Good Value and easy to set up
The policy was very competitive and easy to arrange and set up using the internet.
The contents listed all my requirements and there was no need for any additional cover for external items.
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PatriciaIllawarra, NSW
Thank you for prompt service.
Yes.
Less than a week.
Almost 7 years.
Not sure why I need to have at least 30 words, that is just a waste of time in my opinion, making the company look silly.
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Shane ClarkeRichmond-Tweed, NSW
- 3 reviews
Value plus House + Contents insurance! !
Having changed our car ins to Seniors, as the value was so good, we decided to get a quote for House + Contents insurance and have found the same terrific savings and value.........so worthwhile!! And so easy to do - with excellent assistance from Seniors assistants per phone.
2 comments
Glad you liked it Alisa - Fiona Clarke
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Easy to set up
Essentials home and contents policy appears to be comprehensive and good value and was easy to set up. Service advisor phoned me to confirm my details and was friendly courteous and professional
1 comment
Customer RelationsAustralian Seniors
Hi Frances,
Thank you for such a lovely review. It's great to hear that our team member was able to provide a friendly service and set your policy up with ease. We appreciate you taking the time to s... Read more
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easy to obtain insurance
The policy is very good value and easy to set up. Marguerite guided me step by step and was extreme was a pleasure to talk to. We have been with Aust. Seniors Insurance for many years.
1 comment
Customer RelationsAustralian Seniors
Hi Patricia,
What a lovely review, thank you for taking the time to share this with us. I'm glad to hear that Marguerite was able to provide you with a helpful and friendly service. We appreciate you... Read more
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Brilliant service
Found that the insurance policy was great value for a premium product which my other insurance company could not match.
All details were explained thoroughly, and was a pleasure dealing with the customer services operator. Very happy I am now with Australian Seniors.
1 comment
Customer RelationsAustralian Seniors
Hi Craig,
Welcome to Australian Seniors! I am thrilled to hear of the great service that you have received from our team and that you felt fully informed when setting up your policy. Thank you for tak... Read more
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BarbaraSouth-Eastern Region, NSW
Clear information, great follow-up
I sought quotes from a number of providers. Senior's Home and Content Insurance not only offered the best deal, but provided the best service. Thank you for being clear, for following up on a query and being professionally friendly.
1 comment
Customer RelationsAustralian Seniors
Hi Barbara,
Thank you so much for such a great review. I'm delighted to hear Australian Seniors are able to provide you affordable cover and great customer service. I really appreciate the time you h... Read more
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JohnGreater Melbourne (Metropolitan), VIC
Excellent online service.
Offered a very competitive quote so I bought it.
This is my first experience with Australian Seniors and it seems to be a good choice. I will have to wait for a claim to offer complete judgement.
1 comment
Customer RelationsAustralian Seniors
Hi John,
I'm glad to hear of your great experience when setting up your policy and that we can provide you with affordable cover. Thank you taking the time to share this with us.
Kind regards,
Alisa
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JimSydney, NSW
- 3 reviews
You are the best!
Great customer service, fantastic price, amazing approach to assisting senior citizens who might have difficulties understanding policies and legality with insurance cover . This is my 3rd policy with you and great treatment from you continues from day one!
1 comment
Customer RelationsAustralian Seniors
Hi Jim,
It is a pleasure to hear of the great service that you have received from our team from day one and that you felt fully informed when choosing Australian Seniors to provide you with this valua... Read more
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JohnSydney, NSW
- Verified customer
It si a bit hard for us to rate it as it is a new product for us.
I believe that the product is value for money compared to what is on the market. We are not at a stage of making claims we hope not to have to make any claims.
1 comment
Customer RelationsAustralian Seniors
Hi John,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with an affordable option that is suitable to your needs.
Kind regards,
Jessica
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ChristineSydney, NSW
Wonderful service.will recommend to my friends.
This was my first experience with Australian Seniors.
Everything was explained and my questions answered.
Very happy with the service provided.
Thank you Lynn @ Castle Hill shopfront on Saturday 8 February 2020.
I will recommend your services.
1 comment
Customer RelationsAustralian Seniors
Hi Christine,
Thank you for writing such a lovely review and I am delighted to hear that Lynn was able to provide great service and all the information needed to answer your questions. We appreciate ... Read more
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DavidGreater Melbourne (Outer), VIC
Great professional service
Looking to change insurers and as my car insurance was with Seniors I decided to give it a go. I found Melissa to be very professional and helpful and saved me a substantial amount.
1 comment
Customer RelationsAustralian Seniors
Hi David,
I am glad to hear of your positive experience with Melissa and that she was able to help set up affordable cover for you that suits your needs. Thank you for taking the time to share this r... Read more
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AnthonyNortheast, VIC
On pension looked for what l could afford. Suited.
Good value. Starts on 11/2/2020 have not made a claim something I could just afford. Easy to setup and well helped by a very pleasant young lady. Would recommend to others people if asked
1 comment
Customer RelationsAustralian Seniors
Hi Anthony,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received and that we could provide you with affordable cover that was suitable to your needs.
Kind regards,
Alisa
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Bob S.South East Queensland, QLD
Service
Great policy compared to previous insurer. Easily setup. Very prompt claim service. Have been with Aust Seniors 4 months. So apparently I have to waffle on the make up thirty words. Nuff said. I am very happy.
1 comment
Customer RelationsAustralian Seniors
Hi Bob,
Thank you for your great review, I'm glad to hear your policy was set up with ease and that you're happy with the service you have received.
Kind regards,
Alisa
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VitaVictoria
Customer Service
Friendly and helpful customer service. Well done! Would recommend, thank you for your wonderful service. Amanda was great and explained everything clearly, once again very helpful, and easy to talk to.
1 comment
Customer RelationsAustralian Seniors
Hi Vita,
Thank you for your kind words and recommendation, we really appreciate you taking the time to share this with us. I am thrilled to hear of the great service that you have received from Amanda... Read more
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DaizeeGoulburn Valley, VIC
Purchased online and very easy site to navigate. Cheapest price and offered more than others.
Website easy to navigate
Offered more value for your dollar
First time with the company and may bring over other insurances
Very impressed overall
Will let friends and family know abput the deal i received
1 comment
Customer RelationsAustralian Seniors
Hi Daizee,
I am pleased to hear that your experience setting up your policy was efficient and that you have found the policy to be both affordable and good value. Thank you for taking the time to sha... Read more
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Nothing is perfect but this was very good
Yes, good value, Easy to set up, Minues on the phone We changed because our previous went up every year and we had never made a claim We have with Seniors bout 3 years ?
1 comment
Customer RelationsAustralian Seniors
Hi John,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with an affordable ... Read more
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AnneNorthern Region, NSW
Great house insurance.
The policy is great value and was very easy to set up, I have been with Australian Seniors for about one year now. Our family is very happy with Australian seniors.
1 comment
Customer RelationsAustralian Seniors
Hi Anne,
Thank you for taking the time to write this lovely review. I'm glad to hear you were able to find cover that is suitable to you and was set up with ease.
Kind regards,
Alisa
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SewerSouth East Queensland, QLD
- 2 reviews
Insurance review
Claim was settled in a timely manner but we had to ring to enquire a couple of times on the progress of the claim. The suggestion to use one of their assessors was well worth while.
1 comment
Customer RelationsAustralian Seniors
Hi Sewer,
Thank you for taking the time to share your feedback, I really appreciate it. I am sorry to hear that you had to follow up a few times with your claim. We are always looking to improve the ... Read more
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SuzieSouth East Queensland, QLD
- 2 reviews
Home insurance
Easy to use and set up. Great not having to ring up and do it on the phone but equally nice to have that option if needed. Recommend to family.
1 comment
Customer RelationsAustralian Seniors
Hi Suzie,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to set up your policy online and the great service you have received.
Kind regards,
Alisa
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Questions & Answers
Graham Nealasked
Apart from basic Fire, Burglary, Storm and Tempest, I would like to know if your Home Insurances cover )1. Flood, 2) Accidental Damage, 3) Damage to house by falling trees or limbs, and Loss of a guitar worth about $1000 if outside the house? Thanks Graham Neal
1 answer
Customer RelationsAustralian Seniors
Hi Graham,
Thank you for reaching out to us with your query. For information on what our policies cover, I can arrange for one of our team to contact you to assist. Alternatively, this can be located in our Product Disclosure Statement; https://www.seniors.com.au/documents/seniors-home-insurance-pds.pdf
If you would like a call to discuss this further, please respond to the private message with your contact details.
Kind regards,
Jessica
Donnaasked
Does your home insurance cover Townsville and if you do I would like a immediate quote for home insurance.
4 answers
Customer RelationsAustralian Seniors
Hi Donna,
Thank you for reaching out to us with your query. To confirm if cover can be provided and obtain a quote, please visit our website: https://www.seniors.com.au/home-contents-insurance
Alternatively, I can arrange for a team member to contact you to assist further. If you would like a call, please respond to the private message I have sent you.
Kind regards,
Jessica
please call me on 0477856050
Customer RelationsAustralian Seniors
Hi Donna,
Thank you for your reply, I have passed this on to the relevant department to call you and discuss further.
Kind regards,
Alisa
Bobasked
House and contents insurance, want to insure house for 500,000 and content 150, 000 + public liability
1 answer
Customer RelationsAustralian Seniors
Hi Bob,
Thank you for reaching out. It would be best to speak with one of our team members to discuss your options.
Could you please reply to my private message and provide the your full name and best contact number and I will refer this to the relevant department to contact you.
Kind regards,
Alisa
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Customer RelationsAustralian Seniors
Hi Shane,
eived, we really appreciate it. Kind regards, AlisaWhat a great review! I'm glad to hear of the value and affordability you have found in your policy. Thank you for sharing your review regarding your experience and the great service you rec... Read more