Needed to return an unsuitable gift. No receipt and purchased months ago at another store. No problems, Jessicas service was outstanding, issue resolved. Will be shopping here for Christmas gifts.

No communucation, waited 1 hour on the phone and no answer. I have bought it 10 days ago a hair dryer. Still waiting for it. I will not shop online again until their call centre is back to normal. Recommend you to call them before buying any product

Last night I decided to do a shop on shavershop and ended up buying a whole heap of different stuff. I paid and I waited for a confirmation email and nothing? I tryed to sign into my account and says no account? If numerously done forgot password and no email????

What do I do?!!! If so customer service is horrible and I just lost $500

Ordered a product on April 6th, did not receive the item at all on 29/04 only to realise it's already been delivered to an incorrect address. No replies after multiple attempts via phone and emails on the issue, what a shame. Almost feels like being scammed, will be contacting my bank to request a dispute.

Finding items was easy and staff were ready to offer assistance if required.
Large range of products from a variety of manufacturers.
There was a problem with the performance of a product, but it was happily exchanged.

Shocking customer service will never buy online again. Placed a order or the 18th April and still been processed. Won't answer me to what's happening with my order and give any information. A milk bar had better customer service

Placed an order on 16th April usually deliveries like this order takes 2 or 3 business days, now over a week and nothing had been received even thoug i had orders from other shops placed after this order and had been received. Tried to contact the customer service waited over 30 minutes and no response asked for callback now it 3 hours and didnt received the callback very terrible experince with them and will not buy again from shavershop

Placed an order 5th April, received shipping notification 6th April. Waited for two weeks for delivery. Send email asking tracking id, no response, rang up after two days, Explained about non shipment and a lot apologies!! Promised for express delivery next day, waited but not received. Incredible service ... shame on you shaver shop. sorry..

I ordered a Vidal Sasson head shaver from Shaver Shop Chadstone and paid on 10 April. I have not received any information about shipping or any correspondence. I have called multiple times and left messages and also used the call back service. Nothing but silence from Shaver Shop. I am going to cancel my payment. I have never had a situation where the supplier ignores you completely. Clearly they just don’t care.

Made a purchase from the Shaver Store online store. Received one item in the mail, and did not receive other item. Shaver Shop do not respond to phone calls or emails.

I don't know how a company can charge people for a product, and then just completely ignore them when they fail to provide the product.

Judging by their other reviews, this seems to be their business model.

I ordered a product 2 weeks ago - still no shipping information. 2x emails no response. 1x callback request no response. Terrible online store which I will absolutely never use again.

Product (Superclip XTP) arrived dead on arrival unfortunately. Now, I understand this happens sometimes. The issue is lack of customer service to deal with faulty products. Emails go unanswered, call lines are always busy and despite having options to leave a message and request a callback, these are ignored. Be very careful ordering from Shavershop.

Dont buy from the shaver shop.. nothing gets delivered still waiting will not return calls. Dont buy from the shaver shop.. nothing gets delivered still waiting will not return calls

Ordered 2 items. Hair clipper and oil for hair clipper. Received oil after 2 weeks and still waiting for hair clipper. Never buy any item from these guys.You will regret.

Awful customer service ever seen!
i bough sth online. i called them several time and always bussy. i am concerened about my stuff
wqant to change the adress!
i dont know why they didnt even call me back

Daniel graciously offered to deliver my parcel to me at my workplace during a time when I couldn't get to the store due to work commitments etc. Thankyou for your generosity. You made my day.

The customer service email didn’t respond to the missing item which is worth $170. The delivery has been late for two weeks and there is no means for me to apply for a full refund.

Order some clippers late March, and we're now at 16th of April, and it still hasn't been delivered to AusPost.
Emails to them bounce back, and telephone calls are not answered nor returned. Terrible service, and no guarantee I'll see the clippers or my money back.

Been a custoer for years, purchased a trimmer 17 days ago, and the item has not arrived yet. Spoken to the "customer service" at least 3 times, who doesn't seems to care, never called back as they promised. You have lost a long time customer.