no value in it and extremely frustrating experience with SGIC. I am with Allianz as well and they are way better. When it comes to help from SGIC, you are getting nothing. the response time-frame they promise they will never meet.
my claim [Number Removed] - it has been going on for more than a month. do not know when it will be resolved by SGIC. Regardless how many times I contacted them they keep pushing to future and I yet to receive a resolution.
I have been with SGIC for couple of years. now I am considering to cancel my policy with them...Read more

I am low km driver and held licence for 20 years. Some one reversed into my car a few years ago. I noticed since this claim they not give me any discount. Every renewal comes an increase. They do not care how long u been with them.

Terrible service you are just a number
I do not recomend sgic
This is their response to my request for discount

We do not do price matching. This comes down to the level of cover that we offer like open driver policy and liability cover for up to $20 million. As a premium insurer we have a responsibility to price ...Read more

Having to deal with an overseas call centre has made SGIC very sub standard.
Have 6 policies been with SGIC 19 years and have no faith in this company should I need to make a claim.
Just reinsured my car online with SGIC at $90 dollars cheaper than my original invoice.
Then got a TEXT informing me the car was not insured turns out I have taken out a new policy hence the cancellation of the old policy. Why is it cheaper online for the exact same policy this company is simply ripping off its loyal customers and not offering the best deal. Call c...Read more

I have been with SGIC for two months, but will be changing shortly.
In the two months I have been with them I have experienced several issues with their website not allowing me to change my direct debit details, to just straight up crashing whenever I tried to access the home page. I reported this to them.
I have now had to make a claim after being rear-ended by a third party, week 1 Wednesday - I provided an image of the car that hit me, including the registration number, but I forgot to get the address of the third party, although I got the n...Read more

After getting a quote elsewhere for a cheaper and better policy, I called up SGIC to clarify my current policy and update my address.
Turns out my change of address adds an extra $10 to my premium per month.
I spoke to the lady on the phone and enquired about cancelling my policy, she advised me that there potentially would be a $30/$35 cancellation fee. She put me on hold while she went to check the fees, came back to the line and informed me there would be no cancellation fee, in fact SGIC would need to refund me $16.
I told her I would cal...Read more

I had to restore paint protection after the crash repair. I was asked to submit the quote for reviewing what fair and reasonable portion would be. Didnt get a call from SGIC but the paint retailer called me to book for paint job. Called in two days later to confirm with SGIC. It took a while for them to figure out and finally confirmed that I proceed with the work. After the paint work, I was asked to submit the actual invoices. It took them +2months to reimburse the invoice. I called SGIC as many as 6 times during this period. All I would hea...Read more

Treatment by SGIC, the worst! Awful to deal with. Another carpark reversal where the other driver accepted it was his fault, only to flip and tell SGIC we were both at fault.
Ridiculous emails, phone calls, etc, etc.
Was even told my claim would not go through as l had not informed them where car was to be repaired, l was driving it at the time and it had been repaired 2 weeks prior after l paid $500 excess for something that was not my fault.
Rudeness of staff in Adelaide Office and also claims which is based overseas is very hard to take.
Yes...Read more

I met with an accident in November 2018 and which was not my fault at all, where the other driver hit us from a biroad when I was driving in the main road. From SGIC approved Keswick Crash repair centre gave me a confirmation call saying the car can be repaired and delivered by 19th December. Keeping that in mind I hired a car and did not look for other options as they gave me a promise. But on 6th December SGIC called me and said my car is not at a repairable stage and they are going to write off!! Which is really misleading ! Moreover, SGIC i...Read more

I recently contacted sgic to cancel the remaining month or so left on 2 car insurance policies; one was seamlessly processed with a refund of $56. The other car received nothing. I contacted both the offshore and local office and was told that due to a mystery "admin fee", which neither office could elaborate on, I was not entitled to a refund.

I then tried to raise the issue on their Facebook page and was advised that after deduction of this "mystery admin fee", if the remaining balance is under $15, sgic automatically "donates" the monies...Read more