During COVID 19, with widespread, loss of household income, approached SGIO asking if they were prepared to offer any reduction or change to payments, ie 3 or 6monthly. I am a Registered nurse and many major businesses are offering assistance.....SGIO is NOT one of them! After MANY years as a loyal customer, I am extremely disappointed in their unwillingness to help their fellow Australian in this time of need....not to mention that I needed to EXPLAIN to the representative what the 'current situation' actually meant for us all here on the ground....i was however, wished All-the-Best... CHEERS!

Over two weeks since I have lodged a claim online. Several phones call for which I had to wait over half an hour to be answered, and still no information. SGIO used to be so good, sadly claims gone offshore and so has service

Hello SGIO Customer Experience Team

Re: Claim Number [Number Removed]

I am writing to express my total and complete satisfaction with the service SGIO has given me. We have been with SGIO for over 20 years and I have never had any cause to complain about the service it has afforded us. I am very happy with the service we get from SGIO and would not hesitate to recommend it to anyone who asks.

Kind regards
Ann Kay
Policy Number: [Number Removed]
PS I am writing this way because the feedback form has expired while I was away.

I have been with Sgio for 3 years and a made a claim 2 months ago and it was at fault accident and I am still waiting for the progress of my claim and they took my car and left with no car and I keep calling them all the times and in the end they said we need to investigate your claim and it will take another month, they scammers I will put claim to ASIC Australia and I am going to call the media to tell them about my story,is not fair what they doing!!!!!!!!!!

I went to make a claim and found that some one had already put a claim in about 6 months earlier.
I asked SGIO who put the claim in, they refused to answer. My name is the only name on the policy, so nobody else should be making claims. I ask to speak to SGIO's fraud department, I was told they don't have one. It took over 8 hours to get a email from SGIO saying I have made a claim today.
Looks every deviant to me.
A accesor contacted me and I was hand balled very fast, no answers.
I await in naive anticipation for some answers on this.
I get the impression SGIO has too many customers and they are trying to down size.

I have been with Sgio for the last 3 years and have my both cars insured with them. We had an accident in Jan 2022. Lodged the claim online. SGIO promptly called me back next day to organize a tow truck. Unfortunately the car was identified as a total loss. The payout was made within 3 days of the final assessment by 3 week of feb 2022. I have insured my new car also with SGIO. Premium is higher, maybe due to the claim we made. I wish I had insured for agreed value than market value as market value may not work in your favour in the event of a total loss claim.

Terrible service by overseas operators that cannot communicate effectively. Drawn out verification system and phone menus. I found SGIO extremely frustrating to deal with. Was held to ransom whilst trying to cancel a policy with operator refusing to quote on new car until after I agreed to reinsure with them. Very dishonest and probably illegal

5 years 2 cars never made a claim, premium goes up every year... for being loyal I guess, total cost per year double compare to others... customer service bad, always talk over you not interested what you try to say... save money go somewhere else

About 10 years always found them to be helpful and understanding, Realising the vehicle is needed to get a round.

Took over a month to authorize repairs on what was clearly the other persons fault, then tried to get us to move repairers to a cheaper option ( and use fake parts ) never kept us up to date, took over 3 mths to get sorted due to sgio being difficult to deal with with repairer ... Couldn’t phone anyone here in Perth to discuss always a overseas call Centre ... Were done!

We have been with SGIO for a number of years and we may as well be invisible. Making a small claim involving a car and minor property damage has been like Blue Hills! We are still in the process and unable to get anyone to answer the phone. The car claim has been fixed up reasonably pronto ( using online service) but dealing with the property damage is ongoing and a saga. Altogether disappointing and the customer review process does not allow one to express a view as it is "stage managed" to elicit set responses!

I have been with SGIO for 10 years and was treated like someone not being with the company at all. I had to deal with an external company that do not have any intention to provide a service. I recommend not to use SGIO as an insurance Company because you will be unhappy with any claim from this insurer.

A loyal customer for several decades with 9 current policies that I am now considering moving to another insurance company, as a result of one minor caravan/camper claim.
The whole process took far too long ( that's once you can break thru their 1800 phone no. barrier.) and involved too many officers.
A less than ordinary experience for me.

did above and if SGIO keep hiring overseas people I will go elsewhere as don't know Australia wildlife and should be told

SGIO wrote asking us to come back on board, we were loyalty customers at one stage, attempted to purchase new policies for car and house, sick of talking to the Philippines, not understanding - Don't care - Not listening not sure which. Wanted to visit local branch - no chance ! - Will not give me a discount unless the policy is in my Partners name, yet the Car is owned by me. Confused ???? - So am I.

Have been with SGIO for many, many years. Had a car accident last week, and rightfully should have lost my life. By miracle, I didn't. Car is an absolute write off. I registered a negative alcohol reading. Irrespective of this, I have been questioned and interrogated by the claims department in a manner that has left me additionally traumatised and feeling like a criminal. The service should be ashamed of themselves. Irrespective of how this matter is resolved, I will be taking my business elsewhere.