a follow up email to [email protected]. Yesterday I sent another email, but still no response. Is it possible to get a response on here, please?

1 answer
Scoopon
Bea A.Scoopon

Hi Peter,

We hope you are well. We're sincerely sorry for the delay in getting back to you as we are experiencing larger queries than usual and we're working hard to get through to everyone as quickly as possible.

Kindly check your inbox for our private message asking for your details to assist you.

We hope to hear back from you soon!

Kind regards,
Scoopon

Mark S.

Mark S.asked

I purchased a Scoopon Travel Deal on 10 August 2022 and it is valid for travel to Bali until 20 December 2020 and cost $799. Given the COVID-19 restrictions I have been looking to obtain answers in relation to a refund.
I have tried to call 1300 726676 on many occassions over the last 2 weeks. The phone rings once or twice then gets disconnected. I have email numerous scoopon addresses including customer service and help but no response. Has Scoopon gone out of business and how do I get my money back?

3 answers
Scoopon
Bea A.Scoopon

Hi Mark,

We hope this quick note finds you well. We're sincerely sorry for the delay in getting back to you as we are experiencing larger queries than usual and we're working hard to get through to everyone as quickly as possible.

Kindly check your inbox for our private message asking for your details to assist you.

We hope to hear back from you soon!

Kind regards,
Scoopon

Jessica
Jessica

Ring consumer affairs ! They are so helpful with information to our refund rights . And they tell you what to do to go about getting money back

Mark S.
Mark S.

Thank you. :)

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