Buyer beware...bought 4 Lizard Lounges off TV. They are impossible to get air into unless you are on a beach with a good breeze and they don't stay up. Very disappointed. Asked if I could return for a refund & got a flat refusal. NO where on my paperwork does it say "no refund". 1 lounge split the 1st week. Will replace but NO refund. And yes they are NZ based.

Ordered my product over the phone have had so much trouble, first product was not available, then sent to wrong address, second order placed and again sending to the wrong address. Customer service is terrible. This company is terrible to deal with misleading and incorrect information given each time you call them. This whole experience has been a nightmare from the initial ordering of product to the cancelling of my order. Will certainly not be buying from ever again.

I saw their Air fryer add on TV and called them and was advised to buy online. The product is low grade crap and when I wanted to return, i was told I am out of trial period. The product was sent to me after approx.4 weeks of order. Now having spent 40 dollars including shipping, a month later I was charged another 350 dollars, whole price of the product. I spoke to their manager who yelled at me and says she know the law and is well within the rights. I was finally offered to send back at my own cost and provide 20% re-stocking charge. So in the end I am loosing 150 dollars for nothing. A terrible experience and I would stay away from this company for any product.

I saw this product on tv and online saying its available for a 30 day risk free trial after paying $15 and $20 for postage. But, when I got the product only, I saw in their return policy document, that customers are not getting full 30 days for trial the product. Their 30 days are inclusive of the days the product is on transit and delivery. How can a person trial the product while its on transit of post. Its a shame that they are publishing lies on national TV and online. Customer is in total disadvantage due to poor policies like these!!!! Also, when I asked for specific postage instructions for return, the service personnel refused to give information, saying that its up-to me to decide how to return it!!!!

I purchased a Humidew (Humidifier/Aromatherapy Lamp) at the Herald Sun Home Show in Melbourne in 2015. I thought I would be taking it home from the show but was told it would be sent to me on the Monday following the Show. I later received an email that there were not enough and mine would be arriving in about 4 weeks (sent from Canada). When it finally arrived about 6 weeks later, there was a very slight crack in the upper part. Gradually the upper lip where the crack was broke off and the product started leaking. I sent it back to Show TV in Australia but they claimed it was not defective. I will now be taking the matter to VCAT. One of my worst retail experiences ever!

I have ordered from here before with no problem, now I get one item in and it disappears when I click next item to add. I have adsl2 why is this happening, it's annoying. For the BIG SALE I have been trying to get more stuff. It's just sad and annoying I can't get my product.