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Top Accident & Illness Cover, Essential Accident & Illness Cover, Basic Accident & Illness CoverShirleySouth East Queensland, QLD
feed back
yes at the time, after 3 claims ok but then big account due to hospital and wanted history and documental proof it took over 2 months,had ziggy 3 years appoximately ziggy died
1 comment
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So impressed you insured my "rescue" German Shepherd
It is so important these days to support those who take in 'rescue' dogs. I researched very hard to make sure my boy could be insured. Seniors Pet Insurance has exceeded my expectation.
Thank you for supporting the people who take in these beautiful pets to get a second chance at life.
Having said that the website portal to submit the claim could do with some improvements. It has some issues that need looking at.
1 comment
Customer RelationsAustralian Seniors
Hi Jan,
It is wonderful to hear we have been able to provide cover and support for you and your 'rescue' German Shepherd. Thank you for taking the time to share your feedback regarding the online port... Read more
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Carol
- 2 reviews
GOOD SERVICE
I was very happy with the time it took to notify me that the claim had been received. It did not take long before my claim was processed and the money transferred to my bank account.
1 comment
Customer RelationsAustralian Seniors
Hi Carol,
Thank you for writing such a lovely review, It's great to hear your claim experience was met with ease and processed quickly. We appreciate you taking the time to share this with us.
Kind regards,
Alisa
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JanSydney, NSW
Georgia was very easy to work with
i have pet insurance with you for my dog Millie and you have always been very quick to reply and claims lodged have taken very little time so thought i would try home insurance
1 comment
Customer RelationsAustralian Seniors
Hi Jan,
I am delighted to hear that we can provide you with cover that is suitable for you and Millie and of the great service that you have received from Georgia. Thank you for taking the time to sha... Read more
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SusanMelbourne
- 2 reviews
- Pet Insurance - Essential Accident & Illness Cover
- Verified customer
Didn’t receive insurance pack at first place, but was remedied after contact. Update: Claim was super fast and easy.
I have since last Nov insured with Senior Pet Insurance for my dog. I still didn't receive the said insurance package and certificate though the fortnight direct debit is punctual.
4 comments
Customer RelationsAustralian Seniors
Hi Susan,
I am sorry to hear you have not received your insurance package and certificate yet and I would like to organise this for you. Can you please reply to my private message with your policy and... Read more
Customer RelationsAustralian Seniors
Hi Susan,
I am just following up as I understand a team member has been in contact and sent your documents via email. Don't hesitate to reach out if you have any further questions.
Kind regards,
Alisa
Hi Alisa, Thank you for following up. Yes I have got the document by now.
Susan
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Really needed this, so reasonable so I can afford to protect my cat and ensure I can keep her.
I already have a funeral policy with Seniors. I shopped around and Seniors pet insurance was the best I found. People on the phone so easy to deal with. Thankyou
1 comment
Customer RelationsAustralian Seniors
Hi Dianne,
I am pleased to hear our team member was able to provide you and your cat affordable cover for when you need it most and provide you with that peace of mind. Thank you for sharing your love... Read more
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The reviewer stated that an incentive was offered for this review
Karen mcmillanGreater Melbourne (Outer), VIC
Excellent Customer Service
Due to our new Cavoodle pup, fracturing her knee, we have been stressed by not only her accident, but by the cost of the hospital, surgery and after care approximately $5000, so we have added surety for her and our future by taking the Top cover in the event of another accident/illness.
1 comment
Customer RelationsAustralian Seniors
Hi Karen,
I'm sorry to hear you and your Cavoodle pup have gone through a bit of a tough time and I hope she is recovering well. I'm glad to hear we are able to provide you great customer service and ... Read more
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Lorraine M.Perth, WA
Great service
Had to make a claim online, easy to use. Prompt and quick response.
Hassle free.
Paid out in record time within a week.
Have been with seniors just over a year.
Would highly recommend.
1 comment
Customer RelationsAustralian Seniors
Hi Lorraine,
Thank you for sharing your review and recommendation with us. I am thrilled to hear of the ease in which you were able to submit your claim online and that we could finalise this efficiently for you.
Kind regards,
Jessica
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S JGippsland, VIC
- 2 reviews
Just signed up,it was easy over the phone.
I contacted Seniors a couple of days ago about Pet Insurance online. I received a phone call that day, and Lilly was very helpful. Answered my questions and queries, sent info by email that day
1 comment
Customer RelationsAustralian Seniors
Hi S J,
What a great review. We are thrilled to hear that you have had such a positive experience setting up your policy with Lilly. Thank you for taking the time to share your review, we really appreciate it.
Kind regards,
Alisa
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Lorraine A.South East Queensland, QLD
Excellent service
Policy set up was easy and smooth the operator was helpful and happy to talk with.
I had a few questions that were answered swiftly and efficiently by the operator and
1 comment
Customer RelationsAustralian Seniors
Hi Lorraine,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica
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Have been with company for 3.5, claims are settled quickly
As per above,I have given a review of sorts, I don't appreciate being told how to review bin,was,cccc,bbbbb,bin,gggnjjjn high fffff ssss,huh kill lllll sass high ff dddf, Innn kill high bank
1 comment
Customer RelationsAustralian Seniors
Hi Geoff,
Thank you for taking the time to share your experience with us. I am pleased to hear that we have been able to assist in finalising your claims efficiently for you.
Kind regards,
Jessica
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We have found your service absolutely first rate
Not that easy, but we got there in the end. We have lodged a number of claims and were paid within the week, excellent. we have been with you for about 18 months.
1 comment
Customer RelationsAustralian Seniors
Hi Helen,
Thank you for taking the time to share your review, we really appreciate it. We are pleased to hear that we have been able to assist with your claims and provide you with peace of mind, knowing your dog is covered.
Kind regards,
Alisa
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DorothyFar North Queensland, QLD
So happy I had insurance for my dog
Claim took a long time before payment even after all details were forwarded. I have been with Seniors’s pet insurance since my dog was 12weeks old. She’s now three and half years old. Contract said payment within two days
1 comment
Customer RelationsAustralian Seniors
Hi Dorothy,
I am sorry to hear of the delay in your claim being finalised. When submitting your first claim, we do require your pets full vet history. This is the medical records of all vet visits sin... Read more
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AnnGreater Melbourne (Metropolitan), VIC
These days it’s important to have pet insurance.
For the first time in 20 years of owning dogs I had to use my insurance. The claims were processed in about two weeks. I received sms updates.The people handling my case were absolutely amazing.
1 comment
Customer RelationsAustralian Seniors
Hi Ann,
Thank you for taking the time to share your wonderful feedback with us, we really appreciate it. I am thrilled to hear that we were able to assist with your claims and of the great service tha... Read more
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Chris from PerthPerth, WA
- 8 reviews
Appalling customer service
When I initially signed up our two dogs for insurance, the service over the phone was exceptional ... and that was the end of exceptional service. I submitted a claim for my dog a couple of months ago and received a letter requesting more history. I replied immediately by email, attaching the necessary documents. That was three weeks ago. Today, I receive another letter saying that if we don't supply the information within seven days, the claim will be finalised and not processed. That letter only arrived today (20 January 2020) and was da...Read more
ted 23 December 2022 (I had emailed them on 1 January 2020). Tonight, I sent them my original email along with a request that they respond immediately to acknowledge receipt as we are desperate for the reimbursement. Three weeks to wait for a reimbursement, without any acknowledgement is appalling. Although it's probably a good tactic if they want to encourage people not to submit claims. I'm hoping to receive a response ASAP but I won't hold my breath. They have a habit of responding with a generic email that clearly indicates they are not responding to specific concerns.3 comments
Customer RelationsAustralian Seniors
Hi Chris,
Thanks for getting in touch and we're disappointed to hear of this. We'll ensure your feedback is shared with the relevant teams. To do this, I have sent you a private message to obtain furt... Read more
Thanks for the very quick response, Jessica. Within the last 3 days, my concerns were dealt with by yourself and Liana and my claim was finalised and paid into my account. I look forward to, one day... Read more
in the future, all correspondence relating to claim delays, coming from Australian Seniors electronically rather than by post. I now know that it's legally required to be done that way but let's hope it changes. Thanks again.Customer RelationsAustralian Seniors
Hi Chris,
Thank you for providing us with the opportunity to look into your experience and I am pleased to hear that we have been able to assist in having your claim finalised. We really appreciate yo... Read more
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Initial contact
Set up initial policy. First time with this company.Will be interested to see how it works out if we need to use it .Nick was very helpful on his call to me
1 comment
Customer RelationsAustralian Seniors
Hi Mich,
It is wonderful to hear of the great service that you have received from Nick and that we can provide you with cover that is suitable to your needs. Thank you for taking the time to share your experience with us.
Kind regards,
Jessica
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CindyGreater Melbourne (Inner), VIC
It will be good for me and my baby Bella
Just today And I'm so excited with your services Look forward to working with you I'm the years to come thank you Our pets are well looked after with u
1 comment
Customer RelationsAustralian Seniors
Hi Cindy,
Welcome to Australian Seniors. Thank you for taking the time to share your experience with us and I am thrilled to hear that we have been able to provide you with cover that is suitable for Bella.
Kind regards,
Jessica
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The reviewer stated that an incentive was offered for this review
Great service
The ability to lodge claims easily and haven’t policies that make sense and are value for money. Prompt information was provided both on the phone and via email to me
1 comment
Customer RelationsAustralian Seniors
Hi Christine,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you have been able to lodge your claims and that we can provide you with an af... Read more
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Jan HSouth East Queensland, QLD
- 2 reviews
Reasonable with good service
Our policy was fair value. It was easy to set up. Being our first claim we had to send in our dog's full veterinary history which took some organizing. Once we did this the claim was resolved within 2 weeks .
We took out the policy within the last 6 months and we are pleased with the service.
1 comment
Customer RelationsAustralian Seniors
Hi Jan H,
Thank you for taking the time to share your experience with us. I am pleased to hear that you were happy with the service you received on making your first claim and you received your reimb... Read more
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mickeydelumpaMelbourne
- 2 reviews
getting too expensive
I thing that the amount I get back for my dog does not warrant the expense
I would be better putting aside $80 a month and saving it for any Vet expenses.
I think I would be way ahead $960-1000
1 comment
Customer RelationsAustralian Seniors
Hi mickeydelumpa,
Thank you for sharing your feedback with us. Keeping an open dialogue is how we improve the service we offer to our customers and your feedback will assist with this. If you would ... Read more
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Questions & Answers
Conasked
Can I have a contact phone number pleas
2 answers
Customer RelationsAustralian Seniors
Hi Connidoh,
Thank you for reaching out to us with your question. Our contact number is 1300 685 037.
Kind regards,
Jessica
1300 685 037
Sture.Easked
Do you have third party liability insurance
1 answer
Customer RelationsAustralian Seniors
Hi Sture.E,
Thank you for your question. To be eligible to take out our insurance, you need to be the primary carer of the pet and the pet does need to reside with you. We don't offer third party liability insurance.
Kind regards,
Sharon
Michael Sasked
Does this Policy cover snake bite? What is the policy excess?thank you
2 answers
Customer RelationsAustralian Seniors
Hi Michael,
Thank you for reaching out to us with your query. To qualify for cover, the accidental injury must have occurred during the policy period and result in snake bite toxicity. We do not currently charge an excess for any of our pet insurance policies. If you would like to discuss this further, please send me a private message with your best contact number and I will arrange for one of our team members to contact you.
Kind regards,
Jessica
Hi Michael,
I think you have got your answers, snake bite is covered and there is no excess. The full policy can be found online. For more information phone 1300 794 915, Regards Lyn
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Customer RelationsAustralian Seniors
Hi Shirley,
I'm sorry to hear of the passing of Ziggy, our thoughts are with you. We appreciate you sharing your feedback with us and apologise for any delay in your claim.
Kind regards,
Alisa