IzzMetropolitan Adelaide, SA
Don’t Know Yet
The on-line process of obtaining a quote and taking out a policy was easy and quick. And the confirmation email with full policy details came through promptly.
1 comment
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Ray S.Sydney, NSW
Being on a State pension it is very expensive but I had to have it.
In hindsight yes but still a lot of money
Nothing to lodge as this is my first holiday with Australian Senior Insurance.
1st time using Australian Seniors as they were slightly cheaper than some others.
1 comment
Customer RelationsAustralian Seniors
Hi Ray,
Thank you for writing your review. I'm glad we have been able to provide you a cover that is suitable to your needs and appreciate you sharing this with us. Welcome to Australian Seniors and... Read more
we hope you have a wonderful holiday. Kind regards, Alisa
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The reviewer stated that an incentive was offered for this review
LeslieSydney, NSW
Difficult to set up
Travel insurance couldn't be completed finalised electronically. Advised to contact a consultant by phone, phoned & 45mins later consultant answered and then proceed to setup policy.
Several days later had questions re. corona virus, had to wait 30mins to speak with consultant.
To date all travel insurance has been with Seniors, been happy with service however on this occasion the wait for a consultant to answer was unacceptable.
1 comment
Customer RelationsAustralian Seniors
Hi Leslie,
I'm sorry to hear of the delay you had experienced when phoning through, as this is not the level of service we pride ourselves on delivering. We are always looking for ways to improve and ... Read more
will forward your feedback on to the relevant team. Thank you for your loyalty and for taking the time to share this with us. Kind regards, Alisa
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John CluffSydney Surrounds, NSW
- 2 reviews
Quick and easy to use. Suited my requirements.
The policy was for me very good value and was simple and quick to set up. This is the first time I have used this insurance group for my travel but will consider it again in the future.
1 comment
Customer RelationsAustralian Seniors
Hi John,
It is a pleasure to hear of the ease in which you were able to set up your policy and that we can provide you with an affordable option that is suitable to your needs. Thank you for taking th... Read more
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Travel Insurance
The cost is on the high side for seniors who wish to travel. Australian Seniors should consider reducing this cost to encourage more seniors to take up travel insurance and encourage them to take unnecessary risk.
1 comment
Customer RelationsAustralian Seniors
Hi Michael,
Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to enhance the services that we provide to our customers and your feedback will assist with this.
Kind regards,
Jessica
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CathieGreater Melbourne (Outer), VIC
Excellent service
Delightful service, and solved all queries. Went the extra mile to help me get the travel insurance I need. Plus my follow up questions were answered clearly and mannerly. Really delighted with your service.
1 comment
Customer RelationsAustralian Seniors
Hi Cathie,
Thank you for your wonderful review. It is always amazing to hear of the great service that our customers are receiving and that you were provided with all information to make an informed decision.
Kind regards,
Alisa
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Fran A.Hobart, TAS
- 2 reviews
Great for my need
Best value policy after researching. With a user friendly website to get a quote emailed so as able to accept and pay when convenient. I have used several times when needing extra cover over and above my credit card complementary insurance benefits.
1 comment
Customer RelationsAustralian Seniors
Hi Fran,
I appreciate you taking the time to write this lovely review. I'm glad to hear we are able to provide you with cover that suits your needs and you found the website user-friendly to help in ... Read more
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overseas travel insurance
the policy was clearly explained & the consultant set it up for me over the phone. The consultant had a friendly manner and answered all my questions cheerfully, she did not rush me in any way. This is important when purchasing insurance.
This is the first time we have used this company.
1 comment
Customer RelationsAustralian Seniors
Hi Colin,
I appreciate you taking the time to share such a lovely review. I'm glad to hear our team member provided such friendly service and was able to answer all of your questions to help you deci... Read more
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RogerSouth East Queensland, QLD
- 2 reviews
Fantastic As Always
the policy is excellent value and was so easy to set up, the young man who dealt with me could not have been more professional or more friendly. I lodged a claim last year for a flight cancellation owing to British Airways strike, and this was dealt with really quickly. Think this is the 3rd or 4th time I have used Australian Seniors Insurance.
1 comment
Customer RelationsAustralian Seniors
Hi Roger,
Thank you for such a wonderful review. I'm glad to hear of the great customer service you received and that the process has been simple when setting up your policy and throughout your claim... Read more
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DavidSydney, NSW
Travel insurance, a necessary cost of international travel
It seemed a little more expensive than other trips although this was more extensive. I have not lodged a claim and this is our first policy with Aus Seniors. It was easy to set up as the representative explained all aspects and ensured I understood the application of key elements of the policy including pre existing medical conditions, a very important element for senior travellers.
1 comment
Customer RelationsAustralian Seniors
Hi David,
Thank you for taking the time to share your experience with us. It is wonderful to hear of the great service that you have received and that you were provided with all information you neede... Read more
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morrismcmahonSydney, NSW
- 2 reviews
Travel Insurance
Policy appears o be good & the help I received was excellent.
No I have not lodged a claim.
This is the first time iI have used Senior Travel Insurance. The help in setting up was Excellent
1 comment
Customer RelationsAustralian Seniors
Hi Morrismcmahon,
Thank you for leaving such a great review. I'm so glad we were able to help you organise your cover for your trip. Safe travels!
Kind regards,
Alisa
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Great value with excellent cover
It was very easy to set up over the phone, the operator, Guy, was very helpful and explained everything very well. The cost of the cover is great value, couldn't be happier
1 comment
Customer RelationsAustralian Seniors
Hi John,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the ease in which you were able to set up your policy and that you felt full... Read more
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VickiSouth East Queensland, QLD
Very helpful consultant
I rang to find out how to deal with a minor pre-existing medical condition. The consultant was very helpful and patient. It was possible to get the insurance I needed with cover for the pre-existing condition at a very minor additional cost.
1 comment
Customer RelationsAustralian Seniors
Hi Vicki,
I am delighted to hear that we could provide you with cover that is suitable to your needs and of the great service that you have received from our team. Thank you for taking the time to sha... Read more
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Travel Insurance
This is the 2nd time that I have used Seniors Travel Insurance and I find that it has always been very good value and staff are always friendly and helpful.
1 comment
Customer RelationsAustralian Seniors
Hi Dianne,
Welcome to Australian Seniors. It is always a pleasure to hear of the great service that our customers are receiving and that we can provide you with cover that is suitable to your needs. ... Read more
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perfect for us
this is the second time that we have used your company for travel insurance. As seniors we really appreciate the savings for this insurance, but it is not the only thing, the service is great & the really great thing is actually finding a in store office @ lake haven near us. We hope you are able to continue the service for us young at heart. Anthony & Tricia Ditcham
1 comment
Customer RelationsAustralian Seniors
Hi Anthony,
Thank you for taking the time to share your experience and feedback with us. It is always a pleasure to hear of the great service that our customers are receiving and we really appreciate ... Read more
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A necessary travel companion
I didn't have to use the cover I took out but it as great to have it. I found the staff I dealt with pleasant and efficient and feel I could do it online next time. I will definitely use it again when I travel next year. Nola.
1 comment
Customer RelationsAustralian Seniors
Hi Nola,
Thank you for your lovely review. We are delighted to receive positive feedback and are very happy that we could offer you such great service.
Kind regards,
Alisa
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A ‘one trip’ policy
Previously had annual worlwide cover for a number of years but they’ve stopped offering that. This time just bought a one-off trip policy. Haven’t ever had to claim, but happy with what’s offered.
1 comment
Customer RelationsAustralian Seniors
Hi Lorraine,
Welcome to the Australian Seniors community. It is our pleasure to be able to offer you cover suitable to your needs. Thank you for sharing your experience.
Kind regards,
Sharon
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Very competitive and easy to understan
Good Value. 2nd time customer. no claims so cannot comment on length of time re claim. Have not undertaken my journey yet, 3 weeks to go but would not travel without some sort of insurance.
1 comment
Customer RelationsAustralian Seniors
Hi Lone traveller,
Welcome to the Australian Seniors community. It is our pleasure to provide you cover suitable to your needs and at a competitive price. Thank you for placing your trust in us, to a... Read more
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MarySouthwest, VIC
- Travel Insurance - Essential Cover
- Verified customer
Great Value for money
I felt the travel insurance I took out for my upcoming trip is value for money and easy to set up over the phone. This is the second trip I have taken out insurance with Australian Senior Insurance. I haven't made a claim with them so don't know how the service will be if I need to put in a claim.
1 comment
Customer RelationsAustralian Seniors
Hi Mary,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the ease in which you were able to set up your policy and I hope that you ha... Read more
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Meets our cruise travel insurance requirements
Travel insurance for seniors over 80 is an expensive product. It is necessary to shop around to get a policy that best suits our individual needs,
Just purchased policy - travel not until February 2020.
First time customer with Australian Seniors.
On line quote was quite easy to complete but still took time to consider all questions and answers.
1 comment
Customer RelationsAustralian Seniors
Hi Des H.
Thank you for sharing your experience with us. I am delighted to hear that after shopping you found our policy best suits your needs. Thank you for trusting Australian Seniors to provide t... Read more
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Questions & Answers
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Customer RelationsAustralian Seniors
Hi Izz,
I'm glad to hear you were able to use our online portal with ease to arrange a quote and set up a policy that suits your needs. We appreciate you taking the time to share this with us.
Kind regards,
Alisa