This is what I have received after trying twice to call the 1300 number and two emails, still nothing.
However the account has been drawn upon. Seems as though they feel that they need not contact people, until it becomes a real issue?

Hello,

Thank you for contacting Shaver Shop. We will be in touch with you shortly to answer your question. Our national office is open from Monday to Friday AEDT from 9am 5:30pm.

Regards,
https://www.shavershop.com.au/
1300 SHAVER (742 837)

Purchased a Remington Quick Shave Rotary Shaver XR 1410. Extremely happy with this product as I have sensitive skin and this product was recommended by the sales lady over the phone as I had no idea what to purchase. Gives a clean, close shave and easy to use and clean. Love the attached trimmer as well. Great shaver and good value for money.

The box was damaged on arrival, and the contents had either been repacked or was opened. I am trying to get through to support with little. It is fair to say though this product is not new and was either floor stock or a return.

Attached is an image of how the box looked on arrival.

Molly at Shaver Shop Belconnen is always pleasant and helpful.

She knows the products in the store and gave great advice, but she also wanted to hear my experience with the electric shaver my wife bought me as a gift.

I could easily find the product I was looking for and then was served by a very pleasant sales assistant (Ryan T). The product was a consumable which is perfect.

Bought a series 9 Braun shaver for $399 and exchange it today after the first one failed. Whilst I can’t say too much negativity about the shaver as it failed just before the 2 years of warranty lapsed I’m left with a sour taste in my mouth as I have NO warranty with the new one. Even if it fails next week I’m left up a creek without a paddle.
Surely this can’t be right????

The shop assistant Dean was VERY helpful. I did not have to navigate, he did it for me. The range of products was great and I am satisfied with my purchase.

Very easy to navigate and found the product very easy to find, absolutely happy with the way this online store is set-up it's no doubt the easiest online store to use. Well done

Ordered 3 kids toothbrushes and an adult one too. They advertised it came with three refills but I was only sent two. I sent an email, which was answered albeit slowly and then they promised to send out the missing refill. I had to send another email a few weeks later. So.... this sounds negative doesnt it, but this was over the christmas holidays and I understand businesses have busy periods and what makes up for any negativity is that I had a lady (wish I remembered her name) from head office phone and apologise profusely and then send the missing refills express and refund one toothbrush. Now that amazing customer service from one lady made me feel very happy and confident to order again. Thank you!,

Ordered one item worth $99 and chucked in $3 razor blades to get free shipping.
Received the razor blades with a note that the other item is being shipped separately. Weird to send the razor blades by themself.
7 days after placing order I still hadn't received any further comms on the main item being shipped; sent a customer support ticket. Was told the item would be express shipped the next day.
15 days later, still haven't received my main purchase or any further communications on its status.

Have requested they just refund the item.

Great service from their online store! Bought a product online on Monday and it was delivered on wednesday! Was sent updates along the way. Honeslty didnt expect it to be delivered so fast! Thank you!

Late last year I was sold a cheaper copy of Wahl clippers set,and accessories. Two stores refused to refund..even the head office manager failed to refund after she said she would..

A huge range of Quality products with big savings and fast shipping,easy to navigate the site,easy to checkout
I brought Wahl clippers and oral b tooth brushes for the kids and the products work great I would definitely recommend them

I've been here two days ago to buy an electric toothbrush. I showed a girl working there a $10 voucher that I received with a previous purchase and she explained to me that to use the voucher I had to buy the product online! And this is what I did... She said that it takes from 1 to 3 hours to process the payment, but after 2days is still processing, even if they took my money straight away. Now.. the shop assistant doesn't know how to help me and the customer service is not answering my emails! Their price are often better than other shops but their service is ridiculous bad! I rather prefer to spend $10 extra but receiving a decent customer service!

I baught new clippers with accessories at the harbour town store on the gold coast...went back to store and both girls there ignored my complaints of faulty WAHL clippers...even the head office robbed me off...never shopping here again...

Shaver Shop Chatswood refuses to give me a refund after spending $600 on electric shaver that ended up pulling the hair out of my face and cutting my skin and bleeding. They basically told me I have to work it out myself. No refund! No nothing! I advise everyone to be very cautious. Stay away from Shaver Shop Chatswood as all they care about is taking your money and after that if the product is faulty, within the hour of purchase, there is no refund.