Set up initial policy. First time with this company.Will be interested to see how it works out if we need to use it .Nick was very helpful on his call to me

Just today And I'm so excited with your services Look forward to working with you I'm the years to come thank you Our pets are well looked after with u

The ability to lodge claims easily and haven’t policies that make sense and are value for money. Prompt information was provided both on the phone and via email to me

Our policy was fair value. It was easy to set up. Being our first claim we had to send in our dog's full veterinary history which took some organizing. Once we did this the claim was resolved within 2 weeks .
We took out the policy within the last 6 months and we are pleased with the service.

I thing that the amount I get back for my dog does not warrant the expense
I would be better putting aside $80 a month and saving it for any Vet expenses.
I think I would be way ahead $960-1000

Very good value, the young lady who signed us up was very patient and helpful in explaining the benefits of the pet insurance.
The returns to the claims was in reasonable time.
We have been in senior insurance for approximately 9 months.

I've made 3 claims since commencing my policy and each time I've had fantastic customer service and so easy to claim.
Would highly recommend this policy to anyone who is looking for pet insurance

I compared several polices and decided Australian Seniors best suited my needs; the price was slightly better than the three other providers I considered, and also the cover was better.

My pet has been insured with this company for 3 years. Claim was resolved in a week. Although claim was resolved quickly there was no notification of the completion of the claim.

I compared pet insurance for new puppy. Seniors Pet Insurance was my choice. I also transferred my older dog to Seniors Pet Insurance so they are both insured by same provider. I did not expect an accident so soon into the policy, yet claim has been expedient. We will stick with this policy for life, and thank you.

My contact was fabulous. Warm, professional and friendly. A pleasure to deal with her. She made our policy easy to set up. Very pleased with everything..attitude, advice and professionalism. Thank you.

I appreciate the ease with which I could set up all necessary insurance details; and lodge claims online. Feedback about the processing of claims was timely and useful.
Hefty Vet fees can be an unexpected strain on a monthly budget, so having insurance provides a way of covering costs across the year. Thank you

Vet centre lodged claim, this was acknowleged by Seniors Pet ins the same day & in my account the next day
I get % of total bill.
I have only used my ins on minor things - consultations & injections

Easy to set up, good value for money ! Seems to be a good product!! Had no trouble looking at my options.pleases so far with our choice of insurance. First time user of Seniors Insurance.

The policy is 50% less than one I had before for the same coverage! I have not lodged a claim I was with the previous company for approx 15 years

It was very good to speak to the gentleman online but I feel that the disclosure statement should have been re recorded. I realise it is necessary to listen to this but felt sorry for the guy having to read it all.

All good and seems reasonable.
The assistance by phone was good, expect to be very truthful, the girl sounded like she was "singing" the
details for the policy, while older people like to be addressed in a slower and clear way and not sound like a recording. The most important thing is that the person shows some humanity and sound REAL.

First claim - much paperwork needed but got there in the end. Second claim denied (as a sore ear months before deemed pre-existing), third claim denied as dental work not covered apparently. I should have read every word of the fine, fine print I imagine (my fault). I will consider whether ongoing policy is worth it when renewal comes through. Yes, I can appeal but let's face it, its a lot of my time and you never beat an insurer...

Yes good value and great customer service person that made set easy and made everything very understanding for me and went through the policy and ask me did I understand