28 questions from our users
Gwenasked
Has anyone had to claim? If so how was the outcome? Thank you
Carissaasked
Do you have to be a senior to get insurance cover?
2 answers
Customer RelationsAustralian Seniors
Hi Carissa,
Thank you for reaching out, you do not have to be a senior to set up Home & Contents policy. If you would like for me to arrange one of our team members to contact you and discuss a quote for you, please provide your full name and contact number in a private message.
Kind regards,
Alisa
Alisa is it safe to put my personal details here?
Rhpasked
What are they like when you make a claim?
No answers
Valasked
Do you have an office in Perth WA?
1 answer
Customer RelationsAustralian Seniors
Hi Val,
Thank you for reaching out, at this time, we only have stores in NSW. Is there anything I could help you with?
Kind regards,
Alisa
Graham Nealasked
Apart from basic Fire, Burglary, Storm and Tempest, I would like to know if your Home Insurances cover )1. Flood, 2) Accidental Damage, 3) Damage to house by falling trees or limbs, and Loss of a guitar worth about $1000 if outside the house? Thanks Graham Neal
2 answers
Customer RelationsAustralian Seniors
Hi Graham,
Thank you for reaching out to us with your query. For information on what our policies cover, I can arrange for one of our team to contact you to assist. Alternatively, this can be located in our Product Disclosure Statement; https://www.seniors.com.au/documents/seniors-home-insurance-pds.pdf
If you would like a call to discuss this further, please respond to the private message with your contact details.
Kind regards,
Jessica
Customer RelationsAustralian Seniors
Hi Graham,
I just wanted to follow up with you, as I understand that you have spoken with one of our team in relation to your queries. If you have any further questions, please do not hesitate to contact us.
Kind regards,
Jessica
Donnaasked
Does your home insurance cover Townsville and if you do I would like a immediate quote for home insurance.
4 answers
Customer RelationsAustralian Seniors
Hi Donna,
Thank you for reaching out to us with your query. To confirm if cover can be provided and obtain a quote, please visit our website: https://www.seniors.com.au/home-contents-insurance
Alternatively, I can arrange for a team member to contact you to assist further. If you would like a call, please respond to the private message I have sent you.
Kind regards,
Jessica
please call me on [Number Removed]
Customer RelationsAustralian Seniors
Hi Donna,
Thank you for your reply, I have passed this on to the relevant department to call you and discuss further.
Kind regards,
Alisa
Bobasked
House and contents insurance, want to insure house for 500,000 and content 150, 000 + public liability
1 answer
Customer RelationsAustralian Seniors
Hi Bob,
Thank you for reaching out. It would be best to speak with one of our team members to discuss your options.
Could you please reply to my private message and provide the your full name and best contact number and I will refer this to the relevant department to contact you.
Kind regards,
Alisa
Troy R.asked
hi there
im currently insured with another company . I have just had a water pipe burst under my flooring going to my island bench . the insurance company wouldn't cover the plumber or the work needed to be done to rectify the issue. I now have to pay $500 EXCESS for damage caused which isn't the issue. this insurance company is only covering a certain amount as I have Architectural breaks / door frames and they want to only cover up to these breaks. now my flooring is one complete flow with no breaks. does your policy cover the whole flooring or just to the door frames also.
thanks troy
3 answers
Customer RelationsAustralian Seniors
Hi Troy,
Thanks for reaching out. I would like to arrange for one of our team members to contact you to discuss further, if you could please reply to my private message and provide your name and best contact number, I can organise this for you.
Kind regards,
Alisa
well you obvious don't have a very good sales team as you cant be bothered contacting me from over 6 days ago. if your sales team cant be bothered I would hate to see what its like to process a claim. very disappointed
Customer RelationsAustralian Seniors
Hi Troy,
I'm so sorry to hear you have not been contacted yet, as mentioned in my private message, I have escalated this further and we are working on a team member contacting you as soon as possible to discuss your query.
Kind regards,
Alisa
Marilynrasked
I am looking to change insurers as I was not covered for repair for a water pipe break which caused damage to my ceiling by my current insurer. The damage it caused was covered, but the repair to the pipe attached to the air conditioning unit in my ceiling was not covered. Will Seniors Home and Contents Insurance cover this?
2 answers
Customer RelationsAustralian Seniors
Hi Marilynr,
Thanks for reaching out. I would like to arrange for one of our team members to contact you to discuss further, if you could please reply to my private message and provide your name and best contact number, I can organise this for you.
Kind regards,
Alisa
Customer RelationsAustralian Seniors
Hi Marilynr,
Thank you for providing these so quickly, I have passed this on to the relevant team.
I have also just requested Product Review remove your personal details from the public forum.
Kind regards,
Alisa
Joseph Vellaasked
what is the premium increase for Home contents insurance,
from 250,000 t0 350,000?
I currently have a policy with you.
1 answer
Customer RelationsAustralian Seniors
Hi Joseph,
Thank you for reaching out to us. I am unable to advise of the premium changes via Product Review, however I would like to arrange for one of our team members to contact you and assist further. I have sent you a private message to obtain further information.
Kind regards,
Jessica
Annie Casked
Hi we are currently insured by Seniors for Home and Contents
but we have spent ages on the phone trying to get through from Western Australia.
I would like someone to ring us back if possible. Can you assist please.
1 answer
Customer RelationsAustralian Seniors
Hi Anne C,
Thank you for getting in touch with us. I am sorry to hear about delays you are experiencing. If you can kindly reply to the private message and I will arrange for a team member to contact you and assist with your query.
Kind regards,
Sharon
Daliaasked
I am having trouble with a claim with another insurance company that outsources all phone calls. At 77 and having a low volume phone I would like to know if I change to you would it be be possible to communicate with a person during the length of a claim who has English as a first language. I have had trouble sleeping for two nights due to stress of miscommunication.
5 answers
Customer RelationsAustralian Seniors
Hi Dalia,
Thank you for your question. Our contact centres are located in both Australia and South Africa which allows us to focus on the best possible customer experience through extended availability. All our trained representatives will be able to assist you with any query you may have.
Kind regards,
Sharon
Thank you, I am a two finger typist and at 77 I need to be able to communicate with my insurer by phone. I should be in contact soon. Dalia . PS The stars helped me choose you.
I have been holding for a long time time to speak to some one, one question is will I be speaking to a person who has English as a first language and who will understand me?
Johnasked
does seniors insurance building insurance cover home subsidence?
3 answers
Customer RelationsAustralian Seniors
Hi John,
Thank you for your question. Subsidence is an exclusion under this policy. You can find all general exclusions outlined in our Product Disclosure Statement commencing page 43. Please refer to our website for further information. https://www.seniors.com.au/documents/seniors-home-insurance-pds.pdf.
Kind regards,
Sharon
That link no longer works. 9 Jan 2020.
Ah yes it does, if I remove the final dot. Better to post links without full stops at the end.
Customer RelationsAustralian Seniors
Hi Gary,
Thank you for your feedback.
Kind regards,
Sharon
Ian Rasked
Who is your underwriter? I don't deal with low rated insurers like QBE or Allianz
1 answer
Customer RelationsAustralian Seniors
Hi Ian,
Thank you for reaching out to us with your query. I can confirm that the underwriter is The Hollard Insurance Company Pty Ltd.
Kind regards,
Jessica
Allanasked
I would also like to know about real people having real claims. Most insurance companies have wonderful staff that are well trained to sell their product and hence receive wonderful reviews about how helpful they were.
However I am trying (not very successfully) to judge insurance companies on their handling of claims. This is the area where they all seem to fall over and all insurance companies I have tried looking at have very poor reviews when people have tried to make legitimate claims. I understand that most people having good experiences will never write about it, and only those who have bad experiences will write a review.
3 answers
I only ever make a Claim, if I need to do so. That is not very often.
Allan I am with you. Your story is the same as my story. If you do the research, there are very few stories of bad claim experiences and lots and lots about friendly staff when signing up with the insurer. There needs to be a central place online where you can get the raw stats.
Customer RelationsAustralian Seniors
Hi Charles,
Thank you for your question. Product Review have recently made changes to the review page and you can now see more details about the reviews including customer reviews for approved claims. To see our claim reviews left by our customers, you can filter the reviews by claim approved on our page /listings/seniors-car-insurance
Kind regards,
Sharon
Happy customerasked
Has anybody had the need to make a claim on their Home and Contents Insurance???? Did they get treated fairly or did they find that the Insurance company only collects premiums with no intention to pay potential claims.
10 answers
No claims have been made.
I also want to know about claims, as there is absolutely nothing on real people making real claims on here! Only good reviews on setting up their customers insurance. - Has anyone had any real experiences with claims out there with Seniors?
Customer RelationsAustralian Seniors
Hi Ned,
Thank you for your question. Product Review is a public platform where people can rate and review services and products and the shops that sell them. It is an unbiased user experience and it assists other potential customers to make better informed decisions when purchasing a product or service. A customer can submit a review at any point and can share their experience on Product Review. It may be that they only obtained a quote, or they may have proceeded with a purchase or claim. To learn more about reviews you can review further information on the Product Reviews Help Centre https://support.ieatwords.com/hc/en-us .
Kind regards,
Sharon
Mary D.asked
I am currently on holidays In France and my car was involved In An accident and I have completed and submitted 12/10 online claim and it has been acknowledged. Our problem is that the 1300 and 13 13 43 do not work outside Aust.and we are unable us to speak with anyone in company. Please provide a direct number to contact Melbourne office?We are extremely frustrated and concerned.Mary Downie
2 answers
Customer RelationsAustralian Seniors
Hi Mary,
Thank you for reaching out to us. If you call +61 13 13 43. However, if you continue to experience any issues please contact our team via email at [email protected].
Kind regards,
Jessica
Thank you for your reply
Anne S.asked
Can anyone apply for Australian Seniors House and Contents insurance, or do you have to be a senior?
1 answer
Customer RelationsAustralian Seniors
Hi Anne,
Thank you for reaching out to us with your question. You do not have to be a senior to apply for a House and Contents insurance policy. If you would like a quote or have any further queries, please send me a private message with your contact details and I will arrange for one of our team members to contact you.
Kind regards,
Jessica
terryasked
Do you price match other companies as i have done quite a bit of research and have seen more than one company quite a bit cheaper, also where is your call centre located .Thanks
4 answers
Hi Terry, yes I did price match. I was previously with woolies and they are cheap but they are terrible to deal with especially if you take out road side assist with them. They don't send anyone to help they just wanted to tow my car.
Yes I did price match and also looked at reviews. These reviews eliminated some lower quotes.
Thanks for the replies, seems it is hard to find someone that is actually easy to deal with
Joan Sawyerasked
My Policy no. is HOM101838957 and is due for renewal. The excess is $500 and we like to lower that to $200 please. Can you advise new premium please. Thank you Sincerely Joan Sawyer.
6 answers
Customer RelationsAustralian Seniors
Hi Joan,
Thank you for your enquiry. I will pass your policy information onto a team member to contact you about a quote with a lower excess, if you don't wish to wait for someone to contact you. You can call 13 13 43 for assistance.
Kind regards,
Sharon
Thank you. The renewal is due on 13th October so do you think I will have a rep;y by then? Thanks, Joan. Also, can we get this policy in both names, please.
Customer RelationsAustralian Seniors
Hi Joan,
I have forwarded your details to the relevant team to contact you about your query, any other concerns you have please discuss these with our team when they call. You should receive a call by Monday as the latest, if you don't please call 13 13 43 for assistance.
Thanks,
Sharon
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