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Reviews

2.3

53 reviews
5
(11)
4
(7)
3
(1)
2
(3)
1
(31)
  • Sender or ReceiverSender (37%) · Receiver (63%)
  • Delivery Time
    • On Time (17)
    • Never Arrived (14)
    • Unacceptably Late (11)
    • Never Collected (2)
    • Early (2)
    • Late (1)
  • Delivery Arrived in Good ConditionYes (74%) · No (26%)
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  • Verified customer

Driver does stupid things

published

First delivery, the driver threw my 20kg boxes in a pile (I was watching him, he tossed the boxes instead of carrying them) up against the outward opening electric garage door. I couldn't open the door without moving all the boxes first. Today, he decided to drive his van into my front yard, on the grass! He said he wanted to be close to my front door! Was he planning to block that? Really, the driver does not need to park on my grass. I told him to move his van into my driveway. He did not, and unloaded and left all 6 boxes in the middle of my front yard.



Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
Paul

PaulGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Unacceptably slow

published
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
Shippit
AlinaShippit
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Stephen M

Stephen MRichmond-Tweed, NSW

You can't rely on this service

published

I have used them several times - but there is one courier from Couriers Please who refuses to pick up items. I pay Shippit to manage this, and they do nothing. They have been useless with this - I have had to contact Couriers Please several times myself. I am on the most expensive plan (Unleash). They are supposed to be managing this. They are ineffective.

Sender or ReceiverSender
Delivery TimeNever Collected
Shipping TypeDomestic
3 comments
Shippit
AlinaShippit

Thanks for your feedback Stephen, sorry that we have let you down. Can you please DM us with your store name, our logistics team would like to escalate this issue for you with CouriersPlease directly, thats not something you should have to do.

Stephen M
Stephen M
Shippit
AlinaShippit

Let's get this back on track for you, our logistics team are ready to investigate this. If you’d like us to take care of this, we will need to identify your account on Shippit so please DM us your store name and we will take care of the rest.

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John

JohnMelbourne

  • 11 reviews

Terrible

published

Purchased a drone from Harvey Norman online (never doing that again either) and was informed it had been shipped EXPRESS POST on the 6th of April. For 2 weeks the tracking number remained invalid. Days spent back and forth between Harvey Norman and their non communication and Australia post who had no idea why the package had not been scanned. Finally it turned up out of the blue with the first and ONLY tracking scan being from my local post office to say it has arrived. Avoid at all costs!

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
1 comment
Shippit
AlinaShippit
SAu

SAuSouth Australia

Good service

published

Parcel was delivered in good condition. Unfortunately it wasn't delivered to the front door as requested and it took a couple of days for someone to find it, we assumed it hadn't arrived.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers

This Service is Terrible!

published

I ordered a package for my kids easter. They sent it to the wrong address and when we changed it, they still delivered to the wrong one. We are very upset and they say they can't do anything now. Where is our package and how was it signed off by someone else?

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
Amet

AmetSouth West, WA

Still waiting..

published

Order was estimated to arrive on the 31st is now the 3rd and no sign of package or update, and no response from them regarding this. I understand current situations and delays but an update or an email saying expected delivery times may alter would be appreciated

Sender or ReceiverReceiver
Delivery TimeNever Arrived
Shipping TypeDomestic
JamesL

JamesLSouth East Queensland, QLD

  • 2 reviews

Complete lack of care

published
Sender or ReceiverReceiver
Shipping TypeDomestic
2 comments
Shippit
AlinaShippit
JamesL
JamesL

Hi Alina, it was couriers please and the tracking ID was CPBBGRZ3276547

Worst Delivery experience.... Ever... And soooo rude

published

Worst delivery experience ever
Worst delivery experience ever. Rude belligerent delivery driver refused to drop delivery at my door and too heavy for me to take to my own door. Said his company was practising 'social distancing' even though we told him you don't need to come near us lol he left in a huff of rude I difference after leaving the 2 boxes in front of the communal unit doors making it a tripping hazard. I've just had surgery and had to very painfully move the boxes under my stairs so no residents would trip. I live up 3 flights of stairs and he had a trolley but he said it was his company's policy not to deliver to my door...

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
1 comment
Shippit
AlinaShippit
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Angry

AngryVictoria

Is this real???

published
Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers
2 comments
Shippit
AlinaShippit
Angry
Angry

Shipping id just sent to you

Becky Hutley

Becky HutleySydney, NSW

Great tool we use every day to book our couriers. Most of the time things are perfect and Shippit is easy to use.

published

Usually works perfectly and very low amount of issues. Syncs with the back end of our website to make things simple and saves time without having to enter in all the customer details each time.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Shippit
AlinaShippit

Hi Becky! Thanks for the review! We're glad you like our product and we're working hard to perfect our platform. :) Have a nice day.

The reviewer stated that an incentive was offered for this review

Thomas S.

Thomas S.Sydney, NSW

  • Verified customer

Great after-sales service!!!

published

I have been sending packages with Shippit for a couple of months and it is really been made easy to do so, Shippit has a great team to help you!!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Shippit
AlinaShippit

Hi Thomas! Thanks for your review. We're glad that we're delivering a service that is helpful to you. :) Have a great day!

The reviewer stated that an incentive was offered for this review

Berloni Appliances

Berloni AppliancesGreater Melbourne (Metropolitan), VIC

Streamlined App with Big Commerce

published

We use Shippit as our first preference with logistics of small and larger items. Support is prompt and follow up is great. The local couriers can let the service down but that is sometimes part and parcel (pardon the pun!) of a 3rd party courier service. Very competitive rates as well.

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Shippit
AlinaShippit

Thank you for the review Berloni Appliances!
We're delighted that we can help you streamline your fulfilment process and are working to partner with more couriers to give you more options.
Cheers!

The reviewer stated that an incentive was offered for this review

Yoni

YoniMetropolitan Adelaide, SA

  • Verified customer

Super easy to use platform with heaps of features & excellent company to work with!

published
Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Shippit
AlinaShippit

Thank you for the amazing review Yoni B! Priya, our onboarding and activations executive ;) is delighted to have been mentioned and the whole team is happy to hear that we're delivering a service and product you love. Happy shipping!

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Kate

KateSydney

  • 21 reviews
  • 1 like
  • Verified customer

Good and timely notifications of shipping process

published

I have never had a problem with this service. They advised me when the parcel was shipped and who was sending it, and refer to the courier tracking details. On delivery day again they notified me, and gave me tracking number and courier phone number (Fastway) for queries or to change to delivery options. I like this because it is a back up to the courier company notifications. I think any problems people encounter may be to do with the courier service selected rather than shippit? I believe depending on how the supplier of the goods ordering process works, you may be able to ask them to use your preferred courier, or to not use the ones you have had problems with. Worth following up with your supplier..

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Shippit
AlinaShippit

Thanks for the 5-star review Kate! Have a great day.

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Andy

AndySydney, NSW

  • 3 reviews
  • Verified customer

Disappointing service for an existing customer trying to leave

published
Sender or ReceiverSender
Shipping TypeDomestic
1 comment
Shippit
AlinaShippit
Kelli

KelliGreater Melbourne (Inner), VIC

Amazing platform for business'

published

Shippit has been a reliable and amazing platform for us to use for our business. It is extremely user friendly and their customer support is great. Our customers love the regular updates from the couriers. I would highly recommend them.

Shippit often gets confused as a courier company, but Shippit is in fact the platform in which merchants use to ship their orders out to their customers. It has been a game changer for our DC staff for pick and pack and saves us a lot of time.

Sender or ReceiverSender
Delivery TimeEarly
Shipping TypeDomestic
1 comment
Shippit
AlinaShippit

Hi Kelli! Thank you for the review. We're delighted that Shippit is working for your business. Cheers!

Makes Business Life Easier

published

This has made our business life much easier - Multiple couriers in the one spot, print all labels at the same time, and book collections for all couriers instantly! Highly recommend!

Sender or ReceiverSender
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Shippit
AlinaShippit

Hey Azar, thanks so much for your kind review. We're so happy you find our courier range and label printing features convenient! Enjoy your day!

The reviewer stated that an incentive was offered for this review

Package arrived on time and left in accordance with instructions

published

My package arrived on time in good condition. Vendors using this delivery service would be happy their products are cared for and delivered efficiently. Overall a great experience and no complaints.

Sender or ReceiverReceiver
Delivery TimeOn Time
Shipping TypeDomestic
Delivery Arrived in Good ConditionYes
See all answers
1 comment
Shippit
AlinaShippit

Hi Dave, we're so pleased you got your package on time and in great condition. This is why we do business :D Enjoy your day!

The reviewer stated that an incentive was offered for this review

Trish

TrishVictoria

Awful experience with Shippit.

published

Parcel delivered to wrong address and left in rain for a week. Parcel ruined. Shippit denied wrong delivery. Would not assist me and no apology given. They even said they had proof driver was at my address. Clearly they weren’t.

Sender or ReceiverReceiver
Delivery TimeUnacceptably Late
Shipping TypeDomestic
Delivery Arrived in Good ConditionNo
See all answers

The reviewer stated that an incentive was offered for this review

Page 1 of 3

Questions & Answers

James M

James Masked

Do people not understand that Shippit is not a courier? Shippit is a tool used by online retailers to book the delivery of their shipments via various carrier companies. Everyone who has a complaint about Shippit seems to be complaining about the courier company that the retailer chose to book with, using Shippit as the booking mechanism.

1 answer
Shippit
AlinaShippit

Hi James! Thanks so much for sharing your thoughts. We can definitely appreciate there's some confusion here and we are working hard on solving this.

Get an answer from our members and Shippit representatives

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