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Sendle

Sendle Questions & Answers

4.0 from 5,954 reviews

120 questions from our users

Victor G.

Victor G.asked

Hi there,

I've booked a pick-up on 28/04/2020, and yet still, today is 04/05/20 no one comes to pick up!
My customer is frustrated due to the delay.
tracking number: SZG43Q
Can you please contact me on email/phone as soon as possible?
[email protected]
+61 437 822 888



Thanks
Victor

No answers
Victor G.

Victor G.asked

Hi There,



I booked Sendle pick-up on 28/04/2020, now is 04/05/20, yet still, no one comes to pick up!
Tracking number: SZG43Q
My customer is frustrated due to this delay.
Please contact me on email/phone asap.
[email protected]
+61 437 822 888

Victor

No answers
Lisa K.

Lisa K.asked

Why does a sendle delivery person take a photo of the person being delivered to ?

2 answers
Grant
Grant

Hi Lisa k. I'm sorry I can't say because my first parcel was taking inside by someone else I stay in a boarding house so I don't mind them taking my parcel inside for me second time I was home and I saw the courier at the door and received my parcel but never took my photo at all so I'm sorry I can't help you

Sue
Sue

I have had 2 deliveries now, both have been left at my front door. Sorry I can't answer your question either.

Leah R.

Leah R.asked

hi there, trying to get in contact with sendle!!

if your not home on the day that the delivery gets drop off where, do they take it to the local post office for collection
???
i need help or i need to change my delivery address to my work place

2 answers
Pat
Pat

Driver will leave card with the information

Pat
Pat

Definitely not the post office because sendle don't use Australia post

Paul C.

Paul C.asked

If you're not at home, or the courier cannot get access to drop off the parcel due to security gate, what do they do with the parcel. Aus Post drop it off at the local postshop. Do Sendle do that as well?

4 answers
Tony
Tony

Sorry Paul but i have no idea what the situation is regarding your issue, might be best to contact Sendle direct.

connie76
connie76

Im fortunate to have my parcels sent to my work. Sorry Paul i can't answer or help .

Thomas
Thomas

They leave a card in your letterbox
Depends on the size of parcel. Most cases mostly drop off at parcel pickup point usually at petrol station7-11 and BP, newsagents, and parcel lockers.

How however you can request Authority to Leave if need to get it redelivered

As Sendle most of the time use couriers Please.

Ross

Rossasked

Parcel tracking No:SCSCP4. My parcel has been marked as,
"Out for Delivery
Parcel onboard courier vehicle for delivery"
for 5 days. Still no parcel has been delivered and it only went 2 suburbs in Melboune.
I've sent Sendle 2 messages, NO responce from them. Still no parcel.
No customer help phone number to call.
When will my parcel arrive??

2 answers

I've had this problem and have contacted the help centre on the website which was helpful. I also suggest contacting the sender and asking them to contact sendle as well to locate your parcel.

Ross
Ross

Thanks for replying. I've sent 2 mssages to Sendle. No responce a couple of days later. Just today I messaged the Sender to follow it up from their end. Hopefully something will work.

Sunny S.

Sunny S.asked

Parcel SDQRYP not collected after 2 days and now it's a long weekend. I run a small business and this is not good enough. The website is generic and goes through circles and the tracking is saying awaiting drop off at location or something like that. Please fix this as I have a customer who could have received it through Aus Post by now.

No answers
Tony E.

Tony E.asked

sendle phone number

No answers
Peta T.

Peta T.asked

I want someone to contact me to discuss the "delivery" of an item which was supposed to have been delivered to my address around 1.30am (i was actually up when the tracking said it was delivered and no vehicles came anywhere near our place) according to tracking. We have been home, have had gates open etc waiting for this delivery yet it was never delivered. Not very happy at the moment. I can't even find a phone number to discuss this issue.

1 answer
Paul G.
Paul G.

no phone or email contact-hopeless it says a lot about their customer service when it is so difficult to contact

Leisa D

Leisa Dasked

Hi I am still waiting on a parcel which tracking says it is at depot where is the depot how does it get to chinchilla qld thanks leisa

4 answers
Dany
Dany

Hey Leisa, I think it should come soon! maybe Tuesday? Keep a close eye on it :) If u miss their delivery they'll let you know which collection point they drop your parcel at. Hope this helps!

Leisa D
Leisa D

Hi it’s Wednesday night still not here thz

Leisa D
Leisa D

Thankyou for that.

BunG75

BunG75asked

Not a question so much as a thank you...to everyone who mentioned that Sendle uses Fastway Couriers. Fastway are pretty horrible except for the odd driver who seems to enjoy his job. Thanks for letting us know that we would be dealing with Fastway if we used Sendle. I’ll spend an extra $10 and use Aust Post who I’ve had the least amount of problems with.

1 answer
Sendle
Customer Support S.Sendle

Hi there, thank you for your feedback. We regularly meet with our partners and show them how they are performing in terms of quality and customer satisfaction and also raise issues on an individual basis so that they can fix any issues that arise. At the moment, our system chooses the partnered courier based on the route, pricing and quality. If and when we expand our network and have more flexibility we will be sure to let you know. Janine

Prasun

Prasunasked

Hi, Got a small query. I want to send laptops(with built in Lithium-ion batteries) within Victoria. Can I use sendle and will them have insurance?

1 answer
Sendle
Customer Support S.Sendle

Hey Prasun, batteries are categorized as Dangerous Goods, and therefore we can't send batteries in their individual state. However, if the batteries are attached to a device (like a phone or a laptop), it should be ok. However, there are a few restrictions on what type of batteries you can send. In this case, lithium-ion batteries are unfortunately not something we can carry. I strongly recommend you read this article https://support.sendle.com/hc/en-au/articles/205204738 to learn more about what you can Sendle. Krystel

DONGMIN K.

DONGMIN K.asked

Can I send 25kg for an actual luggage instead of boxes? I would like to send it from Brisbane toHobart. Is it possible to for the carry on option?

1 answer
Sendle
Customer Support S.Sendle

Hi Dongmin - thanks for you interest in using Sendle! You may send your luggage as long as it fits our size and weight limits. In this case, for your 25kg parcel, you would need to book this under the "Check-in" category. If you haven't found it yet, I suggest that you read on our Size and Weight article here: https://support.sendle.com/hc/en-au/articles/205230938. We also recommend that our customers safely package all their parcels so that they are fit for transport. Please use any combination of packaging materials and methods that you deem appropriate to protect your parcels. Janine

Pat D.

Pat D.asked

Price send generater and water pump from Portmacquarie to Canberra?

1 answer
Sendle
Customer Support S.Sendle

Hi Pat, thanks for your question. Once you are signed in, there is a really handy quote tool (https://support.sendle.com/hc/en-au/articles/209657287) in your dashboard. If you punch in your parcel size and weight and suburbs for pickup and delivery, it will give you a real-time quote, which includes a precise estimated delivery time. I'd love to make this easier for you, can you please let me know the exact pickup and delivery suburbs (with postcodes) and the size (length, width, height) and weight of the parcel so I can check this? Janine. :)

jeanne

jeanneasked

Hi I need to return a small parcel I bought off ebay to China, do you deliver to there please

Regards
Jeanne

2 answers
Pam
Pam

Hi Jeanne
i am only a customer who provided a review. you will need to contact Sendle direct.

Sendle
Customer Support S.Sendle

Hi Jeanne, thanks so much for your interest in our international delivery service! Yes, we do offer delivery from Australia to China. Right now, the international pickup service is available to customers in parts of Sydney, Melbourne, Brisbane, Perth and Adelaide. If you’d like to check whether your suburb falls into the radius, take a look at this list: http://bit.ly/internationalpickuplist we put together (there are some suburbs we can’t service either domestically or internationally). We’ll send all customers who have their pickup address saved in their Sendle dashboard an email notifying them of any changes. Hope this helps! >>Mimi

Skip

Skipasked

Why my parcel is sitting on my front porch after 3 days ?

4 answers
Sendle
Customer Support S.Sendle

Thanks for reaching out here on the Questions portion of Product Review. I saw your public review and will give more details there. ^^Rytz

shiyu z.
shiyu z.

Good luck with that man... mine had been waiting for 8 days until I had to cancel

Summer
Summer

Worst courier company I have ever dealt with

Phuc N.

Phuc N.asked

Hi Team,
Can I ask where is the 6068 Depot Pickup Bench?

1 answer
Sendle
Customer Support S.Sendle

Hi Phuc, this is Janine and I have sent you a private message to get more details regarding your question. We need to identify first the courier assigned to your parcel. Looking forward to hearing from you. - Janine :)

Hayley

Hayleyasked

Absolutely horrified with this company I have a parcel ready to send not collected for 3 days now, how do I get a refund? I don’t trust this company to deliver my very valuable package to another state.

7 answers
chris
chris

Hassle them on facebook till they asnwer! im in a far worse position and they won't reply to anything! a literal scam! I will be contacting legal advice

Thatperthgal
Thatperthgal

Conveniently they only have email but they don't respond anyway. Do not send your item with this company! I'm still waiting on my daughter's Christmas present! Posted from Perth to NSW on 5 December! Absolutely useless!

Sendle
Customer Support S.Sendle

Hey there folks, we'd love to try and make things right. We're looking forward to hearing more about this, we've sent each of you a private message.- Krystel

Manoi A.

Manoi A.asked

I have asked for my parcels picked up a week ago and haven't heard from you. This is very disappointing as you already take my money and I need the packages desperately. Can someone give me a real answer instead of a robot replying my emails???

1 answer
Sendle
Customer Support S.Sendle

Hi there, I can see that your parcels are on their way to you. Looking forward to having this delivered. Krystel

Carmel L.

Carmel L.asked

Why are there no updates for tracking?? Hopefully my parcel I ordered for Christmas on the 8/12 (was ready to be picked up on 9/12 but not picked up by sendle until 12/12) will arrive in time to be given on Christmas Day! I thought Aus Post was bad with scanning for tracking and how long delivery takes, next time I will check who the company uses for their deliveries before I order.....

1 answer
Sendle
Customer Support S.Sendle

Hey Carmel, really sorry to hear you've felt so underwhelmed with your Sendle experience. We'd love to try and make things right. We're looking forward to hearing more about this and hoping you'd reply to our private message. Alternatively, you can message us via sendle.com/help. - Krystel

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