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7 questions from our users
Daniela A.asked
If I have insurance for 15.000 but after 10 years I pay 30000 is that mean I will receive 30000 in case of death?
4 answers
No. 15000 is the maximum.
Customer RelationsAustralian Seniors
Hi Daniela,
Thank you for reaching out. I'd like to arrange for a team member to contact you and can discuss your queries further. If you could please reply to my private message with your name and contact details, I will forward this to the relevant team to get in touch with you.
Kind regards,
Alisa
I already spoke with staff member thank you
Stephen Nasked
need to email new address to you please.
1 answer
Customer RelationsAustralian Seniors
Hi Stephen,
Thank you for reaching out to us. You can email your updated details through to us at [email protected].
Kind regards,
Jessica
LAWRENCE M.asked
How much per month for 15.000 cover
1 answer
Customer RelationsAustralian Seniors
Hi Lawrence,
Thank you for your query. The premium amount will vary depending on the policy, your age and the level of cover you choose. I would be more than happy to arrange for one of our team members to contact you to provide a quote, alternatively you can obtain one via our website: https://www.seniors.com.au/funeral-insurance
Kind regards,
Tess
Te Puhi Larkinsasked
If a person dies before the 12 months from time of commencement of Policy and not as the result of an accident is the total amount of premiums paid within that time refunded to the beneficiary.
2 answers
Customer RelationsAustralian Seniors
Hi Te Puhi Larkins,
Thank you for reaching out to us with your question. I am currently looking into this further for you. Once I have a response I will be back in touch with you.
Kind regards,
Tess
Customer RelationsAustralian Seniors
Hi Te Puhi Larkins,
In answer to your question, there is no refund of premium if a person dies within 12 months from time of commencement of Policy where death is not as a result of an accident. However, any premiums collected after the date of death will be refunded back into the account which paid for the policy, once confirmation of the passing has been received.
Kind regards,
Tess
judith bormannasked
I am thinking of changing my funeral plan to Australian Pensioners insurance. Can you give me some information please... judith a bormann
1 answer
Customer RelationsAustralian Seniors
Hi Judith. Thanks for your enquiry about Australian Seniors Insurance. You can find our comprehensive FAQ section at https://www.seniors.com.au/funeral-insurance/tools-resources/funeral-insurance-faq . Alternatively, please send your contact number in a private message and we'll arrange for a member of the Customer Help Team to be in touch.
Kalalaasked
Where should I resend my email address?
1 answer
Greenstone F.Australian Seniors
Hi Kalala, if you'd like to update the details on your policy please call our team on 1300 078 596, Monday to Friday, 8am-8pm, thanks.
Dave Aasked
I don't and won't have facebook available.
What way do people contact you?
3 answers
Greenstone F.Australian Seniors
Hi Dave, you can send us your details via private message on this platform or, alternatively, by calling us on 13 13 43, thank you.
Thanks for the reply. My query is very simple, but when I rang to get the information, the person on the other end was quite abrupt and didn't answer the question with anything that was asked about, so I will ask here.
I have taken out funeral insurance with your company and wanted to know exactly what paper work has to be filled out if I do die while being covered by you. Very simple question to answer and I would appreciate a decent answer, not a runaround.
Thankyou in advance.
3 days later
As I expected, no reply to a simple question.
I am fairly easy to get on with if I'm not getting ripped off.
I believe now I have been ripped off over $2000 so if there has been no satisfactory answer by the next payment, there will be no more.
Please reply sensibly
I still have no reply to my simple questions.
Am I asking too much or don't you know the answer?
You asked for private communication, this is about as private as it gets.
Please reply.
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