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Reviews

4.4

36 reviews
5
(24)
4
(7)
3
(2)
2
(1)
1
(2)
  • Value for Money
    4.3 (23)
  • Transparency
    4.3 (22)
  • Customer Service
    4.4 (24)
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happy customer

happy customerPerth, WA

  • 2 reviews

perfect

published

was very well informed of my changes compared to my insurance cover I have had with another company for past 4 years. The young lady was excellent and very helpful



Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets-1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi there,
It's great to hear of the excellent service that you received from our helpful team member and that your policy is suited to your needs. Thank you for sharing your review with us and welcome to Australian Seniors!
Kind regards,
Alisa

Fred

FredPerth, WA

Worst experience ever with an Insurance company

published

Had the Policy since my dog was a puppy, spent over $4000 with them first time claim they haven't processed, They are just a sales company can't help with claims



Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateMarch 2020
Claim ApprovedNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Australian Seniors
Customer RelationsAustralian Seniors

Hi Fred,
I am sorry to hear of your frustrations in relation to your recent claims experience. We would appreciate the opportunity to look into your experience and have sent you a private message to obtain further information.
Kind regards,
Jessica

Australian Seniors
Customer RelationsAustralian Seniors

Hi Fred,
Thank you for providing us with the opportunity to look into your experience. I understand that a member of our team has been in contact to assist with your claim and that this has now been finalised.
Kind regards,
Jessica

Peter D

Peter D

  • 2 reviews

Happy with product

published

Have just signed my 12 week old Australian Terrier to the top cover. Pet insurance gives me peace of mind in the event of accident or serious illnesses.

Am happy with the premiums as they were $20 a month cheaper than other providers and the package looks to be solid.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateMarch 2020
Claim ApprovedYes
Number of Pets-1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Micheline P.

Micheline P.Perth, WA

  • 4 reviews

Pet insurance and funeral insurance

published

Great customer service and good value for your money..
Wonderful feedback from the customer service team..
Love the Products..
Great addition to my life..
Will need this product one day..
Lovly outcome with the Product i choosen

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
2 comments
Micheline P.
Micheline P.

It's perfect with what i needed

Australian Seniors
Customer RelationsAustralian Seniors
Shirley

ShirleySouth East Queensland, QLD

feed back

published

yes at the time, after 3 claims ok but then big account due to hospital and wanted history and documental proof it took over 2 months,had ziggy 3 years appoximately ziggy died

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets0 pets
Pet Type(s) InsuredOther
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Shirley,
I'm sorry to hear of the passing of Ziggy, our thoughts are with you. We appreciate you sharing your feedback with us and apologise for any delay in your claim.
Kind regards,
Alisa

So impressed you insured my "rescue" German Shepherd

published

It is so important these days to support those who take in 'rescue' dogs. I researched very hard to make sure my boy could be insured. Seniors Pet Insurance has exceeded my expectation.
Thank you for supporting the people who take in these beautiful pets to get a second chance at life.
Having said that the website portal to submit the claim could do with some improvements. It has some issues that need looking at.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Carol

Carol

  • 2 reviews

GOOD SERVICE

published

I was very happy with the time it took to notify me that the claim had been received. It did not take long before my claim was processed and the money transferred to my bank account.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Carol,
Thank you for writing such a lovely review, It's great to hear your claim experience was met with ease and processed quickly. We appreciate you taking the time to share this with us.
Kind regards,
Alisa

Really needed this, so reasonable so I can afford to protect my cat and ensure I can keep her.

published

I already have a funeral policy with Seniors. I shopped around and Seniors pet insurance was the best I found. People on the phone so easy to deal with. Thankyou

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredCat and Other
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

The reviewer stated that an incentive was offered for this review

Karen mcmillan

Karen mcmillanGreater Melbourne (Outer), VIC

Excellent Customer Service

published

Due to our new Cavoodle pup, fracturing her knee, we have been stressed by not only her accident, but by the cost of the hospital, surgery and after care approximately $5000, so we have added surety for her and our future by taking the Top cover in the event of another accident/illness.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Pet Insurance

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S J

S JGippsland, VIC

  • 2 reviews

Just signed up,it was easy over the phone.

published

I contacted Seniors a couple of days ago about Pet Insurance online. I received a phone call that day, and Lilly was very helpful. Answered my questions and queries, sent info by email that day

Transparency
Customer Service
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi S J,
What a great review. We are thrilled to hear that you have had such a positive experience setting up your policy with Lilly. Thank you for taking the time to share your review, we really appreciate it.
Kind regards,
Alisa

Dorothy

DorothyFar North Queensland, QLD

So happy I had insurance for my dog

published

Claim took a long time before payment even after all details were forwarded. I have been with Seniors’s pet insurance since my dog was 12weeks old. She’s now three and half years old. Contract said payment within two days

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJanuary 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Ann

AnnGreater Melbourne (Metropolitan), VIC

These days it’s important to have pet insurance.

published

For the first time in 20 years of owning dogs I had to use my insurance. The claims were processed in about two weeks. I received sms updates.The people handling my case were absolutely amazing.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Chris from Perth

Chris from PerthPerth, WA

  • 8 reviews

Appalling customer service

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateNovember 2020
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
3 comments
Australian Seniors
Customer RelationsAustralian Seniors
Chris from Perth
Chris from Perth
Australian Seniors
Customer RelationsAustralian Seniors

Initial contact

published

Set up initial policy. First time with this company.Will be interested to see how it works out if we need to use it .Nick was very helpful on his call to me

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Mich,
It is wonderful to hear of the great service that you have received from Nick and that we can provide you with cover that is suitable to your needs. Thank you for taking the time to share your experience with us.
Kind regards,
Jessica

Cindy

CindyGreater Melbourne (Inner), VIC

It will be good for me and my baby Bella

published

Just today And I'm so excited with your services Look forward to working with you I'm the years to come thank you Our pets are well looked after with u

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Cindy,
Welcome to Australian Seniors. Thank you for taking the time to share your experience with us and I am thrilled to hear that we have been able to provide you with cover that is suitable for Bella.
Kind regards,
Jessica

The reviewer stated that an incentive was offered for this review

Pet Insurance

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mickeydelumpa

mickeydelumpaMelbourne

  • 2 reviews

getting too expensive

published

I thing that the amount I get back for my dog does not warrant the expense
I would be better putting aside $80 a month and saving it for any Vet expenses.
I think I would be way ahead $960-1000

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2020
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Steve

SteveMelbourne

  • 3 reviews

Quick and easy to open a new policy

published

I compared several polices and decided Australian Seniors best suited my needs; the price was slightly better than the three other providers I considered, and also the cover was better.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Steve,
Welcome to the Australian Seniors community. I am delighted to hear that after comparing policies you found our policy best suited your needs and budget. Thank you for sharing your experience with us.
Kind regards,
Sharon

Gary

GaryPearce 2607, ACT

Quick and easy

published

My pet has been insured with this company for 3 years. Claim was resolved in a week. Although claim was resolved quickly there was no notification of the completion of the claim.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Peace of mind for Vet costs

published

Vet centre lodged claim, this was acknowleged by Seniors Pet ins the same day & in my account the next day
I get % of total bill.
I have only used my ins on minor things - consultations & injections

Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Philomena

PhilomenaVictoria

I am happy with policy and customer service

published

Yes good value and great customer service person that made set easy and made everything very understanding for me and went through the policy and ask me did I understand

Claim MadeNo
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Philomena,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and of the ease in which you were able to set up your policy.
Kind regards,
Jessica

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Questions & Answers

BevG

BevGasked

Pet Insurance - Top Accident & Illness Cover

Cost for 3mth old mini Dachshund for the Essential Cover

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi BevG.
Thank you for your question. To obtain a quote for your mini Dachshund, can you kindly reply with your contact details and I will have a team member contact you to assist with your query. Alternatively, you can go to our website https://www.seniors.com.au/pet-insurance to obtain a quote.
Kind regards,
Sharon

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