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Reviewer Photos & Videos
Helpful support service
Marvell and Scoopon team were very helpful in crediting me for restaurant bookings unable to be used due to shutdowns. Also polite and friendly communications. Scoopon always looks after me.
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MatthewGreater Melbourne (Outer), VIC
Nobody is returning emails or phone calls!
My partner and I have sent multiple emails to Scoopon regarding refunds of our upcoming vouchers. Due to the Covid-19 outbreak, we are unable to use any of them. We would like a refund as we have both lost our jobs and require the funds tied up in these vouchers. Could somebody please contact us!
1 comment
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EllaGreater Melbourne (Metropolitan), VIC
- Verified customer
Won’t refund travel voucher - $1k lost
I bought a scoopon in August 2022 for $1,000 of accommodation in May 2020 in Bali to attend a wedding. Now the wedding is cancelled and travel restrictions are in place. Even after explaining that the trip was for a wedding, they are refusing to refund me, telling me I can have a credit to travel later. They just want to keep my $1k and pretend to themselves that this is reasonable. They talk about their policies etc, as if I just changed my mind!
Do yourself a favour and do not book accommodation with these people. I have lost $1k by dealing ...Read more
2 comments
Bea A.Scoopon
Hi Ella,
We are sorry to hear that you are not entirely happy with the customer service that you received regarding your enquiry to your holiday booking. We always try to provide a fair resolution f... Read more
or any issue that may arise, and we always work together with the service provider to find the best resolution. We will be in touch with you shortly via private message asking for your booking details to urgently assist you.You say this to everyone but there is no resolution. You’re determined to keep everyone’s money for a service we won’t be using. Do you really think anyone wants to go to Bali now or in the next year?... Read more
You need to get a refund from the hotel operators and return the money to the customers who trusted you. You put these “we’re so sorry...” messages on the review site to pretend you’re dealing with it. Why not save yourself some keystrokes and write “tough luck” to your customers.Similar opinion? Write a review on ieatwords.com.au!
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JadGreater Melbourne (Inner), VIC
- Verified customer
No customer service
We have tried contacting Scoopon travel regarding a booking for 4 weeks with emails, calls & we still have not received a response. It would be greatly appreciated if someone could please respond.
4 comments
Bea A.Scoopon
Hi Jad,
We're so sorry to hear of your difficulties getting through to us.... Read more
We are experiencing a high volume of queries due to the current issues that are impacting customers, and we are 'All Hands On Deck', working to get to everyone in a timely manner. We're sincerely sorry that your Scoopon experience did not go well according to plan. This is certainly not the experience that we would like to share with you. Kindly check your inbox for our private message asking for your booking details to urgently assist you. We look forward to hear back from you soon. Kind regards, ScooponHi,
Just following up that I still have not received an email from the travel team. Could you please look into this for me? So that someone could respond to my emails from the travel team. Thanks again :-) Jad
Bea A.Scoopon
Hi Jade,
Our sincerest apologies for the delay. We have made a follow up to our Travel specialist to urgently contact you. ... Read more
Thank you for your patience at this time, and we do hope you have a wonderful day! Kind regards, ScooponSimilar opinion? Write a review on ieatwords.com.au!
Very unhelpful
We have a holiday booked to Bali - may . But now that there is a level 4 travel ban on the country we are unable to go . We are requesting a refund and scoopon are only saying that can do a open booking which is valid til dec 2021 . Got in contact with the resort / vendor and they have agreed to a full refund but scoopon aren’t budging . Makes it so difficult as it is out of our control as to what happened and we just want our money back as we have young children and now financial issues due to this pandemic . According to consumer affairs due ...Read more
to COVID-19 we are all entitled to a refund regardless, that’s the law ! You are going against your terms and conditions as it states you will contact the vendor and resolve this isssue . You are the only one not coming to the party and it’s getting tiring . Numerous of phone calls / emails and still no one can help or show some compassion as we are all going through the same thing . Why is it that others are agreeing to give refunds back but you (scoopon) aren’t ?? Very disappointing how greedy you are in keeping everyone’s money ! My next step is that I will be escalating my complaint further to consumer affairs if no one can help me .1 comment
Bea A.Scoopon
Hi Jessica,
We're so sorry to hear that you were not able to obtain your desired resolution in this instance. This is certainly not the experience that we would like to share with you and please allow us to help you in your desired resolution. ... Read more
Kindly check your inbox for our private message asking for your booking details to urgently assist you. We look forward to hear back from you soon. Kind regards, ScooponSimilar opinion? Write a review on ieatwords.com.au!
Polly BoeckGreater Melbourne (Outer), VIC
Scoopon review
Scoopon was initially great to deal with, very easy process. However now I’m having some issues contacting them.
We had a trip booked for May through Scoopon to go to Bali. I have been trying to call the number for weeks and weeks and can not get through! I have also sent multiple emails over the past few weeks with no reply!
1 comment
Bea A.Scoopon
Hi Polly,
We're so sorry to hear of your difficulties getting through to us.... Read more
We are experience a high volume of queries due to the current issues that are impacting customers, and we are 'All Hands On Deck', working to get to everyone in a timely manner. We're sincerely sorry that your Scoopon experience did not go well according to plan. This is certainly not the experience that we would like to share with you. Kindly check your inbox for our private message asking for your booking details to urgently assist you. We look forward to hear back from you soon. Kind regards, ScooponSimilar opinion? Write a review on ieatwords.com.au!
Jodie JGreater Melbourne (Metropolitan), VIC
- 16 reviews
- Verified customer
Warning: appalling response to COVID 19 crisis
We purchased a travel deal (accommodation only) that we cannot use due to COVID 19. We have no further holiday options as healthcare workers (clinical mental health). We cannot travel later unless a vaccine is developed due to family member's medical issues. We emailed Scoopon over a 3 week period WITH NO RESPONSE. We are not unreasonable and understand that all services including our own are under enormous pressure, however, even airlines are contactable within this time frame. To add to our distress, when we finally made a call to the call ce...Read more
ntre and explained out situation to [name removed], she accused me of threatening "slander" because I simply pointed out the response of other companies who provided refunds in the circumstances of a humanitarian crisis. I was so appalled at this response. I am articulate and highly educated and do not make threats or resort to inappropriate communication. This call ended with [name removed] promising that she had escalated the matter and providing me with a reference number and an assurance that I would get a call back from a senior staff member. I did not get this response so wrote of the experience on product review ...allowing time for a response to occur before this was posted. I got several lovely responses from [name removed] stating that she would be seeking to resolve this issue. However, before it was and still more than 2 weeks later, I received an email from [name removed] who clearly asserts that Scoopon will only do what they legally have to, the following being a direct quote: "Unfortunately we are not providing cash refunds, only our flexible Buy Now Book Later voucher. This policy is in line with all external guidelines and we are well aware of the legitimacy and legalities of our terms and conditions". In short, we are all impacted emotionally and financially in these difficult times. What's more the we cannot engage in the booking in the timeframe for which it was purchased. It is these responses that truly define us, so whilst we see most companies apply fair and compassionate responses, we continue to have companies like Scoopon (which is the same company as GROUPON and LUXURY ESCAPES) place their wellbeing above all others. This attempt at resolution has now been going on for more than fours weeks. We are exhausted and appalled. If you can afford the time and distress to be treated like this if things go wrong proceed with this company, if you can't then this heed this warning and that of others who have posted similar experiences.2 comments
Bea A.Scoopon
Hi Jodie,
We're so sorry to hear of your difficulties getting through to us.... Read more
We are experience a high volume of queries due to the current issues that are impacting customers, and we are 'All Hands On Deck', working to get to everyone in a timely manner. We're sincerely sorry that your Scoopon experience did not go well according to plan. This is certainly not the experience that we would like to share with you. Kindly check your inbox for our private message asking for your booking details to urgently assist you. We look forward to hear back from you soon. Kind regards, ScooponStill waiting for promised phone contact from this company.
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Ken O'BryanSydney Surrounds, NSW
Prompt Efficient Service
I ordered a voucher for a Sydney restaurant. The voucher had a June/July expiry date. Due to the necessary action to combat covid-19 virus, government has closed all restaurants, hotels etc. These social contact regulations made it impossible to use the voucher, that maybe in place for 6 months or more. I contacted Scoopon and was immediately given options, which included refund. I accepted the refund, which occurred immediately. Great efficient service by Scoopon and their staff.
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Gordon F
- 8 reviews
Customer Service is reviewed
Like most others I have tried to call, I have tried to e-mail, No chat service...
I'm seeking a few simple refunds due to the current situation.
Scoopon needs to lift its game and get on top of customer service. We are all having issues currently, got that, but the simple basics need to be handled.
Given that one voucher was cancelled by scoopon and to date no refund, and the other two vouchers I have requested a refund for....no communication!
see attached for voucher numbers...
I have enjoyed Scoopon, but if you cant get service well then...Read more
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Sarah
- 2 reviews
Eventually did respond to my request
I bought a coupon for a beauty skin treatment, and the clinic did not answer my calls to book my appointments, so I contacted Scoopon trying to cancel it before it had expired. Even though I was happy with a refund, credit or extension for the voucher until after the coronavirus outbreak, they took a long time to reply to my email and when they did, their reply was that they could resolve my issue in 2 business days. After 4 days with no response, they got around to responding after I left a review here. They resolved the issue by giving Scoopon credits as well as $10 dollars extra credit to my Scoopon account.
1 comment
Bea A.Scoopon
Hi Sarah,
We're so sorry to hear of your difficulties getting through to us.... Read more
We are experiencing a high volume of queries due to the current issues that are impacting customers, and we are 'All Hands On Deck', working to get to everyone in a timely manner. We're sincerely sorry that your Scoopon experience did not go well according to plan. This is certainly not the experience that we would like to share with you. Kindly check your inbox for our private message asking for your voucher details to urgently assist you. We look forward to hear back from you soon. Kind regards, ScooponSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
GEBMetropolitan Adelaide, SA
Excellent customer service
With the Covid-19 concerns at the moment I emailed Scoopon to find out about a voucher for a winery we had purchased, the original date for use was 20/4/20. I was very happy to find that the date had been extended for another 6 months which was wonderful to hear. Thanks to Marvell for the immediate attention to my email and addressing my concerns
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HelenaaSydney, NSW
Customer Service is amazing!
Big shoutout to Charlee.
Amazing customer service and extremely helpful.
Was able to provide me with exactly what I needed.
I would not be able to use my Scoopon in time due to the coronavirus and so I was offered a credit to use within one year.
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Great service
I had an issue with my booking (had To cancel) and I can not fault the response I had from the customer service team. Very timely and helpful during difficult times with all of the closures due to covit19.
Well done Scoupon.
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Excellent serviceMetropolitan Adelaide, SA
Put me back in touch with offers I have been missing considerably
I would like to say a massive and sincere thank you to Marvell. I have had an ongoing issue receiving scoopon offers and despite obvious problems renewing the service Marvell has kept me informed of ongoing progress and kept checking until the service has now been restored. A credit to your customer support tea. Thanks Marvell
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Beryle MorganPerth, WA
- 6 reviews
Absolutely 10/10 customer service
I purchased a Scoopon deal, when I attempted to call the business to book appointment I was upset to learn the business had closed its doors. In desperation I emailed Scoopon for advice. To my amazement I received a very positive response advising I would get a full refund. The response was wonderful but what really stood out for me was how the response was worded. The tone of the letter was professional, friendly and I knew the writer was a person who would do all she could to help.I certainly did not feel I was any trouble.
Lorain 10/10 - you have amazing customer service skills - thank you
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VeraIllawarra, NSW
- 4 reviews
- 2 likes
COVID-19 - Success in getting expired voucher sorted out!!!
After many unsuccessfully answered phone calls and numerous emails I am now very happy to finally have my voucher reissued with an extended date - looking forward to our seafood platter, hopefully in the not too distant future.
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Awaited response
Contacted the support team regarding temporary closure of cinema expected a response by the next business day or within 24 hours may be due to high volume of Cudtomers getting in touch with the team somebody got back to me after 4 days i believe That Was a long wait to get a response but at least response was received even though it took longer than expected & happy with outcome
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Great
Don’t understand the questions as as I have dyslexia Yes I was happy with the service I would always use this service again Was just glad that they gave me my refund and not another voucher
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Rosemary8877AU
- 2 reviews
Great Customer Service
Had a couple of vouchers that could not be used due to business closures at this time. Prompt service from Carlo to resolve the issue in the form of credits. Very professional and helpful and I was happy with the outcome. Thank you again.
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Customer Service
Very quick to reply and resolution was quick considering the issues all businesses are facing at the moment. Very impressed. Will definitely use Scoopon in the future as they care for their customers
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Questions & Answers
Priyaasked
Hi there I’ve tried emailing calling etc multiple times regarding trip to Bali for $1400-$1500 at Ayoyda Been told I cannot get a refund but due to covid-19 and other issues relating to passport for minors will not be able to go, So was hoping for refund...
4 answers
The only way to get an answer is to post a negative review. They are no way giving you your money back. Just a crap credit you’ll never use.
It’s time to approach consumer affairs and bank
Bea A.Scoopon
Hi Priya,
We hope you are doing well. We'll be glad to assist you regarding your holiday booking in Bali. Kindly check your inbox for our private message asking for your booking details.
We look forward to hearing from you soon.
Kind regards,
Scoopon
Peter B.asked
I've tried to contact Scoopon about a refund (for a dinner voucher that we cannot redeem as the restaurant is now temporarily closed). The restaurant referred me to Scoopon. Unfortunately, I've had no response to a form submitted on the Scoopon website two weeks ago, plus a follow up email to [email protected]. Yesterday I sent another email, but still no response. Is it possible to get a response on here, please?
1 answer
Bea A.Scoopon
Hi Peter,
We hope you are well. We're sincerely sorry for the delay in getting back to you as we are experiencing larger queries than usual and we're working hard to get through to everyone as quickly as possible.
Kindly check your inbox for our private message asking for your details to assist you.
We hope to hear back from you soon!
Kind regards,
Scoopon
Mark S.asked
I purchased a Scoopon Travel Deal on 10 August 2022 and it is valid for travel to Bali until 20 December 2020 and cost $799. Given the COVID-19 restrictions I have been looking to obtain answers in relation to a refund.
I have tried to call 1300 726676 on many occassions over the last 2 weeks. The phone rings once or twice then gets disconnected. I have email numerous scoopon addresses including customer service and help but no response. Has Scoopon gone out of business and how do I get my money back?
3 answers
Bea A.Scoopon
Hi Mark,
We hope this quick note finds you well. We're sincerely sorry for the delay in getting back to you as we are experiencing larger queries than usual and we're working hard to get through to everyone as quickly as possible.
Kindly check your inbox for our private message asking for your details to assist you.
We hope to hear back from you soon!
Kind regards,
Scoopon
Ring consumer affairs ! They are so helpful with information to our refund rights . And they tell you what to do to go about getting money back
Thank you. :)
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Bea A.Scoopon
Hi Matthew,
We're so sorry to hear of your difficulties getting through to us.... Read more
We are experiencing a high volume of queries due to the current issues that are impacting customers, and we are 'All Hands On Deck', working to get to everyone in a timely manner. We're sincerely sorry that your Scoopon experience did not go well according to plan. This is certainly not the experience that we would like to share with you. Kindly check your inbox for our private message asking for your booking details to urgently assist you. We look forward to hear back from you soon. Kind regards, Scoopon