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Reviews

(403)
(65)
(10)
(5)
(30)
  • Value for Money
    4.6 (377)
  • Transparency
    4.6 (348)
  • Customer Service
    4.8 (356)
  • Coverage Type
    • Home & Contents (328)
    • Contents Only (101)
    • Home Only (32)


Good Value and easy to set up

published

The policy was very competitive and easy to arrange and set up using the internet.
The contents listed all my requirements and there was no need for any additional cover for external items.

Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo

Patricia

PatriciaIllawarra, NSW

Thank you for prompt service.

published

Yes.
Less than a week.
Almost 7 years.
Not sure why I need to have at least 30 words, that is just a waste of time in my opinion, making the company look silly.

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Claim DateFebruary 2020
See all answers
Shane Clarke

Shane ClarkeRichmond-Tweed, NSW

  • 3 reviews

Value plus House + Contents insurance! !

published

Having changed our car ins to Seniors, as the value was so good, we decided to get a quote for House + Contents insurance and have found the same terrific savings and value.........so worthwhile!! And so easy to do - with excellent assistance from Seniors assistants per phone.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
2 comments
Australian Seniors
Customer RelationsAustralian Seniors
Shane Clarke
Shane Clarke

Glad you liked it Alisa - Fiona Clarke

Easy to set up

published

Essentials home and contents policy appears to be comprehensive and good value and was easy to set up. Service advisor phoned me to confirm my details and was friendly courteous and professional

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

easy to obtain insurance

published

The policy is very good value and easy to set up. Marguerite guided me step by step and was extreme was a pleasure to talk to. We have been with Aust. Seniors Insurance for many years.

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeDuplex
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Brilliant service

published

Found that the insurance policy was great value for a premium product which my other insurance company could not match.
All details were explained thoroughly, and was a pleasure dealing with the customer services operator. Very happy I am now with Australian Seniors.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Barbara

BarbaraSouth-Eastern Region, NSW

Clear information, great follow-up

published

I sought quotes from a number of providers. Senior's Home and Content Insurance not only offered the best deal, but provided the best service. Thank you for being clear, for following up on a query and being professionally friendly.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

John

JohnGreater Melbourne (Metropolitan), VIC

Excellent online service.

published

Offered a very competitive quote so I bought it.
This is my first experience with Australian Seniors and it seems to be a good choice. I will have to wait for a claim to offer complete judgement.

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
I'm glad to hear of your great experience when setting up your policy and that we can provide you with affordable cover. Thank you taking the time to share this with us.
Kind regards,
Alisa

Jim

JimSydney, NSW

  • 3 reviews

You are the best!

published

Great customer service, fantastic price, amazing approach to assisting senior citizens who might have difficulties understanding policies and legality with insurance cover . This is my 3rd policy with you and great treatment from you continues from day one!

Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
John

JohnSydney, NSW

  • Verified customer

It si a bit hard for us to rate it as it is a new product for us.

published

I believe that the product is value for money compared to what is on the market. We are not at a stage of making claims we hope not to have to make any claims.

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi John,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with an affordable option that is suitable to your needs.
Kind regards,
Jessica


Christine

ChristineSydney, NSW

Wonderful service.will recommend to my friends.

published

This was my first experience with Australian Seniors.
Everything was explained and my questions answered.
Very happy with the service provided.
Thank you Lynn @ Castle Hill shopfront on Saturday 8 February 2020.
I will recommend your services.

Coverage TypeContents Only
Property TypeTownhouse
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

David

DavidGreater Melbourne (Outer), VIC

Great professional service

published

Looking to change insurers and as my car insurance was with Seniors I decided to give it a go. I found Melissa to be very professional and helpful and saved me a substantial amount.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Anthony

AnthonyNortheast, VIC

On pension looked for what l could afford. Suited.

published

Good value. Starts on 11/2/2020 have not made a claim something I could just afford. Easy to setup and well helped by a very pleasant young lady. Would recommend to others people if asked

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Anthony,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received and that we could provide you with affordable cover that was suitable to your needs.
Kind regards,
Alisa


Bob S.

Bob S.South East Queensland, QLD

Service

published

Great policy compared to previous insurer. Easily setup. Very prompt claim service. Have been with Aust Seniors 4 months. So apparently I have to waffle on the make up thirty words. Nuff said. I am very happy.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2019
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Bob,
Thank you for your great review, I'm glad to hear your policy was set up with ease and that you're happy with the service you have received.
Kind regards,
Alisa

Vita

VitaVictoria

Customer Service

published

Friendly and helpful customer service. Well done! Would recommend, thank you for your wonderful service. Amanda was great and explained everything clearly, once again very helpful, and easy to talk to.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Daizee

DaizeeGoulburn Valley, VIC

Purchased online and very easy site to navigate. Cheapest price and offered more than others.

published

Website easy to navigate
Offered more value for your dollar
First time with the company and may bring over other insurances
Very impressed overall
Will let friends and family know abput the deal i received

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeApartment/Unit
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Nothing is perfect but this was very good

published

Yes, good value, Easy to set up, Minues on the phone We changed because our previous went up every year and we had never made a claim We have with Seniors bout 3 years ?

Transparency
Customer Service
Value for Money
Coverage TypeContents Only
Property TypeVilla
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Claim DateJanuary 2020
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Anne

AnneNorthern Region, NSW

Great house insurance.

published

The policy is great value and was very easy to set up, I have been with Australian Seniors for about one year now. Our family is very happy with Australian seniors.

Transparency
Customer Service
Value for Money
Coverage TypeHome & Contents
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Anne,
Thank you for taking the time to write this lovely review. I'm glad to hear you were able to find cover that is suitable to you and was set up with ease.
Kind regards,
Alisa


Sewer

SewerSouth East Queensland, QLD

  • 2 reviews

Insurance review

published

Claim was settled in a timely manner but we had to ring to enquire a couple of times on the progress of the claim. The suggestion to use one of their assessors was well worth while.

Coverage TypeHome & Contents
Property TypeHouse
Claim MadeYes
Type of ClaimStorm and Rainwater
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Claim DateDecember 2019
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Suzie

SuzieSouth East Queensland, QLD

  • 2 reviews

Home insurance

published

Easy to use and set up. Great not having to ring up and do it on the phone but equally nice to have that option if needed. Recommend to family.

Transparency
Customer Service
Value for Money
Coverage TypeHome Only
Property TypeHouse
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Suzie,
Thank you for taking the time to share your experience with us. I am pleased to hear of the ease in which you were able to set up your policy online and the great service you have received.
Kind regards,
Alisa


Page 1 of 26

Questions & Answers

Graham Neal

Graham Nealasked

Apart from basic Fire, Burglary, Storm and Tempest, I would like to know if your Home Insurances cover )1. Flood, 2) Accidental Damage, 3) Damage to house by falling trees or limbs, and Loss of a guitar worth about $1000 if outside the house? Thanks Graham Neal

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Graham,
Thank you for reaching out to us with your query. For information on what our policies cover, I can arrange for one of our team to contact you to assist. Alternatively, this can be located in our Product Disclosure Statement; https://www.seniors.com.au/documents/seniors-home-insurance-pds.pdf
If you would like a call to discuss this further, please respond to the private message with your contact details.
Kind regards,
Jessica


Donna

Donnaasked

Does your home insurance cover Townsville and if you do I would like a immediate quote for home insurance.

4 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Donna,
Thank you for reaching out to us with your query. To confirm if cover can be provided and obtain a quote, please visit our website: https://www.seniors.com.au/home-contents-insurance
Alternatively, I can arrange for a team member to contact you to assist further. If you would like a call, please respond to the private message I have sent you.
Kind regards,
Jessica

Donna
Donna

please call me on 0477856050

Australian Seniors
Customer RelationsAustralian Seniors

Hi Donna,
Thank you for your reply, I have passed this on to the relevant department to call you and discuss further.
Kind regards,
Alisa


Bob

Bobasked

House and contents insurance, want to insure house for 500,000 and content 150, 000 + public liability

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Bob,
Thank you for reaching out. It would be best to speak with one of our team members to discuss your options.
Could you please reply to my private message and provide the your full name and best contact number and I will refer this to the relevant department to contact you.
Kind regards,
Alisa


Get an answer from our members and Australian Seniors representatives

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