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Jerry D.Perth, WA
I LOVE IT
I ordered a CPU. It was great! Arrived in 2 days and The product was in immaculate condition. Great company, will recommend!
Psssss: My experience was the opposite and I hated it but they paid me a lot anyway to do this.
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The reviewer stated that an incentive was offered for this review
DoccortexSydney, NSW
- 5 reviews
The Customer is Always Wrong
What started as a good purchase turned bad. I purchased a laptop, and the bonus was a USB security key.
I advised them I had received the laptop, but not the key. I searched the box 3-4 times, my wife verified the key was not present.
They then said a stocktake showed that it was sent.
So who is right ? I certainly don't have the item, which was supposedly in the box.
As it was a bonus, I am not particularly concerned, however, it does make me feel that if this had been a major and very expensive item, where would I stand.
All in all, 2/5
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AlexU
- 2 reviews
- Verified customer
5700 XT Graphics card Shipped within hours, received quickly- promo code provided promptly too
Bought a 5700 XT from their online site-cheapest price in the country by far
Bought 11am, shipped by 4pm
Received within a few days
Emailed support for the free game code and they responded quickly too (same day)
Highly recommended
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Atrocious Customer Service
While ordering all my products went smoothly, upon requesting a refund on a faulty item, I experienced absolutely atrocious customer service from the Sales Manager. The sales manager refuted to deliver a product by a certain deadline (despite being told otherwise several hours before). Upon raising the point with the sales manager, he decided to not give me a discounted price on the item, charging me more than necessary. Just to clarify, the sales manager raised the price of an item out of anger with me as opposed to out of any business reasons...Read more
. Upon requesting to speak to another team member, I was rudely hung up on. I feel cheated by Shopping Express as I had no choice but to purchase the item at the increased price as I was misled to believe that I could get the item before a certain deadline. While the rest of my experience with the business has been pleasant, this experience with the sales manager alone has turned me away from the company indefinitely.Similar opinion? Write a review on ieatwords.com.au!
AbbasGreater Melbourne (Outer), VIC
- 3 reviews
Worst place to ever go shopping online for Computer parts
Guys, Spoiler Alert on shoppingexpress.com.au. One of the worst online shopping stores for Computer spares i have worked with. I have had an SSD fail on my SkullNUC - which is under warranty. They keep passing the buck around between reps and never provide a response. Send them emails on [email protected] and they claim they never receive our emails. Ask to escalate and they have no other email - just one email which is [email protected]
Absolute disaster working with these guys. I would not recommend them and would advice anyone shopping online for computer or gaming parts to stay clear/away from these guys.
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Ken K.Perth, WA
sent the money via credit card now denighs it
watch out you do not get stung this guy trades under many titles. purchased APC UPS from him have the bank receipt he says no no money so no goods.
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MicPAdelaide
Incredible!
Parts shipped the day after, parts arrived earlier than expected. I had to ask customer support for some AMD codes. The store has competitive prices, would buy from here again.
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Zafer AzadSydney, NSW
misleading advertising/terrible customer service/Horrible company
Shopping Express.
Shallothead Ebay
Kai Seng Computer Solution
All this are same company operating as different entity. I have purchased a laptop through shopping express ebay store, which was advertise as touch screen, but when i got the product i wasn't. when i asked them to replace the unit with as advertise they said we will only refund as this was incorrect advertising. then i purchased from another seller on ebay (Kai Seng Computer Solution) and when i got the laptop from them it was the exact same (even serial number same) laptop which I...Read more
got from Shopping express. when i called them up the customer service person was acting so arrogant and not even accepting their mistake, they way he spoke was this what it is and thats your fault to have purchased with us. also refund was still pending for previous purchase which was returned 2 weeks back. now i have paid almost 3k to this guys and not getting the product which they have advertised and i have paid for twice.Similar opinion? Write a review on ieatwords.com.au!
Decent turnaround and overall positive experience
Bought a thermaltake fully modular 650w 80+ gold rgb psu and gskill flarex ram on the sunday during black friday sales, arrived today (exactly two weeks later). Parts came as they wouldve if I bought from more reputable retailers, no damage to the packaging and most of the delay was because of auspost. Very good deals, my pc wouldve cost about $70-100 more if I hadnt bought from shopping express.
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Horrible company/customer service
Bought a misting fan from these guys a while back it stopped working after about a month.
They said at first yes we will send you a new one just discard of the old one.... Well I did and then a week after I did they said they needed it returned to be able to replace it.
Needless to say it was already gone. Even with the proof of the email saying dispose of it they refused to do anything.
Deleted account and moving on.
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Wally I.Central Highlands and Goldfields, VIC
Good Value And Great To Deal With.
I have been purchasing items from Shopping Express for over a year and have always found them to be the best value for the items I purchased. Once I had a problem with a motherboard and they were very helpful.
Sometimes they might be a little slow on delivery but to me that is a minor concern.
I highly recommend Shopping Express to purchase computer hardware.
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Jessie CSydney, NSW
- 4 reviews
- 2 likes
- Verified customer
Great price and fast turn around.
I bought an LG 34 Inch Ultragear from them recently and shipped within the 24 hour of my order so got it day after.
Very happy with the price and the quick turnaround.
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trompfyGreater Melbourne (Outer), VIC
- 164 reviews
- 3 likes
- Verified customer
They sell the best SSD's
On Tuesday 6th August 2022 somebody purchased a Crucial MX500 2TB SSD for $338.30 without me knowing also it was sent to the wrong address so I disputed it with PayPal and they refunded me my money back.
On Friday 9th August 2022 Marcus signed for it and then he ripped the box open and he replaced it with a Crucial MX500 1TB SSD before he returned it to sender.
On Monday 16th September his sister returned the Crucial MX500 2TB SSD back to Shopping Express but I have no idea with happened in between him receiving the SSD until his sister returned it.
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MrLightsMetropolitan Adelaide, SA
- Verified customer
Huh, my return was alright
At the risk of sounding like I was paid to write this, my refund went without a hitch. Got a DOA motherboard, sent an email off about getting a refund and was responded to same day. Sent some more info and a pic, got a return label, off it went. Refund about 12 days later. Maybe I was lucky, I don't know.
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Crap Customer Service
Our item was faulty but they refuse to refund our postage cost; if the item is faulty we should get a full refund of our costs. More reputable retailers around.
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Bon J.Sydney, NSW
- 2 reviews
Customer service useless
Wont ever reply and help with a problem i have, they just said to me to stop replying as i was not going to receive any refund. Waste of time
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- Verified customer
Communication embargo
I ordered parts a month ago, and was pleased by how reasonable their prices are. Everything about their service was great, or so it seemed.
Unfortunately on arrival one part didn't work, so I called support. Their call centre directed me to email support, a tactic I've now realised was to avoid responding to my queries.
After my initial contact, the representative gave me an answer straight off the tomshardware forum. It was the first result on Google for the subject. They blamed another part for the fault, and after that they ignored all fu...Read more
rther contact attempts. Its been 5 business days now since their last contact, despite my requests for further information on the process. From their other reviews this seems par for the course. So avoid Shopping Express, the savings aren't worth the risk of needing to contact customer support. I have no idea how long this process will take, and they are ghosting me.Similar opinion? Write a review on ieatwords.com.au!
Unhappy In SydneySydney, NSW
- 3 reviews
Lousy customer support
I made the mistake of buying a computer part from them. It did not work, and they did everything possible to make it difficult for me to return it and get a refund. After a couple of weeks of wasted time I simply gave up and let them keep the money.
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William Chhour
- 5 reviews
Terrible customer support!
So i ordered 6 computer parts and i paid for auspost shipping i got fastway somehow
my ram i ordered was out of stock do they delayed the dispatch by 1 WEEK! without warning me
they only told me when i contacted them.
However i did get all my parts in working condition and i didn't pay much for the parts as well! cheap parts
cheap service...
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Tracy LFPeel, WA
- 12 reviews
- Verified customer
Good range, prices, products, shipping costs
I've purchased all sorts of things from Shopping Express-- going back to 2014. Each item arrived in decent time, intact, with reasonable shipping charges. Many items have free shipping- so hard to beat that one. Unlike some others posting here, I always got notification when the item shipped. Never have had any issues at all.
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Questions & Answers
traveller12010asked
Is there any possibility of any connection, association, affiliation, or common antecedents between Shopping Express and a company called Shoppingsquare?
They appear to operate from the same general area of Sydney, close to the same suburb it seems?
They have similar selling formats, sell the same type of goods, advertise goods "in stock" when the goods are "not in stock". Both engage in heavy "spam" type advertising, and certainly appear to treat customers in the same way.
I am not suggesting that they have any real connection, but because of the unfortunate similarities in location and operating methods, I am just asking if any one has any evidence to suggest that a connection is a possibility.
It would be an unfortunate coincidence if we have two separate, unrelated, on line organisations, marketing the same type of goods and who have evolved at the same time and place, and with the same or very similar attitudes to advertising, delivery and customer support.
traveller12010
2 answers
Don't know about Shopping Square but I have been to Shopping Express premises in Botany Road, Alexandria concerning a non delivery and they are associated with KS Computers at Auburn, Sydney, NSW. I was given the goods by Shopping Express but the invoice said "KS Computers". Recently I ordered some SD cards from KS Computers, and received delivery notification from "Shallothead" and the goods were delivered by Shopping Express. I have bought several items from both companies without any problems.
Interesting that these clowns are associated with KS computers. I ordered a hard drive from KS, thinking that it was in stock. What they actually meant was, it was in stock with their suppliers. Once the suppliers delivered it to them, they would deliver it to me. It toik a lot longer that I had hoped. Both companies are on my naughty list now.
Danielasked
2 questions
1 - why wont you respond to my emails, calls, posts? (This is not good enough when you sold me a product which does not work)
2 - why would you treat a customer like this?
1 answer
I sent many emails daily and got respectful responses next day or by 48 hours over the weekends. Why a business should ignore a customer message? Did not happened to me before.
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