The policy was easy to set up with the coverage I needed for my dogs. I feel better knowing that my dogs have insurance. The staff were very helpful & informative.

Good value
Outt of pocket expenses were minimal Very impressed with the process
Claiming on line was straight forward and money paid into account quite promptly
Very happy with policy and how quickly the claim was settled

The claim was dealt with in a timely manner. Staff have always been helpful with offering advice and answering any questions.
I have been with Australian Seniors Pet Insurance for three years.

I called prior to making a claim as I knew my vet would refuse to supply me with your required paperwork. The staff member was very helpful and found a solution which she then followed up with an email link

THh fact that the policy has no excess makes it very good value and it covers almost everything. A couple hours after getting an online quote, I got a follow up call from a lovely young lady who was so helpful with answering all of my questions and explaining all about what is covered and what is not covered with the policy. She was very informative and polite. I have thought about swapping my pet insurance over for at least 2 years, but with her advice, I have now made the swap and feel a lot more satisfied as I am getting much better value for money.

Policy was easy to set up with a
very knowledgeable and friendly
person.Have been with this company
for a couple of years now, on
recommendation from a friend and
am very happy with the claim
outcomes.

Policy is great value. Very Fair. Affordable for seniors with pets
Possibly 3-6weeks.; never any longer, good service
Approximately 12 months we have been with your company. Always polite and very helpful

Setup of My policy was easy to follow and able to organise with no hassles.
I Couldn’t have my pets without insurance.
I highly recommend and have done to anyone with pets it’s a must.
Over the past three years I have had to lodge a couple of claims which were resolved within a very short time, I received notification of receipt of my claims on both occasions and had the money back in my account within about ten days, excellent service. Extremely happy with this company.
A big thank you for helping to look after my babies.

Have only just joined, but we are overwhelmed with the initial contact, information supplied and simplicity of setup. "Shayla's happy".. This policy is for our purebred border collie. No more pocket money for her!

The customer service I received from Sophia was exceptional - friendly, professional and answered my questions promptly. She asked clear meaningful questions and humanised the whole experience taking an interest in my puppy. I haven’t had experience with any claims and the cost of insurance was comparable but what made me choose Seniors was the great service.

On both occasions of taking my beloved companion to the vet, I logged my claim via the vet and received my health fund repayment the next day. Couldn’t be happier.

Easy to submit claim.from online. Claim.was paid promptly.
Have been with seniors insurance for 15 months. Call centre helpful and easy to understand. Good value as no excess on the claim

Easy to set up, value was similar to other insurers, only marginally better in price.
First time with this insurer, as I have not had a pet previously.
It appears to be value for money, although I will only know this when and if I ever make a claim.

Took out a new pet policy for my new puppy Chloe Ann..
The lady that helped me was very helpful and explained everything.
I didn't have to wait in a que..
So my new policy was done in about 10 mins..
Everything was very professional and well presented..
My policy was emailed to me before I hung up the phone..
Well done Seniors Insurance..

My pets Insurance is a great policy for my pet .My dog Marli has had a few health issues recently and has had to visit the vet 3 times..Each time I have mad a claim Seniors pet insurance has reimbursed me within 3 days..Excellent company.. The claims are easy to lodge online and once you lodge your claim they email and tell you that they have received your claim and are looking into it..Doesn't get better than that..Very efficient..I recommend them to anyone that's looking for a good pet Insurance..

I have had 2 claims and the people involved were excellent BUT nothing happened after I submitted the information. It took further inquiries to complete the claim. Everyone was very helpful.

I have done my homework and find this to be the best option for my dog KIMMIE
I have signed up today feeling that I have chosen the right policy to protect my dog's future

I feel the Senior's Pet Policy is of Good Value and it was set up easily.
No, we have not made a claim.
This is our first experience with this insurance company

We had a very sick young girl our Labrador very very sick, we had a big vet bill, after we paid our bill we submitted all the paper work and within 3 days our money was paid back to us