Purchased Braun shaver series 9 and shaver arrived promptly in excellent packaging. Always happy to deal with ShaverShop both Online store and physical outlets. Products are top class and sell at great prices. Happy to recommend ShaverShop.

I have bought a pet clipper, And the opened, used item been received. The box has been opened, the seal has gone, it has been wrapped up by plastic because the original seal has been opened. there is hair on the clipper, lots of scratches on the scissors, unpacked items in the box, cutting guides have been taken and colorful ones been putting in etc. But it has been shipped to me. Very disappointed and unacceptable.

I ordered a Lumiskin face brush on the online website on Monday and I chose to pick it up in store. However its been 3 days and I still havent gotten an order confirmation email from the website, only a receipt from PayPal stating that I have been charged. Since I never got an email I dont have an order number and dont know whether my order is ready to be picked up or even received. I have tried contacting them 3 times so far with no response. Disappointed

Store was working fine up until checkout, at the very end up were you confirm your purchase, it does nothing. No confirmation, no successful order, just remains on the same page. Gave up after abit, then a few hours later I see that ive been charged TWICE for the item. Again no receipt or confirmation of order, no email, no nothing. Ridiculous, never again.

EDIT: I have now attempted to contact them multiple times, they are not responding. Disgraceful.

The website is very cluttered to start with, although it is still fairly easy to find what you're looking for. when I went to checkout I filled in my details and clicked place order and nothing happened. However, instead of clicking again I checked my bank account and had the receipt for the order. I'm unsure whether or not to click place order again because I don't want to be charged twice or multiple times.

Purchased from Shaver Shop Online again. The online shop is easy to navigate, the product description matches the product and images help. The delivery was very prompt and well packaged when it arrived.

Great experience talking to the customer service team, wish I had done it sooner. They gave me confidence in my purchase which we have been completely satisfied with. Great experience.

After purchasing a razor kit online for father's Day, other items from my order did turn up but this did not, and not contact to tell me otherwise, I emailed asking when this would be arriving, the girl had no idea but said she would get it express posted out in time, still hasn't arrived, father's Day came and went, shame on you shavershop, terrible service.

I ordered a product on the Monday, via the on line shopping, it arrived on the Wednesday, as I live in far North Queensland and was absolutely amazed with the efficiency of the Cairns store, so much so that I phoned up the shop to thank them. They are top of my list for all shaving needs.

Extremely easy to navigate store, best prices available & had Afterpay available even for orders <$100. I’ve been using online site for 12 months, won’t buy from anywhere else especially for Gillette blades.

I rang the service desk to enquire about Hair Clippers the help I received was first class all questions were answered with great knowledge and the time was taken to make sure I understood all features of the product. They helped with my order and it arrived 3 days later. I couldn't be any happier with the help I received

I placed an online order 2 weeks ago, apparently it is supposed to arrive within a week? Make sure to check your junk email for your confirmation email(mine went to junk!!), I have tried emailing customer service twice with no response I have no idea where my product is. I spent $100 and I am still waiting for any form of communication from this company... Where is your customer service?

Ordered 4 items online never got 2 of them, attempted to contact via the email and phone number with no answer at all. Even tried using the customer support ticket with no result.

I purchased a Philips IPL device from their online store. Upon opening the product the inside information said it wasn't suitable for me to use. The local shaver shop referred me to Philips to try and return the item and would not accept the return. After three weeks of haggling with Philips I am still unable to return the item. This page of the ACCC website says that a retailer is not allowed to refuse a return by referring you to the manufacturer or importer: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund and I think their practices are actually illegal.

Every time I or my friends have placed an online order, I have never received correct order. There is always something going missing or wrong wit the order. I don't have any problem with their physical stores but online ordering is awful.

tried to organise a mens shaver return I have to call them 3 times, first of all they sent me the wrong envelope to send to them, refund was nto made straight away after 3 months I remembered I hadn't heard from them to refund me, now the 4/2/18 the gift card doesn't work on the phone they said they can organise an phone purchase, im still emailing and waitng since the morning, really doesn't take that long, I told they have the very poor bad customer service.

100% satisfied with the product. Makes grooming easy as it is a all in one product. Before I had this kit I was using several products but now I'm just simply switching the add-on on the device and there I go.

Super clean quality and the waterproof feature allows easy use in bath and shower.

Got my ghd for cheaper price. I love it-currently using it now. Arrived as expected. Will buy here again next time. I hope you get the ghd oracle sold in your store soon