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Reviews

4.3

168 reviews
5
(115)
4
(25)
3
(6)
2
(3)
1
(19)
  • Value for Money
    4.3 (105)
  • Transparency
    4.5 (87)
  • Customer Service
    4.5 (107)
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Reviewer Photos & Videos

Chris from Perth

Chris from PerthPerth, WA

  • 8 reviews

Appalling customer service

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateNovember 2020
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
3 comments
Australian Seniors
Customer RelationsAustralian Seniors
Chris from Perth
Chris from Perth
Australian Seniors
Customer RelationsAustralian Seniors

Initial contact

published

Set up initial policy. First time with this company.Will be interested to see how it works out if we need to use it .Nick was very helpful on his call to me

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Mich,
It is wonderful to hear of the great service that you have received from Nick and that we can provide you with cover that is suitable to your needs. Thank you for taking the time to share your experience with us.
Kind regards,
Jessica

Cindy

CindyGreater Melbourne (Inner), VIC

It will be good for me and my baby Bella

published

Just today And I'm so excited with your services Look forward to working with you I'm the years to come thank you Our pets are well looked after with u

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Cindy,
Welcome to Australian Seniors. Thank you for taking the time to share your experience with us and I am thrilled to hear that we have been able to provide you with cover that is suitable for Bella.
Kind regards,
Jessica

The reviewer stated that an incentive was offered for this review

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Great service

published

The ability to lodge claims easily and haven’t policies that make sense and are value for money. Prompt information was provided both on the phone and via email to me

Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Jan H

Jan HSouth East Queensland, QLD

  • 2 reviews

Reasonable with good service

published

Our policy was fair value. It was easy to set up. Being our first claim we had to send in our dog's full veterinary history which took some organizing. Once we did this the claim was resolved within 2 weeks .
We took out the policy within the last 6 months and we are pleased with the service.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
mickeydelumpa

mickeydelumpaMelbourne

  • 2 reviews

getting too expensive

published

I thing that the amount I get back for my dog does not warrant the expense
I would be better putting aside $80 a month and saving it for any Vet expenses.
I think I would be way ahead $960-1000

Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateNovember 2020
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Terry T.

Terry T.Alice Springs, NT

It allows us to provide the best of care for Max

published

Very good value, the young lady who signed us up was very patient and helpful in explaining the benefits of the pet insurance.
The returns to the claims was in reasonable time.
We have been in senior insurance for approximately 9 months.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateNovember 2020
Number of Pets1 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Deb

DebSouth East Queensland, QLD

  • 2 reviews

Pawfect Policy

published

I've made 3 claims since commencing my policy and each time I've had fantastic customer service and so easy to claim.
Would highly recommend this policy to anyone who is looking for pet insurance

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateDecember 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Steve

SteveMelbourne

  • 3 reviews

Quick and easy to open a new policy

published

I compared several polices and decided Australian Seniors best suited my needs; the price was slightly better than the three other providers I considered, and also the cover was better.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Steve,
Welcome to the Australian Seniors community. I am delighted to hear that after comparing policies you found our policy best suited your needs and budget. Thank you for sharing your experience with us.
Kind regards,
Sharon

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Gary

GaryPearce 2607, ACT

Quick and easy

published

My pet has been insured with this company for 3 years. Claim was resolved in a week. Although claim was resolved quickly there was no notification of the completion of the claim.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Sandy

SandyMetropolitan Adelaide, SA

Essential, Value, Efficiency

published

I compared pet insurance for new puppy. Seniors Pet Insurance was my choice. I also transferred my older dog to Seniors Pet Insurance so they are both insured by same provider. I did not expect an accident so soon into the policy, yet claim has been expedient. We will stick with this policy for life, and thank you.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateNovember 2020
Claim ApprovedYes
Number of Pets2 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Julie

JulieSydney Surrounds, NSW

Wonderful to work with!

published

My contact was fabulous. Warm, professional and friendly. A pleasure to deal with her. She made our policy easy to set up. Very pleased with everything..attitude, advice and professionalism. Thank you.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Clare

ClareSouth East Queensland, QLD

Provides peace of mind.

published

I appreciate the ease with which I could set up all necessary insurance details; and lodge claims online. Feedback about the processing of claims was timely and useful.
Hefty Vet fees can be an unexpected strain on a monthly budget, so having insurance provides a way of covering costs across the year. Thank you

Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Peace of mind for Vet costs

published

Vet centre lodged claim, this was acknowleged by Seniors Pet ins the same day & in my account the next day
I get % of total bill.
I have only used my ins on minor things - consultations & injections

Claim MadeYes
Claim Resolution Time<1 week
Claim DateDecember 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Christine Fysh

Christine FyshRichmond-Tweed, NSW

  • 3 reviews

Looks like a good fit for our needs

published

Easy to set up, good value for money ! Seems to be a good product!! Had no trouble looking at my options.pleases so far with our choice of insurance. First time user of Seniors Insurance.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
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Janet

Janet

  • 2 reviews

The information given was thorough and concise and presented professionally

published

The policy is 50% less than one I had before for the same coverage! I have not lodged a claim I was with the previous company for approx 15 years

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Diana

DianaHunter Region, NSW

  • 2 reviews

Seems very good cover

published

It was very good to speak to the gentleman online but I feel that the disclosure statement should have been re recorded. I realise it is necessary to listen to this but felt sorry for the guy having to read it all.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets2 pets
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Leo

LeoCentral West, NSW

Need to experience it yet, pending

published

All good and seems reasonable.
The assistance by phone was good, expect to be very truthful, the girl sounded like she was "singing" the
details for the policy, while older people like to be addressed in a slower and clear way and not sound like a recording. The most important thing is that the person shows some humanity and sound REAL.

Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Tracy

Tracy

  • 2 reviews

May or may not renew my policy when the time comes

published

First claim - much paperwork needed but got there in the end. Second claim denied (as a sore ear months before deemed pre-existing), third claim denied as dental work not covered apparently. I should have read every word of the fine, fine print I imagine (my fault). I will consider whether ongoing policy is worth it when renewal comes through. Yes, I can appeal but let's face it, its a lot of my time and you never beat an insurer...

Claim MadeYes
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Philomena

PhilomenaVictoria

I am happy with policy and customer service

published

Yes good value and great customer service person that made set easy and made everything very understanding for me and went through the policy and ask me did I understand

Claim MadeNo
Pet Type(s) InsuredDog
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Philomena,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and of the ease in which you were able to set up your policy.
Kind regards,
Jessica

Page 2 of 9
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Questions & Answers

Con

Conasked

Seniors Pet Insurance

Can I have a contact phone number pleas

2 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Connidoh,
Thank you for reaching out to us with your question. Our contact number is 1300 685 037.
Kind regards,
Jessica

Lorraine A.
Lorraine A.

1300 685 037

Sture.E

Sture.Easked

Seniors Pet Insurance

Do you have third party liability insurance

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Sture.E,
Thank you for your question. To be eligible to take out our insurance, you need to be the primary carer of the pet and the pet does need to reside with you. We don't offer third party liability insurance.
Kind regards,
Sharon

Michael S

Michael Sasked

Seniors Pet Insurance

Does this Policy cover snake bite? What is the policy excess?thank you

2 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Michael,
Thank you for reaching out to us with your query. To qualify for cover, the accidental injury must have occurred during the policy period and result in snake bite toxicity. We do not currently charge an excess for any of our pet insurance policies. If you would like to discuss this further, please send me a private message with your best contact number and I will arrange for one of our team members to contact you.
Kind regards,
Jessica

Lyn
Lyn

Hi Michael,
I think you have got your answers, snake bite is covered and there is no excess. The full policy can be found online. For more information phone 1300 794 915, Regards Lyn

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