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Tim. FWide Bay-Burnett, QLD
Excellent fridge
have owned this fridge for past 5 years, has been excellent till recently when it developed a loud noise, similar to what others have been experiencing, called local electrician, found the evaporator motor needed replacing once completed there was improvement but still a humming noise,on further investigation found a rubber mount missing on the base of the compressor and fixed, fridge now operating excellent,
Purchased in July 2021 for $2,770.00.
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Melvin HAU
- Verified purchase
Great until something breaks...
Fridge was great until about a year ago when my wife noticed a broken small piece of plastic on the floor. Turns out based on my research in the past week or so that it was the freezer door clip. Thought i would be able to live with it (and i did for a while). However, the freezer door now pops open whenever the opposite side is shut. Via this self popping mechanism, i have now left the door open the whole night long without even realising it! Reading the reviews, it appears that this is a very common problem! Talking to a service centre, they ...Read more
wanted a $160 call out fee with parts and labour cost on top of it. We could be talking a potential huge bill here all for a small door clip. Disappointing for a fridge which is not cheap to begin with! Great fridge for its features and what not, let down by poor quality parts...1 comment
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KittlesBrisbane
Perfect till 1 week out of warranty
After lots of research to find the perfect fridge for our growing family, we settled on the sharp French door (black glass). It has been fantastic up until 1 week out of warranty when 1 of the plastic clips that hold the freezer door closed snapped off. We also noticed the plastic framing around the glass was cracking and flaking away. Being only 1 week out of warranty we contacted Sharp as paying over 3k for a fridge to only last 2 years is a joke. They sent out someone to inspect the fridge after 1 month and then 3 weeks later have been infor...Read more
med that it is not a manufacturer fault so we are responsible for the replacement of 3 out of 4 doors. After doing some more research have come across several reviews with similar problems. Please be wary if looking for a fridge if you want it to last more then 2 years. Sharp have provided very little and slow customer service.4 comments
Sharp A.Sharp
Dear customer,
We appreciate your feedback and will pass it on to the relevant managers. If you would still like us to assist you, please send your contact details through to [email protected], refe... Read more
rencing this review. We will work towards achieving a satisfactory resolution for you.Sharp i sent an email on the 26th Jun and still have not heard anything. Will also like to add the company you sent out to inspect my fridge have just billed me.
Sharp A.Sharp
Dear customer,
We have been advised that our customer care team has contacted you offline. ... Read more
Kind regards, Sharp AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Geoffrey_CartridgeAU
- 20 reviews
- 39 likes
It is perfect for us
Selecting a fridge to replace our 25 year old May tag fridge freezer was very difficult indeed. Westinghouse was the preferred option but the factory had closed and there was no big Australian fridge freezers anymore. What an indictment of the Australian industry.
ieatwords.Com had many mediocre reviews of even the "best" fridges within our price range and it seems that there is no correlation between brand name, reputation and reliability. It seemed that the consumer has to choose the best of a bad lot! Finally we decided on the last o...Read more
1 comment
Sharp A.Sharp
Hi Geoffrey,
Thank you for the wonderful feedback, it is always great to get feedback from customers. We hope you continue to enjoy using your Sharp Refrigerator.... Read more
Kind Regards, Sharp AustraliaSimilar opinion? Write a review on ieatwords.com.au!
- Verified purchase
Great fridge- until recently, perfect.
We've owned the imposing Black french door fridge for three years and 5 days, and it's been great- Makes ice, fantastic access to the shelves and freezer compartments, cheap to run, and very quiet. it's well lit inside and easy to keep clean with two messy boys in the house :) Having large wide shelves means it can take all sorts of things and have room to spare. There's also no fridge smell, even though we love our spicy curries and strong flavours! The glass front looks brand new (as long as you wipe the greasy prints off once a week or so). ...Read more
The only niggles are the flimsy clear plastic lugs that raise the lid of the crisper when you pull the drawer out (just the left hand drawer!?) which snapped off a few weeks into owning it, and that it stopped staying closed a few weeks ago. I found a little broken white part on the floor, it appears to be part of one of four retention clips that 'lock' it closed when the door swings shut. Unhappy that the store I bought it from doesn't want to know about the issue, so that tarnishes the experience somewhat, but I'm sure it's just one dodgy part, the other three door clips are fine. I'm currently struggling to find out what a replacement part will cost, but the store is not being very helpful.5 comments
Sharp A.Sharp
Hi Pete,
Thank you for the feedback and we will pass it on to the relevant managers. If you could please email us your contact details and reference this review to [email protected], our customer care team will contact you to assist accordingly.... Read more
Kind regards, Sharp AustraliaWill do, thanks for responding!
unfortunately the end result of this customer care contact has been a link to service agents where I can buy a new crisper drawer. I'd much rather the fridge stayed shut, and didn't beep all night.
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KazGreater Melbourne (Inner), VIC
- 2 reviews
- Verified purchase
Vegie crisper
the Vegie crisper has ice on the bottom of the crisper so bad that I need to place a hand towel doubled and paper towel. Had a service call, has increased the fridge temperature to 6 degrees, he is not entirely sure why it is occurring.
Wait a week if any improvements.
Purchased an additional three years warranty
1 comment
Sharp A.Sharp
Hi Kaz,
Our customer care team would like to further investigate the issue. Could you please send your contact details to [email protected]?... Read more
Kind regards, Sharp AustraliaSimilar opinion? Write a review on ieatwords.com.au!
IDJCanberra
- 3 reviews
- 3 likes
A nice fridge.....but
We bought our fridge 18 months ago and have been very pleased with its looks and it operation. We particularly like the ice making feature. The fridge is quiet, holds its temperature well and the freezer design is good and provides easy acces. Our disappointment comes from the flimsy design of some of the plastic fittings. We have broken the vegetable crisper lid several times and the lid of the cheese compartment dropped off and broke a week ago. In both case it was the flimsy design of the pivots that gave way. These components are very expensive to replace (the crisper lid was over $90 delivered), rediculously priced for bits of plastic, particularly given that they are also prone to easily break.
3 comments
Sharp A.Sharp
Hi IDJ,
Thank you for your review. We appreciate you raising this matter with Sharp and would like to assist you. Please contact our Customer Care on [email protected] referencing this CRN 506625. A... Read more
member of our team will assist in achieving a satisfactory resolution for you.Following my review of the Sharp SJFJ676VBK I was contacted by Sharp Customer Care. They have replaced my crisper lid and cheese tray cover free of charge. Thank you Sharp. That is great customer service.
Sharp A.Sharp
Hi IDJ,
Thank you for the wonderful feedback, it is always great to get feedback from customers. We hope you continue to enjoy using your Sharp refrigerator. ... Read more
Kind regards, Sharp AustraliaSimilar opinion? Write a review on ieatwords.com.au!
WithajayDenmark, West Australia
- 2 reviews
Great Fridge and Great Service
We purchased this model back in 2014 for our new house but due an issue with cracking around the shelf runners in the fridge compartment we put in a warranty claim inside 6 month. I must say that the service we received was absolutely one of our best experiences ever dealing with appliances. We sent photos of the issue to the service centre and within two weeks we had a new unit delivered and the old one taken away. The replacement unit is the updated model Ion Plasmacluster and improved icemaker. To this point it is great! If there was an...Read more
ything that took some getting use to it was the noise when the icemaker kicks in initially. It is easy to keep clean both inside and out and it is fairly attractive as fridges go. The internal layout is good with generous shelves in the doors. Being able to make different size ice blocks is great too. We only use rain water for our ice. The lighting inside the fridge is very adequate no matter how much we pack into it. We have two adult at home with us and this fridge is more than large enough for us while not being too big.1 comment
Sharp A.Sharp
Hi Withajay,
Thank you for the wonderful feedback, it is always great to get feedback from customers. We hope you continue to enjoy using your Sharp Refrigerator. If you need any assistance in the fu... Read more
ture, please feel free to email us your contacts details at [email protected], or by phone on 1300 135 022 so that a member of our team can assist you.Similar opinion? Write a review on ieatwords.com.au!
MresSydbey
Worst Experience Ever!
Stopped working within 6 months of purchase! Terrible product and even more terrible staff and customer care workers. I have had countless emails ignored. I have been without a fridge for 2 weeks now. I'm pregnant and simply cannot afford to live without adequate nutrients throughout the day. I've had these concerns highlighted to your team over the phone and via email, all of which have been ignored. Yet to receive a response, rude phone representatives. Losing my patience and will NEVER purchase a Sharp product again. Nor will I recommend anyone else to do so. Most painful process and experience ever!
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JohnNewcastle
Food is freezing in fridge
Had a faulty fan in freezer compartment it was replaced
Since than the fridge compartment is freezing everything
I have the temp set on 4 still freezers everything
1 comment
Sharp A.Sharp
Hi John,
We would like to learn more about this matter and would much appreciate if you could send us your contact details through to [email protected], or by phone on 1300 135 022, referencing this... Read more
CRN- 478925, so that a member of our team can assist in achieving a resolution for you.Similar opinion? Write a review on ieatwords.com.au!
Good... but...
My fridge been delivered 5 days ago and I got a SJFS676VBK...the fridge and freezer works very well, keeps everything nice and fresh ... nice design, love it... but children lock it does not seem to work even that I do everything by the book and the lights are on showing me the key still it does not lock...can you please tell me where the problem is Thanks.
2 comments
Sharp A.Sharp
Hi Adriana,
Thank you for your review. We appreciate you raising this matter with Sharp and we would like to help, however due to limited personal data availability on this website, we’re unable to c... Read more
onfirm your contact details. If you could please send us your contact details through to [email protected], referencing this CRN 478129, a member of our team can assist and work towards a satisfactory resolution for you.Thank you for the prompt reply! I will send my details shortly. Thanks again
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JESSouth-Eastern Region, NSW
- 5 reviews
Great Fridge
Needed a new fridge for the new house and was not starved for choice. Bought this one after much research (mostly because it was a bit pricey) and have no regrets. Food stays fresh, drawers keep things very tidy and easy to see (both in fridge and freezer). One criticism: fruit drawer is really shallow and doesn't easily hold grapefruits or larger apples.
Question: is the occasional 'chirpy' sound normal -- or should I ring for a service?
Keeps food fresh, no cold spots in fridge, drawers keep things tidy and easy to find
1 comment
Sharp A.Sharp
Hi JES,
Thank you so much for providing your positive feedback in regards to this product. I have discussed the "chirpy" sound you have described with our Customer Care team; however they have advise... Read more
d that they would need some extra detail in order to make an appropriate assessment. If you'd like to send an email through to [email protected], a member of the team will contact you back. Please mention this post in your email so we are able to link your email and review.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Jonasked
Hi Sharp Customer Care, we are interested in purchasing this black SJFJ676VBK Fridge but I am naturally concerned with the ongoing problem with the Crisper draw lugs as described by many customers, is this still an ongoing problem or have you solved the problem and if we purchased the fridge how would you deal with this if it happened to us after 1 year ? Regards Jon
1 answer
Sharp A.Sharp
Hi Jon, We encourage you to contact Customer Care either via email at [email protected], or by phone on 1300 135 022, referencing this question so that a member of our team can assist you accordingly.
Ursulaasked
What is the NZ sharp customer services contact number please?
1 answer
Sharp A.Sharp
Hi Ursula, the NZ contact number is 0800 501 201. If you need further information, please feel free to visit the website at
Have a good day.
JANasked
My fridge model sj-fs676v has started to make a constant noise like the motor is running all the time but stops when you open the doors. Any ideas?
1 answer
Sharp A.Sharp
Hi Jan, We encourage you to contact Customer Care either via email at [email protected], or by phone on 1300 135 022, referencing this question. Our team will be able to troubleshoot and assist in resolving the matter.
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Sharp A.Sharp
Hi Melvin,
We are sorry to hear about your experience. If you still like us to assist you, please provide your contact details to [email protected], referencing this review.... Read more
Kind regards, Sharp Australia