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Reviews

1.3

10 reviews
5
(0)
4
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3
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2
(3)
1
(7)
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    Mariko K.

    Mariko K.Lyneham 2602, ACT

    Awful experience

    published
    ZED

    ZEDGreater Melbourne (Inner), VIC

    Not ideal for travelling with a baby

    published

    You need to pre book hours if not days in advance to get a babyseat.
    I spent over 1hr trying to book a car with a babyseat and had to give up in the end.
    The app needs more work. I thought i had a driver booked but turned out they didnt accept my ride.



    mumma01

    mumma01South East Queensland, QLD

    • 4 reviews

    As others have said they double or triple change then aren't really helpful in resolving

    published

    All the drivers I have met so far have been really lovely. But it has now become an ongoing issue with being double and once even triple charged for a fare. Once I was double charged, then 2 weeks later they charged me for the same fare again, on xmas eve! Then admin was shut over xmas and I had to email many times to get a resolution. It's just now happened again. 3 days after I've asked them to assist and the only response so far is 'we haven't double charged, it was a double pending charge and it's now been reversed' but that's not the case on my end. Unfortunately my budget doesn't allow me to continue to use this service. I can't keep dealing with random unexpected charges while living on such a tight budget.

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    enja

    enja

    • 2 reviews

    Too many things don’t work properly to be reliable

    published
    Grace

    GraceSydney, NSW

    • 2 reviews

    DO NOT USE THIS SERVICE

    published

    I used this service for the first time and I was not happy. I was charged the full fare of $18.80 for a service I did not use. They charged me $11.30 for cancellation fee after 5 minutes. The Shebah app did not confirm my booking like Uber does. They are too expensive for the very short distance home. Do not use this service as you will get ripped off. Stick to the Ubers or other rides you think cheaper.

    Steph

    Steph

    • 2 reviews

    Has a long way to go!

    published
    kra

    kraSydney, NSW

    • 2 reviews

    Waste of time

    published

    Stick to your usual uber or taxi service
    Customer service was very poor. Had problems with booking and was charged twice for cancellation fee. One was rectified but other one wasn't. What would have been just a $20 something taxi ride turned out to be almost $50 because of the error. Would never use this service again and would certainly not recommend this to anyone

    It a great start

    published

    Downloaded app it couldnt find my address, yes its a new subdivision but we have been here for 2 years!? I think that its time to update your maps maybe?

    JASMINE

    JASMINESouth East Queensland, QLD

    • 3 reviews
    • Verified customer

    If I could select no stars I would!

    published

    Booked Shebah yesterday for a trip. Quoted price was $11.39 versus Uber at $8.90. Traffic was very light once I was picked up. Be careful booking this business, there are not as many drivers and it takes 3 times as long for them to arrive, then they charge you extra once they drop you off. They actually charge you for traffic they experience on the way to you. I was charged another amount of $3.23 after I was dropped off. Ended up costing almost twice of what Uber charges.
    Its a dishonest business!
    Definitely wont be using them again

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    KKAM

    KKAMMelbourne

    • 2 reviews
    • Verified customer

    Don't bother, wait for the new Women-only Rideshare coming soon.

    published

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