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Top Cover, Essential Cover, Domestic CoverDonaldSydney, NSW
A seamless experience
Seniors Travel Insurance was the best value product I could find on the internet. Its application process was clear, simple and effective. Its coverage the best offered at the price.
1 comment
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Travel Insurance
The cost is on the high side for seniors who wish to travel. Australian Seniors should consider reducing this cost to encourage more seniors to take up travel insurance and encourage them to take unnecessary risk.
1 comment
Customer RelationsAustralian Seniors
Hi Michael,
Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to enhance the services that we provide to our customers and your feedback will assist with this.
Kind regards,
Jessica
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ColMurray Region, NSW
Need to cover yourself when travelling domestic or International
Great value for money, takes away any concerns you may have as an older traveler. Everything was well explained by the operator when I contacted Seniors travel the pre existing medical conditions
1 comment
Customer RelationsAustralian Seniors
Hi Col,
Thank you for leaving such a great review, it's a pleasure to hear that we can provide you with peace of mind when travelling. I'm glad to hear one of our team members were able to explain the... Read more
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Excellent service
Call answered quickly. Agent efficient and pleasant. All questions answered and plenty of information given. Very satisfied with the service and will look at using this insurance for other policies
1 comment
Customer RelationsAustralian Seniors
Hi Maggaret E,
Thank you for taking the time to share your experience with us. I am delighted to hear of the excellent service that you have received from our team and that you felt fully informed whe... Read more
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Need for simplification
First time user. Cost higher than expected but decided to go with it due to the good reputation of Seniors. A Product Disclosure Statement of more than 60 pages is quite overwhelming. There is a need to simplify this documentation if clients have any hope of reading it.
1 comment
Customer RelationsAustralian Seniors
Hi Ray,
Thank you for taking the time to share your experience with us, we really appreciate it. We are always looking to improve the service that we provide our customers and your feedback will assist with this.
Kind regards,
Alisa
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Peter GowSydney, NSW
- 5 reviews
Failure to call back
I spoke to Emma last week to enquire about International Travel Insurance.
We arranged for her to call me back on Monday, 10 February at 9.30am.
Emma never called on the Monday or even during the week. Really poor service.
1 comment
Customer RelationsAustralian Seniors
Hi Peter,
I'm sorry to hear this happened, we would appreciate the opportunity to look into your experience and would like to arrange for you to be contacted. I have sent you a private message requesting further information.
Kind regards,
Alisa
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JenSouth East Queensland, QLD
A few indiscretions
We thought it was good value.....but I am having second thoughts.
Very disappointed in in top cover in that if we had to cancel due to my 85year old mum possibly passing just prior to our departure (so we could do funeral etc) we would NOT be covered!!
1 comment
Customer RelationsAustralian Seniors
Hi Jen,
I am sorry to hear that you are having second thoughts about your policy. We strive to be transparent with all of our customers to ensure they have an understanding as to what they are covered... Read more
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LianneSydney, NSW
Great
First time user. Consultant very friendly and answered all my questions. Easy to understand. Will use again. Good value. Hope if I have to claim it will be as easy.
1 comment
Customer RelationsAustralian Seniors
Hi Lianne,
Welcome to Australian Seniors! I am pleased to hear you received friendly and informative service from one of our team members. Thank you for taking the time to share this with us.
Kind regards,
Alisa
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CathieGreater Melbourne (Outer), VIC
Excellent service
Delightful service, and solved all queries. Went the extra mile to help me get the travel insurance I need. Plus my follow up questions were answered clearly and mannerly. Really delighted with your service.
1 comment
Customer RelationsAustralian Seniors
Hi Cathie,
Thank you for your wonderful review. It is always amazing to hear of the great service that our customers are receiving and that you were provided with all information to make an informed decision.
Kind regards,
Alisa
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Find out how Seniors Travel Insurance compares to other Travel Insurance
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Fran A.Hobart, TAS
- 2 reviews
Great for my need
Best value policy after researching. With a user friendly website to get a quote emailed so as able to accept and pay when convenient. I have used several times when needing extra cover over and above my credit card complementary insurance benefits.
1 comment
Customer RelationsAustralian Seniors
Hi Fran,
I appreciate you taking the time to write this lovely review. I'm glad to hear we are able to provide you with cover that suits your needs and you found the website user-friendly to help in ... Read more
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overseas travel insurance
the policy was clearly explained & the consultant set it up for me over the phone. The consultant had a friendly manner and answered all my questions cheerfully, she did not rush me in any way. This is important when purchasing insurance.
This is the first time we have used this company.
1 comment
Customer RelationsAustralian Seniors
Hi Colin,
I appreciate you taking the time to share such a lovely review. I'm glad to hear our team member provided such friendly service and was able to answer all of your questions to help you deci... Read more
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CatherineWestern District, VIC
Hope if I need to use it, it will be as I'd require.
I insured with Seniors last year. I did it over phone last year. Easy. This year did it online. As a non techno I did find it a bit confusing. Still not sure if covered for my other medical things. I hope all covered now. A bit worried about Corona Virus if there is coverage or not.
1 comment
Customer RelationsAustralian Seniors
Hi Catherine,
Thank you for providing this feedback about our online service as we are always looking for ways to improve. I would like to organise for one of our team members to contact you to answe... Read more
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TerencePerth, WA
mixed emotions
CONs: Convulted logic. WHY do you want personal information BEFORE I can even ask a general question? WHY do you then tell me you can only give general advice AFTER wanting my SPECIFIC details again, & again. Surely these details should not be required until an agreement to purchase is reached.
PROs: Excellent telephone service. Efficient transaction and timely delivery of documentation.
3 comments
Customer RelationsAustralian Seniors
Hi Terence,
Thank you for taking the time to share your feedback with us, we really appreciate it. We are always looking for ways to improve and your feedback will assist with this. I'm also glad to ... Read more
Thank you for your prompt reply which totally ignores my main concern
Customer RelationsAustralian Seniors
Hi Terence,
I’m sorry for your frustrations. We do ask the question to verify your details to maintain your privacy and to ensure that we can provide you with accurate information relatable to your n... Read more
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Travel cover
I found the person I was speaking to articulate and happy to answer my queries. The policy was easy to set up. The pertinent facts re: cancellation were pointed out and I was happy to accept.
1 comment
Customer RelationsAustralian Seniors
Hi Lorina,
Thank you for taking the time to share your experience with us, we really appreciate it. I am delighted to hear of the great service that you have received from our team and that you felt f... Read more
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NarelleNorthern Region, NSW
It meets our Needs
Policy was good value compared to other companies, easy to apply. This is the first time I have taken travel insurance with Australian Seniors. Would have preferred that High blood pressure/Cholesterol were included in top cover. Most people in our age bracket take medication.
1 comment
Customer RelationsAustralian Seniors
Hi Narelle,
Thank you for taking the time to share your thoughtful feedback with us. We are always looking for ways to enhance the services that we provide to our customers and your feedback will assi... Read more
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Find out how Seniors Travel Insurance compares to other Travel Insurance
Know better, choose better.
I found seniors to be very quick and easy to apply for our future trip.
The policy was good value and included all the coverage that my wife and I require.
This is the first time we are using Seniors insurance.
We have had bad experiences with other insurance companies and it was a pleasure to deal with Seniors.
1 comment
Customer RelationsAustralian Seniors
Hi Robert,
I am delighted to hear of the ease in which you were able to set up your policy for your future trip and of the great service that you have received whilst doing so. Thank you for taking th... Read more
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Glen
- 4 reviews
Excellent
The website was a bit confusing but I managed to get my quote, I had some questions so I rang and spoke to a very informed person who answered all of my questions and some other things I had not thought of. She was excellent and easy to understand.
1 comment
Customer RelationsAustralian Seniors
Hi Glen,
Thank you for taking the time to share your thoughtful feedback with us. I am sorry to hear of the difficulties you experienced obtaining a quote. However, I am thrilled to hear of the great ... Read more
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RhondaWeston Creek 2611, ACT
- 2 reviews
Simple, easy to navigate and quick.
This was an efficient and user friendly process. It was clear and informative leaving me feeling confident I had succeeded in completing all necessary steps required. It was my first experience with Australian Seniors travel insurance and I will be using them again for future travel.
1 comment
Customer RelationsAustralian Seniors
Hi Rhonda,
I'm so glad to hear of your great experience when setting up your policy and that we can provide you with all the information needed to feel confident in your cover. I appreciate you takin... Read more
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AndreasSydney, NSW
Some concern about unknown Underwriter - Hollard but backing Aust Seniors judgement
Yes Good value. Have used Aust Seniors/Chubb on a number of occasions which have proved satisfactory. Was Assured by your staff member Nina that the policy commences on payment and NOT at the date of travel - please advise if this is not correct.
1 comment
Customer RelationsAustralian Seniors
Hi Andreas,
Thanks for reaching out, that is a great question. The information you have been advised by Nina is correct, your policy starts at the date of departure for all sections, except for cance... Read more
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RogerSouth East Queensland, QLD
- 2 reviews
Fantastic As Always
the policy is excellent value and was so easy to set up, the young man who dealt with me could not have been more professional or more friendly. I lodged a claim last year for a flight cancellation owing to British Airways strike, and this was dealt with really quickly. Think this is the 3rd or 4th time I have used Australian Seniors Insurance.
1 comment
Customer RelationsAustralian Seniors
Hi Roger,
Thank you for such a wonderful review. I'm glad to hear of the great customer service you received and that the process has been simple when setting up your policy and throughout your claim... Read more
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Questions & Answers
Janelleasked
I we bought our travel insurance in September 2022 & the trip we are taking is cancelled, are we covered?
3 answers
Customer RelationsAustralian Seniors
Hi Janelle,
Thank you for reaching out to us with your query. All claims for cancellation or amendment costs will be assessed on a case-by-case basis and in accordance with the terms, conditions and exclusions of your policy.
If the reason that you want to cancel or amend your trip arises from or relates to COVID-19, then the General Exclusion for an epidemic/pandemic will apply and cover is excluded.
We do recommend that you contact your travel agent and/or travel and accommodation providers in the first instance to reschedule or seek a refund for your trip.
If you would like to discuss this further with one of our team, please respond to the private message I have sent, noting your policy details.
Kind regards,
Jessica
Ok, so that really doesn't answer my question. We do not want to cancel our trip our trip has been cancelled through no fault of our own. My husband has been holding on the phone for 2 hours & was then given a message they will contact us in 48hours. I know you're busy but that's not good enough!!!
Customer RelationsAustralian Seniors
Hi Janelle,
Thank you for sending your details through. I passed your details onto our team to reach out to you and assist with answering your query further. If you have any further queries, please do not hesitate to contact us.
Kind regards,
Jessica
E.G. MARLEEasked
I would like a quote for travel insurance cruising around Australia Fremantle to Fremantle 28 days would have to be over 80 years old and medical comprehensive cover having a pacemaker and take Thyroid tablets. thank you
1 answer
Customer RelationsAustralian Seniors
Hi E.G. Marlee,
Thank you for reaching out. Could you please reply to my private message with your name along with your contact details as I would like to organise for one of our team members to contact you and further discuss a quote for cover suitable for your needs.
Kind regards,
Alisa
Kevasked
We are 80 YOs, myself with no pre-existing conditions, my wife with cardiomyopathy well managed by medication and a pace-maker/ de'fib. Are you interested in covering us for 8 day Pacific Island cruise from 12th Feb
2 answers
You will have to phone them.
Customer RelationsAustralian Seniors
Hi Kev,
Thank you for reaching out to us with your query. Our lovely team would need to speak with you further to discuss your request further. I have sent you a private message to obtain further information and will arrange for our team to reach out to you.
Kind regards,
Jessica
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Customer RelationsAustralian Seniors
Hi Donald,
this review with us, we really appreciate it. Kind regards, AlisaI'm glad to hear we have been able to provide you with an affordable cover that its suited to your needs and that the application process was simple. Thank you for taking the time to share... Read more