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Reviews

4.6

33 reviews
5
(27)
4
(3)
3
(1)
2
(1)
1
(1)
  • Value for Money
    4.5 (26)
  • Transparency
    4.6 (22)
  • Customer Service
    4.4 (25)
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Julie

JulieWanniassa 2903, ACT

A good product

published

Easy to set up, not in use yet so have not had to make a claim yet. Seems to be good value and pleasant and professional person taking information . Called back when indicated.



Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Julie,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica

Good Value

published

This is the first time we have used Australian Seniors Travel and found the assistant very helpful
and it was quick and easy to set up.I would not hesitate to use this insurance company again.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Denise,
Thank you for taking the time to share your experience with us. It's lovely to hear our helpful team member was able to set your cover up with ease and that you have found value in your policy.
Kind regards,
Alisa



Gila

GilaSydney, NSW

  • 3 reviews

Good price for short term policy

published

Policy seems to be good value for six day cover. Inclusions are what I was looking for. But the rest will be how a claim is dealt with if it comes to that!

Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Gila,
It's great to hear that you have found value in your policy and that it is suitable to your needs. We appreciate you taking the time to share this with us. Happy travels.
Kind regards,
Alisa

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Donald

DonaldSydney, NSW

A seamless experience

published

Seniors Travel Insurance was the best value product I could find on the internet. Its application process was clear, simple and effective. Its coverage the best offered at the price.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Col

ColMurray Region, NSW

Need to cover yourself when travelling domestic or International

published

Great value for money, takes away any concerns you may have as an older traveler. Everything was well explained by the operator when I contacted Seniors travel the pre existing medical conditions

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Patricia

PatriciaIllawarra, NSW

great value

published

Policies represent great value for money especially with pre existing medical conditions. I have used company a few times in recent years for both domestic and international travel. On line process very easy and staff on phone extremely helpful.

DestinationAustralia and New Zealand
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Travel Insurance

published

Very easy and informative site and the discount was a bonus. Reasonable cost. Thanks. Never used Seniors Travel Insurance before, but will again in future. Hopefully we don't have to make a claim.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Carol,
Thank you for taking the time to share your experience with us. I am pleased to hear you found our website to be user-friendly and that we can provide you with an affordable option. Happy travels!
Kind regards,
Alisa

Easy Process and Very Competitive Prices

published

The process of applying for our travel insurance was a very easy process. The website is very user friendly, wording on the policy is easy to understand and the prices were very competitive.

Transparency
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robert,
I'm delighted to hear that you found the process to set up your policy was easy and well informed. I appreciate you taking the time to share that with us. Happy travels!
Kind regards,
Alisa

Di M

Di M

  • 2 reviews

Very Pleasant

published

After getting quotes from other companies I gave Australian Seniors a go. On-line didn't work for me as "international" kept appearing & I just wanted "domestic" so rang instead. What a pleasant experience it turned out to be. The operator Nikki was more than helpful and very friendly. My cover was organised efficiently. I have since referred fellow travellers to give Australian Seniors a go. Thank you and well done.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Travel Insurance

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Philip B.

Philip B.

  • 2 reviews

Good Value for our buck

published

No fuss over medical problems.Easy to set up and pay by credit card over the phone.We will see in the future if its good value should we have to make a claim.

Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Dianne B

Dianne BSydney Surrounds, NSW

  • 2 reviews

Competitive price

published

Very good value, easy to set up.Everything was explained in detail.
No claim made as yet as my trip is not until Jan 2021
This is the first time, from memory that I have used Seniors

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
2 comments
Australian Seniors
Customer RelationsAustralian Seniors

Hi Dianne B,
Welcome to the Australian Seniors community. We are delighted to hear the ease in which are able to set up this policy and very happy you found our price competitive. We do hope you enjoy your up coming trip.
Kind regards,
Sharon

Dianne B
Dianne B

Thank you Sharon

The reviewer stated that an incentive was offered for this review

Joe

JoePeel, WA

Excellent Service

published

Once again your representative was extremely helpful in arranging insurance for our forthcoming trip. our only regret is that because you are reviewing future arrangements we were unable to take out our usual annual cover.

DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Glenys H

Glenys HSouth West, WA

  • 2 reviews

Prompt and efficient service

published

First time using this company and received prompt and efficient service from the person on the phone. Policy was good value. Have not had holiday yet, so unable to comment re any claim.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
wanderer

wandererIllawarra, NSW

  • 4 reviews

Travel Insurance

published

I was happy with the courteous & efficient assistance I received in purchasing my domestic travel insurance. The policy was of good value, & the transaction was completed within a reasonable time.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

customer service on the phone is not good

published

wrong start date for the policy. when we rang back, we were told of the extra cost and if we wanted the recording to be listened to - extra cost again...

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult and Senior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Travel Insurance

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Cheryl

CherylNew South Wales

  • 2 reviews

Perfect to be able to do both policies on one phone call

published

It appears to be great value. It does take a while to sort out for two policies. No we have not lodged a claim. We havent used this company before.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Cheryl,
Thank you for sharing your experience. I am delighted to hear you find your policies to be good value and the cover suitable to your needs. Welcome to Australian Seniors community.
Kind regards,
Sharon

faye

faye

  • 2 reviews

travelling with safety

published

very pleased with the help and value of the policy, it was explained to me and easy to understand, this is the second time i have used Senior Insurance for travel.

Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Faye,
Thank you for sharing your experience with others. We are thrilled to welcome you back to Australian Seniors and delighted that you find your policy to be good value. We hope you enjoy your up coming trip.
Kind regards,
Sharon

The cover offered didn't cover my needs

published

Unfortunately after 3 phone calls I could not obtain a cover which suited my needs. Firstly I needed domestic to cover flights and accommodation before a Kimberley Coast Cruise. The domestic policy didn't cover cruise and top cover, Australian cruise didn't cover the domestic expenses. After 3 lengthy phone calls and on hold many times while consultants checked up on what to offer me I cancelled the policy.

Customer Service
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Maree,
Keeping an open dialogue with our customers is how we improve our service, so thank you for taking the time to leave us a review. I have sent you a private message to obtain further information.
Kind regards,
Jessica

jenniemorton

jenniemortonadelaide

  • 7 reviews

Excellent service

published

Easy process on the phone but very long. However the wonderfully efficient and friendly team member (Irene) turned it into a pleasant experience. very happy to have peace of mind now as we book our trip.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Jennie,
Thank you for taking the time to share your feedback with us. I am delighted to hear that Irene provided such a pleasant experience and that we can provide you with the peace of mind, knowing that you are covered.
Kind regards,
Jessica

Dallas

DallasGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Set up for senior travellers

published

Good value based on comparisons with other providers. No fuss even though medical information was required and be assessed for declared conditions. First time that I have used. Good experience.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Dallas,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with affordable cover that is suitable to your needs.
Kind regards,
Jessica

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