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A good product
Easy to set up, not in use yet so have not had to make a claim yet. Seems to be good value and pleasant and professional person taking information . Called back when indicated.
1 comment
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Good Value
This is the first time we have used Australian Seniors Travel and found the assistant very helpful
and it was quick and easy to set up.I would not hesitate to use this insurance company again.
1 comment
Customer RelationsAustralian Seniors
Hi Denise,
Thank you for taking the time to share your experience with us. It's lovely to hear our helpful team member was able to set your cover up with ease and that you have found value in your policy.
Kind regards,
Alisa
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GilaSydney, NSW
- 3 reviews
Good price for short term policy
Policy seems to be good value for six day cover. Inclusions are what I was looking for. But the rest will be how a claim is dealt with if it comes to that!
1 comment
Customer RelationsAustralian Seniors
Hi Gila,
It's great to hear that you have found value in your policy and that it is suitable to your needs. We appreciate you taking the time to share this with us. Happy travels.
Kind regards,
Alisa
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Find out how Seniors Travel Insurance - Domestic Cover compares to other Travel Insurance
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DonaldSydney, NSW
A seamless experience
Seniors Travel Insurance was the best value product I could find on the internet. Its application process was clear, simple and effective. Its coverage the best offered at the price.
1 comment
Customer RelationsAustralian Seniors
Hi Donald,
I'm glad to hear we have been able to provide you with an affordable cover that its suited to your needs and that the application process was simple. Thank you for taking the time to share... Read more
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ColMurray Region, NSW
Need to cover yourself when travelling domestic or International
Great value for money, takes away any concerns you may have as an older traveler. Everything was well explained by the operator when I contacted Seniors travel the pre existing medical conditions
1 comment
Customer RelationsAustralian Seniors
Hi Col,
Thank you for leaving such a great review, it's a pleasure to hear that we can provide you with peace of mind when travelling. I'm glad to hear one of our team members were able to explain the... Read more
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PatriciaIllawarra, NSW
great value
Policies represent great value for money especially with pre existing medical conditions. I have used company a few times in recent years for both domestic and international travel. On line process very easy and staff on phone extremely helpful.
1 comment
Customer RelationsAustralian Seniors
Hi Patricia,
It is a pleasure to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs. Thank you for taking the time to ... Read more
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Travel Insurance
Very easy and informative site and the discount was a bonus. Reasonable cost. Thanks. Never used Seniors Travel Insurance before, but will again in future. Hopefully we don't have to make a claim.
1 comment
Customer RelationsAustralian Seniors
Hi Carol,
Thank you for taking the time to share your experience with us. I am pleased to hear you found our website to be user-friendly and that we can provide you with an affordable option. Happy travels!
Kind regards,
Alisa
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Easy Process and Very Competitive Prices
The process of applying for our travel insurance was a very easy process. The website is very user friendly, wording on the policy is easy to understand and the prices were very competitive.
1 comment
Customer RelationsAustralian Seniors
Hi Robert,
I'm delighted to hear that you found the process to set up your policy was easy and well informed. I appreciate you taking the time to share that with us. Happy travels!
Kind regards,
Alisa
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Di M
- 2 reviews
Very Pleasant
After getting quotes from other companies I gave Australian Seniors a go. On-line didn't work for me as "international" kept appearing & I just wanted "domestic" so rang instead. What a pleasant experience it turned out to be. The operator Nikki was more than helpful and very friendly. My cover was organised efficiently. I have since referred fellow travellers to give Australian Seniors a go. Thank you and well done.
1 comment
Customer RelationsAustralian Seniors
Hi Di,
Thank you for your lovely words on your experience with Nikki, we really appreciate it. I am thrilled to hear of the great service that you have received from our team and that we could assist... Read more
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Find out how Seniors Travel Insurance - Domestic Cover compares to other Travel Insurance
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Philip B.
- 2 reviews
Good Value for our buck
No fuss over medical problems.Easy to set up and pay by credit card over the phone.We will see in the future if its good value should we have to make a claim.
1 comment
Customer RelationsAustralian Seniors
Hi Phillip,
I’m glad to hear this was such a simple process for you and I appreciate you taking the time to share this with us.
Hope you a lovely holiday.... Read more
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Dianne BSydney Surrounds, NSW
- 2 reviews
Competitive price
Very good value, easy to set up.Everything was explained in detail.
No claim made as yet as my trip is not until Jan 2021
This is the first time, from memory that I have used Seniors
2 comments
Customer RelationsAustralian Seniors
Hi Dianne B,
Welcome to the Australian Seniors community. We are delighted to hear the ease in which are able to set up this policy and very happy you found our price competitive. We do hope you enjoy your up coming trip.
Kind regards,
Sharon
Thank you Sharon
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The reviewer stated that an incentive was offered for this review
JoePeel, WA
Excellent Service
Once again your representative was extremely helpful in arranging insurance for our forthcoming trip. our only regret is that because you are reviewing future arrangements we were unable to take out our usual annual cover.
1 comment
Customer RelationsAustralian Seniors
Hi Joe,
Thank you for choosing Australian Seniors to again provide this valuable travel protection. I am pleased to hear that you received excellent service on setting up this policy. Your feedback i... Read more
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Glenys HSouth West, WA
- 2 reviews
Prompt and efficient service
First time using this company and received prompt and efficient service from the person on the phone. Policy was good value. Have not had holiday yet, so unable to comment re any claim.
1 comment
Customer RelationsAustralian Seniors
Hi Glenys H,
What an excellent review. I am pleased to hear the service you received from our representative over the phone was efficient and prompt on setting up this policy. Thank you for choosing A... Read more
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wandererIllawarra, NSW
- 4 reviews
Travel Insurance
I was happy with the courteous & efficient assistance I received in purchasing my domestic travel insurance. The policy was of good value, & the transaction was completed within a reasonable time.
1 comment
Customer RelationsAustralian Seniors
Hi wanderer,
Welcome to the Australian Seniors community. I am pleased to hear that you found our representative to be courteous and polite when setting up this policy and that you feel your policy is... Read more
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customer service on the phone is not good
wrong start date for the policy. when we rang back, we were told of the extra cost and if we wanted the recording to be listened to - extra cost again...
1 comment
Customer RelationsAustralian Seniors
Hi Kaarel,
I am sorry to hear the service you received was not to the level we strive to achieve. Your premium is based on various factors including the duration of your journey. To confirm, we do not... Read more
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Find out how Seniors Travel Insurance - Domestic Cover compares to other Travel Insurance
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CherylNew South Wales
- 2 reviews
Perfect to be able to do both policies on one phone call
It appears to be great value. It does take a while to sort out for two policies. No we have not lodged a claim. We havent used this company before.
1 comment
Customer RelationsAustralian Seniors
Hi Cheryl,
Thank you for sharing your experience. I am delighted to hear you find your policies to be good value and the cover suitable to your needs. Welcome to Australian Seniors community.
Kind regards,
Sharon
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faye
- 2 reviews
travelling with safety
very pleased with the help and value of the policy, it was explained to me and easy to understand, this is the second time i have used Senior Insurance for travel.
1 comment
Customer RelationsAustralian Seniors
Hi Faye,
Thank you for sharing your experience with others. We are thrilled to welcome you back to Australian Seniors and delighted that you find your policy to be good value. We hope you enjoy your up coming trip.
Kind regards,
Sharon
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The cover offered didn't cover my needs
Unfortunately after 3 phone calls I could not obtain a cover which suited my needs. Firstly I needed domestic to cover flights and accommodation before a Kimberley Coast Cruise. The domestic policy didn't cover cruise and top cover, Australian cruise didn't cover the domestic expenses. After 3 lengthy phone calls and on hold many times while consultants checked up on what to offer me I cancelled the policy.
1 comment
Customer RelationsAustralian Seniors
Hi Maree,
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. I have sent you a private message to obtain further information.
Kind regards,
Jessica
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jenniemortonadelaide
- 7 reviews
Excellent service
Easy process on the phone but very long. However the wonderfully efficient and friendly team member (Irene) turned it into a pleasant experience. very happy to have peace of mind now as we book our trip.
1 comment
Customer RelationsAustralian Seniors
Hi Jennie,
Thank you for taking the time to share your feedback with us. I am delighted to hear that Irene provided such a pleasant experience and that we can provide you with the peace of mind, knowing that you are covered.
Kind regards,
Jessica
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DallasGreater Melbourne (Metropolitan), VIC
- 2 reviews
Set up for senior travellers
Good value based on comparisons with other providers. No fuss even though medical information was required and be assessed for declared conditions. First time that I have used. Good experience.
1 comment
Customer RelationsAustralian Seniors
Hi Dallas,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with affordable cover that is suitable to your needs.
Kind regards,
Jessica
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Customer RelationsAustralian Seniors
Hi Julie,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica