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Reviews

3.8

1,038 reviews
5
(574)
4
(169)
3
(28)
2
(29)
1
(238)
  • Ease of Use
    4.0 (56)
  • Product Quality
    3.5 (105)
  • Return Claim MadeYes (3) · No (128)
  • Customer Service
    3.9 (55)
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Edge L.

Edge L.Greater Melbourne (Outer), VIC

  • 3 reviews

Last year great service, this year terrible service

published

Prepare yourself for the no sense talk to lower the value of your car.
Last year selling with them was very professional an accurate.
This year very unprofessional very inaccurate specifically (Trent)



Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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JaneP

JanePMelbourne

  • 3 reviews

Easy, convenient & honest

published

The process was simple, communications at valuation honest and payment was fast. I did have doubts initially but wouldn’t hesitate to use this service again. Made the whole process easy.

Ease of Use
Customer Service
Return Claim MadeNo
Ambern

AmbernGreater Melbourne (Inner), VIC

Not even 10% of quote offered!

published

Quoted an amount to get you to yard. Such a waste of time didnt even offer ten percent of original quote. Yes I expected less than the original quote. Very dissapointed.



Return Claim MadeNo
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Maxine

MaxineSydney, NSW

Quick and easy process with friendly staff

published

The process is so easy and well organised. The guy came out to our area to assess the car and gave a good offer and I was confident to go ahead with the sale.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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MICHAEL RICHES

MICHAEL RICHESGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Good fast option if you're willing to take a lower sale price for your car.

published

We took two cars to be valued and ended up selling one. The online price was higher than what was offered due to both car ages being derived from the reg date and not the build date (issue with the online quote system).

Appointments were good as was the person we dealt with.

Overal, if you're looking to sell your car quickly and accept you're going to get a reduced sale price, it's a reasonable, hassle free option.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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llwiggab

llwiggab

  • 3 reviews

Very positive car selling experience

published

The team of SellMyCar was friendly and efficient. I was well informed, treated with respect. It was convenient to have the car inspected at my home. The team who picked up my car even brought back a CD I forgot in the Player. I highly recommend SellMyCar. They pay higher values than any trade-in, they are really effecient and professional.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Corey

Corey

  • 4 reviews

Great service, reasonable price offered, easy process

published

I had a great experience with Sell My Car. I got an online estimate very easily, received a follow up call and made a booking where they came to me, they made an offer which was in line with the estimate provided on the website, and then purchase my car. A tilt tray arrived to collect it and a remittance was emailed to me for the funds within 5 minutes. Such an easy process with people that were friendly and easy to deal with.

Ease of Use
Customer Service
Return Claim MadeNo
Bluepearl N.

Bluepearl N.Sydney, NSW

  • 2 reviews

Very friendly and fair

published

Me and my partner sold our MX5 recently, the guy who came for the quote was very friendly, sold the car for a good price and received money very fast.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Only if you're absolutely desperate

published

On line offer just over half of current red book trade in valuation with extreme demands...12 months rego etc etc...Can't see how anyone would be sucked in by these shysters!

Return Claim MadeNo
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Bill M.

Bill M.Perth, WA

Excellent and Professional

published

Very professional service. All details of process explained very well. Very friendly and helpful staff. Quick and very accurate inspection of vehicle. Fair assessment of price for the vehicle. Would recommend their services.

Ease of Use
Customer Service
Return Claim MadeNo
John

JohnGreater Melbourne (Outer), VIC

  • 2 reviews

Girls don't go there alone, Aggro on their ads appropriate as I copped Aggro sales staff, DODGY

published
Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Seona B.

Seona B.Greater Melbourne (Metropolitan), VIC

Wish I could give a review of 0 stars!!!!

published

Didn’t bother to show up even though appointment was confirmed prior. Horrendous attitude from the only Melbourne rep who admitted freely that their email recommendation amounts are more than exaggerated.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
Time wasted

Time wastedVictoria

Onsite non inspection

published

Had an inspection booked by them was twenty minutes away only to have them ring and re book for two hours later as the person doing the vehicle inspection was stuck in traffic. Got to second inspection time and person did not even get out of his office chair to inspect the car and offered me less than what their lowest estimate was for the vehicle. What a waste of my time to have so called vehicle inspection done without him even looking at the car he could have just phoned me and told me the same thing as he did not even view it. Would not waste your time going to an inspection appointment..

Return Claim MadeNo
Bee

BeeSouth East Queensland, QLD

So rude

published

Booked a time for appraisal on internet. Then I received a call from rude man and in 2 minutes he cancelled viewing. Didn’t even view the car.
Don’t waste ya time!! Sell private

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers
Charles Z.

Charles Z.Sydney, NSW

Great experience

published

Very smooth process and super convenient! Mark is a great guy to talk to! Will recommend to friends. If you're looking for a hassle free selling solution, definitely use them!

Ease of Use
Customer Service
Product Quality
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David C

David CVictoria

Disappointing outcome

published

My car was obviously too good for their use. They low balled the final offer, despite suggesting earlier it was worth around 15% more. A disappointing outcome which they did not get the benefit of

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Jason

JasonSouth East Queensland, QLD

Fast, efficient and effective

published

Online request was simple and the team was quick to reply. once contacted by the onsite tam they were Easy to deal with. Mark was straight to the point and the sale was completed quickly

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Graham Peters

Graham PetersGreater Melbourne (Metropolitan), VIC

Quick and efficient

published

I had an older car, surplus to requirements. Assessment was prompt and clearly explained, permitting an easy transaction. Whilst price was less than I might have hoped, the reasons for price were clearly explained and I considered were fair.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
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Easy and very well managed

published

Clear communication and personable. Works well in every place of business. The process was clear, communication was good and I knew what to bring on the day to make the whole process smooth.

Ease of Use
Customer Service
Product Quality
Return Claim MadeNo
See all answers

Great customer service

published

Oliver was very professional and knowledgeable, he was able to guide us through the process and explain the valuation in easy terms making it all very easy. The valuation was very similar to the ballpark online offer and we were satisfied with having it all sorted on one day.

Ease of Use
Customer Service
Return Claim MadeNo
Page 1 of 52

Questions & Answers

Mel

Melasked

Hello I have just booked an appointment to take my car into one of sellyourcar.com car yards the closest to me is in Dandenong. I am selling my much loved Mercedes’s CLC kompressor because I have to. I can’t afford to get 12 months rego on the car and it runs out in a few weeks . Also there is a graze on the corner of the front bumper and the front blind to the sunroof needs replacement clips which aren’t expensive but I’m in a position I have to sell. I’m also the second owner but should that make a difference if we both looked after the car. All these things will bring the estimated price quoted down but how much lower would the estimate be. I’m really in a between a rock and a hard place. the estimate was around $8,500. My car is really in terrific condition apart from these few things. Can anyone please help me? Thank you. Mel

1 answer
SellMyCar.com.au
Daniel O.SellMyCar.com.au

Hi Mel, Apologies for the late reply. I have just seen your message and your appt booking for yesterday at 9am. I can see that you didnt attend your appointment, perhaps because you are hesitant to sell and unsure how the online price will differ at an appointment. I will ask the buyer at Dandenong to contact you and have a chat about the pricing Thanks Mel.

jake

jakeasked

hi I have a ford fg xr6 ute 2009 auto was wondering weather or not you guys would be interested in buying an how much I would be looking at?

No answers
Colin S

Colin Sasked

My car was sold on 28/3 when will my money be put in my account?

No answers

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