Read also:
hoover air stick pro manual masport 470 2 n1 lawnmower kmart 3.2 litre air fryer beko 7kg front loader review yard king 4-stroke line trimmer aldi slim and trim starter pack priceReviewer Photos & Videos
h4yl3zSouth East Queensland, QLD
- 10 reviews
- 1 like
- Physical store
- Verified customer
Awesome experience
Huge range of products available! I was after some middle-range clippers for my son and partners thick hair. The team member in store helped me in finding some which met our needs whilst not spending unnecessary dollars on features we wouldn't use. No pushy sales tactics. There for the customer.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Happy customerSouth East Queensland, QLD
Excellent customer service!
Friendliest staff I've come across in a long time, that weren't pushy. Helped me examine the range of products I was interested in, ensured I had all the information then asked if I'd like some time to think about it. Just wonderful!
1 comment
Shaver S.Shaver Shop
Hi there,
Thank you for the lovely review - glad we could provide you with wonderful customer service!
We hope to see you in store again sometime soon.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Phil 200Sydney, NSW
5 O'clock Shadow - Very Poor service
Purchased a Philips S730 shaver - came with an out of date return guarantee flyer. The product was poor - Shaver Shop just directed me to Philips who is only interested in a fault not quality. Expensive shaver sold as quality. Shaver Shop told me it was because the sensitive shaver was designed not to give a very close shave, that why it is sensitive. Shaver Shop or Philips just direct you to each other. Very Poor service. The product and sales was very deceptive and misleading.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Shaver Shop compares to other Beauty Product Retailers
Know better, choose better.
NancyKeysborough
- 3 reviews
Used item been received
I have bought a pet clipper, And the opened, used item been received. The box has been opened, the seal has gone, it has been wrapped up by plastic because the original seal has been opened. there is hair on the clipper, lots of scratches on the scissors, unpacked items in the box, cutting guides have been taken and colorful ones been putting in etc. But it has been shipped to me. Very disappointed and unacceptable.
1 comment
Shaver S.Shaver Shop
Hi Nancy,
Thank you for your review, sincerest apologies that you have received a used item, this is unacceptable.
If you have not already done so, please get in touch with us immediately at customers... Read more
Similar opinion? Write a review on ieatwords.com.au!
SivaSydney, NSW
poor return policy
Return policy never stated correctly. We wanted to return a massage item bought and return policy says it can be returned or refunded within 21 days. The store assistants were rude and never accepted as they say if the package is opened then no return... never go there.... poor service castle hill, never expected. I will tell all my friends to watch out this store....
1 comment
Shaver S.Shaver Shop
Hi Siva,
I am sorry to hear about your experience with your recent purchase, please head into your local corporate Shaver Shop store with the item and proof of purchase, a team member will be able to... Read more
Similar opinion? Write a review on ieatwords.com.au!
My online order was never confirmed
I ordered a Lumiskin face brush on the online website on Monday and I chose to pick it up in store. However its been 3 days and I still havent gotten an order confirmation email from the website, only a receipt from PayPal stating that I have been charged. Since I never got an email I dont have an order number and dont know whether my order is ready to be picked up or even received. I have tried contacting them 3 times so far with no response. Disappointed
1 comment
Shaver S.Shaver Shop
Hi Jen,
Thank you for your review, apologies for your experience with Click & Collect and our delayed response - we were overwhelmed with messages from our Christmas and Black Friday periods which cau... Read more
Similar opinion? Write a review on ieatwords.com.au!
Christopher S.Sydney, NSW
CHECKOUT ISSUES DONT BUY
Store was working fine up until checkout, at the very end up were you confirm your purchase, it does nothing. No confirmation, no successful order, just remains on the same page. Gave up after abit, then a few hours later I see that ive been charged TWICE for the item. Again no receipt or confirmation of order, no email, no nothing. Ridiculous, never again.
EDIT: I have now attempted to contact them multiple times, they are not responding. Disgraceful.
1 comment
Shaver S.Shaver Shop
Hi Christopher,
Thank you for your review, apologies for this check out experience you had.
If there is anything we can do to rectify this situation please do not hesitate to reach out to us at [email protected]... Read more
Similar opinion? Write a review on ieatwords.com.au!
Checkout issues
The website is very cluttered to start with, although it is still fairly easy to find what you're looking for. when I went to checkout I filled in my details and clicked place order and nothing happened. However, instead of clicking again I checked my bank account and had the receipt for the order. I'm unsure whether or not to click place order again because I don't want to be charged twice or multiple times.
1 comment
Shaver S.Shaver Shop
Hi there,
Thank you for your review, apologies for the difficulty you experienced whilst placing your order.
If you need assistance with placing orders please do not hesitate to contact us directly at... Read more
Similar opinion? Write a review on ieatwords.com.au!
SviatSydney, NSW
Amazing service
Shaver Shop's Consultant provided an excellent level of service, identified needs, and requirements for product and recommended a series of different brand devices to compare and choose the best suitable option. The service is a very important part of my purchasing experience and I pay attention to it not less than to product quality. Jason demonstrated the knowledge of products, great communication skills and care about customers' needs. Thank you for this service.
1 comment
Shaver S.Shaver Shop
Hi Sviat,
Thank you for your wonderful review, so pleased that we could assist you in finding a product suitable for your needs.
Thank you for shopping with us and we hope to see you in store again soon.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Shaver Shop compares to other Beauty Product Retailers
Know better, choose better.
PipSouth East Queensland, QLD
Service excellence
Thank you Shaver Shop Maroochydore Plaza for your excellent service and assistance with replacing my partners shaver charging cord that was misplaced whilst we were away. Your customer service went above and beyond.
1 comment
Shaver S.Shaver Shop
Hi Pip,
Thanks for your lovely review - so glad we could assist with this, we've passed this onto the team at Maroochydore.
Kind Regards,
Shaver Shop
Similar opinion? Write a review on ieatwords.com.au!
Jono MartinoMetropolitan Adelaide, SA
Outstanding, efficient service
I returned to the Shaver Shop Adelaide Arcade Store seeking assistance with my WAHL Beard trimmer which had suddenly stopped working and was still under warranty.
I was serviced by a representative stated on my receipt as "Duranheld M". This gentleman made the process extremely simple. He unpackaged my item, asked me what was wrong with it, gave it a test himself and verified a fault and within 2 minutes of walking into the store, he was onto a solution.
I can't say I have had service like this on too many occasions before. "Duranheld M" as...Read more
ked me what I liked about my product and what I disliked, we established that perhaps there was a couple of better options for me and I stated I did not want to pay too much extra ontop of my store credit from the Warranty refund of which "Duranheld M" kept in mind whilst going through recommendations. In the end, all of about 20 minutes, I had my warranty refund sorted, was recommended a new beard trimmer which I paid slightly extra for but am 100% happy with the product. The service overall was fantastic. There were 3 lads working the store around 11:00am 25/10/19 who should all be commended as they all helped out with opinions, checking stock availability etc. I would definitely return to the Adelaide Arcade store and recommend. Great service! very happy customer Jonathon.1 comment
Shaver S.Shaver Shop
Hi Jono,
Thanks for this glowing review - we are so glad we were able to assist you with the warranty and finding a product that suits your needs, perhaps even more so than the original unit.
Thank yo... Read more
Similar opinion? Write a review on ieatwords.com.au!
Heart Broken Husband
- 18 reviews
Pre-Loved Products at Full Price
Went to our local store to purchase a hair clipper. Was informed which products were from USA and which were from China. One of the products was definitely made in USA but they insisted it was made in China and didn't want to sell it because it was on such a large discount.
Purchased the clippers with no issues, they were polite enough. Got home and found the plastic container they came in and can be stored in was broken, not very impressed because that was obvious from the outside.
Opened the box, out comes these pre-loved clippers. Oil was ...Read more
unused so they weren't even properly treated. Clipper attachments had been resealed and the plastic on them is bent making it difficult to shave properly. This isn't the first time I've received a used item from ShaverShop. They're so desperate to get rid of used stock that they gave me a toothbrush from a different model that wasn't on sale but worked out $20 more. Realistically this toothbrush was worth $120 less. It was an online order and shipped from a store 40+ mins away, and they insisted that I should take it in personally or ship it at my expense. When I insisted thay they pay for shipping they tried to claim I had opened and used it, so whoever I was dealing with obviously knew the item was second hand. They also claimed that they had lost out with the order and were doing me a favour because it was a better product while the price on the screen was higher. After much discussion with HQ and other stores, one finally agreed to swapping it out for my original order. I'm sick of bring sold second hand products, it's rife NOR Perth. Take responsibility when accepting returned, and sell items as open box instead of palming it off in hopes that your customer will forgive you. Many stores are now on my blacklist, and ShaverShop is now too.Similar opinion? Write a review on ieatwords.com.au!
BradleyTThe Mallee, VIC
- 2 reviews
- 1 like
Great range, price and fast
Purchased from Shaver Shop Online again. The online shop is easy to navigate, the product description matches the product and images help. The delivery was very prompt and well packaged when it arrived.
1 comment
Shaver S.Shaver Shop
Hi Bradley,
Thank you for your review - glad your item arrived quickly!
Kind Regards,
Shaver Shop
Similar opinion? Write a review on ieatwords.com.au!
SainathSouth East Queensland, QLD
- 5 reviews
Bad customer service, Key replacement parts not available
In the first Instance, the Wahl trimmer within the first 30 days the usage started to hurt and I realized some of the points on the blade were broken, without any physical drop; I went to Shaver Shop to claim it under warranty, and was denied straight on the face without a second thought. Trying to find a replacement blade in 'Shaver Shop's around for a month and the only store where 1 blade is available is 50kms away.
Though sub par quality is a major issue, then stocking standards are worse considering this part comes with their all best sell...Read more
Similar opinion? Write a review on ieatwords.com.au!
Great customer service
Great experience talking to the customer service team, wish I had done it sooner. They gave me confidence in my purchase which we have been completely satisfied with. Great experience.
1 comment
Shaver S.Shaver Shop
Hi Mark,
Thank you for your review and for shopping with us!
Kind Regards,
Shaver Shop
Similar opinion? Write a review on ieatwords.com.au!
Find out how Shaver Shop compares to other Beauty Product Retailers
Know better, choose better.
RobertSouth East Queensland, QLD
Fantastic service.
The product i purchased is the best Shaver i have had, quiet and powerful and easy to clean. Should have had it ages ago. Also would like to thank staff for their help.
1 comment
I dont know who or what that photo is but it is NOT me so if you want to keep my review please delete it!
Similar opinion? Write a review on ieatwords.com.au!
Can S
- 7 reviews
Good range of great quality items. Easy to find gifts for my sons.
Love the quality of products offered. Available in many shopping centres. Would recommend as a good place for gifts for thene in your life. I bought a beard trimmer and the recipient was delighted.
Similar opinion? Write a review on ieatwords.com.au!
Can be great but management is terrible
Ive shopped at shavershop for years and on the most ive had some great experiences but recently I have noticed on a couple of occasions when I have gone in there seems to be an area or cluster manager in WA, short guy with red hair pale skin whom spoke to his team members very rudely calling them idiots. I was suprised as i asked the young girl if she was ok as she looked visibly upset and she said that was her regional manager and this wasn't the first time hes used such abusive language as she said she was used to it. If he's a regional, his ...Read more
manager needs to do something about him, as his appearance was appauling, he had ripped shirt on his elbows and just did not seem very nice. Ive seem him around a few of the WA shops and if i do shop when hes there i will gladly go to coles or woolies to buy my blades and will tell my friends and family as well as I firmly believe that life is hard enough and to be abused at work is a terrible thing. I afvised the young lady to go to fairwork and i hope she has.1 comment
Shaver S.Shaver Shop
Hi,
Thank you very much for providing us with this feedback.... Read more
We have escalated your communication through to upper management so that they may investigate this occurrence to ensure that it does not happen again. If you could kindly send some more details through to [email protected], this will assist us greatly. Thank you. Kind Regards, Shaver ShopSimilar opinion? Write a review on ieatwords.com.au!
Jo C.Perth, WA
Terrible service
After purchasing a razor kit online for father's Day, other items from my order did turn up but this did not, and not contact to tell me otherwise, I emailed asking when this would be arriving, the girl had no idea but said she would get it express posted out in time, still hasn't arrived, father's Day came and went, shame on you shavershop, terrible service.
1 comment
Shaver S.Shaver Shop
Hi Jo,
Thank you for your review, sincerest apologies for your experience with this purchase and that your item did not arrive in time.
If there is anything we can do to rectify this situation please ... Read more
Similar opinion? Write a review on ieatwords.com.au!
GHSSydney, NSW
Excellent and professional service
I have been a customer for many years and purchased several shavers and toothbrushes. Service has always been excellent and this morning was no exception at their Galleries shop where I was very well looked after. The young lady who helped me with my query was very knowledgeable and helpful. Many thanks.
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Erfan R.asked
Hi,
Today I received an epilator ordered online from shavershop. When I opened the box, I noticed that the sticky tape on the edges is double, i.e. the first tape is alredy cut and another one has been used to cover it! I am afraid that it might be used before or maybe the shop sent me a returned one. What's your idea guys?
ABUasked
I registered/joined and I was told I get $10 discount with my first purchase. But the promo code does not work, so I wrote to Shavershop 2 emails but no response yet. Can you please check and get back to me? As I am waiting to buy a clipper.
No answers
JW01asked
Hi Shaver shop
I purchased an item on eBay on Sunday and I was wondering if it will be sent this week, I sent a message via eBay but no response.
No answers
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Shaver S.Shaver Shop
Hi there,
Kind Regards, Shaver ShopThank you for your wonderful review - glad we could help you find a product suited for your needs!
We hope to see you in store again sometime soon.... Read more